Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel with 2 restaurants connected to a shopping center in Playa del Carmen

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet friendly
Parking available
Bar

Explore the area

5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

Place, Quinta Avenida
‪1 min walk‬
Place, Playa del Carmen Main Beach
‪2 min walk‬
Place, Playa del Carmen Maritime Terminal
‪14 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

2 Queen Beds (Downtown House)

Wonderful

515 sq ft
City view
Sleeps 4
2 Queen Beds

Premium bedding, minibar, in-room safe, blackout drapes

Suite Urban (Downtown House)

880 sq ft
City view
Sleeps 3
1 King Bed

1 King Bed with Balcony (Downtown House)

Exceptional

540 sq ft
City view
Sleeps 3
1 King Bed

2 Queen Beds with Balcony (Downtown House)

Exceptional

547 sq ft
City view
Sleeps 4
2 Queen Beds

Suite Quinta Avenida (Downtown House)

1100 sq ft
1 bedroom
City view
Sleeps 3
1 King Bed

1 King Bed (Downtown House)

Very good

515 sq ft
City view
Sleeps 3
1 King Bed

1 Queen Bed (Downtown House)

380 sq ft
Sleeps 3
1 Queen Bed

Suite Calle Corazon (Downtown House)

847 sq ft
1 bedroom
City view
Sleeps 3
1 King Bed

Suite Coastal Ocean (Beach House)

1 bedroom
Partial ocean view
Sleeps 3
1 King Bed

1 King Bed Partial Oceanfront (Beach House)

1 bedroom
Partial ocean view
Sleeps 3
1 King Bed

1 King Bed Pool View (Beach House)

Exceptional

1 bedroom
City view
Sleeps 3
1 King Bed

2 Queen Beds Partial Ocean View (Beach House)

1 bedroom
Partial ocean view
Sleeps 4
2 Queen Beds

Suite Ocean View (Beach House)

1 bedroom
Ocean view
Sleeps 3
1 King Bed

Suite Panoramic Ocean Front (Beach House)

1 bedroom
Ocean view
Sleeps 3
1 King Bed

1 King Bed Partial Ocean View (Beach House)

1 bedroom
Partial ocean view
Sleeps 3
1 King Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hyatt Centric Playa del Carmen - Downtown House & Beach House is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 119-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Mamitas Beach and Playacar Beach.

What's nearby

Quinta Avenida - 1 min walk - 0.0 miles
Playa del Carmen Main Beach - 2 min walk - 0.1 miles
Mamitas Beach - 5 min walk - 0.3 miles
Playa del Carmen Maritime Terminal - 14 min walk - 0.8 miles
Playacar Beach - 14 min walk - 0.8 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Aldea Corazón - ‬1 min walk
‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
‪Porfirio’s - ‬1 min walk
‪Sonora Grill PRIME - ‬1 min walk
‪Calle 12 - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel with 2 restaurants connected to a shopping center in Playa del Carmen

Guests staying at Hyatt Centric Playa del Carmen - Downtown House & Beach House enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is USD 20 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 110 per vehicle one-way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include free WiFi in public areas, a meeting room, and free use of bicycles.

Guests can expect free WiFi and 55-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, free local calls, and ceiling fans.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$154 nightly

Nov 3 - Nov 4

Total with taxes and fees

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$351 nightly

Nov 3 - Nov 4

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Secured, covered valet parking on site (USD 20 per night)
Onsite parking includes off-street options

Food and drink

Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
2 poolside bars
2 restaurants
3 bars/lounges
A coffee shop/cafe
A swim-up bar
Snack bar/deli

Things to do

2 outdoor pools
24-hour gym
Free bicycle rentals
Shopping mall

Family friendly

2 outdoor pools
Free rollaway/extra bed
Laundry facilities
Lifeguards on site
Snack bar/deli
Travel crib

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator (45 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk (30 inches high)
Wheelchair-accessible restaurant

2 buildings
4 floors
Banquet hall
Built in 2015
Lifeguards
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Free rollaway/extra bed
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

55-inch LED TV with premium digital channels

Food and drink

Champagne service
Free bottled water
Limited room service
Minibar
Restaurant dining guides

Air conditioning
Ceiling fan
Connecting rooms available
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

This property welcomes pets for free
Dogs only
1 total (40 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Service animals exempt from fees

Children and extra beds

Free rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 300 per accommodation, per stay
Resort fee: USD 37.12 per accommodation, per night

The resort fee includes:

Additional inclusions
Beach access
Beach loungers
Beach towels
Fitness/yoga classes
Health club access
In-room coffee
In-room safe
Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
Covered valet parking fee: USD 20 per night
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

Property Registration Number 008-007-005811/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel

Thompson Playa Carmen

Thompson Playa Carmen Hotel Playa del Carmen

Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Is free cancellation available at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Hyatt Centric Playa del Carmen - Downtown House & Beach House provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on Nov 12, 2025 start from $121.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hyatt Centric Playa del Carmen - Downtown House & Beach House?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, secured valet parking is offered for USD 20 per night.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House feature a casino?

No, Hyatt Centric Playa del Carmen - Downtown House & Beach House doesn't have a casino.

Is there an indoor pool at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Hyatt Centric Playa del Carmen - Downtown House & Beach House good for couples?

This beachfront hotel offers many amenities for couples, including Champagne service as well as 2 outdoor pools and 2 poolside bars.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a hot tub?

Yes, this hotel offers private spa tubs in some guestrooms.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a restaurant that serves breakfast?

Yes, Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House allow pets to stay for free?

Yes, dogs stay free at Hyatt Centric Playa del Carmen - Downtown House & Beach House and the property also provides food and water bowls.

Are there connecting rooms at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hyatt Centric Playa del Carmen - Downtown House & Beach House?

The closest major airport to Hyatt Centric Playa del Carmen - Downtown House & Beach House is Cozumel Intl. Airport (CZM), which is 21.3 mi away (254 minutes by car).

Are there rooms with balconies that I can book at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean or city views.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House offer wedding services?

Take advantage of the wedding venue at Hyatt Centric Playa del Carmen - Downtown House & Beach House if you plan to say "I do" during your trip.