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Paradisus Playa del Carmen La Perla- All Adult/All Inclusive

4.5 out of 5.0

Recent guest reviews

Everything was amazing! We got there ans got a FREE upgrade to VIP Room.First time there, no complaints. We will come back.

Our experience was absolutely amazing at this hotel. (I have stayed at many all-inclusives, so I feel that I am able to fairly evaluate resorts). My boyfriend and I were greeted with damp lavender scented wash cloths and a welcome drink. We arrived early and our room was not ready, so we went to check the grounds and eat lunch. Upon checking back at the lobby desk, hours before our room was to be ready, we were upgraded to the next available room, which happened to be a suite. The lobby staff was very friendly and accommodating. Our rooms, yes roomS, were huge and exceptionally clean. Every night housekeeping came in for a second cleaning, to replenish towels, and to lay out robes, slippers, & chocolate. *Monkeys are wild in the mangroves and will come close. So fun to watch!! The food and drinks are higher quality than most resorts. There is a nice selection of restaurants & food. Top shelf drinks were included. In nearly any other resort that I've stayed in, top shelf drinks are only available if you upgrade your room/stay. The bartenders were extremely friendly and even remembered our usual order. *Orlando was fantastic! Fifth Ave is 10 mins by taxi. 5th Ave has TONS of shopping (from regular malls to tourist shops) and is loaded with great restaurants and bars. If you've never been there, the entire shopping area on 5th Ave. is closed to traffic. From one end to the other is about a mile. At the end of the strip, you can catch a ferry to Cozumel.

Beautiful hotel. We enjoyed the Royal Serive. Best meals at La Palapa.

Great people and beatiful hotel design! Amazing food presentation. Lots of activities for kids. Although we fully enjoyed all adult section!

We had a good time here, we just had a couple of hiccups. We flew red-eye & when we got to the resort, they informed us that they would do their best to get us a room as soon as one became available. We left for breakfast and returned back to the reception area to check on status. We were informed that check in was at 3p.m. & that we would have to wait. Another couple that was with us was in the same situation as we were, but he was much more aggressive about getting a room and it seemed that the reception person tried harder to find them an available room. I asked my husband to be a bit more pushy & she told us that she would try. She came back & offered us a room sooner if we upgraded $400 more & if we didn't upgrade it was a guarantee of a wait til 3p.m. We were so tired that we decided to upgrade & pay $400 to get a room asap. This was how our vacation started which put a sour taste in my mouth. The other thing is that the main pool is not heated, super cold if you go in Feb. If we had paid an additional $500 on top of $400 for Royal we would have had access to heated pool. We have traveled to the Cancun area many times & this is the 1st experience we have had where the pool is cold, the reason I go to Mexico, besides the beach, is to enjoy the pool. The rest of the amenities in the resort are lovely, the staff was great, but I don't think I would go there again. I don't feel that we should pay extra for a warm pool. That would be a change I would make, to come back.

Paradisus La Perla Best all inclusive resort. We have been all over the Caribbean and islands. Top of the line Meila group. Worth every penny.

First off don't believe the weather forecast! Predicted 60-80% chance of rain everyday and we had a week of sunshine. The staff are fantastic with a hundred "my pleasures" a day from them all. Highly recommend the swim out suite. Passion Restaurant is not to be missed even with the very big price tag. World class one of our best meals ever. Of the regular restaurants Fuego is best and you must ask for Hector's tables. He is such a wonderful waiter we went back again just to sit in his section. Great food especially the rack of lamb. The basic common review you will see of this place is the watered down drinks. That is absolutely true but they are still tasty. My biggest gripe is the house wine choices are very very poor. And if you think about ordering a better wine the up charge prices are at least double any restaurant in the States for the exact same wine. Other than that this place is first class and we would not hesitate to go again.

The hotel was great, the only problem we had was that I wanted two beds and the room that we got only had one. I contacted the hotel prior to my arrival by email and via orbitz and no one told me the room category I had didn’t offer that option. They offered me an upgrade for $600. Besides that the hotel was great, food and service were great as well.

We went for 4 days. We were greeted with an upgraded room for free and a welcome cocktail. Food was excellent. This usually makes or breaks an all inclusive and I was impressed with every meal that we had while we were there. For dinner we ate at The Market, Bana, The Grill and La Palapa (listed by ranking of how I enjoyed each). The pool had its strong and weak points. The staff was excellent. Anytime we needed something they were there. The swim up bar is great and they played music most of the time we were there. My weak points were that the pool should have been heated as it was too cold for most of us to go in and I would have appreciated more activities like volleyball or water polo in the pool. We hung out at the red lounge at night which was great atmosphere for drinking and dancing. We enjoyed the music that they played. I used the gym facility which had top of the line equipment and I believe was open 24 hours. The alcohol selection was great as it had high end liquors and beer included with the package. Pinot Grigio was an upcharge which I thought was very odd and would be one of my only complaint.

This place is amazing! The cleanliness, staff, food, drinks, room! Everything about the place was excellent! Not one complaint! The New Years Eve bash was awesome! If you go here and don’t like it, you are just one of those people who can’t be pleased! I even lost hearing aids at the party, I reported it the next day, & Bammm the day after I reported the loss, someone found them, & turned them into security & return to me! Next time we’re getting the Royal Service!!

Overall an amazing hotel. Most staff are excellent. Great food and restaurants. Large and modern rooms. Beautiful grounds. Fun live entertainment. New Year’s Eve party was cool. On site BD travel booked great tours. Now The bad: mole restaurant was absolutely terrible, pool is cold & no jacuzzi, if you are going to have rules enforce them- on multiple occasions kids were running around the adults only side & dress code rules are not followed at restaurants, in some areas you can hear multiple songs playing at once, Djs weren’t great. I personally was misled by lobby staff in regards to my airport shuttle pick up, it created a bit of a disaster as I left. With that said a lot of the bad is nitpicking, this resort is a few fixes away from absolutely perfection!

The food is amazing and the hotel is clean and beautiful. It is annoying they will only allow you to have one towel per person.

We loved our stay. The facilities were clean and beautiful, the beach was well maintained and the staff was friendly. We even were upgraded to a premium room upon arrival. The only thing that was strange was that the resort had very limited dinner reservation opening, but on the days we did get reservations the restaurants were only half full. Not sure if this was orchestrated by the resort or not. Luckily there were other restaurants on site that didn't require a reservation and had phenomenal menus. Overall a great experience and will recommend

We recently returned from our first stay with this hotel and I have nothing but positive to share! The staff was not only accommodating but truly pleasant and kind. The dining was exquisite and the service was unparalleled! We spent most of our time on the beach, where we were met on a regular basis with fresh cold water and beverages/snacks. The Suite was clean and regularly restocked and tidied. We will definitely be back. Thanks, Paradisus!

We had an amazing time! The resort was awesome! The resort was so clean everyone treated us like family. The biggest thing for me was that I have a lot of food allergies, and they keep me from traveling a lot. The website said food allergies no problem, so I hoped it wouldn’t be an issue. When we checked in I told them my allergies and they made laminated cards with every allergy on it, to show the restaurants when I got there. At each restaurant they had the chief and server come out and talk to me about food options. They made something special for me eveytime!!!! I have never eaten so well! It made my week non stressful and I loved the food! Every place we ate had amazing food! We miss it already!!! We will defiantly be coming back and I’ll be telling my friends and family about it! We had a couples massage one day, it was so relaxing! I liked that is was adult only, it made i it restful for us. If you have children the resort next store is for families we walked over and checked it out. It looked so fun!

The food, room, service and facility were outstanding. The staff were extremely friendly and helpful. My only negative experience(s)was finding out upon arrival that my room was NOT ready and I'd have to check out and move the next day. 3 hours later I got into my room and then checked out the following morning. I then found out (again) that my new room wasn't ready and had to wait to get into room. Although they did upgrade me to a nicer room and was able to eat & drink at the restaurants located on La Perla side, I still was disappointed because of the multiple inconveniences I experienced. I asked for a free massage and was denied.

I absolutely love it here and can’t wait to go back. We stayed on La Perla Royal Service with a swim up room - a must for us! I love the convenience of the access to our own pool and own sun bed. The food is great. Definitely go to all the specialty restaurants!

My husband and I spent almost a week here for our honeymoon. We had a FANTASTIC time. The food was excellent (way better than other resorts we’ve stayed at), the staff all cheerful and helpful, and the swim up room was so worth it. Everything was clean and gorgeous. We cannot wait to visit this resort again!!!

My husband and I stayed here for our honeymoon. It was beautiful and very relaxing. The resort was great. I will say they take a while to clean your room each day, but they always did a great job. The beach concierges were so helpful, full of information and brought drinks and snacks at request. We would definitely stay here again!

It was the best expirance for my first trip out the USA

5ta Avenida, Esquina Calle 112 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Guadalupe Church, Paradisus Playa del Carmen La Perla- All Adult/All Inclusive is within 2 miles (3 km) of 28 de Julio Square. This 394-room, 4.5-star resort has 4 outdoor pools along with a full-service spa and 14 restaurants. It's on the waterfront and also close to El Camaleon Golf Club and Grand Coral Golf Riviera Maya.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 11 AM. This resort is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Paradisus Playa del Carmen La Perla- All Adult/All Inclusive's 394 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies, and iPod docks. Guests can expect to find free WiFi and 40-inch flat-screen TVs with cable channels and DVD players. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free bottled water, safes, and phones are also available.


Property features

Guests of Paradisus Playa del Carmen La Perla- All Adult/All Inclusive have access to a full-service spa, 4 outdoor pools, and a health club. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a spa tub, a sauna, and an outdoor tennis court.

Room options

Royal Service Paradisus Junior Suite

King 1 | Sleeps 3

Paradisus Junior Suite Swim Up

King 1 | Sleeps 3

Royal Service Paradisus Junior Suite Swim Up

King 1 | Sleeps 3

Suite, 1 Bedroom, Pool Access (One Bedroom Master Suite Swim Up)

King 1 | Sleeps 3

Guest reviews for Paradisus Playa del Carmen La Perla- All Adult/All Inclusive

Everyone (36) Couples (105) Family (8) Friends (6)
5
Everyone

Everything was amazing! We got there ans got a FREE upgrade to VIP Room.First time there, no complaints. We will come back.

By on May 15, 2018

Review comment responded on May 20, 2018

Dear Oscar, Thank you for your excellent review. We are very happy to read that you were able to experience a truly Paradisus Stay. We hope to host you again in the future. Kindest regards,

5

great experience

Everyone

Our experience was absolutely amazing at this hotel. (I have stayed at many all-inclusives, so I feel that I am able to fairly evaluate resorts). My boyfriend and I were greeted with damp lavender scented wash cloths and a welcome drink. We arrived early and our room was not ready, so we went to check the grounds and eat lunch. Upon checking back at the lobby desk, hours before our room was to be ready, we were upgraded to the next available room, which happened to be a suite. The lobby staff was very friendly and accommodating. Our rooms, yes roomS, were huge and exceptionally clean. Every night housekeeping came in for a second cleaning, to replenish towels, and to lay out robes, slippers, & chocolate. *Monkeys are wild in the mangroves and will come close. So fun to watch!! The food and drinks are higher quality than most resorts. There is a nice selection of restaurants & food. Top shelf drinks were included. In nearly any other resort that I've stayed in, top shelf drinks are only available if you upgrade your room/stay. The bartenders were extremely friendly and even remembered our usual order. *Orlando was fantastic! Fifth Ave is 10 mins by taxi. 5th Ave has TONS of shopping (from regular malls to tourist shops) and is loaded with great restaurants and bars. If you've never been there, the entire shopping area on 5th Ave. is closed to traffic. From one end to the other is about a mile. At the end of the strip, you can catch a ferry to Cozumel.

By , from Chicago on Apr 4, 2018

Review comment responded on Apr 11, 2018

Dear Becky, Thank you so much for your excellent and detail review. It´s our pleasure to read that you had a truly Paradisus Experience. Hope to host you again in the future! Kindest regards,

5
Everyone

Beautiful hotel. We enjoyed the Royal Serive. Best meals at La Palapa.

By on Mar 30, 2018

Review comment responded on Apr 11, 2018

Dear Guest, Thank you for your excellente review. We are very glad to read that you had a wonderful time in our Royal Service area. We hope to host you again in the future. Warmest regards,

5
Everyone

Great people and beatiful hotel design! Amazing food presentation. Lots of activities for kids. Although we fully enjoyed all adult section!

By on Mar 19, 2018

Review comment responded on Apr 11, 2018

Dear Kasia, Thank you for your review and excellent comment. We are very happy to read that you had a great time with us in the adults only section. Hope to host you again in the future. Kindest regards,

4

beautiful location

Everyone

We had a good time here, we just had a couple of hiccups. We flew red-eye & when we got to the resort, they informed us that they would do their best to get us a room as soon as one became available. We left for breakfast and returned back to the reception area to check on status. We were informed that check in was at 3p.m. & that we would have to wait. Another couple that was with us was in the same situation as we were, but he was much more aggressive about getting a room and it seemed that the reception person tried harder to find them an available room. I asked my husband to be a bit more pushy & she told us that she would try. She came back & offered us a room sooner if we upgraded $400 more & if we didn't upgrade it was a guarantee of a wait til 3p.m. We were so tired that we decided to upgrade & pay $400 to get a room asap. This was how our vacation started which put a sour taste in my mouth. The other thing is that the main pool is not heated, super cold if you go in Feb. If we had paid an additional $500 on top of $400 for Royal we would have had access to heated pool. We have traveled to the Cancun area many times & this is the 1st experience we have had where the pool is cold, the reason I go to Mexico, besides the beach, is to enjoy the pool. The rest of the amenities in the resort are lovely, the staff was great, but I don't think I would go there again. I don't feel that we should pay extra for a warm pool. That would be a change I would make, to come back.

By , from California on Feb 12, 2018

5

paradisus la perla-royal service

Everyone

Paradisus La Perla Best all inclusive resort. We have been all over the Caribbean and islands. Top of the line Meila group. Worth every penny.

By , from parsippany, NJ on Jan 28, 2018

Review comment responded on Jan 29, 2018

Dear Crawford, Thank you for your excellent review. We are glad to know that you had a truly Paradisus experience. Looking forward for your next stay. Kindest regards,

5

fantastic week of r & r

Everyone

First off don't believe the weather forecast! Predicted 60-80% chance of rain everyday and we had a week of sunshine. The staff are fantastic with a hundred "my pleasures" a day from them all. Highly recommend the swim out suite. Passion Restaurant is not to be missed even with the very big price tag. World class one of our best meals ever. Of the regular restaurants Fuego is best and you must ask for Hector's tables. He is such a wonderful waiter we went back again just to sit in his section. Great food especially the rack of lamb. The basic common review you will see of this place is the watered down drinks. That is absolutely true but they are still tasty. My biggest gripe is the house wine choices are very very poor. And if you think about ordering a better wine the up charge prices are at least double any restaurant in the States for the exact same wine. Other than that this place is first class and we would not hesitate to go again.

By , from Colorado Springs on Jan 26, 2018

Review comment responded on Jan 29, 2018

Dear Richard, Thank you so much for your wonderful review about your recent experience at Paradisus Playa del Carmen. I am thrilled to hear that you had was such a memorable stay. I look forward to sharing this review with the Paradisus team. We hope that we can welcome you back to our beautiful destination for your next holiday. Kindest regards,

4
Everyone

The hotel was great, the only problem we had was that I wanted two beds and the room that we got only had one. I contacted the hotel prior to my arrival by email and via orbitz and no one told me the room category I had didn’t offer that option. They offered me an upgrade for $600. Besides that the hotel was great, food and service were great as well.

By on Jan 19, 2018

Review comment responded on Mar 5, 2018

Dear Guest, We appreciate your feedback. Sorry for the inconvinience you experienced. Thank you for your compliment regarding the service and food. Hope to host you again in the future. Cordially,

5

review paradisus la perla playa del carmen

Everyone

We went for 4 days. We were greeted with an upgraded room for free and a welcome cocktail. Food was excellent. This usually makes or breaks an all inclusive and I was impressed with every meal that we had while we were there. For dinner we ate at The Market, Bana, The Grill and La Palapa (listed by ranking of how I enjoyed each). The pool had its strong and weak points. The staff was excellent. Anytime we needed something they were there. The swim up bar is great and they played music most of the time we were there. My weak points were that the pool should have been heated as it was too cold for most of us to go in and I would have appreciated more activities like volleyball or water polo in the pool. We hung out at the red lounge at night which was great atmosphere for drinking and dancing. We enjoyed the music that they played. I used the gym facility which had top of the line equipment and I believe was open 24 hours. The alcohol selection was great as it had high end liquors and beer included with the package. Pinot Grigio was an upcharge which I thought was very odd and would be one of my only complaint.

By , from Jersey City, NJ on Jan 17, 2018

Review comment responded on Jan 22, 2018

Dear Bobby, Thank you so much for your wonderful review about your recent experience at Paradisus Playa del Carmen. I will pass your feedback to the management so we can keep improving. We hope that we can welcome you back to our beautiful destination for your next holiday. Best Regards.

5

impeccable

Everyone

This place is amazing! The cleanliness, staff, food, drinks, room! Everything about the place was excellent! Not one complaint! The New Years Eve bash was awesome! If you go here and don’t like it, you are just one of those people who can’t be pleased! I even lost hearing aids at the party, I reported it the next day, & Bammm the day after I reported the loss, someone found them, & turned them into security & return to me! Next time we’re getting the Royal Service!!

By , from Rhode Island on Jan 4, 2018

Review comment responded on Jan 14, 2018

Dear DMF, Thank you for your excellent review. We really appreciate your feedback. It is our pleasure to read that you were able to get a truly Paradisus Experience. We look forward your next stay. Kindest regards,