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Koox Caribbean Paradise Hotel

2.5 out of 5.0

Recent guest reviews

Initially the location is very attractive but you might change your mind as the night time music and other noise kicks in. No lift and curved staircase to upper floors makes luggage handling difficult. Don’t expect any help from reception: if they do happen to look up from their iPhones they’ll just watch you struggle, no matter what your age. Noisy window rattling aircon units add to the noise from the streets. Generally, the smallish rooms could do with an upgrade.

Stayed here two nights at the end of a tour. First thing to hit me on entering the room was the strong smell of drains/sewage coming from the bathroom. The shower water did not drain away but filled the tray and ran away from the drain, tried to clear the odour by leaving the fan on with no success. Ended up covering drain with a towel but this did not resolve the problem The hotel is located on 5th avenue which is great if you intend to party all night, not so good if you are planning on sleeping. Wi fi generally ok although drops signal in different locations. There was some wifi in the room. Bed was comfortable and ac worked. Have stayed in three Koox hotels in this town and none of them have been outstanding ,!

Enjoyed a week stay here and, although the room was very simple, you couldn't beat the location right off Fifth Ave. Additionally, the staff was truly helpful, friendly and always ready with a smile. Efrain was fantastic! He was incredibly helpful and personable. Eduardo was also at the reception desk often and working hard. We did not have any issue with noise, however, we were usually out and about enjoying the many restaurants of Playa Del Carmen. If you are in your room early evening, there is live music nearby that can be heard. Pool is small, but we spent most of our days at the beach. This is an affordable hotel offering an unbeatable location and friendly, service-oriented staff.

The Koox Caribbean hotel was small but had excellent service and spacious, well-kept rooms. There was also an elevator which helped with access to the rooftop pool. The staff were thorough and courteous.

Koox sold our reservation for 6 nights off to another hotel under construction, 1 km further out. Terrible construction noise and unable, so far, to get a refund since it was prepaid. Nice room if you cannot hear or sense vibrations.

I do not recommend this hotel. They tried to move me to a different property because of overbooking and they don’t care, They just left me there until I found a solution. Terrible reception staff that weren’t helpful at all!

I would highly recommend a short stay in this hotel if you are looking for a convenient option in Playa. I stayed in this hotel in August 2017 for one night at the beginning of a group tour (double room), and two nights at the end of a group tour (single room). Both times the rooms were clean, spacious, and comfortable. The A/C and television worked in the room, but the WiFi only worked in common areas, like the lobby and pool. The hotel is conveniently located right in the middle of the action of 5th Avenue--it was a short and easy walk to the ADO bus station for easy connections to the airport. Based on the other reviews here, I was a bit worried about the noise. It was definitely loud--the first night of my stay my room was literally directly over a bar--but the music and noise seemed to die down by 12AM each night of my stay, including the weekend nights (Friday and Saturday), so it wasn't too big of an inconvenience.

Hotel location is great...right on 5th Avenue. Close to bars and restuarants. The beach is a 5 minute walk. Rooms were clean. Nice pool area. Staff was very helpful and friendly, especially Efrain and Ricardo.

Excellent location. Right on the doorstep of the main avenue with lots of shops, restaurants etc. The rooms are a good size. Also about a 5 minute walk from the beach. The pool area is a bit small, not many sunloungers around it.

Right in the middle of PDC this hotel is noisy at night - as expected. Noise from bars carried on til early hours so not ideal for families with small children. The hotel was fantastic though - clean and comfortable, lovely little rooftop pool for a quick dip. Lots of restaurants and bars/coffee places on your doorstep. Recommended as a base to explore.

5th Avenida Norte Esq. Constituyentes Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Concierge services
  • Laundry facilities

Koox Caribbean Paradise Hotel places you next to Quinta Alegria and Quinta Avenida. This 40-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and concierge services. It's in central Avenida Constituyentes and also a short walk from Pier Navega and Nuestra Senora del Carmen Catholic Church.


Start your day off with breakfast, available for a fee.


Guests can expect free WiFi and plasma TVs with cable channels. Bathrooms offer rainfall showers and free toiletries.

Property features

Koox Caribbean Paradise Hotel features an outdoor pool, free WiFi in public areas, and spa treatment rooms. There's free offsite parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include laundry facilities, a gift shop, and an ATM.

Room options

Deluxe Room

Queen 1 | Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

45.0% of guests recommend this hotel

Total of 408 reviews