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Recent guest reviews

The first night of the two night stay was ok. On the second night there was a party on the floor above us. People were coming in and out all night tell 4 in the morning. We complained to the front office twice to no avail. At one point they even tried to open our door and I had to yell at them to leave. This all happening during the lockdown. The only reason I was there was a medical procedure. Will never stay there again!

Nothing was professional, i have pictures of all the water on the floor, found s condom under the bed, and the staff is the most rude and unprofessional I've ever included.

I loved that it was so close to Pier 39. It definitely needs updating. There was a hole in the wall and the bed was a bit hard, but overall not too bad. I would stay again because of the location.

Very friendly people. I will definitely come back.

Great location, great rate, very helpful and friendly staff, plus free parking!

Location is perfect!!! Right across from the pier with dining and attractions within a minute walk. Room was clean and comfortable.

Staff extremely helpful and friendly Building very old as rooms are Safety a concern

Location is perfect the room could of been better clean chairs had some nasty stuff on it bed was clean bathroom shower could of been better clean still had hair

Loved the location and the staff was very nice. The free parking is also a big perk. The place is super old, and it gets pretty loud if you’re a light sleeper. I’d stay again if I had a third floor room, as that’s probably the only way to not hear guests stomping around above me.

Location is everything with this property. I was a bit bummed there was no microwave or fridge (but knew that going into it).

We liked that we were so close to the Pier area and the security of the hotel with the gates, key cards and staff.

Don't stay here, seriously. This place was an absolute rip off - yes, the location is great however it still doesn't justify the $550 we spent for two nights. Upon arrival the place smelled so bad of mold and piss. It is also very outdated. I should have looked more clearly at the details but was surprised there was no AC and it was unbearably hot and made the room smell worse. The bathroom had ants and there was no hot water whatsoever after the second person tried to shower. My elderly father scalded his feet with hot water when he turned the cold water on at one point. It does have a sign that says water temperatures might fluctuate but that still doesn't justify it - this place does not take any pride in their establishment. This place is an absolute dump, and I am not a picky person and have stayed at many different types of motels and hotels - BEWARE!

Amazing place to stay in San Francisco! Very close to Pier 39, food, shopping and public transportation. It didn’t have air conditioning and the carpet was a bit dirty from frequent use. I would definitely stay again simply for location and staff kindness and helpfulness.

Outdated. The pictures look about 10 times better than the real thing.

Love the fact it was so close to the wharf. Did not like that only 3 towels were provided and that the carpet had stains

It is an old dated property but it is extremely well located and was a huge room for a reasonable price.

Mason St San Francisco CA

Hotel highlights

  • Walking distance to Pier 39 and Ghirardelli Square
  • Free WiFi in rooms and public areas
  • Free parking
  • Concierge services

Located in North Beach, Wharf Inn is adjacent to Wax Museum at Fisherman's Wharf and within a 10-minute walk of other popular attractions like Pier 39. The 51 rooms at this hotel include electric kettles, LED TVs, and pillowtop beds.


Rooms

All 51 heated rooms provide electric kettles, free local calls, and ceiling fans. 42-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Ironing boards and desks are other standard amenities.


Property features

Guests of Wharf Inn enjoy free WiFi in public areas, coffee in a common area, and free newspapers. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables.

Room options

Penthouse, 2 Bedrooms

1 King Bed and 2 Double Beds | Sleeps 5

Room, 1 Bedroom, Balcony, Partial Ocean View

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, Two Queen Beds, Disability Access. (2 Queen Beds)

2 Queen Beds | Sleeps 4

Guest reviews for Wharf Inn

Everyone (26) Couples (4) Family (11)
1
Partner Couples

The first night of the two night stay was ok. On the second night there was a party on the floor above us. People were coming in and out all night tell 4 in the morning. We complained to the front office twice to no avail. At one point they even tried to open our door and I had to yell at them to leave. This all happening during the lockdown. The only reason I was there was a medical procedure. Will never stay there again!

By on Jan 12, 2021

Review comment responded on Jan 14, 2021

I am terribly sorry to learn that your stay was not to your satisfaction. I am also sorry that your concerns were not addressed promptly as should be. I have spoken with the clerk on duty that evening and rest assured that she has been made aware of the consequences for her lack of corrective action. We hope you'll give us another chance to be of better service to you. Should you decide to stay with us again, please call the hotel directly and ask to speak with the manager on duty. Thank you.

1
Everyone

Nothing was professional, i have pictures of all the water on the floor, found s condom under the bed, and the staff is the most rude and unprofessional I've ever included.

By on Jan 7, 2021

Review comment responded on Jan 11, 2021

My sincere apologies to hear that our hotel was not to your satisfaction and/or expectations. I have since addressed the issues you raised with our housekeeping and front desk staff so they can better improve the service quality extended to all hotel guests.

3
Everyone

By on Nov 23, 2020

Review comment responded on Nov 25, 2020

Thank you for your rating. We appreciate your feedback and any comments you may want to share. We thank you for being our guest and for giving us the opportunity to be of service to you.

3
Partner Couples

I loved that it was so close to Pier 39. It definitely needs updating. There was a hole in the wall and the bed was a bit hard, but overall not too bad. I would stay again because of the location.

By , from Stockton on Nov 9, 2020

Review comment responded on Nov 9, 2020

Thank you for your comments. We truly appreciate your feedback as it gives us the opportunity to better improve on our services. Would you be able to let us know of the room number you occupied so we can address the issues you noted, we would truly appreciate it.

5
Everyone

By on Oct 19, 2020

Review comment responded on Oct 19, 2020

Thank you for your feedback. We truly appreciate hearing from you. We hope to see you again on one of future travels back to SF.

5
Friends

Very friendly people. I will definitely come back.

By on Sep 13, 2020

Review comment responded on Sep 16, 2020

Thank you for your comments and rating. We truly appreciate your feedback. We hope to have you as our guest again.

5
Partner Couples

Great location, great rate, very helpful and friendly staff, plus free parking!

By on Mar 23, 2020

Review comment responded on Mar 25, 2020

Thank you for sharing your comments about your stay at the Wharf Inn. We truly appreciate your feedback. We pride ourselves in the quality of our guest service, location, value and of course, we are the only hotel in the area that provides FREE PARKING. We hope to have you as our guest again on your next travel to San Francisco.

4
Everyone

Location is perfect!!! Right across from the pier with dining and attractions within a minute walk. Room was clean and comfortable.

By on Feb 23, 2020

Review comment responded on Feb 25, 2020

Thank you for sharing your comments about your most recent stay at the Wharf Inn. We are happy to learn that our establishment and services met your satisfaction. We look forward to having you as our guest again should your travel plans take you back to this area.

3
Family

Staff extremely helpful and friendly Building very old as rooms are Safety a concern

By on Jan 31, 2020

Review comment responded on Jan 31, 2020

Thank you for sharing you comments regarding your recent stay at the Wharf Inn. Yes, we are an older property but do take pride in the value, cleanliness, quality of service and comfort that we offer to our guests. We are still ongoing renovations in our rooms and have finished 1/3 of the total as we firmly believe this area to be the priority since our guests will be staying to unwind. As far as safety and security, there is the gate (next to the reception desk) that is closed after a certain time of the evening to prevent any unauthorized access to the hotel. The reception desk is manned 24/7 so all foot traffic in and out of the hotel is very much monitored. Another most important amenity we offer to add to the best value in this area is the FREE PARKING, as we are (as far as I know) the only hotel to offer this to our guests.

4
Family with small children Family

Location is perfect the room could of been better clean chairs had some nasty stuff on it bed was clean bathroom shower could of been better clean still had hair

By on Jan 11, 2020

Review comment responded on Jan 11, 2020

Thank you for sharing your comments about your experience while a guest at the Wharf Inn. We're still in the process of renovating our guest rooms, with most having been completed. I have also addressed the room cleanliness level with our housekeeping supervisor and her staff to always do better as it affects the quality of our establishment in the eyes of our guests. I hope you will give us another opportunity to be of better service to you should your travel plans take you back to our area.

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