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Recent guest reviews

Easy access, central to our other destinations in the city.

1. The amenities included microwave in the room. When I arrived, there was no microwave. I called downstairs they brought a microwave and dropped it off at the front door. 2.There were not enough towels. I had to call 3 times during our stay to get enough clean towels. 3. There was blood on the comforter of the bed closest to the window. They dropped off an entire new bed set at the front door. No assistance making the bed. I felt like an employee instead of a guest because I had to do all the work.

I will never stay in another Holiday inn...Avoid this Hotel. They put me next to extremely loud elevators I didnt sleep for 2 nites when i asked for an upgrade they said it WAS an upgrade. Wow

Great central location! I wish i would have known there was a charge to park, but it was expected and nice to have a safe place to park.

We had no issues and Baker up in reception was awesome!!! He had Excellent customer service!!

In Bay Area for medical services. Easy access to self park, well planned contactless check-in and check-out. Lobby food purveyor is limited but well done. Good selection of bottled beverages.

Very convenient, self parking entrance next to main entrance. Take out food and drink in lobby was convenient and excellent quality.

I stay here at least once a month, rooms are always spotless and employees are very nice. Love staying here plus all kinds of restaurants in the area

Check in was easy. Gentleman at counter was very nice. Room is very clean with an excellent view.

My stay was great. We had issues with our shower in the first room and they moved us up to a different room on a higher level for no extra charge and with no hassle!

Excellent location and staff. The views of the city were perfect

Our room was clean, the beds comfortable. If we had need of anything all we had to do was ask. We felt safe in the hotel, security was vigilant and friendly. The staff was very friendly. Also the bus was only a few minutes away so we were able to get around without a car the Whole time.

Customer service is awesome! Room was super clean. Enjoying my stay so far!

Great view of the city. Area is rough, make sure you bring your valuables with you and don't leave anything the car you don't want stolen.

Van Ness Ave San Francisco CA

Hotel highlights

  • Walking distance to Van Ness Avenue and The Regency Ballroom
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • 24-hour fitness center

Located in Downtown San Francisco, Holiday Inn Golden Gateway, an IHG Hotel is adjacent to Van Ness Avenue and within a 5-minute walk of other popular sights like The Regency Ballroom. This 3.5-star hotel has 496 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Rooms

All 496 rooms provide refrigerators, coffee makers, and free newspapers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Free local calls, safes, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests staying at Holiday Inn Golden Gateway, an IHG Hotel enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for USD 45 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Twin Beds, Accessible, Non Smoking

2 Twin Beds | Sleeps 2

Guest reviews for Holiday Inn Golden Gateway, an IHG Hotel

Everyone (21) Couples (13) Family (15)
4
Family Partner Couples

Easy access, central to our other destinations in the city.

By on May 21, 2021

Review comment responded on May 22, 2021

Thank you for leaving us this wonderful review! We're thrilled your time at Holiday Inn San Francisco Golden Gateway was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience! Have a lovely day!

5
Everyone

By on May 20, 2021

Review comment responded on May 30, 2021

Thank you for the 5 out of 5 rating! We're thrilled to see how much you enjoyed staying at Holiday Inn San Francisco Golden Gateway. We look forward to hosting​ you again in the near future! Thank you again for sharing. Have a terrific day!

4
Everyone

By on May 7, 2021

Review comment responded on May 17, 2021

Thanks for the 4/5 rating! We're thrilled you enjoyed your time at Holiday Inn San Francisco Golden Gateway so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

5
Everyone

By on Apr 29, 2021

Review comment responded on May 9, 2021

Thank you for the wonderful rating! It's fantastic you enjoyed your time at Holiday Inn San Francisco Golden Gateway so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

5
Everyone

By on Mar 23, 2021

Review comment responded on Apr 3, 2021

Thanks for the perfect rating! We can't wait to see you again soon for another amazing experience at Holiday Inn San Francisco Golden Gateway. Have a fantastic day!

3
Family with small children

1. The amenities included microwave in the room. When I arrived, there was no microwave. I called downstairs they brought a microwave and dropped it off at the front door. 2.There were not enough towels. I had to call 3 times during our stay to get enough clean towels. 3. There was blood on the comforter of the bed closest to the window. They dropped off an entire new bed set at the front door. No assistance making the bed. I felt like an employee instead of a guest because I had to do all the work.

By on Mar 15, 2021

Review comment responded on Mar 15, 2021

We appreciate the feedback. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

1
Business Business

I will never stay in another Holiday inn...Avoid this Hotel. They put me next to extremely loud elevators I didnt sleep for 2 nites when i asked for an upgrade they said it WAS an upgrade. Wow

By on Mar 12, 2021

Review comment responded on Mar 14, 2021

We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

5
Partner Couples

Great central location! I wish i would have known there was a charge to park, but it was expected and nice to have a safe place to park.

By on Feb 8, 2021

Review comment responded on Feb 8, 2021

Thank you for the great review! We're thrilled to hear that you had a great stay at Holiday Inn San Francisco Golden Gateway! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day!

5
Family

We had no issues and Baker up in reception was awesome!!! He had Excellent customer service!!

By on Feb 7, 2021

Review comment responded on Feb 7, 2021

Thank you for the outstanding review! We're delighted your experience at Holiday Inn San Francisco Golden Gateway was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a lovely day!

5
Partner Couples Business Business

In Bay Area for medical services. Easy access to self park, well planned contactless check-in and check-out. Lobby food purveyor is limited but well done. Good selection of bottled beverages.

By on Jan 30, 2021

Review comment responded on Jan 30, 2021

Thank you for sharing! At Holiday Inn San Francisco Golden Gateway, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day!

Holiday Inn Golden Gateway, an IHG Hotel

1500 Van Ness Ave, San Francisco, CA 94109
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