the view
The elevator situation was a nightmare. And there seemed to be no way to reach the lobby from the upper floors via the stairs. Very frustrating and inconvenient.
Customer service front desk person very helpful
Great late checkin with helpful staff.
It was clean and everything we needed, parking is stupid expensive!
Was a great location for visiting!
I looked for a hotel with a continental breakfast but it did not offer any. It also said parking was available but failed to mention the $45 a day fee. Listing shoul be updates to reflect what is actually offered. I would have stayed a nicer hotel if i had factored in the parking fee and no breakfast.
I choose this property, First close to my vacation destination and the offer of the premises that they have free breakfast. Unfortunately, we arrived before check-in and their concierge was not kind enough to accommodate us, unless he wanted to stick on the check-in time in spite after us there's a lot of guests trying to check-in and he let them. So after 45 minutes before the check-in time we double checked he said its ok now and we double check regarding free breakfast but he said they don't offer it unless you booked thru their website. 🤔 The next day around 730am we requested housekeeping and extra towels to our surprise at the end of our long daytour outside only towels are there no clean up. We called the concierge again he said that time no more cleaning people of course its almost 6pm. Restful vacation but very non accommodating. SAD!
.fantastic stay!
Check in went smoothly. I gave my parking ticket upon checking in and paid the fee. The next morning as I was leaving, I asked if I needed anything when leaving the garage. I was told no. As I was trying to exit, I was not able to leave and had to call the number on the ticket box. Very frustrating.
The property is a big bargain relative to other hotels for SF during a busy conference. The restaurant is not full service but there are plenty of places nearby from $ to $$$$ Convenient to Union Sq and other downtown area. It is SF and Noisy etc but That is not the hotel's fault. I will definitely book there next year.
The hotel is well located in SF downtown, easy to get to any public transport via a short walk. The staff was very courteous, esp Charlie, he was very helpful. The hotel has a luggage storage if you need to travel the city after checkout. The one thing that I didn't like was that there was no water vending machine. I expected the Hotel to have atleast one complimentary bottle of water per guest with the option to purchase more, however the reception staff abruptly pointed us to an ice machine when asked about water.
Very nice staff.
Located in Downtown San Francisco within a mile (2 km) of Lombard Street, Holiday Inn Golden Gateway, an IHG Hotel is within 2 miles (3 km) of other popular sights such as Kaiser Permanente Medical Center. This 3.5-star hotel has 496 guestrooms and offers conveniences like a bar/lounge, an outdoor pool, and a 24-hour gym.
At the end of the day, the bar/lounge is a great place to grab a drink.
Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free newspapers. Housekeeping is available on request.
Guests staying at Holiday Inn Golden Gateway, an IHG Hotel enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 45.63 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
the view
Thank you for the fantastic review, James!It's outstanding you had such a wonderful experience at Holiday Inn San Francisco Golden Gateway! We're delighted you enjoyed our excellent location with its stunning and breathtaking views. That's what we like to see! We can't wait to see you again soon so we can share those beautiful scenes with you once more!Have a fantastic day!
Thank you for sharing your thoughts with us, David!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Holiday Inn San Francisco Golden Gateway. Thank you and have a lovely day!
The elevator situation was a nightmare. And there seemed to be no way to reach the lobby from the upper floors via the stairs. Very frustrating and inconvenient.
Collin,We apologize for the frustrating experience you had during your stay, particularly with the elevator situation and the difficulty in accessing the lobby from the upper floors. Our team understands how essential these facilities are for our guests' comfort and convenience, and we want to assure you that your feedback is being taken seriously.We would like to let you know that we will be discussing your concerns with our management to assess and address possible improvements. In addition, we will explore better communication strategies to inform guests of alternative routes and emergency stairwells for improved navigation around the property.Once again, we apologize for any inconvenience you encountered. It is our hope that you will provide us with another opportunity to serve you better in the future. We would love the opportunity to showcase our commitment to improving these areas and delivering an exceptional experience for all our guests.
Customer service front desk person very helpful
Thank you for the excellent rating, Syed!We're so glad that you've enjoyed your stay at Holiday Inn San Francisco Golden Gateway so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
Great late checkin with helpful staff.
Thank you for sharing this wonderful review with us, Susan!We're thrilled to hear you had such an enjoyable experience at Holiday Inn San Francisco Golden Gateway! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging.We'd love to share yet another unforgettable visit with you someday!
It was clean and everything we needed, parking is stupid expensive!
Brett, thank you for taking the time to share your thoughts about your delightful stay at Holiday Inn San Francisco Golden Gateway. We are thrilled to hear that you found our hotel to be clean and well-equipped to cater to your needs.It is great to know that such positive experiences have contributed to your overall satisfaction, as we strive to deliver the highest quality of service and comfort to our guests. We acknowledge your feedback regarding the parking expense, and understand that it may have posed a challenge during your time with us. In our continuous efforts to enhance the guest experience, we have taken note of this concern and are working on ways to improve our services so that we can cater to the needs of every guest better.Once again, we appreciate your review and are honored to have you as a guest at the Holiday Inn San Francisco Golden Gateway. We hope to have the pleasure of welcoming you back in the near future, to offer you an even more terrific stay next time around.
Thank you for the great rating, Leonardo!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn San Francisco Golden Gateway! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Was a great location for visiting!
Thank you for the fantastic review, Ian!We're delighted your time at Holiday Inn San Francisco Golden Gateway was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!
I looked for a hotel with a continental breakfast but it did not offer any. It also said parking was available but failed to mention the $45 a day fee. Listing shoul be updates to reflect what is actually offered. I would have stayed a nicer hotel if i had factored in the parking fee and no breakfast.
We appreciate you taking the time to share with us your feedback, Marne.We're disappointed your time with us was anything less than perfect. We care deeply about the comfort and satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for sharing your concerns. We'll be sure to address this with the appropriate members of our team so that we may improve moving forward.We do hope you give us another opportunity to share a more enjoyable experience with you soon.
Thank you for this lovely rating, Nicholas!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Holiday Inn San Francisco Golden Gateway. We'd like to share an even better experience with you soon.