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Recent guest reviews

Tv didnt work in the room. Staff could have been more information sharing/ initiating, vs. Waiting for the customer to have to ask questions.

Pleasant stay in the city Friendly staff

Lpcation, walkable, safe, parking garage

The property was amazing. My room was on 22nd floor and the view was great. The staff were so kind and helpful. From checking in to checking out was a breeze. Everything was clean.

Staff was always helpful and professional.

Our 2- day stay was good except that housekeeping and front dedk not answering bacause i needed shamoo and conditioner.

Nice stay!

overall a great hotel for travelers.

Clogged tub

The pool was great. Hotel is in a good location for walking to many SF destinations.

Worst stay EVER for me. 1. The room AC was in one preset and the controls to change didn't work 2. The Fridge was making beeping noises after I opened it to check. I did check if I closed it firmly (I simply disconnected the fridge after that) 3. The staff at the food counter were - simply nasty. The Asians especially were nasty to me - and I am an Asian! They were plain nasty while taking orders and responding to my questions. They were not behaving the same way with Caucasians. I was shocked to be treated like this - among all places - in San Francisco. Because of our dietery conditions, we order the same food in the morning. After 3 days, a different Asian at the counter told me that they can't make it. EVEN after I told him repeatedly that I have been ordering that for the last three days. He even mocked me for ordering like that(The egg is what holds the veg burrito as if the tortilla doesn't count). The chef and the other staff were really nice. 4. The bathroom didn't have an exhaust fan. You need it after eating all the food! :-) 5. If you are a non-white, AVOID the cafe esp!

great hotel, I loved my room but the outside and the neighborhood was dirty with homeless laying in the side walks

This was a great place to stay. We were one block from the cable car and could honestly walk to a lot of the different areas. Parking was great. The garage went straight into the elevators so when I had to load up it was very convenient. Furniture was a little dated but the views were fantastic.

Overall fair

There was no service provided…no shuttle service. We were not given any information about shuttle service to and from airport. We were told to Google it. Area around the property was not very convenient. However, the view from our room was good! We will not go back and stay at this property.

Quite and calm property

Very easy check in and check out

Van Ness Ave San Francisco CA

Hotel highlights

  • Walking distance to The Regency Ballroom and San Francisco City Hall
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Outdoor pool

Located in Downtown San Francisco, Holiday Inn Golden Gateway, an IHG Hotel is within a 5-minute walk of The Regency Ballroom and within 15 minutes of other popular attractions like San Francisco City Hall. This 3.5-star hotel has 496 guestrooms and offers conveniences like a bar/lounge, an outdoor pool, and a 24-hour gym.


Dining

At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free newspapers. Housekeeping is available on request.


Property features

Guests staying at Holiday Inn Golden Gateway, an IHG Hotel enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 45.63 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Premium Room, 1 King Bed, View, Corner

1 King Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Premium Room, 1 King Bed, View

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Golden Gateway, an IHG Hotel

Everyone (29) Couples (16) Family (16)
4
Everyone

Tv didnt work in the room. Staff could have been more information sharing/ initiating, vs. Waiting for the customer to have to ask questions.

By on May 30, 2022

Review comment responded on Jun 13, 2022

Thank you for sharing your thoughts with us, Paul. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

5
Everyone

Pleasant stay in the city Friendly staff

By on May 25, 2022

Review comment responded on Jun 12, 2022

Thank you for the 5/5 rating, James! It's excellent you enjoyed your time at Holiday Inn San Francisco Golden Gateway so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

5
Family

Lpcation, walkable, safe, parking garage

By on May 22, 2022

Review comment responded on Jun 11, 2022

Thank you for this wonderful review, Victoria! We're excited to know your time at Holiday Inn San Francisco Golden Gateway was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Thanks again for the feedback!

5
Family with small children

The property was amazing. My room was on 22nd floor and the view was great. The staff were so kind and helpful. From checking in to checking out was a breeze. Everything was clean.

By on May 2, 2022

Review comment responded on May 3, 2022

Thanks for the perfect rating, Khalilah! We can't wait to see you again soon for another amazing experience at Holiday Inn San Francisco Golden Gateway. Have a great day!

5
Family

Staff was always helpful and professional.

By on Apr 25, 2022

Review comment responded on Apr 26, 2022

Thanks for the fantastic review, Kelly! It's excellent you had such an amazing stay at Holiday Inn San Francisco Golden Gateway! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon!

5
Partner Couples

Our 2- day stay was good except that housekeeping and front dedk not answering bacause i needed shamoo and conditioner.

By on Apr 6, 2022

Review comment responded on Apr 8, 2022

Thank you for taking the time to share your review with us, Laurante! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Holiday Inn San Francisco Golden Gateway. Thank you and have a wonderful day!

5
Partner Couples

Nice stay!

By on Apr 1, 2022

Review comment responded on Apr 7, 2022

Thanks for the perfect rating, Laurante! We can't wait to see you again soon for another amazing experience at Holiday Inn San Francisco Golden Gateway. Have a great day!

5
Everyone

overall a great hotel for travelers.

By , from New York on Apr 1, 2022

Review comment responded on Apr 7, 2022

Thanks for sharing this perfect rating, Min! We're thrilled to hear you enjoyed your stay at Holiday Inn San Francisco Golden Gateway! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

5
Family

Clogged tub

By , from Waipahu on Apr 1, 2022

Review comment responded on Apr 7, 2022

Thank you for the great review, Kasty! We're happy you had a pleasant experience with us! It's lovely you enjoyed your overall stay so much. That's what we like to see! However, we regret that our bathroom features didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day!

4
Family with small children

The pool was great. Hotel is in a good location for walking to many SF destinations.

By on Mar 31, 2022

Review comment responded on Apr 7, 2022

Thank you for this wonderful review, Violet! We're excited to know your time at Holiday Inn San Francisco Golden Gateway was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Thanks again for the feedback!

Holiday Inn Golden Gateway, an IHG Hotel

1500 Van Ness Ave, San Francisco, CA 94109
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