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Recent guest reviews

Alas, a fair and honest evaluation must mention the fact that the Union Hotel is in a very outdated building, one of several properties in Mission Street that cry out for urban renewal. No elevator, no bathrooms in the rooms, inadequate soundproofing, unattractive décor, very unappealing neighborhood, and so on. Whether the building is a firetrap I do not know, but it hardly inspires confidence. The friendly staff make an effort to help guests, but they really should be running a significantly better property. I sincerely wish them all the best.

This was in the scariest neighborhood with drug addicts and homeless people right out front and the place had shared bathrooms and showers. It was like staying in a 3rd world country. The staff was nice but the rest of the experience was less than acceptable.

Reserved this in advance of a weekend trip to SF as it was one of the lowest cost options that was well situated in the city and seemed to have higher than average reviews. I made the reservation for 3 days. I left after the first night. The number of toilets available per floor was insufficient, the noise level was so extreme that I couldn't sleep even with earplugs, and worst of all, when I forgot to put the deadbolt and only put the main door lock on, a weird guy who had been roaming back and forth in the hall during my trips to the bathroom poked his head in my room at 3 AM. Fortunately I was awake by virtue of the noise level, but was a scary experience. In the morning when I went to breakfast to decide whether or not to leave, I came into the room and the door was wide open with all of my stuff on the floor. I sat down on the bed, watched 3 other guests walk by the room, and it wasn't for about 10 minutes that the cleaning person who had opened it came in. Given this combination, I decided it was worth both eating the loss of the other 2 nights and the cost of 2 nights elsewhere to stay somewhere less terrible.

I had an overall okay experience. The room was actually quite clean, to my great surprise. One staff member was very friendly. The others were not. The room was an acceptable size. Bathroom and shower room were both adequately clean, but not totally spotless. My biggest problem was that the hotel reeked of pot and cheap incense. Don't think this hotel is a great value.

Mission St San Francisco CA

Hotel highlights

  • Walking distance to Van Ness Avenue and Mission Dolores Park
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Mission District, Union Hotel is a leisurely stroll from popular sights such as Van Ness Avenue and Mission Dolores Park. This 14-room hotel welcomes guests with conveniences like free in-room WiFi and a 24-hour front desk.


Rooms

Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Free toiletries are also included. Bathrooms are shared.


Property features

Guests of Union Hotel have access to free WiFi in public areas. Free offsite parking is available if you drive. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage.

Room options

Deluxe Single Room, Shared Bathroom

1 Twin Bed | Sleeps 1

Deluxe Double Room, Shared Bathroom

1 Double Bed | Sleeps 2

Guest reviews for Union Hotel

Everyone (3) Students (1)
2
Everyone

Alas, a fair and honest evaluation must mention the fact that the Union Hotel is in a very outdated building, one of several properties in Mission Street that cry out for urban renewal. No elevator, no bathrooms in the rooms, inadequate soundproofing, unattractive décor, very unappealing neighborhood, and so on. Whether the building is a firetrap I do not know, but it hardly inspires confidence. The friendly staff make an effort to help guests, but they really should be running a significantly better property. I sincerely wish them all the best.

By on Sep 6, 2019

Review comment responded on Oct 8, 2019

It is unfortunate that you were not satisfied with your stay. The building where Union Hotel is established, is considered an historic building as it is over 100 years old. The city preserve these types of building as they are. Also, as for your dissatisfaction with no elevator and no bathrooms in the rooms; please read what we offer in the website, because we never advertised that we have an elevator and private bathrooms; it is clearly stated in the rooms description and name, that the bathrooms are shared. Also, we are located in the most popular and oldest district of San Francisco, we have lots of restaurants, coffee shops, boutiques, bars and lounges in the area. This area is know for its nightlife. As well, the city is having a homeless crisis, so you will see them everywhere in the city. The homeless people on the street are the responsibility of the city not ours, so please refrain blaming the hotel for what goes on the streets in the city. We hope your next lodging was of your liking.

1
Business Business

This was in the scariest neighborhood with drug addicts and homeless people right out front and the place had shared bathrooms and showers. It was like staying in a 3rd world country. The staff was nice but the rest of the experience was less than acceptable.

By on Mar 28, 2019

Review comment responded on Mar 29, 2019

Hello, We try out best to provide the best customer experience. As far as the homeless people are considered, they are all around the city of San Francisco, on every street and is off our limits. There is nothing we can do about them as long as they are not causing trouble in our property. They usually mind their own business and we are not responsible for them. Thanks.

5
Everyone

By on Jan 6, 2019

Review comment responded on Jan 8, 2019

Thanks for staying with us. We appreciate your feedback!

1

loud and lurky

Everyone

Reserved this in advance of a weekend trip to SF as it was one of the lowest cost options that was well situated in the city and seemed to have higher than average reviews. I made the reservation for 3 days. I left after the first night. The number of toilets available per floor was insufficient, the noise level was so extreme that I couldn't sleep even with earplugs, and worst of all, when I forgot to put the deadbolt and only put the main door lock on, a weird guy who had been roaming back and forth in the hall during my trips to the bathroom poked his head in my room at 3 AM. Fortunately I was awake by virtue of the noise level, but was a scary experience. In the morning when I went to breakfast to decide whether or not to leave, I came into the room and the door was wide open with all of my stuff on the floor. I sat down on the bed, watched 3 other guests walk by the room, and it wasn't for about 10 minutes that the cleaning person who had opened it came in. Given this combination, I decided it was worth both eating the loss of the other 2 nights and the cost of 2 nights elsewhere to stay somewhere less terrible.

By , from Los Angeles, CA on Sep 28, 2017

3

the hotel smells bad

Students

I had an overall okay experience. The room was actually quite clean, to my great surprise. One staff member was very friendly. The others were not. The room was an acceptable size. Bathroom and shower room were both adequately clean, but not totally spotless. My biggest problem was that the hotel reeked of pot and cheap incense. Don't think this hotel is a great value.

By on Apr 18, 2017

Review comment responded on May 7, 2017

Thank you for your stay. This is a non-smoking hotel, any smells of pot or incense came from the streets as the windows are open for fresh air. We are surrounded with restaurants and apartments in the area. Also, California legalized marijuana last year and we have no control of who smoke on the streets. We apologized for any inconvenience.

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