Skip to main content
Beginning of main content

Recent guest reviews

Amazing places and close to rest

Good hotel for the value & nice staff. Downside = limited on street parking in the area or a risky unsecured public garage.

The only downside was the noise outside our room. We could hear other guests talking and partying late into the night and early into the morning. Hence, the earplugs that were provided to us. Other than that the hotel was new, clean, super friendly staff and the conveniently located. Also loved the Twisted Cafe right outside the entrance to the hotel lobby.

Nice setup with outdoor gathering areas near the lobby as well as multiple roof top options. Rooms set up nicely and proximity to restaurants and Marina Green was perfect!

Great spot and affordable. Will stay again.

Love the steam shower in the executive king room, only way to go whenever i stay at yhe Infinity.

I loved this hotel I will definitely be going to back!

Jay is awesome as is this abode. Great place in all way!

Jay was absolutely a master of hospitality. Expert on local suggestions and a manager that should be on staff forever.

They helped us with the parking spots and great advises of what to do in SF.

This property is clean and friendly, their was a bit of city construction when I was there. Rooms are great only down side is that hotel does not offer parking.

Use of space in the room. I would have liked to be able to get fresh air in the room.

Great hotel although our shower did not drain, and our room was right off Lombard and was very noisy. I’d stay here again but would ask for a room off the main road. Otherwise, very clean hotel. Staff was ok, could have been a bit more friendly.

Lombard St San Francisco CA

Guest reviews for Infinity Hotel SF, Ascend Hotel Collection

Everyone (6) Couples (6) Family (4)
5
Everyone

Amazing places and close to rest

By on Jul 14, 2022

Review comment responded on Jul 15, 2022

Dear Lauro, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

4
Family

Good hotel for the value & nice staff. Downside = limited on street parking in the area or a risky unsecured public garage.

By , from Carmel by the Sea on Jan 8, 2022

Review comment responded on Jan 9, 2022

Dear Kevan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4
Partner Couples

The only downside was the noise outside our room. We could hear other guests talking and partying late into the night and early into the morning. Hence, the earplugs that were provided to us. Other than that the hotel was new, clean, super friendly staff and the conveniently located. Also loved the Twisted Cafe right outside the entrance to the hotel lobby.

By on Sep 30, 2021

Review comment responded on Oct 2, 2021

Dear Traveler, Thank you for your positive feedback about your stay with us. We are glad to hear that your stay was a enjoyable one with great coffee close by. Safe Travels! Sincerely, Guest Services

5
Everyone

By on Sep 8, 2021

5
Family Friends

Nice setup with outdoor gathering areas near the lobby as well as multiple roof top options. Rooms set up nicely and proximity to restaurants and Marina Green was perfect!

By on Aug 18, 2021

Review comment responded on Sep 10, 2021

Dear Guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you're traveling to our area gain soon, we'd be glad to be your home away from home again. Kind regards, Guests Services

5
Partner Couples

Great spot and affordable. Will stay again.

By on Jul 6, 2021

Review comment responded on Jul 7, 2021

Dear Traveler, Thank you for taking the time to review your stay experience with us. We are honored to have been your home away from home while you were in the city. We will see you on your next adventure in the city! It was a pleasure to have you stay with us, Safe Travels! Sincerely, Guest Services

4
Everyone

Love the steam shower in the executive king room, only way to go whenever i stay at yhe Infinity.

By , from San Francisco on Dec 18, 2020

5
Partner Couples

I loved this hotel I will definitely be going to back!

By , from Garden Grove, CA on Oct 26, 2020

Review comment responded on Oct 29, 2020

Hi Jesse, we loved having you as our guest at the Infinity Hotel as well! We look forward to have you come back to visit. We wish you good health, and safe travels! :)

5
Business Business

Jay is awesome as is this abode. Great place in all way!

By on Oct 16, 2020

Review comment responded on Oct 29, 2020

We also think Jay is pretty awesome too! :) Thank you for your kind words, and we are glad to hear that Jay was able to take care of you while having you as our guest at the Infinity Hotel. Safe travels, and hope to have you back as our guest soon!

5
Everyone

Jay was absolutely a master of hospitality. Expert on local suggestions and a manager that should be on staff forever.

By , from SLC on Aug 7, 2020

Review comment responded on Oct 29, 2020

Hi Steve, we also agree that Jay is a Jedi Master of hospitality, and we are grateful to have him a part of our team at the Infinity Hotel! :) We hope to see you again at our hotel soon.

Frequently asked questions