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Koox Caribbean Paradise Hotel

2.5 out of 5.0

Recent guest reviews

The Koox Caribbean hotel was small but had excellent service and spacious, well-kept rooms. There was also an elevator which helped with access to the rooftop pool. The staff were thorough and courteous.

Koox sold our reservation for 6 nights off to another hotel under construction, 1 km further out. Terrible construction noise and unable, so far, to get a refund since it was prepaid. Nice room if you cannot hear or sense vibrations.

I do not recommend this hotel. They tried to move me to a different property because of overbooking and they don’t care, They just left me there until I found a solution. Terrible reception staff that weren’t helpful at all!

I would highly recommend a short stay in this hotel if you are looking for a convenient option in Playa. I stayed in this hotel in August 2017 for one night at the beginning of a group tour (double room), and two nights at the end of a group tour (single room). Both times the rooms were clean, spacious, and comfortable. The A/C and television worked in the room, but the WiFi only worked in common areas, like the lobby and pool. The hotel is conveniently located right in the middle of the action of 5th Avenue--it was a short and easy walk to the ADO bus station for easy connections to the airport. Based on the other reviews here, I was a bit worried about the noise. It was definitely loud--the first night of my stay my room was literally directly over a bar--but the music and noise seemed to die down by 12AM each night of my stay, including the weekend nights (Friday and Saturday), so it wasn't too big of an inconvenience.

Hotel location is great...right on 5th Avenue. Close to bars and restuarants. The beach is a 5 minute walk. Rooms were clean. Nice pool area. Staff was very helpful and friendly, especially Efrain and Ricardo.

Excellent location. Right on the doorstep of the main avenue with lots of shops, restaurants etc. The rooms are a good size. Also about a 5 minute walk from the beach. The pool area is a bit small, not many sunloungers around it.

Right in the middle of PDC this hotel is noisy at night - as expected. Noise from bars carried on til early hours so not ideal for families with small children. The hotel was fantastic though - clean and comfortable, lovely little rooftop pool for a quick dip. Lots of restaurants and bars/coffee places on your doorstep. Recommended as a base to explore.

We stayed here 3 nights this summer - once at the start of our tour, then two nights at the end. Our first night was fine. We had a large room with 2 double beds and everything worked! Upon our return we were given a smaller room with one double bed and a pull out dilapidated single camp bed. In addition the air con didn't work and it took a while to get it fixed. So... average hotel, depending on which room you get but good location.

Certainly this was very handy to all shops, cafes, bars ets but can be very noisy at night, earplugs are useful. Room was a good size, clean but not alot of water pressure in the shower. Staff were helpful and very pleasant. The pool is great to cool off and relax. Coffee shop downstairs is handy for a snack.

Try and get a room as far away from the main street as possible.... its very noisey till early hours of the morning. The coffee shop down stairs is by far the best coffee I found in town. Rooms are clean beds are very hard and staff helpful.

5th Avenida Norte Esq. Constituyentes Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Concierge services
  • Laundry facilities

Located in Avenida Constituyentes, Koox Caribbean Paradise Hotel is adjacent to Quinta Alegria and within a 5-minute walk of Pier Navega. This 40-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and concierge services. It's in central Playa del Carmen and also a short walk from Nuestra Senora del Carmen Catholic Church and Mamitas Beach Club.


Start your day off with breakfast, available for a fee.


Guests can expect free WiFi and plasma TVs with cable channels. Bathrooms offer rainfall showers and free toiletries.

Property features

Koox Caribbean Paradise Hotel features an outdoor pool, free WiFi in public areas, and spa treatment rooms. There's free offsite parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include laundry facilities, a gift shop, and an ATM.

Room options

Deluxe Room

Queen 1 | Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

45% of guests recommend this hotel

Total of 397 reviews