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Koox Caribbean Paradise Hotel

2.5 out of 5.0

Recent guest reviews

Always love this hotel. The location is perfect!

Our experience at the Koox Hotel, playa deal Carmen, was nothing short of TERRIBLE! Bugs were crawling up and down the walls, coming out of the AC units, the cable didn't work at all, staff weren't helpful in trying to fix it. The hallways were flooded with water after a rainstorm. Definately would NOT recommend!!

Very helpful guys in the reception will help with anything that need

we enjoyed the hotel very much. the pool was very nice and relaxing after a long day sightseeing. The staff is very attentive to all your needs. The location is perfect, on fifth avenue,, steps from the beach. I will definitely return.

We were very happy with the Kook's location! Ah cacao café was just downstairs, which was great for a quick breakfast or snack on our way out for an early excursion. The beach was not far as well, just a couple blocks away, we had the public beach. The room was not huge but it was clean, comfortable and we had hot water! The AC was working fine. We had all we needed at the Koox. Omar was very helpful with getting the room, very attentive to our needs, which made us feel welcome and our made our stay pleasurable. The pool was nice and we enjoyed relaxing on the deckchairs while enjoying the sun set. Would definitely recommend to friends and go back in the future because the hotel is nice and the price reasonable:)

Front desk guys were helpful. It was a great price in a good location.

5th Avenida Norte Esq. Constituyentes Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Concierge services
  • Laundry facilities

Located in Avenida Constituyentes, Koox Caribbean Paradise Hotel is adjacent to Quinta Alegria and within a 5-minute walk of Pier Navega. This 40-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and concierge services. It's in central Playa del Carmen and also a short walk from Nuestra Senora del Carmen Catholic Church and Mario Villanueva Stadium Madrid.


Start your day off with breakfast, available for a fee.


Guests can expect free WiFi and plasma TVs with cable channels. Bathrooms offer rainfall showers and free toiletries.

Property features

Koox Caribbean Paradise Hotel features an outdoor pool, free WiFi in public areas, and spa treatment rooms. There's free offsite parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include laundry facilities, a gift shop, and an ATM.

Room options

Deluxe Room

King 1 | Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

45% of guests recommend this hotel

Total of 387 reviews