Frustrating to show up at the hotel with a confirmation number to be told the 2 queen room we had reserved wasn’t available, but we could have a king room. When there are 4 people in our family, that doesn’t work well. Overall, hotel was fair but the staff left a lot to be desired.
Great, quiet, uncomplicated stay. The only slight hiccup was that I got to breakfast on the later side (9:30) and there wasn’t much left to choose from. Got enough to eat for sure…it just wasn’t what I would have chosen.
I have stayed here before only for one night but this time I stayed for two nights and I was out all they and no one came to do the room no clean towels very disappointed this time but this time they put me in in different floor don’t know if that was the problem. Also the other times was only one night it may be normal thing at this hotel . Very disappointed this time.
This is the second time I stayed at this place and same es the first time staff very friendly room very clean great place to stay.
Wonderful stay. Property is quite. Shopping nearby is great.
The property was very clean & staff was polite. Would recommend to any friends.
Attended a baseball tournament in the area. Location was good. Friendly staff and everything clean and comfortable.
I feel that charging a daily fee for internet is ridiculous. The housekeeping staff continuously knocked on our door,and actually entered it the first(and earliest) time,without being told it was ok to enter. When we opened the door the second time and attempted to explain that we had a late check out and that’s why the do not disturb sign was on the door,she stated that she didn’t know what the sign meant. Lastly the shower in our bathroom wasn’t draining properly. Overall less than a stellar experience which was disappointing as our family doesn’t get many opportunities to travel.
The staff was amazing and super friendly! There rooms were very spacious, comfortable, and clean. I will definitely be staying here again when traveling to Richmond, VA.
Stayed 8 days. Great room cleanliness. Free breakfasts a big plus! (And...how about those warm cookies every afternoon!!)
I have stayed at many Hampton facilities. I have stayed at this location many times. I returned to new staff and the few I encountered were fine. I did expect one or two staff to say good morning, nod, or be a little more pleasant as a guest. My biggest surprise was to see a previous friendly and professional lady return to the reception counter. I will reserve again.
Although our room was clean we felt like we were in a wind tunnel all night. We were right behind the sign and the wind would bounce off the sign. It kept us awake all night.
Clean comfortable room, nice breakfast.
We stayed at this hotel for a cheer competition. The breakfast was great, when things ran out they were quickly replaced soon after. Food was tasty and there was a variety of things. There was a line for the waffle machine though. Hotel room was comfortable. We did see something looking like specs of mud in the bath tub. We had a problem with the tv not working but we were quickly moved to another room and all was well again. Staff at the front desk on Saturday night when we checked in were very very friendly as also the breakfast kitchen staff on Sunday morning - imagine our surprise with the lady we encountered at the front desk on Sunday morning - not nearly as nice. Overall great stay, we will certainly use this hotel again
This was my second time staying there to catch an early morning flight from Richmond airport and I highly recommend this hotel. It is clean, well kept, rooms are very comfortable, staff is extremely friendly and helpful PLUS it's 3 minutes from the airport and literally right next door to a gas station to fill up a rental car before return. I will always stay there again if and when necessary.
Hampton Inn Richmond Airport is located 1.6 mi (2.5 km) from White Oak Village and within a 10-minute drive of Dabbs House Museum & Henrico County Tourist Information Center. This 104-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Satisfy your hunger from the comfort of your room with room service.
Hampton Inn Richmond Airport's 104 individually decorated rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 37-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and safes are also available.
At Hampton Inn Richmond Airport, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Frustrating to show up at the hotel with a confirmation number to be told the 2 queen room we had reserved wasn’t available, but we could have a king room. When there are 4 people in our family, that doesn’t work well. Overall, hotel was fair but the staff left a lot to be desired.
Great, quiet, uncomplicated stay. The only slight hiccup was that I got to breakfast on the later side (9:30) and there wasn’t much left to choose from. Got enough to eat for sure…it just wasn’t what I would have chosen.
I have stayed here before only for one night but this time I stayed for two nights and I was out all they and no one came to do the room no clean towels very disappointed this time but this time they put me in in different floor don’t know if that was the problem. Also the other times was only one night it may be normal thing at this hotel . Very disappointed this time.
This is the second time I stayed at this place and same es the first time staff very friendly room very clean great place to stay.
Thank you so much for reviewing our hotel. We're pleased to hear that this is a return stay! We love seeing our guests and getting to know them. Thank you for your kind words and we look forward to seeing you again in the future.
Thank you for taking the time to submit a survey on your recent stay. We are delighted to hear you enjoyed our service and accommodations. We hope to see you again in the near future.
Thank you for taking the time to submit a review on your recent stay. We are happy to hear you enjoyed your stay with us. We hope to see you again in the near future.
Wonderful stay. Property is quite. Shopping nearby is great.
Thank you for taking the time to submit a review on your recent stay. We are very happy to hear that you had a wonderful stay with us. We hope we get to welcome you in your future visits to the area.
The property was very clean & staff was polite. Would recommend to any friends.
Thank you for taking the time to submit a review and for your kind words. We're so pleased to hear that you would recommend us to friends! We pride ourselves on our world class customer service and our cleanliness. We hope we get to welcome you again in future visits to the area.
Attended a baseball tournament in the area. Location was good. Friendly staff and everything clean and comfortable.
Thank you for taking the time to provide feedback regarding your recent stay. I am happy to hear you enjoyed your visit with us. If you have any suggestions that would help us provide top ranking service please reach out. I thank you for choosing the Hampton Inn Richmond Airport for your lodging needs, and we hope it will be our pleasure to have you back as our guest in the future.
Thank you for taking the time to review our hotel. I'm sad to hear that you were disappointed in your 2 night stay with us. Due to Covid-19, we have changed many things. One of these is how we do our housekeeping service. Our housekeeper are only cleaning occupied rooms every 4 days per request of the guest. This is to limit any possible exposure for both the guests and our team. We're asking guest to set any trash outside their doors as well as dirty towels. We leave a fresh bag of clean towels for the guests. I understand how frustrating this can be and I sincerely apologize that this was not communicated to you. We hope you choose to stay with us in your future visits and give us the chance to make it right.