We stayed 1 night and enjoyed the retro look of the room. Free breakfast would have been nice but the coffee for purchase was good. The room had everything you need for a comfortable stay.
The motel is inside is old and needs to be updated. It smelled like smoke inside. It was very convenient to the airport.
The tub was moldy and the bathtub faucet leaked. The toilet was hard to flush. If you sat back against the toilet then the water started running and you’d have to wait to flush it.
I had terribly loud neighbors on the third floor. It was obvious they were loud. Their voices traveled down the hallway. A small group of children were playing loudly in the courtyard until 10:30 pm. Why did staff not notice this? The noise the children made was obnoxious. We had to get up at 3:30 am for an early morning flight. I did not get any sleep! For this reason alone, I would not recommend my family and friends to stay there. I was disappointed because we like Marriott.
Beautiful hotel and wonderful staff. Right by the airport too.
Check in qas quick and staff was friendly
When booking it said the room I had chosen had a balcony and that’s one of the main reasons I booked this particular hotel for my stay and I requested a crib for my child also and I didn’t get either one after they told me everything will be ready for me. The room is kind of on the smaller side but the hotel itself is in good condition and nice. Looked to be clean as well.
The staff and facilities were excellent
I stayed for 1 night, so I could catch an early morning flight. The room was spacious and clean. Would visit again if I'm ever in the area for another flight.
Fine, close to airport. Comfortable and clean. Chair in room could be updated. Fabric a bit worn on edges.
The bathroom, specifically the tub, needed to be properly maintained.
Great location. Clean. friendly and knowledgeable staff
From checking in to checking out everything was clean and will organize
Great location close to the airport and long term parking, just 12 mjj in mutes from great restaurants
Very nice place and a great welcome. I have no more to say.
Located 1.3 mi (2 km) from White Oak Village, Courtyard by Marriott Richmond Airport is within a 10-minute drive of Broad Street. This 3-star hotel has 142 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.
The 142 accommodations feature sitting areas. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also standard.
At Courtyard by Marriott Richmond Airport, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 7.00 per day, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
We stayed 1 night and enjoyed the retro look of the room. Free breakfast would have been nice but the coffee for purchase was good. The room had everything you need for a comfortable stay.
The motel is inside is old and needs to be updated. It smelled like smoke inside. It was very convenient to the airport.
The tub was moldy and the bathtub faucet leaked. The toilet was hard to flush. If you sat back against the toilet then the water started running and you’d have to wait to flush it.
We apologize for the issues endured during your stay with us. We appreciate your honest feedback. Thanks for staying with us we appreciate your business.
I had terribly loud neighbors on the third floor. It was obvious they were loud. Their voices traveled down the hallway. A small group of children were playing loudly in the courtyard until 10:30 pm. Why did staff not notice this? The noise the children made was obnoxious. We had to get up at 3:30 am for an early morning flight. I did not get any sleep! For this reason alone, I would not recommend my family and friends to stay there. I was disappointed because we like Marriott.
We apologize we were not able to meet your expectations. Your feedback will be shared with the staff as a teachable moment. We appreciate your business, thanks for staying with us.
Beautiful hotel and wonderful staff. Right by the airport too.
Thanks for staying with us. We appreciate your positive feedback!
Check in qas quick and staff was friendly
Thanks for staying with us. We appreciate your positive feedback!
When booking it said the room I had chosen had a balcony and that’s one of the main reasons I booked this particular hotel for my stay and I requested a crib for my child also and I didn’t get either one after they told me everything will be ready for me. The room is kind of on the smaller side but the hotel itself is in good condition and nice. Looked to be clean as well.
We apologize for the inconvenience. Your feedback will be shared with the staff as a teachable moment. Thanks for staying with us.
The staff and facilities were excellent
Lovely indeed to hear that your stay was a great one. Thanks for the support.
I stayed for 1 night, so I could catch an early morning flight. The room was spacious and clean. Would visit again if I'm ever in the area for another flight.
I appreciate this response, I will try and get a 5 next time.
Fine, close to airport. Comfortable and clean. Chair in room could be updated. Fabric a bit worn on edges.
Thank you for the honest feedback. I will look into that closely.
We apologize for the inconvenience. Thanks for staying with us. We appreciate your business.