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Extended Stay America - Richmond - Innsbrook

2.5 out of 5.0

Recent guest reviews

Upon our arrival, we had to wait for 15 minutes for someone to return to the front desk to check in. We were then asked to wait an additional 10 minutes so that the front desk attendant could check if our room was ready (our check in time began at 3pm, when we arrived at 6pm). When he retured he informed us that the only available room was a smoking room, despite the fact that I had specifically requested a non-smoking room. As compensation, we were offered Febreze to help cope with the smell. The room was neither clean nor comfortable -- we picked up dinner and opted to eat out in our car rather than the room. There was also disruption in the cable service and a disapointing offering for breakfast on our way out. I would not recomend this hotel.

Everything worked, and the manager on duty was helpful in answering my questions. However, walls and ceilings are 'thin' and soundproofing should be added. (No left turn from Driveway onto Broad St.) But still a great location in the West End, with lots of Restaurants around, as well as a quiet location, away from traffic. Curtains need to be replaced, too long for size of window. HVAC unit underneath blows curtains.

hard to find it sits behind Havertys Furniture Store sign for Studio Plus is not bold

Saw the Richmond Race

Great place to stay not far from race track which is why we where there friendly staff over all great place and shopping wasn't far either

Although the people are very nice, the rooms are horrible. The first room I was sent to had an unmade bed and trash all over the place. When I mentioned this to the receptionist she said it was the fourth time that had occurred that evening. The second room, although clean, was smelly and had white particles floating from the air conditioning system. After purchasing and using a can of Lysol, I still did not want to touch anything in the room. This was the best they had! Garbage was piled up in bags next to the vending machines. Really unpleasant.

not much to say, common areas were somewhat beat up, not such a great location, hard to see sign on the road.

Studio Plus hotel was a nice place to stay I would reccomend it.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6