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Candlewood Suites Glen Allen-Short Pump by IHG

2.5 star property
Hotel with free parking, near Short Pump Town Center

Choose dates to view prices

Photo gallery for Candlewood Suites Glen Allen-Short Pump by IHG

Gazebo
Desk, laptop workspace, blackout drapes, iron/ironing board
Full-size fridge, microwave, stovetop, dishwasher
Exterior
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Laundry
  • Gym
  • Air conditioning

Explore the area

View in a map
4120 Tom Leonard Dr, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪2 min drive‬
  • Place, Greater Richmond Convention Center
    ‪15 min drive‬
  • Place, Kings Dominion
    ‪23 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom

8.4 out of 10
Very good
(13 reviews)
  • 524 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Accessible Bathtub (Mobility Tub)

  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Roll-in Shower (Mobility Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Roll-in Shower (Mobility Roll-In Shower)

9.2 out of 10
Wonderful
(5 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite (Bed Type Assigned at Check-In)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite (Bed Type Assigned at Check-In)

9.6 out of 10
Exceptional
(7 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(49 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Short Pump Town Center, Candlewood Suites Glen Allen-Short Pump by IHG places you within a few miles (5 km) of Elk's Lodge. This 122-room hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Short Pump Town Center - 2 min drive - 1.3 miles
  • Virginia Commonwealth University - 13 min drive - 13.2 miles
  • Broad Street - 14 min drive - 13.6 miles
  • Greater Richmond Convention Center - 15 min drive - 14.4 miles
  • Kings Dominion - 23 min drive - 27.6 miles

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Cook Out - ‬15 min walk
  • ‪Sonic Drive-In - ‬8 min walk
  • ‪Ford’s Garage - ‬8 min walk

About this property

Candlewood Suites Glen Allen-Short Pump by IHG

Hotel with free parking, near Short Pump Town Center
Candlewood Suites Glen Allen-Short Pump by IHG features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
Guests can expect 43-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Kitchens, dining areas, and refrigerators are also standard. Weekly housekeeping is available.
Recreational amenities at the hotel include a 24-hour fitness center.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet (varies based on length of stay)
  • Pet weight must not exceed 80 lbs per pet
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Richmond-West
Candlewood Suites Richmond-West Glen Allen
Candlewood Suites Richmond-West Hotel
Candlewood Suites Richmond-West Hotel Glen Allen
Candlewood Suites RichmondWes
Candlewood Suites Richmond-West Aparthotel Glen Allen
Candlewood Suites Richmond-West Aparthotel
Candlewood Suites Richmond West
Candlewood Suites Richmond West an IHG Hotel
Candlewood Suites Glen Allen Short Pump by IHG
Candlewood Suites Glen Allen-Short Pump by IHG Hotel
Candlewood Suites Glen Allen Short Pump an IHG Hotel
Candlewood Suites Glen Allen-Short Pump by IHG Glen Allen
Candlewood Suites Glen Allen-Short Pump by IHG Hotel Glen Allen

Frequently asked questions

Is free cancellation available at Candlewood Suites Glen Allen-Short Pump by IHG?

Candlewood Suites Glen Allen-Short Pump by IHG provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Candlewood Suites Glen Allen-Short Pump by IHG?

As of Dec 3, 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites Glen Allen-Short Pump by IHG on Dec 5, 2025 start from $95.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Candlewood Suites Glen Allen-Short Pump by IHG?

This hotel is located in Glen Allen, close to Short Pump Town Center, Elk's Lodge, and Regency Square Mall. You'll also find Cultural Arts Center Glen Allen and Bowlero West End nearby.

Will I be able to park at Candlewood Suites Glen Allen-Short Pump by IHG?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Candlewood Suites Glen Allen-Short Pump by IHG feature a casino?

No, Candlewood Suites Glen Allen-Short Pump by IHG doesn't have a casino.

Will I find an indoor pool at Candlewood Suites Glen Allen-Short Pump by IHG?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Candlewood Suites Glen Allen-Short Pump by IHG?

Amenities that appeal to couples at this hotel include a kitchen, a wet bar, and free Internet access.

Are there hot tubs at Candlewood Suites Glen Allen-Short Pump by IHG?

No, there isn't a spa tub at this hotel.

Does Candlewood Suites Glen Allen-Short Pump by IHG feature a restaurant that includes a breakfast menu?

No, Candlewood Suites Glen Allen-Short Pump by IHG doesn't have a restaurant that serves breakfast.

Will Candlewood Suites Glen Allen-Short Pump by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Candlewood Suites Glen Allen-Short Pump by IHG for a fee of USD 50 per pet, per stay.

Are there connecting rooms at Candlewood Suites Glen Allen-Short Pump by IHG?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Candlewood Suites Glen Allen-Short Pump by IHG?

The closest major airport to Candlewood Suites Glen Allen-Short Pump by IHG is Richmond Intl. Airport (RIC), which is 20.5 mi away (27 minutes by car).

Can I book a room with a balcony at Candlewood Suites Glen Allen-Short Pump by IHG?

No, at Candlewood Suites Glen Allen-Short Pump by IHG, there aren't any guestrooms that list a balcony.

Candlewood Suites Glen Allen-Short Pump by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 442 out of 725 reviews
Rating 8 - Good. 166 out of 725 reviews
Rating 6 - Okay. 65 out of 725 reviews
Rating 4 - Poor. 31 out of 725 reviews
Rating 2 - Terrible. 21 out of 725 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Timothy

Traveled with family
Disliked: Cleanliness
The first day of our stay was fine, and even though the room felt a little dated and was noisy at night, the first day was okay. However, we discovered cockroaches in the hallway near our room the evening of our second day, and this just ruined the experience for us. We ended up staying the second night out of necessity because we couldn’t easily transfer to a new hotel later on a Saturday night, but it was unsettling to know about the roaches in the building. We alerted management and have asked for compensation, but so far, the requests for compensation have been denied by the hotel. We had hoped for better cleanliness and customer satisfaction from an IHG property.
Stayed 2 nights in Nov 2025

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Stay

It was a great stay and we were very comfortable with the room!
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities
Great place
Stayed 6 nights in Aug 2025

10/10 Excellent

Demetreus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Room was clean, spacious, and well maintained. Perfect set up for extended stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Klenton

Traveled with family
Stayed 3 nights in Aug 2025

2/10 Terrible

Julianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Erika

Stayed 2 nights in Aug 2025

10/10 Excellent

Colleen

Stayed 5 nights in Aug 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to interstate. Great dining options nearby. Quiet.
Stayed 1 night in Aug 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Thomas

Stayed 1 night in Jul 2025

4/10 Poor

Jacqueline

Disliked: Cleanliness, property conditions & facilities
The hotel is in dire need of an upgrade in the rooms, kitchen and bathrooms. I had stains on the countertop in my kitchen and the air conditioning unit was leaking. My room door latch would not work and the door coming in the the parking lot on the 1st floor was always open meaning anyone could walk into the hotel unnoticed The exercise machines did not work. Basically the hotel is in desperate need of renovations
Stayed 5 nights in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this stay is amazing! I will definitely be coming back! The atmosphere and vibes made it feel more like home! Thank You!
Stayed 1 night in Jul 2025

8/10 Good

Jeniece Rochelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Asst. manager Aerie was extremely friendly, upbeat, and helpful! Location was convenient to restaurants and shopping.
Stayed 6 nights in Jul 2025

10/10 Excellent

Valerie A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout. Kitchen very user friendly. Staff helpful and kind. Would stay here again.
Stayed 2 nights in Jul 2025

8/10 Good

Candy

Traveled with group
Unfortunately we arrived at the wrong property on first try. Please be very clear that there are 2 properties in the area and send the correct address ☹️
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were awesome. Room was clean. Plenty of parking on site and stores nearby.
Stayed 2 nights in Jul 2025

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, amenities
Great place
Stayed 2 nights in Jul 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great with wonderful service. One less star because shower pressure was low and water didn’t get hot, just warm.
Stayed 1 night in Jul 2025

2/10 Terrible

troye

3rd party availability was not updated & I pd for a room when none were available. I got to town in the evening, Uber’d to the hotel, for them to tell me there were no rooms available. Desk clerk: “We don’t know how it happened that you were even ABLE to book thru 3rd party. There’s a holiday inn across the street but unlikely they’ll have a room bc there’s an EVENT here in town!” And she let me walk out to figure it out. No follow-up today from management (as yet, 3pm next day). No calls, no emails, no nothing. No mention made of trying to rectify this error from a customer satisfaction perspective. I am very disappointed. IMO more should have been done during the scramble to find lodging and now after the fact.
Stayed 1 night in Jul 2025

10/10 Excellent

Tamara

Stayed 1 night in Jun 2025

2/10 Terrible

Susan

Stayed 2 nights in Jun 2025

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