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Recent guest reviews

Great and clean room. Very helpful staff

Everything in my room was great. Nice layout. Jane at the Front Desk made my check-in and check-out an excellent experience.

I like the stove top and the room was nice.the heater(heat pump) never made the room warm enough for my liking but I could stay here again

Great stay and loved the access to everything. Plenty of room... the only thing I would say is not everyone gets up at 7am-9am. House keeping could be considerate of that when they are in rooms beside and above your room.

I normally stay in the Savannah area, but wanted to try Brunswick as that would give me a shorter day of diving the following day. Once my car GPS got over her confusion, we found the hotel without a problem. The woman at the frnt desk greeted us warmly and suggested several places the the area to eat. The room was comforable and clean, and we connected to the internet with n problems - a welcome change from m e periences with other hotels! Breakfast the next morning was adequate, if uninspired. The coffee service was in an area where only one person at a time can access it; a clear problem during the morning breakfast rush. The only downside to our stay was that we were on the first floor and could clearly hear people in other rooms, in the hall, and in the parking lot. No one was rudbor obnoxious, but the noise kept me from sleeping as early as I had hoped.

The staff at the hotel were exceptionally friendly, which is wonderful. The room was very good--full-size fridge, stove, microwave, and dishwasher. The bed was very comfortable. The only thing I didn't like is that the rooms are only serviced weekly, which is great for extended stays but not great if a person wants the true hotel experience.

Clean, convenient, close to shopping and food... allows pets and the staff is friendly but not too present.

I can recommend this hotel for short or long stay. The room are clean, staff is very helpful. Some of the furniture should be replaced, just a suggestion.

Candlewood suites is far and away the best experience we've had at a hotel in Richmond. The staff is almost unbelievably friendly, professional, and laid back. The place is immaculately clean. It feels like the management here really cares about their customers.

My fiance and I were in Richmond for a night for a friends wedding and we needed somewhere budget and pet friendly. This hotel was a perfect fit! It's located in a great area with tons of restaurants and stores within walking distance. The staff was so friendly and helpful, especially Jane at the front desk. The rooms are clean and good sized and are stocked with anything you might need. I would definitely stay there again!

Very convenient location. Excellent staff. Very clean rooms. Really, for an extended stay place at those rates, you couldn't ask for more.

The staff was wonderful. So kind and personable. They made are stay enjoyable and were informative of the area.

Loved the location of this hotel. Very close to Short Pump shopping Center and other neat stores. The staff was very friendly. They gave us several DVD's to check out and also provided free popcorn and microwave in the room. Even though this was a busines trip, it was like a mini-vacation. Will definitely stay again when I'm in the area.

The Candlewood Suites Richmond West was very comfortable. The room was clean and had plenty of room. Since they cater to extended stays, the room had a kitchen area. This area was clean and had any cooking utensil you would need. The room also had a nice desk, queen size bed, and a recliner. The room also had a real closet with plenty of space. The bathroom was good sized. All of these amenities would make the room very comfortable for an extended stay. However, since I was there for a weekend trip, there were things missing, such as room and maid service.

The staff was great. The room was spacious and provided many amenities. The bathroom was large and the kitchenette was more than satisfactory. I'll stay here my next visit to the area.

Tom Leonard Dr Glen Allen VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • 24-hour fitness center
  • 24-hour business center

Within a short walk of Children's Museum of Richmond, Candlewood Suites Richmond-West, an IHG Hotel is within 2 miles (3 km) of Short Pump Town Center. This 122-room hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.


Rooms

All 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Candlewood Suites Richmond-West, an IHG Hotel features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include express check-out, laundry facilities, and barbecue grills.

Room options

Standard Room

1 Twin Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Roll In Shwr)

1 Queen Bed | Sleeps 2

Studio Suite, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 Bedroom, Non Smoking (1 Queen Bed and Sofa Bed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Candlewood Suites Richmond-West, an IHG Hotel

Everyone (5) Business (3) Couples (2) Family (2) Other (2)
5
Business Business

Great and clean room. Very helpful staff

By on Jun 1, 2021

Review comment responded on Jun 10, 2021

Thank you for taking time to rate your experience and provide a review of your stay at Candlewood Suites in Short Pump. We also appreciate the comments about our staff, as we believe they are our biggest asset. Please let us know when we can be of assistance to you again.

5
Family

Everything in my room was great. Nice layout. Jane at the Front Desk made my check-in and check-out an excellent experience.

By on Nov 10, 2019

Review comment responded on Nov 19, 2019

Thank you for taking time to provide a review of your experience at Candlewood Suites Richmond West End in Short Pump. Who doesn't love Jane?!?!! She is truly a favorite of everyone who meets her. We're glad to hear that you enjoyed your stay and hope you come back again. From everyone at Candlewood, we hope you enjoy this holiday season.

5
Everyone

By on Apr 19, 2019

Review comment responded on Apr 19, 2019

Thank you for submitting a review/rating of your stay at Candlewood Suites, Richmond West End in Short Pump. We're glad to see that we were able to make your stay enjoyable. Please come back and stay with us again soon.

4
Business Business

I like the stove top and the room was nice.the heater(heat pump) never made the room warm enough for my liking but I could stay here again

By on Dec 11, 2018

Review comment responded on Feb 7, 2019

Thanks for providing a review of your stay at Candlewood Suites. I'm sorry to hear you weren't able to stay warm. We'd like to make sure that the room you stayed in has adequate heat, so if you would like to provide additional information about this, please feel free to contact us and we'll make sure the next guest doesn't experience the same problem. I'm glad to hear you'll give us another chance to keep you warm.

5
Everyone

Great stay and loved the access to everything. Plenty of room... the only thing I would say is not everyone gets up at 7am-9am. House keeping could be considerate of that when they are in rooms beside and above your room.

By on Mar 23, 2018

Review comment responded on Mar 26, 2018

Thank you for taking the time to provide feedback. We are happy to hear you enjoyed the room and location. Being here in Short Pump, gives our guests access to so much! We'd like to apologize for the noise. We work hard to make each stay better than the last, and will try to ensure that next time the Housekeeping Staff is aware of the noise and will keep it to a minimum. From all of us here at Candlewood, we'd like to wish you safe travels!

4

a useful travel stop

Everyone

I normally stay in the Savannah area, but wanted to try Brunswick as that would give me a shorter day of diving the following day. Once my car GPS got over her confusion, we found the hotel without a problem. The woman at the frnt desk greeted us warmly and suggested several places the the area to eat. The room was comforable and clean, and we connected to the internet with n problems - a welcome change from m e periences with other hotels! Breakfast the next morning was adequate, if uninspired. The coffee service was in an area where only one person at a time can access it; a clear problem during the morning breakfast rush. The only downside to our stay was that we were on the first floor and could clearly hear people in other rooms, in the hall, and in the parking lot. No one was rudbor obnoxious, but the noise kept me from sleeping as early as I had hoped.

By , from SWFL on Jul 9, 2017

4

good for extended stay

Everyone

The staff at the hotel were exceptionally friendly, which is wonderful. The room was very good--full-size fridge, stove, microwave, and dishwasher. The bed was very comfortable. The only thing I didn't like is that the rooms are only serviced weekly, which is great for extended stays but not great if a person wants the true hotel experience.

By , from Virginia on Jun 26, 2017

4

nice studio hotel

Everyone

Clean, convenient, close to shopping and food... allows pets and the staff is friendly but not too present.

By on Dec 31, 2016

5

good place to stay

Other

I can recommend this hotel for short or long stay. The room are clean, staff is very helpful. Some of the furniture should be replaced, just a suggestion.

By on Sep 13, 2015

5

best hotel in town

Couples

Candlewood suites is far and away the best experience we've had at a hotel in Richmond. The staff is almost unbelievably friendly, professional, and laid back. The place is immaculately clean. It feels like the management here really cares about their customers.

By on Jul 29, 2015

Candlewood Suites Richmond-West, an IHG Hotel

4120 Tom Leonard Dr, Glen Allen, VA 23060
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