The room was booked for 2 adults and 3 kids, yet only had 2 queen beds. No sofa sleeper, no roll away. The manager told us there is nothing he could do about 3rd party info (booked on orbitz). TV did not work.
We have usually been happy with Hampton inns in the past, but this time was far from our normal experience. The service and management while friendly, seemed to be incompetent. They charged us the full amount for the room, even though we had already paid through orbitz. I paid thinking it was the normal security deposit most places require, however it was not. I was given no receipts. I then noticed I was charged and went to talk with them, and they reassured me that it would not go through, and would be gone in the morning. It is now 5 days later and it has completely gone through my account and has not been refunded. I have talked to 4 different people, all assuring me it would be taken care of, and it has not been handled. Had I wanted to pay double I would have stayed at a much nicer hotel, or at an Airbnb. On top of that the pool was so foggy you couldn’t see the bottom, housekeeping seemed to be no where around and completely unhelpful. Definitely the worst experience I’ve had with a Hampton inn.
Everything was great! Food, the room and customer service were all awesome! The pool could use a little work, but it was adequate and we all had a blast!
Room was great, just no TV operation. Call to complain, no answer.
The location is a great place. The TV didn’t work and I let the front desk know he said to wait 20 mins I did and he said he couldn’t help me. The next morning TV still didn’t work let the front desk know again and he came right up and fixed it.
Very clean as usual. Great location with a variety of restaurants right around it. Free breakfast was good.
The place was just how we expected it. The staff were polite and courteous.
Love the location and the cleanlines- didn't like that the TV didn't work- 2nd time
Through Orbitz the price couldn't be beat so I thought I give it a try. It was a great location for my trip, clean, quiet and exceptionally helpful staff. I would recommend
We have stayed here over the years, and have always enjoyed the hotel. Staff is great, breakfast is nice, small pool but to kids it doesn't matter much. The area around this hotel has grown a lot. A lot of construction going on. The noise level is pretty loud especially very early in the morning so if your a light sleeper I would take ear plugs.Over all we like this hotel.
map to find was confusing, pleasant property, north entrance hard to negotiate with luggage
The breakfast was excellent. The rooms were clean and quiet.
Fantastic customer service. Very clean and neat. I did not expect too much after a weekend filled with disappointment, but they delivered.
We really enjoyed our stay here. We had family issues and this was a great place to relax after things are taken care of. We will return here in the future.
We really enjoyed our stay here. We always will stay at Hampton inn where ever we travel. Always friendly and helpful.
The staff was super friendly, the hotel was well maintained and very clean. The breakfast was also top notch as far as hotel breakfasts go. I'd love to stay here again if we are ever back through again.
Within a short walk of Thanksgiving Point, Hampton Inn Lehi-Thanksgiving Point is within 2 miles (3 km) of Mountain Point Medical Center. This 75-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free breakfast is included with your stay.
Hampton Inn Lehi-Thanksgiving Point's 75 rooms provide refrigerators, coffee makers, and free newspapers. 32-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other standard amenities include free local calls, safes, and ironing boards.
At Hampton Inn Lehi-Thanksgiving Point, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.
The room was booked for 2 adults and 3 kids, yet only had 2 queen beds. No sofa sleeper, no roll away. The manager told us there is nothing he could do about 3rd party info (booked on orbitz). TV did not work.
We have usually been happy with Hampton inns in the past, but this time was far from our normal experience. The service and management while friendly, seemed to be incompetent. They charged us the full amount for the room, even though we had already paid through orbitz. I paid thinking it was the normal security deposit most places require, however it was not. I was given no receipts. I then noticed I was charged and went to talk with them, and they reassured me that it would not go through, and would be gone in the morning. It is now 5 days later and it has completely gone through my account and has not been refunded. I have talked to 4 different people, all assuring me it would be taken care of, and it has not been handled. Had I wanted to pay double I would have stayed at a much nicer hotel, or at an Airbnb. On top of that the pool was so foggy you couldn’t see the bottom, housekeeping seemed to be no where around and completely unhelpful. Definitely the worst experience I’ve had with a Hampton inn.
Everything was great! Food, the room and customer service were all awesome! The pool could use a little work, but it was adequate and we all had a blast!
Thank you taking the time to score he hotel and share your experience with us.
Room was great, just no TV operation. Call to complain, no answer.
Harry thank you for the feedback, I’ll definitely work with my team to see what we could have done differently. That was a very easy fix.
The location is a great place. The TV didn’t work and I let the front desk know he said to wait 20 mins I did and he said he couldn’t help me. The next morning TV still didn’t work let the front desk know again and he came right up and fixed it.
Tina thank you for allowing me the opportunity to hear from you, I sincerely apologize you had an issue with the TV. I will work with my department managers to see how we could have been efficient.
Very clean as usual. Great location with a variety of restaurants right around it. Free breakfast was good.
Chris you hit on all of our sellings points..... Amazing FREE hot breakfast buffet Perfect Location and with in a 2 minute walk to 6 different restaurants. Thank you for your vote of confidence and endorsement, I sincerely appreciate it.
The place was just how we expected it. The staff were polite and courteous.
awesome 5 stars out of 5 stars. I am thrilled to see you thoroughly enjoyed your stay. I will pass on your compliments to the team.
Love the location and the cleanlines- didn't like that the TV didn't work- 2nd time
you are the best!!!! Thank you for sharing your experience with me and the rest of the world. You just helped 1000's of potential guests make a more informed decision. We also think out location is perfect, just right off the freeway but in a very convenient location. Plenty of eating establishments with in a minute walk.
Thank you very much for completing a survey of the Hampton Inn Thanksgiving Point, I am thrilled to see you thoroughly enjoyed your stay and gave us a perfect score. Please come back soon,