Dated rooms, but overall pretty comfortable. Convenient parking. The bakery was great! Delicious pastries and coffee! Only issue was very low water pressure. So low in fact, showering was almost impossible.
Check in took a long time. The front desk did not communicate what the issues were as we stood waiting and waiting. It took almost 20 minutes to check in.
This property is beautiful on the outside but the staff is absolutely horrendous. The customer service is almost non existent and everyone acts like they have never worked a day in their life. The front desk offers a great shuttle….that’s if you can get a return trip home. No one ever picks up the phone at the front desk or at the restaurants that are ALWAYS closed. Think twice before you stay here because you are in for a real treat. The only good thing is the bakery, everything else needs A LOT of training and work.
I love the indoor/outdoor pool, although the outdoor pool could use some cleaning. We ate at the Wildwood for lunch, and it was good, and relatively affordable. I'd like to come back another time with grandkids so I can take them on the carousel and mini golfing.
It's a great place, overall. The staff was exceptionally friendly and the many amenities like mini-golf and smores made it especially nice. My only complaint is that the shower/bathtub was a bit gross. There were stains in the tub and the drain kept clogging. Otherwise, it's a great resort and if we're back in Midway, will definitely consider staying here again.
The mini golf was nice, the carousel was nice. The pool wasn’t near big enough nor the hot tub for the size or the cost of the hotel. We ended up switching rooms twice because the first 2 were disgusting. There was hair in the bathtubs, crumbs on the floor, shirt tags and wrappers in the room. That was just what I could see. Who knows what they didn’t clean. For the expensive price of the room I was utterly disgusted at the cleanliness. The 3rd room appeared to have been cleaned and my kids were very sad when I told them we were leaving so we just ended up staying but will not be returning. The rooms are very outdated and overpriced for the condition. The hotel did give us breakfast for free but we spend about an 1 1/2 loading and unloading into different rooms. Find a better place to stay.
Seems like the property has quite a bit of deferred maintenance. My room smelled a bit sometimes and the previous guests room service tray and food was left in the hallway for 3 days. On a high note the staff was very helpful and friendly and professional. Enjoyed eating at the BBQ restaurant.
Pool was nice! Heated both indoor and outdoor and hot tubs indoor and outdoor as well. Fun, cozy environment. Water pressure in shower pretty low, but no other major complaints.
So they are taking this time during the pandemic to remodel the property. As such I had to explore a little. Short staffed didn’t mean shorted and the entire staff went above and beyond to provide a wonderful experience and stay for me. I love the Zermatt it’s a hidden jewel in Utah❤️ The spa is amazing! Lots of amazing day hikes and parks and scenic things to see in the area. Just a beautiful place! So it’s a “ski lodge” but it’s even more amazing in the summer! Can’t want to come back!
Zermatt Utah Resort & Spa Trademark Collection by Wyndham places you within a 5-minute walk of Homestead Crater and Homestead Golf Course. This 300-room, 4-star resort has a full-service spa along with an outdoor pool and an indoor pool.
Enjoy dining at one of 2 onsite restaurants including Z Steak and Chop Hause, which specializes in Modern European cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.
All of Zermatt Utah Resort & Spa Trademark Collection by Wyndham's 300 air-conditioned rooms provide MP3 docks, coffee makers, and free newspapers. Guests can expect 32-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds with premium bedding and down comforters ensure a restful night, and bathrooms offer spring water baths, rainfall showers, hair dryers, and free toiletries. Other standard amenities include free local calls, fans, and safes.
Guests of Zermatt Utah Resort & Spa Trademark Collection by Wyndham enjoy a full-service spa, an indoor pool, and an outdoor pool. There's free parking and a free ski shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this ski resort include a children's pool, a gym, and 2 spa tubs.
Dated rooms, but overall pretty comfortable. Convenient parking. The bakery was great! Delicious pastries and coffee! Only issue was very low water pressure. So low in fact, showering was almost impossible.
Check in took a long time. The front desk did not communicate what the issues were as we stood waiting and waiting. It took almost 20 minutes to check in.
We are sorry you experienced a longer than normal wait time during check in. We are currently working on improving the check in experience and staffing levels, and hope to welcome you back soon.
This property is beautiful on the outside but the staff is absolutely horrendous. The customer service is almost non existent and everyone acts like they have never worked a day in their life. The front desk offers a great shuttle….that’s if you can get a return trip home. No one ever picks up the phone at the front desk or at the restaurants that are ALWAYS closed. Think twice before you stay here because you are in for a real treat. The only good thing is the bakery, everything else needs A LOT of training and work.
Good Day, Thank you for taking the time to share your experience. We hope to welcome you back again soon
Thank you for your response!
Good Day, Thank you for taking the time to share your experience. We hope to welcome you back again soon
I love the indoor/outdoor pool, although the outdoor pool could use some cleaning. We ate at the Wildwood for lunch, and it was good, and relatively affordable. I'd like to come back another time with grandkids so I can take them on the carousel and mini golfing.
Good Day, Thank you for taking the time to share your experience. We hope to welcome you back again soon
It's a great place, overall. The staff was exceptionally friendly and the many amenities like mini-golf and smores made it especially nice. My only complaint is that the shower/bathtub was a bit gross. There were stains in the tub and the drain kept clogging. Otherwise, it's a great resort and if we're back in Midway, will definitely consider staying here again.
Good Day, Thank you for taking the time to share your experience. We hope to welcome you back again soon
The mini golf was nice, the carousel was nice. The pool wasn’t near big enough nor the hot tub for the size or the cost of the hotel. We ended up switching rooms twice because the first 2 were disgusting. There was hair in the bathtubs, crumbs on the floor, shirt tags and wrappers in the room. That was just what I could see. Who knows what they didn’t clean. For the expensive price of the room I was utterly disgusted at the cleanliness. The 3rd room appeared to have been cleaned and my kids were very sad when I told them we were leaving so we just ended up staying but will not be returning. The rooms are very outdated and overpriced for the condition. The hotel did give us breakfast for free but we spend about an 1 1/2 loading and unloading into different rooms. Find a better place to stay.
Thank you for taking the time to share your candid feedback with us. Words cannot express our disappointment to learn you were unhappy with your experience at Zermatt Resort. Your feedback is extremely valuable, and we will be sure to share it with the team for follow up We hope you will provide us an opportunity to welcome you back in the future. Warmest Regards, Kameron Strasbaugh Director of Rooms Zermatt Resort
Seems like the property has quite a bit of deferred maintenance. My room smelled a bit sometimes and the previous guests room service tray and food was left in the hallway for 3 days. On a high note the staff was very helpful and friendly and professional. Enjoyed eating at the BBQ restaurant.
Thank you very much for writing your review on Orbitz. We greatly appreciate you taking the time to detail your recent stay at Zermatt Resort. We are disappointed to hear your feedback regarding the upkeep of your room and have flagged this to our team for immediate follow-up. At Zermatt Resort we pride ourselves on offering the highest service levels and in this case it appears we failed to deliver. We hope that you will give us another opportunity to showcase our excellent service and hope to be able to welcome you back again soon. If there is anything that we can do to assist with a future stay, please do not hesitate to contact me directly. Kindest Regards, Kameron Strasbaugh Director of Rooms
Dear Guest, Thank you for your review. We're happy to hear you enjoyed your stay! Looking forward to your next visit.
Thanks so much for sharing your experience with us. Please visit us again soon.