There was a large party at the property. It was too loud, people were drunk slamming the doors throughout the night. We couldn't sleep at all. We had to leave this morning at 6:30 am. Management did not do anything nor care about the situation. I will never recommend this place to anyone. We also had dinner at a steak house on the property, another miserable experience, service was terrible. We just had a terrible experience at this property.
Person assigning rooms did worst job possible. Request for near elevator and near sister’s room? As far from elevator as possible; opposite corner from sister, who was btw 2 doors from elevator, after she told me there was no elevator at that end. Shower was never hot. No chair other than desk in room. No hooks for towels or clothes in bathroom. Towels needlessly washed everyday. I’m 5’ and couldn’t get in bed. Had to use desk chair to assist, which was dangerous. No group discount for wedding. Was told there was a discount if we said “wedding at Soldier Hollow” but was told there wasn’t when booking and when asking about this at checkout was told I must have been too late. Period. Tried to confirm and make requests day before arrival—answering service was pleasant but put me on hold 3 times trying to contact hotel to get answers, but no answer. I called directly and was told no requests till I arrived. The people cleaning rooms were lovely, but people at desk were incompetent and there was no attempt to ask for help or to offer help between them. Room was clean, but a small refrigerator would have been useful. Really, really disappointed.
Furnishings are dated and in need of replacement. Water damage and carvings in woodwork. Room was flooded from bathroom leak upstairs and we had to move. Staff was friendly and helped accommodate move quickly. Beds are comfortable.
Beautiful location perfecting fitting the Swiss theme of the property
We LOVED this place. Coming home from our family spring break trip to Vegas we came across this Gem. And we enjoyed every minute of it. We played chess and tennis and also went swimming in the great pool area. We ate at both restaurants and the coffee shop and it was all VERY good (and we are super picky)!! The town was super cute and quaint. We will definitely be back!!
Nice resort 25 minutes drive from Park City
Loved it. Wish there was a bit more lighting in the rooms, but not a huge deal at all. Had a great time. I will have to check out their spa next time.
Dated rooms, but overall pretty comfortable. Convenient parking. The bakery was great! Delicious pastries and coffee! Only issue was very low water pressure. So low in fact, showering was almost impossible.
Check in took a long time. The front desk did not communicate what the issues were as we stood waiting and waiting. It took almost 20 minutes to check in.
This property is beautiful on the outside but the staff is absolutely horrendous. The customer service is almost non existent and everyone acts like they have never worked a day in their life. The front desk offers a great shuttle….that’s if you can get a return trip home. No one ever picks up the phone at the front desk or at the restaurants that are ALWAYS closed. Think twice before you stay here because you are in for a real treat. The only good thing is the bakery, everything else needs A LOT of training and work.
I love the indoor/outdoor pool, although the outdoor pool could use some cleaning. We ate at the Wildwood for lunch, and it was good, and relatively affordable. I'd like to come back another time with grandkids so I can take them on the carousel and mini golfing.
It's a great place, overall. The staff was exceptionally friendly and the many amenities like mini-golf and smores made it especially nice. My only complaint is that the shower/bathtub was a bit gross. There were stains in the tub and the drain kept clogging. Otherwise, it's a great resort and if we're back in Midway, will definitely consider staying here again.
The mini golf was nice, the carousel was nice. The pool wasn’t near big enough nor the hot tub for the size or the cost of the hotel. We ended up switching rooms twice because the first 2 were disgusting. There was hair in the bathtubs, crumbs on the floor, shirt tags and wrappers in the room. That was just what I could see. Who knows what they didn’t clean. For the expensive price of the room I was utterly disgusted at the cleanliness. The 3rd room appeared to have been cleaned and my kids were very sad when I told them we were leaving so we just ended up staying but will not be returning. The rooms are very outdated and overpriced for the condition. The hotel did give us breakfast for free but we spend about an 1 1/2 loading and unloading into different rooms. Find a better place to stay.
Seems like the property has quite a bit of deferred maintenance. My room smelled a bit sometimes and the previous guests room service tray and food was left in the hallway for 3 days. On a high note the staff was very helpful and friendly and professional. Enjoyed eating at the BBQ restaurant.
Within a short walk of Homestead Crater, Zermatt Utah Resort & Spa Trademark Collection by Wyndham is within a mile (2 km) of Wasatch Mountain State Park. This 300-room, 4-star resort has a full-service spa along with an outdoor pool and an indoor pool.
Enjoy dining at one of 2 onsite restaurants including Z Steak and Chop Hause, which specializes in Modern European cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Start your day off with full breakfast, available for a fee.
Guests can expect 32-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds with premium bedding and down comforters ensure a restful night, and bathrooms offer spring water baths, rainfall showers, hair dryers, and free toiletries. MP3 docks, coffee makers, and free newspapers are other standard amenities.
Guests of Zermatt Utah Resort & Spa Trademark Collection by Wyndham enjoy a full-service spa, an indoor pool, and an outdoor pool. There's onsite parking for a fee and an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this ski resort include a children's pool, a gym, and 2 spa tubs.
There was a large party at the property. It was too loud, people were drunk slamming the doors throughout the night. We couldn't sleep at all. We had to leave this morning at 6:30 am. Management did not do anything nor care about the situation. I will never recommend this place to anyone. We also had dinner at a steak house on the property, another miserable experience, service was terrible. We just had a terrible experience at this property.
Person assigning rooms did worst job possible. Request for near elevator and near sister’s room? As far from elevator as possible; opposite corner from sister, who was btw 2 doors from elevator, after she told me there was no elevator at that end. Shower was never hot. No chair other than desk in room. No hooks for towels or clothes in bathroom. Towels needlessly washed everyday. I’m 5’ and couldn’t get in bed. Had to use desk chair to assist, which was dangerous. No group discount for wedding. Was told there was a discount if we said “wedding at Soldier Hollow” but was told there wasn’t when booking and when asking about this at checkout was told I must have been too late. Period. Tried to confirm and make requests day before arrival—answering service was pleasant but put me on hold 3 times trying to contact hotel to get answers, but no answer. I called directly and was told no requests till I arrived. The people cleaning rooms were lovely, but people at desk were incompetent and there was no attempt to ask for help or to offer help between them. Room was clean, but a small refrigerator would have been useful. Really, really disappointed.
Furnishings are dated and in need of replacement. Water damage and carvings in woodwork. Room was flooded from bathroom leak upstairs and we had to move. Staff was friendly and helped accommodate move quickly. Beds are comfortable.
Hello Jennifer: Thank you for offering a review in regards to your recent stay. Please accept my apologies in regards to the guestroom issues you encountered. I am glad our team reacted quickly and was able to move you quickly. I am also glad to hear you found our beds to be comfortable. Jennifer, I will share your experience with our team so we are able to avoid this issues in the future. I only hope you will give us a chance in the future to better serve you. Sincerely, Mindy Turner Director of Sales and Marketing
Beautiful location perfecting fitting the Swiss theme of the property
Hello David: Thank you for taking the time to offer feedback in regards to your recent stay. We are so glad you enjoyed our location as well as our Swiss inspired theme. Thank you again for the feedback. We look forward to welcoming you for a future stay. Sincerely, Mindy Turner Director of Sales and Marketing
We LOVED this place. Coming home from our family spring break trip to Vegas we came across this Gem. And we enjoyed every minute of it. We played chess and tennis and also went swimming in the great pool area. We ate at both restaurants and the coffee shop and it was all VERY good (and we are super picky)!! The town was super cute and quaint. We will definitely be back!!
Thanks so much for sharing your experience with us. We love having you stay with us. Please visit us again soon.
Nice resort 25 minutes drive from Park City
Thank you so much for taking the time to leave an excellent review. We really appreciate your business and look forward to your next visit.
Loved it. Wish there was a bit more lighting in the rooms, but not a huge deal at all. Had a great time. I will have to check out their spa next time.
I really appreciate you taking the time to share your feedback and being so open with us. We really appreciate your business and look forward to your next visit.
Dated rooms, but overall pretty comfortable. Convenient parking. The bakery was great! Delicious pastries and coffee! Only issue was very low water pressure. So low in fact, showering was almost impossible.
Thanks so much for sharing your experience with us. Please visit us again soon.
Mary, We are sorry to hear that our team was not able to accommodate your needs when you were here. We apologize for the miss communication about the discount. We will share your comments with our staff and work on improving.