Sandman Signature Prince George Hotel3.5 out of 5.0
Recent guest reviews
We stayed here while we moved north and truly enjoyed the hotel. Our son really like the bunk beds they had in the room they upgraded us to for free. Hotel is clean, friendly helpful staff, and the attached restaurant is good too.
I booked here with gymnastics club 2 weeks prior. I stated when booked my CC was full and I wanted to pay cash for room and deposit. Booking was still a go knowing my situation. I drove from out of town with my children and arrived to check in. Girl at front desk was new and refused my cash deposit and payment. She said CC is mandatory, so if I could find someone who was willing to send email copy of cc and drivers to charge my deposit it would work. So of course I called my mother in-law and absolutely no problem. Front desk then decided nah I won't do it. Like really!!! As I stood there practically in tears, angry, horrified, embarrassed with my two daughters I said, I want to speak to manager. Nope they are gone for the day. Then I stated so your telling my daughters and I to take a hike!! As the rest of her club is here. She said sorry. Like wow. 0 empathy. She said give me a hour or half to see what I can do. As I sat in my vehicle frantic cause now what. She emailed my phone with cancellation. I was able to fully pay for room and deposit with cash. What a sad joke. So dissatisfied. I hope this girl gets a little taste of how that felt. For crying out loud I have a $10,000 ring on my finger and brand new vehicle. She made me feel like trash. Totally stay at Ramada!! They take cash deposits and have incredible staff and amazing food. They even park your car in closed garage for your protection.
I booked using the central reservation line. I needed a room that was pet friendly, and was very happy to get in on a special rate for a family suite for an amazing deal. Was too good to be true however, as the room we got was not a suite at all. The room was nice however, but I was very disappointed. I was told that central reservations did not inform the hotel that we had booked a suite, but they honoured the price. Aside from that, we were on the main floor which was a bit noisy, including what sound like someone trying to come in our room. Not sure if anyone was or if the electronic lock was just making noise. Lots of foot traffic through the hall, which made our dog bark at every noise he heard.
There is no need to hunt another hotel. Service, good.....accommodation, good.....restaurants, good......special events rooms, good. Spent a weekend in a king suite with elderly parents - me on the hideaway. Thank goodness the air bed turned into a hideaway. Very comfortable. The suite is perhaps just a hair small in the living room area. We were a part of a much larger family event. The restaurant we ate at did a great job of the menu. The hotel catering staff went above and beyond accommodating many needs. Well done.
The noise level from the room across the hall could be heard in our room. They certainly weren't overly loud but everytime they opened their door; i thought someone was trying to get into our room. I liked that they provided 24 hour coffee service and had in-room coffee/fridge/micro-wave. For me, the bed was a little too soft but linen was fresh and clean. The check in counter people were accommodating and very professional although friendly. Yes, will go back to stay there!
Expected better for the price. When I arrived I had a burned out ceiling light and noticed that the toilet wasn't cleaned (something left in it from the last person). Housekeeping doesn't seem to do a very good job. Other than this the bed was comfortable and the balcony was a nice touch. They don't serve breakfast so make sure you have a plan for that. The restaurant attached was very good and their house lager is tasty.
Amazing facility. Great customer service and amenities. Rockford Grill restaurant is attached to the hotel. Very easy to get to. Staff are polite and friendly. The lighting in the room I was in was amazing! There were 2 ceiling lights as well as 2 lamps in the room.
We just stayed here again and we have a few times in the past and the family suite is always a good deal for us. The kids love the bunk beds and we like the little kitchenette and the privacy door between our room and the kid's room. The kid's like the free tea station and run down the hall to grab tea all the time. Would be nice if there was a breakfast for the kids. This trip we had a few frustrations. The phone didn't work and like many hotels, they didn't put the wifi password in the room. So I had to take the kids and go all the way to the front desk, late at night, to get the password which was annoying. We had to get a couple extra blankets because we had to make a little bed for our five-year old. And one of the blankets was disgusting. I'm not sure if it was really dirty or really old but it felt all crusty. It really grossed me out when I felt what my daughter was all wrapped up in. Plus, we had a late checkout scheduled but that didn't stop the maintenance guy from knocking and coming in twice that morning while I was trying to relax and slowly pack up. But usually this is a clean, modern, comfortable hotel at a decent price.
My husband and I were in PG for a business trip, and chose this hotel b/c it was pet friendly - we always travel with our dog. It also had the most ideal location for our needs. We checked in after a long day of driving, and although there were no other parties in line, the guy at the counter seemed to be in a rush to get us checked in. As I was reviewing the pet policy before signing it, he kept saying "just sign it - right there." - Suggestion for improvement: train your staff to be patient and attentive. The room itself wasn't awful, but clearly wasn't well-made. Cheap materials, with the counter top scratched and stained - a minor detail in my eyes, but if you're charging high-end prices, details like this seem more noticeable. It was nice to have a suite with kitchen, but the space was overall quite cramped, and dark in color, with poor lighting. Perhaps it's just my taste, but I prefer a lighter colored room, which makes it seem more crisp and clean. The bed itself was comfortable enough, but all the pillows were enormous / overstuffed, and both my husband and I ended up with sore necks by the end of our stay. - Suggestion for improvement: Have a variety of pillows, even two different sizes would be sufficient. There was very little attention to detail when it came to cleaning and stocking the room. On the first day of our stay, we had to go to the front to ask for shampoo b/c there were two lotions and one conditioner in the room, but no shampoo. The next day, we had to go and ask for a spare roll of toilet paper, as there was 1/4 left on the roll and no spare in the room - after it having been cleaned. - Suggestion for improvement: the cleaning ladies should have a standard checklist of items that should be present in all rooms. We learned over the weekend that we were going to have to extend our stay in PG. My husband and I discussed staying at the Sandman vs trying another hotel in town, given that we weren't particularly impressed with our first few nights. I went to the front desk, and the same guy I dealt with on the day of check-in was working. I asked about room availability and the cost of extending our stay, preferably in a different room that was more open and less dark. He informed us that we would have to change rooms several times if we wanted a different room, but we could extend our stay in our current room for $176 per night. We decided to go with that option, and found out only on check-out that we had been charged $196 per night for the extra nights we stayed. I didn't contest it, as I was tired from a poor sleep, had a long day of driving ahead, and felt relieved to be leaving. This hotel had poor customer service and very little attention to detail. Overall, not worth the money. I don't mind paying $200/night, but not for a low-end hotel. Next time we're in PG, we'll be staying elsewhere.
We checked in around 7pm on a busy night. After dropping off our stuff in our room we went right to the Rockport Grill and had a fabulous meal. The room was very comfortable especially the king bed. The room was clean, towels and sheets very comfortable. While I would stay here again there were a few negatives. While our 1 bedroom suite had a fabulous layout, think small 1 bedroom apartment, the room did not seem to have been built well. By this I mean poor craftsmanship. The hard surface countertop was a quartz or some other stone product and it was horribly stained with glass rings and perhaps water stains or spill stains of some sort. The ceiling in the bathroom had a strip about 2 feet long partially hanging down, a small bit or wallpaper (about 4 inches square) was missing near the bathroom outlet, the grout in the tile floors was also heavily stained. The room was clean as I said and I believe the staining and other bathroom issues are due to very low quality materials used to build the hotel. It's unfortunate because the hotel is only a few years old.
Sandman Signature Prince George Hotel places you within a 10-minute stroll of Prince George Playhouse and Prince George Golf and Curling Club. This 186-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. Located centrally in Prince George, it's also near CN Centre and Exploration Place Museum and Science Centre.
Enjoy dining at Rockford Wok Bar Grill, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
All 186 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Rooms also include desks.
Guests staying at Sandman Signature Prince George Hotel enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and a fireplace in the lobby.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 290 reviews