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Recent guest reviews

I have stayed at The Thompson 8-10 times over the past 5 years. Check in/out always easy, the food a really good, and the pool service is fantastic. Rooms are very nice with comfortable beds. The hotel location is perfect. Just a short walk to the beach.

Nice hotel a lot of artsy things around the property. Good music at pool but definitely not a heated pool, would’ve been nicer if pool had been bigger and maybe if there was a hot tub. I didn’t like that in the rooms there wasn’t much privacy when it came to using the washroom. Even with all doors closed you could still see someone using the bathroom and/or showering

We didn’t get keys until a day and a half after we checked in. The staff themselves seemed to be unsure about the check in process

This property is perfection! The location is amazing, right in the middle of everything. Everything is clean, modern and welcoming from the moment you enter. The staff is very polite and welcoming as well. Beds are very comfortable, with good quality linens. I would recommend bringing ear plugs if you are a light sleeper though, as there are several loud clubs nearby. The only two things we were disappointed in were the CATCH restaurant, and the beach property. The food at CATCH was terrible, and when it was brought to the waiters attention that the crab pasta smelled so rancid it was inedible, he was quite rude about it and did nothing to even attempt to make it right. The waiter at the beach property was also incredibly rude to us while we were there. All in all though, I very highly recommend the property. We had an amazing time, and will definitely be back.

Nice hotel with the best location in Playa del Carmen

This is for Thompson Beach House. Great hotel, beautiful rooms, amazing friendly staff, nice location. We loved our time there. Thank you to all hotel personel for making our stay great!

Just a sort walkbto the beach. Very helpful staff.

Ideally located in the heart of the village. Excellent value in amenities, services, choices and rates. Luxurious. Quiet. Great vibe. Can't recommend it enough!

I’ll be coming to this hotel for the last 3 years

This has been one of the best hotel stays in my life. The staff really, really goes above and beyond here. Special thanks to Roberto Carlos, Rafael (bell man), and everyone at the lobby and front doors. You all make leaving the Thompson so difficult! The beach, rooftop pool and room were incredible and so was our stay. Gracias!

Best location , service is great, super clean and the staff are amazing !!

Great hotel with exceptional staff. Food at Catch (on the rooftop) is unbelievable. Definitely plan to visit again soon.

The staff was always so courteous and went out of there way every single time we ever needed anything. The beach house staff and property was also amazing as we went there daily to swim in the ocean and have some drinks. The room was so nice and comfortable and they do turn down service as well which was really nice with a little treat they leave for you each evening. Amazing hotel experience- highly recommend and we will be back!

Hotel is great close to everything everybody very helpful ill be back every year

Love it! As always it was perfecto! We love himpson playa

The front desk staff was very helpful and very friendly. They helped us book excursions and also helped us on anything we needed ..... the roof top bar Was on point great pools for relaxing and getting sun ..... our bartender can't remember his name was very friendly and created some great cocktails..... would definitely come back.

Had a blast we will return every year Everything was so close very clean area Restaurants are the best

We've stayed here several times and we could not be happier with the hotel. I would not stay anywhere else in PDC. The location is top notch and the customer service is amazing. They are incredibly accommodating and professional. The rooms are always immaculate.

What an amazing experience - the hotel staff, the amenities, the exceptional service, the on-site restaurants, the location! We were provided with excellent tourist information, car rentals, ticket reservations, and daily smiles! One of the best hotel stays we have ever had, thanks Anahi and Jorge for making our anniversary memorable! We will definitely be back!

It was a wonderful experience! The restaurant is a must while in Playa.

5ta Avenida Norte Por 12 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Nightclub

Located in Downtown, Thompson Playa Del Carmen - Adults Only is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 92-room, 4.5-star hotel has 3 restaurants along with conveniences like an outdoor pool and a 24-hour fitness center. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Nuestra Senora del Carmen Catholic Church and Mamitas Beach Club.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 7 AM to noon.


Rooms

All 92 soundproofed rooms provide minibars, free newspapers, and free long-distance calls. Guests can expect free WiFi and 55-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free local calls, free bottled water, and ceiling fans.


Property features

Thompson Playa Del Carmen - Adults Only features a nightclub, an outdoor pool, and a 24-hour fitness center. Valet parking is USD 15 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 220 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only hotel include a rooftop terrace, free WiFi in public areas, and conference space.

Room options

Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Junior Suite, 1 King Bed, Balcony

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Balcony

1 King Bed | Sleeps 2

Guest reviews for Thompson Playa Del Carmen - Adults Only

Everyone (20) Couples (2)
4
Partner Couples

I have stayed at The Thompson 8-10 times over the past 5 years. Check in/out always easy, the food a really good, and the pool service is fantastic. Rooms are very nice with comfortable beds. The hotel location is perfect. Just a short walk to the beach.

By on Jan 10, 2021

Review comment responded on Feb 13, 2021

Dear Guest, we truly appreciate your kind review about your January stay at Thompson Playa del Carmen. I will share your comments with the entire team and we trust to be your hosts in Riviera Maya in the near future. Kind regards,

4
Partner Couples

Nice hotel a lot of artsy things around the property. Good music at pool but definitely not a heated pool, would’ve been nicer if pool had been bigger and maybe if there was a hot tub. I didn’t like that in the rooms there wasn’t much privacy when it came to using the washroom. Even with all doors closed you could still see someone using the bathroom and/or showering

By on Mar 12, 2020

Review comment responded on Apr 7, 2020

Dear Guest, we are grateful for taking the time to share your comments about your recent stay at Thompson Playa del Carmen. We took into consideration your points and we will take action to better serve our guests in the future. Kind regards,

3
Friends

We didn’t get keys until a day and a half after we checked in. The staff themselves seemed to be unsure about the check in process

By on Feb 13, 2020

Review comment responded on Apr 7, 2020

Dear Guest, we are truly sorry for the incident about the software failure which caused so many troubles to our guests as we could not activate keys during a long period of time. We tried to offer assistance as quick as we could to all our guests to give them access to their rooms during this failure. We appreciate your patience and understanding during this incident. Regards,

5
Everyone

This property is perfection! The location is amazing, right in the middle of everything. Everything is clean, modern and welcoming from the moment you enter. The staff is very polite and welcoming as well. Beds are very comfortable, with good quality linens. I would recommend bringing ear plugs if you are a light sleeper though, as there are several loud clubs nearby. The only two things we were disappointed in were the CATCH restaurant, and the beach property. The food at CATCH was terrible, and when it was brought to the waiters attention that the crab pasta smelled so rancid it was inedible, he was quite rude about it and did nothing to even attempt to make it right. The waiter at the beach property was also incredibly rude to us while we were there. All in all though, I very highly recommend the property. We had an amazing time, and will definitely be back.

By on Jan 29, 2019

4
Everyone

Nice hotel with the best location in Playa del Carmen

By on Sep 20, 2018

Review comment responded on Nov 13, 2018

Dear Guest, I appreciate the time dedicated to write your opinion regarding your vacations at Thompson Playa del Carmen. I am glad that you liked our beautiful facilities. We really appreciate your comments and we hope you can give us the opportunity to serve you again very soon.

5
Everyone

This is for Thompson Beach House. Great hotel, beautiful rooms, amazing friendly staff, nice location. We loved our time there. Thank you to all hotel personel for making our stay great!

By on Sep 7, 2018

Review comment responded on Nov 13, 2018

Dear Serge, I appreciate the time dedicated to write your opinion regarding your vacations at Thompson Playa del Carmen. I am glad that you liked our beautiful view, service, and facilities. We really appreciate your comments and we hope you can give us the opportunity to serve you again very soon.

5

great hotel in perfect downtown location.

Everyone

Just a sort walkbto the beach. Very helpful staff.

By , from tulsa, ok on Jul 25, 2018

5

best balance of all things!

Everyone

Ideally located in the heart of the village. Excellent value in amenities, services, choices and rates. Luxurious. Quiet. Great vibe. Can't recommend it enough!

By , from Grand Cayman, Cayman Islands on Apr 24, 2018

5

love this hotel

Everyone

I’ll be coming to this hotel for the last 3 years

By , from Chicago on Mar 3, 2018

5

if i could give it 100 stars, i would!

Everyone

This has been one of the best hotel stays in my life. The staff really, really goes above and beyond here. Special thanks to Roberto Carlos, Rafael (bell man), and everyone at the lobby and front doors. You all make leaving the Thompson so difficult! The beach, rooftop pool and room were incredible and so was our stay. Gracias!

By , from Chicago on Mar 1, 2018

Thompson Playa Del Carmen - Adults Only

5ta Avenida Norte Por 12, Playa del Carmen, QROO 77710
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