Located in Downtown Playa del Carmen, Hyatt Centric Playa del Carmen - Downtown House & Beach House is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 119-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Mamitas Beach and Playa del Carmen Maritime Terminal.
What's nearby
Quinta Avenida - 1 min walk - 0.1 miles
Playa del Carmen Main Beach - 2 min walk - 0.1 miles
Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
Mamitas Beach - 5 min walk - 0.3 miles
Central Square - 6 min walk - 0.4 miles
Getting around
Cancun Intl. Airport (CUN) - 50 min drive
Restaurants
Aldea Corazón - 1 min walk
Harry's Grill Prime Steakhouse & Raw Bar - 1 min walk
Porfirio’s - 1 min walk
Sonora Grill PRIME - 1 min walk
Calle 12 - 1 min walk
About this property
Hyatt Centric Playa del Carmen - Downtown House & Beach House
Luxury hotel on the beach, with 2 outdoor pools
Guests staying at Hyatt Centric Playa del Carmen - Downtown House & Beach House enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is USD 20 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 110 per vehicle one-way. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include free WiFi in public areas, a meeting room, and free use of bicycles.
Guests can expect free WiFi and 55-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, free local calls, and ceiling fans.
2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Secured, covered valet parking on site (USD 20 per night)
Onsite parking includes off-street options
Food and drink
Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
2 poolside bars
2 restaurants
3 bars/lounges
A coffee shop/cafe
A swim-up bar
Snack bar/deli
Things to do
2 outdoor pools
24-hour gym
Free bicycle rentals
Shopping mall
Family friendly
2 outdoor pools
Free rollaway/extra bed
Laundry facilities
Lifeguards on site
Snack bar/deli
Travel crib
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Meeting room
Outdoors
Beach loungers
Beach towels
Beach umbrellas
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.
Access methods
Staffed front desk
Pets
This property welcomes pets for free
Dogs only
1 total (40 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Service animals exempt from fees
Children and extra beds
Free rollaway/extra beds are available
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
Deposit: USD 300 per accommodation, per stay
Resort fee: USD 37.12 per accommodation, per night
The resort fee includes:
Additional inclusions
Beach access
Beach loungers
Beach towels
Fitness/yoga classes
Health club access
In-room coffee
In-room safe
Phone calls
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
Covered valet parking fee: USD 20 per night
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).
Property Registration Number 008-007-005811/2025
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Additional information about polices, regulations, and more:
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property is also known as
Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen
Frequently asked questions
Is free cancellation available at Hyatt Centric Playa del Carmen - Downtown House & Beach House?
Hyatt Centric Playa del Carmen - Downtown House & Beach House provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.
How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House?
As of Dec 8, 2025, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on Dec 14, 2025 start from $128.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What is there to do near Hyatt Centric Playa del Carmen - Downtown House & Beach House?
This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Central Square less than a mile away.
Is parking available on site at Hyatt Centric Playa del Carmen - Downtown House & Beach House?
Yes, secured valet parking is offered for USD 20 per night.
Does Hyatt Centric Playa del Carmen - Downtown House & Beach House feature a casino?
No, Hyatt Centric Playa del Carmen - Downtown House & Beach House doesn't have a casino.
Is there an indoor pool at Hyatt Centric Playa del Carmen - Downtown House & Beach House?
No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.
Is Hyatt Centric Playa del Carmen - Downtown House & Beach House good for couples?
This beachfront hotel offers many amenities for couples, including Champagne service as well as 2 outdoor pools and 2 poolside bars.
Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a hot tub?
Yes, some guestrooms at this hotel feature private spa tubs.
Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a restaurant that serves breakfast?
Yes, Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.
Does Hyatt Centric Playa del Carmen - Downtown House & Beach House allow pets to stay for free?
Yes, dogs stay free at Hyatt Centric Playa del Carmen - Downtown House & Beach House and the property also provides food and water bowls.
Are there connecting rooms at Hyatt Centric Playa del Carmen - Downtown House & Beach House?
Yes, this hotel has connecting guestrooms you can book for your group event or vacation.
How close is the airport from Hyatt Centric Playa del Carmen - Downtown House & Beach House?
The closest major airport to Hyatt Centric Playa del Carmen - Downtown House & Beach House is Cozumel Intl. Airport (CZM), which is 21.3 mi away (254 minutes by car).
Are there rooms with balconies at Hyatt Centric Playa del Carmen - Downtown House & Beach House?
Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean or city views.
Does Hyatt Centric Playa del Carmen - Downtown House & Beach House offer wedding services?
Take advantage of the wedding venue at Hyatt Centric Playa del Carmen - Downtown House & Beach House if you plan to say "I do" during your trip.
Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
There are 2 Hyatt’s close by. One more on the beech and the other is not. Photos make it hard to tell difference. The one we were on was above the shopping mall on main pedestrian thrufare and without dining etc. Has a nice large pool deck.
Playa del Carmen has become a night time party hub and shopping place. If that is what you want you will enjoy and if not don’t bother visiting.
Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience
THIS WAS A GREAT EXPERIENCE, THE STAFF WAS VERY POLITE AND THE AREA HAS EVERYTHING YOU WILL NEED TO ENJOY YOUR STAY. JUST BE READY TO BE ENTERTAINED FROM THE MOMENT YOU CHECK IN!!!
The hotel is nice, really liked the location. Clean rooms, no water pressure issues or anything. What really put this over the top for us was the staff. They were absolutely fantastic. Had a rough day at the airport getting there and they upgraded our room to help make our stay a little better. Pablo at the front helped us with bags and recommendations, and had such an infectiously cheerful demeanor. He was wonderful. Staff at the bar were right on queue along with the desk and Pablo. Fantastic restaurant recommendations and great conversations with all of them. Upon leaving the other concierge let us know our transportation was at the corner and wheeled out our bags a couple of blocks to the airport transfer. I’ve never encountered such a wonderful staff. Would stay here anytime and not think twice. Also El Fagon and Doctorcito were a couple of those restaurants that were recommended and they were incredible and inexpensive.
Staff were very hospitable and helpful. They go above and beyond to make to feel welcome and taking care of all my needs. Specifically Soraya at the front desk. My shuttle did not show up, she helped try to call the company, called the sister hotel in case the shuttle showed up there, and helped me get a taxi to the airport. Highly recommend!
In general the employees provided amazing service once we were there. My complaint is to the management. I reserved my room 2 months prior to my arrival. I had reserved on the Beach House with ocean view, they notified me the day before the Beach House was under construction and they had to change rooms. They didn’t charge me for valet and the rest of the fees to make up but I didn’t get what I wanted, and yes there is a lot of noise around the Downtown House.