Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

Exterior
2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes
Premium bedding, minibar, in-room safe, blackout drapes
Suite Calle Corazon (Downtown House) | Balcony
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Parking available

Explore the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪2 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

1 King Bed Accessible Pool View (Beach House)

  • City view
  • Sleeps 3
  • 1 King Bed

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

1 Queen Bed (Downtown House)

  • 380 sq ft
  • Sleeps 3
  • 1 Queen Bed

Suite Calle Corazon (Downtown House)

  • 847 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(11 reviews)
  • 540 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

2 Queen Beds with Balcony (Downtown House)

9.4 out of 10
Exceptional
(3 reviews)
  • 547 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite Quinta Avenida (Downtown House)

  • 1100 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

1 King Bed (Downtown House)

8.2 out of 10
Very good
(10 reviews)
  • 515 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

2 Queen Beds (Downtown House)

8.0 out of 10
Very good
(2 reviews)
  • 515 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite Urban (Downtown House)

  • 880 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

1 King Bed Accessible (Downtown House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

1 King Bed Accessible with Balcony (Downtown House)

  • City view
  • Sleeps 3
  • 1 King Bed

Suite Coastal Ocean (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

1 King Bed Partial Oceanfront (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hyatt Centric Playa del Carmen - Downtown House & Beach House is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 119-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Central Square - 6 min walk - 0.4 miles
  • Playa del Carmen Maritime Terminal - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel on the beach, with 2 outdoor pools
Guests staying at Hyatt Centric Playa del Carmen - Downtown House & Beach House enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is USD 20 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 110 per vehicle one-way. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include free WiFi in public areas, a meeting room, and free use of bicycles.
Guests can expect free WiFi and 55-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, free local calls, and ceiling fans.
2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping mall

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (45 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 300 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Is free cancellation available at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Hyatt Centric Playa del Carmen - Downtown House & Beach House provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

What is there to do near Hyatt Centric Playa del Carmen - Downtown House & Beach House?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, secured valet parking is offered for USD 20 per night.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House feature a casino?

No, Hyatt Centric Playa del Carmen - Downtown House & Beach House doesn't have a casino.

Is there an indoor pool at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

This beachfront hotel offers many amenities for couples, including Champagne service as well as 2 outdoor pools and 2 poolside bars.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a hot tub?

Yes, this hotel offers private spa tubs in some guestrooms.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a restaurant that serves breakfast?

Yes, Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House allow pets to stay for free?

Yes, dogs stay free at Hyatt Centric Playa del Carmen - Downtown House & Beach House and the property also provides food and water bowls.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hyatt Centric Playa del Carmen - Downtown House & Beach House?

The closest major airport to Hyatt Centric Playa del Carmen - Downtown House & Beach House is Cozumel Intl. Airport (CZM), which is 21.3 mi away (254 minutes by car).

Are there rooms with balconies that I can book at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean or city views.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House offer wedding services?

Take advantage of the wedding venue at Hyatt Centric Playa del Carmen - Downtown House & Beach House if you plan to say "I do" during your trip.

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 93 reviews
Rating 8 - Good. 19 out of 93 reviews
Rating 6 - Okay. 7 out of 93 reviews
Rating 4 - Poor. 5 out of 93 reviews
Rating 2 - Terrible. 3 out of 93 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt recently rebranded this property in December of 2024, so those returning to PDC might remember this as the Thompson. If you reserve the downtown location, it is literally in the middle of everything. The beach house is about 2 blocks away. Regardless of which property you reserve, you have access to both. The beach house is right on the beach. Both locations have pools and restaurants. The downtown location is adults only. The pool at the downtown location is stunning. It's an infinity pool that runs the length of the hotel, has a swim-up bar, and plenty of loungers/seating and cabana type rooms. The pool at the beach house is smaller, but also has loungers and cabanas. The staff at both locations are simply amazing and attentive. If you look closely, the downtown location does need a little maintenance and upkeep, but that is likely on its way with the rebranding. Regardless, I had not known about this property before and I will definitely be back. It's the best of both worlds being able to get a downtown vibe and beach house all at the same time.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you want to be central to everything you need. Having the bikes to use was an awesome addition. I really enjoyed my stay here and would recommend. I wouldn't stay here if you want a quiet place as you can hear the music and nightlife from the rooms, however they even provided ear plugs for those who need a quiet sleep.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose

Stayed 6 nights in Mar 2025

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decoration, excelente housekeeping service. The lobby has a very bad odor ,
Stayed 5 nights in Mar 2025

10/10 Excellent

Robert Bruce

Stayed 8 nights in Mar 2025

8/10 Good

kazunori

Stayed 3 nights in Mar 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and room size
Stayed 1 night in Mar 2025

10/10 Excellent

Vladimir

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice hotel! For the breakfast, we went to hyatt on the beach, which is much nicer expirience! All the hotel staff were really nice.
Stayed 4 nights in Mar 2025

4/10 Poor

Oggie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy from the restaurant right under the hotel. Very loud music until 3:00am. I could not sleep.
Stayed 6 nights in Mar 2025

10/10 Excellent

Michael

Stayed 7 nights in Mar 2025

2/10 Terrible

Darren

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 3 nights in Mar 2025

8/10 Good

EDUARDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buena ubicacion, pero mucho ruido de noche
Stayed 7 nights in Mar 2025

10/10 Excellent

Alfonso J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the bar was millions great
Stayed 2 nights in Mar 2025

10/10 Excellent

Rodolfo Reta

Stayed 3 nights in Mar 2025

10/10 Excellent

Armando

Stayed 1 night in Mar 2025

10/10 Excellent

GILBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient close alll shopping
Stayed 3 nights in Mar 2025

6/10 Okay

JULIA

Traveled with family
Liked: Cleanliness, staff & service
Very noisy nightlife spot. Lobby was small and had limited snack and beverage items. The pool on rooftop is a club at night with huge speakers and open to the public.
Stayed 1 night in Mar 2025

8/10 Good

mark

Stayed 1 night in Mar 2025

10/10 Excellent

Valeriya

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located in the middle of the main street, surrounded by restaurants and bars, making it easy to walk to various attractions. The rooms are spacious, nice, and clean. However, the beach is quite a distance from the hotel. It's not a straight walk; you need to go a few blocks to the right from the hotel and then a couple of blocks down. Essentially, the beach bungalows are separate from this hotel. If you’re specifically looking for a beach vacation, this hotel might not be the best choice for you, as the beach in this area isn't very appealing. On a positive note, the rooftop pool is quite impressive.
Stayed 7 nights in Mar 2025

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My third trip to the property. Loved my stay. Miss some of the amenities that went with Thompson brand, particularly the scents and toiletries
Stayed 4 nights in Mar 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Areli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and location close to everything
Stayed 3 nights in Mar 2025

10/10 Excellent

Aboya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again!
Stayed 4 nights in Feb 2025