I have stayed at The Thompson 8-10 times over the past 5 years. Check in/out always easy, the food a really good, and the pool service is fantastic. Rooms are very nice with comfortable beds. The hotel location is perfect. Just a short walk to the beach.
Nice hotel a lot of artsy things around the property. Good music at pool but definitely not a heated pool, would’ve been nicer if pool had been bigger and maybe if there was a hot tub. I didn’t like that in the rooms there wasn’t much privacy when it came to using the washroom. Even with all doors closed you could still see someone using the bathroom and/or showering
We didn’t get keys until a day and a half after we checked in. The staff themselves seemed to be unsure about the check in process
This property is perfection! The location is amazing, right in the middle of everything. Everything is clean, modern and welcoming from the moment you enter. The staff is very polite and welcoming as well. Beds are very comfortable, with good quality linens. I would recommend bringing ear plugs if you are a light sleeper though, as there are several loud clubs nearby. The only two things we were disappointed in were the CATCH restaurant, and the beach property. The food at CATCH was terrible, and when it was brought to the waiters attention that the crab pasta smelled so rancid it was inedible, he was quite rude about it and did nothing to even attempt to make it right. The waiter at the beach property was also incredibly rude to us while we were there. All in all though, I very highly recommend the property. We had an amazing time, and will definitely be back.
Nice hotel with the best location in Playa del Carmen
This is for Thompson Beach House. Great hotel, beautiful rooms, amazing friendly staff, nice location. We loved our time there. Thank you to all hotel personel for making our stay great!
Just a sort walkbto the beach. Very helpful staff.
Ideally located in the heart of the village. Excellent value in amenities, services, choices and rates. Luxurious. Quiet. Great vibe. Can't recommend it enough!
I’ll be coming to this hotel for the last 3 years
This has been one of the best hotel stays in my life. The staff really, really goes above and beyond here. Special thanks to Roberto Carlos, Rafael (bell man), and everyone at the lobby and front doors. You all make leaving the Thompson so difficult! The beach, rooftop pool and room were incredible and so was our stay. Gracias!
Best location , service is great, super clean and the staff are amazing !!
Great hotel with exceptional staff. Food at Catch (on the rooftop) is unbelievable. Definitely plan to visit again soon.
The staff was always so courteous and went out of there way every single time we ever needed anything. The beach house staff and property was also amazing as we went there daily to swim in the ocean and have some drinks. The room was so nice and comfortable and they do turn down service as well which was really nice with a little treat they leave for you each evening. Amazing hotel experience- highly recommend and we will be back!
Hotel is great close to everything everybody very helpful ill be back every year
Love it! As always it was perfecto! We love himpson playa
The front desk staff was very helpful and very friendly. They helped us book excursions and also helped us on anything we needed ..... the roof top bar Was on point great pools for relaxing and getting sun ..... our bartender can't remember his name was very friendly and created some great cocktails..... would definitely come back.
Had a blast we will return every year Everything was so close very clean area Restaurants are the best
We've stayed here several times and we could not be happier with the hotel. I would not stay anywhere else in PDC. The location is top notch and the customer service is amazing. They are incredibly accommodating and professional. The rooms are always immaculate.
What an amazing experience - the hotel staff, the amenities, the exceptional service, the on-site restaurants, the location! We were provided with excellent tourist information, car rentals, ticket reservations, and daily smiles! One of the best hotel stays we have ever had, thanks Anahi and Jorge for making our anniversary memorable! We will definitely be back!
It was a wonderful experience! The restaurant is a must while in Playa.
Located in Downtown, Thompson Playa Del Carmen - Adults Only is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 92-room, 4.5-star hotel has 3 restaurants along with conveniences like an outdoor pool and a 24-hour fitness center. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Nuestra Senora del Carmen Catholic Church and Mamitas Beach Club.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 7 AM to noon.
All 92 soundproofed rooms provide minibars, free newspapers, and free long-distance calls. Guests can expect free WiFi and 55-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free local calls, free bottled water, and ceiling fans.
Thompson Playa Del Carmen - Adults Only features a nightclub, an outdoor pool, and a 24-hour fitness center. Valet parking is USD 15 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 220 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only hotel include a rooftop terrace, free WiFi in public areas, and conference space.
I have stayed at The Thompson 8-10 times over the past 5 years. Check in/out always easy, the food a really good, and the pool service is fantastic. Rooms are very nice with comfortable beds. The hotel location is perfect. Just a short walk to the beach.
Nice hotel a lot of artsy things around the property. Good music at pool but definitely not a heated pool, would’ve been nicer if pool had been bigger and maybe if there was a hot tub. I didn’t like that in the rooms there wasn’t much privacy when it came to using the washroom. Even with all doors closed you could still see someone using the bathroom and/or showering
Dear Guest, we are grateful for taking the time to share your comments about your recent stay at Thompson Playa del Carmen. We took into consideration your points and we will take action to better serve our guests in the future. Kind regards,
We didn’t get keys until a day and a half after we checked in. The staff themselves seemed to be unsure about the check in process
Dear Guest, we are truly sorry for the incident about the software failure which caused so many troubles to our guests as we could not activate keys during a long period of time. We tried to offer assistance as quick as we could to all our guests to give them access to their rooms during this failure. We appreciate your patience and understanding during this incident. Regards,
This property is perfection! The location is amazing, right in the middle of everything. Everything is clean, modern and welcoming from the moment you enter. The staff is very polite and welcoming as well. Beds are very comfortable, with good quality linens. I would recommend bringing ear plugs if you are a light sleeper though, as there are several loud clubs nearby. The only two things we were disappointed in were the CATCH restaurant, and the beach property. The food at CATCH was terrible, and when it was brought to the waiters attention that the crab pasta smelled so rancid it was inedible, he was quite rude about it and did nothing to even attempt to make it right. The waiter at the beach property was also incredibly rude to us while we were there. All in all though, I very highly recommend the property. We had an amazing time, and will definitely be back.
Nice hotel with the best location in Playa del Carmen
Dear Guest, I appreciate the time dedicated to write your opinion regarding your vacations at Thompson Playa del Carmen. I am glad that you liked our beautiful facilities. We really appreciate your comments and we hope you can give us the opportunity to serve you again very soon.
This is for Thompson Beach House. Great hotel, beautiful rooms, amazing friendly staff, nice location. We loved our time there. Thank you to all hotel personel for making our stay great!
Dear Serge, I appreciate the time dedicated to write your opinion regarding your vacations at Thompson Playa del Carmen. I am glad that you liked our beautiful view, service, and facilities. We really appreciate your comments and we hope you can give us the opportunity to serve you again very soon.
Just a sort walkbto the beach. Very helpful staff.
Ideally located in the heart of the village. Excellent value in amenities, services, choices and rates. Luxurious. Quiet. Great vibe. Can't recommend it enough!
I’ll be coming to this hotel for the last 3 years
This has been one of the best hotel stays in my life. The staff really, really goes above and beyond here. Special thanks to Roberto Carlos, Rafael (bell man), and everyone at the lobby and front doors. You all make leaving the Thompson so difficult! The beach, rooftop pool and room were incredible and so was our stay. Gracias!
Dear Guest, we truly appreciate your kind review about your January stay at Thompson Playa del Carmen. I will share your comments with the entire team and we trust to be your hosts in Riviera Maya in the near future. Kind regards,