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Hyatt Centric Playa del Carmen - Downtown House & Beach House

Property class: 4.5

Choose dates to view prices

Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

A pool area with lounge chairs, umbrellas, and palm trees.
A hotel room with a large bed, a TV, a sofa, a small table, and a view of the ocean.
A lobby with a checkered floor, a wooden bench with cushions, and a small table with a vase and a plant.
A restaurant with a view of the ocean, featuring wicker hanging lights, green plants, and wooden furniture.
A beachfront hotel with multiple floors, palm trees, and outdoor seating areas.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬

Room options

View all photos for 2 Queen Beds (Downtown House)

A hotel room with two beds, a ceiling fan, a large window, and a balcony.

2 Queen Beds (Downtown House)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 515 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

A hotel room with a large bed, a bedside table, a chair, a small table, and artwork on the walls.

Suite Urban (Downtown House)

  • City view
  • 880 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

A hotel room with a large bed, a sofa, a small table, and a balcony with a view.

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 540 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

A hotel room with two beds, a large mirror, a painting, a balcony with a view, and a wooden dresser.

2 Queen Beds with Balcony (Downtown House)

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 547 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

A modern hotel room with a large bed, a sofa, a dining area, and a balcony with a view.

Suite Quinta Avenida (Downtown House)

  • City view
  • 1100 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

A modern hotel room with a large bed, bedside tables, a desk, and a view of the city.

1 King Bed (Downtown House)

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

A hotel room with a large bed, bedside tables, a chair, and artwork on the walls.

1 Queen Bed (Downtown House)

  • 380 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

A modern hotel room with a large bed, a TV, a balcony with outdoor furniture, and a dining area.

Suite Calle Corazon (Downtown House)

  • City view
  • 847 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

A hotel room with a bed, a sofa, a chair, a coffee table, and a small table with a vase.

Suite Coastal Ocean (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

A modern hotel room with a large bed, a sofa, a dining table, and a balcony with a view.

1 King Bed Partial Oceanfront (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

A hotel room with a large bed, a bedside table, a chair, a small table, and artwork on the walls.

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

A hotel room with two beds, a ceiling fan, a large window, and a view of the outside.

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Ocean View (Beach House)

A modern bathroom with a double sink vanity, a freestanding bathtub, and a large mirror with integrated lighting.

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

A hotel room with a large bed, a TV, a sofa, a small table, and a view of the ocean.

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Ocean View (Beach House)

A balcony with a glass railing overlooking the sea, featuring two chairs and a small table.

1 King Bed Partial Ocean View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Gonzalo Guerrero, Hyatt Centric Playa del Carmen - Downtown House & Beach House is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 119-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Central Square - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Ilios restaurant - ‬2 min walk
  • ‪Calle 12 - ‬1 min walk
  • ‪Mandala - ‬2 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Guests staying at Hyatt Centric Playa del Carmen - Downtown House & Beach House enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is USD 20 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 110 per vehicle one-way. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include free WiFi in public areas, a meeting room, and free use of bicycles.
Guests can expect free WiFi and 55-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, free local calls, and ceiling fans.
2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

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The Fives Downtown Hotel - Curio Collection by Hilton
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  • Pool
  • Spa
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, 853 reviews
$103 nightly
The price is $127
Nov 9 - Nov 10
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Covered, secured valet parking on site (USD 20 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping mall

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (45 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 10 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Is free cancellation available at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Hyatt Centric Playa del Carmen - Downtown House & Beach House provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

As of Nov 3, 2026, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on Nov 16, 2026 start from $129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hyatt Centric Playa del Carmen - Downtown House & Beach House?

This hotel is situated in Gonzalo Guerrero, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Will I be able to park at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, secured valet parking is offered for USD 20 per night.

Are there luxury amenities available at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, guests can indulge in luxuries such as 2 outdoor pools, 2 restaurants, and champagne service at this hotel.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House feature a casino?

No, Hyatt Centric Playa del Carmen - Downtown House & Beach House doesn't have a casino.

Is there an indoor pool at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Hyatt Centric Playa del Carmen - Downtown House & Beach House a good place to stay for couples?

This beachfront hotel offers many amenities for couples, including champagne service as well as 2 restaurants and 2 outdoor pools.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a restaurant that serves breakfast?

Yes, Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House allow pets to stay for free?

Yes, dogs stay free at Hyatt Centric Playa del Carmen - Downtown House & Beach House and the property also provides food and water bowls.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Hyatt Centric Playa del Carmen - Downtown House & Beach House?

The closest major airport to Hyatt Centric Playa del Carmen - Downtown House & Beach House is Cozumel Intl. Airport (CZM), which is 21.3 mi away (254 minutes by car).

Can I book a room with a balcony at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean and city views.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House offer wedding services?

Take advantage of the wedding venue at Hyatt Centric Playa del Carmen - Downtown House & Beach House if you plan to say "I do" during your trip.

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 228 out of 350 reviews
Rating 8 - Good. 65 out of 350 reviews
Rating 6 - Okay. 31 out of 350 reviews
Rating 4 - Poor. 16 out of 350 reviews
Rating 2 - Terrible. 10 out of 350 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent location & amazing rooms.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel close to everything, helpful staff. Definitely recommend and would come again
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, centrally located, and the pool was gorgeous!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean rooms nice staff nice pool
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great food, great location!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and hotel - will stay again
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Excellent location - staff were amazing super friendly and helpful!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located at the heart of 5th Avenue. Also, property is on excellent condition, well kept. Staff and housekeeping were very helpful. The hotel provides an elevated view of the beach in comparison to other buildings in the location.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly staff Great location Overall excellent experience
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely LOVED this hotel! We were only there for the night before we flew home, but I wish we were there for longer!! When we are back in playa del Carmen next, we will absolutely be staying here. Location was fantastic, the property itself is modern, clean and nice and the our room was perfect. Comfortable bed, great shower and water pressure - overall 10/10!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing! Plenty of restaurants within a 5 minute walk and really lively. The staff were so helpful and I appreciated the attention to detail by the housekeeping staff. Front desk employees were also great and helped with directions and booking a taxi to the airport for an early morning flight. Rooms were spacious and the pool was stunning! Loved my stay here.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great place!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel! The pool area is excellent (better than the beach house in my opinion) and open nice and late
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff was very friendly and helpful.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The best staff and stay
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The roof top patio is the best feature of this hotel
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will make this my first choice for every return trip. Location was perfect.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff & accommodation was exemplary
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were very polite and friendly. The restaurant was perfect. However there was lots of noise inside room especially during night because of hvac systems of surrounding buildings.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super kind accommodating and helpful
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars just the only thing is I had to pay taxes eve
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Spacious, clean rooms, beautiful grounds, perfect size.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location, the wonderful staff, and all amenities are a plus; however, it can be very noisy at night due to the area is located, so if you are looking for party time this is the place to stay!!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s only one working elevator and it is confusing at times, because there is a maintenance one in the middle. Otherwise, excellent stay.
Stayed 3 nights in Jun 2026