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Recent guest reviews

We like the food selection and restaurant availability for reservations. Did not like the beach area in adult only area ..omg the beach looked like uncluttered jungle, ripped umbrella,dirty chairs. Whay we hated the most was the public beach area ..a lot of local people came with lot of children and walk /stay on the beach close to us. we felt very unsafe.

Most staff was friendly, however a handful were flat rude and practically refused services. Specifically the staff at the water sports kiosk. Also a bar staff member who declared wine would not be available except at dinner (??). The wine and sparkling wine quality was deplorable, bad enough that they were undrinkable (tasted like it would sell for around $5 at Walmart). There was a constant attempt by staff to upsale additional services, this after we paid $700 per night already!

The resort was beautiful and waiter and waitress were wonderful. This is advertised as Adults only which it is not. Their family resort is attached and we had to spend all but one night at the Family buffet. The adult buffet was closed for dinners. Very hard to get dinner reservations before 8:30 PM or 9 PM. Out of our 9 night stay we had 3 dinners and that was by pushing for them. There was not much entertainment offered and it was never posted. We accidentally found the entertainment on our own.

Not too many food options. It gets boring in couple of days....same menu repeated over and over...food is boring here otherwise it is one of the best resorts I have stayed at.

We loved the friendliness/helpfulness if ALL staff, from the daily maids, to servers in the many restaurants, to the wonderful guest services staff, the reception staff, the sales people, butlers. We felt like we made many new 'friends'.

Property is amazing. Would not change anything! Hands down one of the best resorts I have stayed

The secludedness was amazing. We didn’t like that there was a family side connected to it. It was misleading during the booking process but luckily the hotel accommodated us.

Overall had a great time here. Their food was good, lots of varieties. The staff was excellent, always helpful. Ate all my breakfast at the Hador as the hostees Cecilia and the waiter Edgar made the visits enjoyable. Bartenders were always helpful when looking for a new drink. The only downfall was their nightly entertainment shows. Some were great but others were either short or had bad performances.

Our butler Christian was incredible! He went above and beyond to make sure our stay was extra special! The Royal Service was definitely worth it! Miguel was the Bartender in the poolside bar; he was so friendly, outstanding and made sure to help everyone! The only negative would be the Passion restaurant; for the cost the food was definitely not worth it. I think if you have paid extra for Royal Service every restaurant should be included. The beach had a bit of seaweed that they worked on cleaning everyday, I was still able to go swimming. All in all it was a great experience!

We had a wonderful vacation at Paradisus! From the moment we checked in we had staff there to help us. They actually meet you when you check in to create your dinner reservations for your stay. A few important things to note: Cleanliness: I am a VERY clean person and it couldn’t be cleaner. The whole resort was constantly being cleaned top to bottom. We were incredibly impressed. They actually cleaned our room 2-3 times a day. Food: We would say the food was “okay”. We actually preferred to eat at the buffets because we had more of a variety. On the last two days of our stay, we found out we actually preferred eating at the kids side (La Esmeralda) because we liked the food better. I will say, it could certainly just have been due to what we prefer to eat, as some of the food was a bit too exotic for us (grasshopper guacamole, ceaser salad with anchovies, etc.) After talking with many guests we all agreed NOT to eat at “The Grill” and DEFINITELY eat at the hibachi restaurant “Bana”. We loved the hibachi! Service is FANTASTIC everywhere. Drinks: They happily made any drink you ordered and all of which were delicious! They were DEFINITELY weaker in the morning/early afternoon hours (11am-2pm) and they didn’t start serving alcohol at any bar until 11am. Bring a bigger cup from home, they’ll fill it! Swim up room: JUST DO IT. We never splurge on that type of stuff and decided to do it. It was a NO BRAINER! Once you see how the layout is you will wish you had done the swim up.

Loved having many restaurants with great service at the property . The bathroom showers need some updating

It was very unfortunate that the beach was not in better shape. We had to spend our whole vacation at the pool.

It's a great place it's a great resor,everything was excellent

Nice medium size resort, not too much walking that has to be done, nicely layed out resort with close proximity to almost everything. Sea weed in beach was bad, couldnt use ocean, only pools for swimming which werent bad.

This place was truly a paradise. The staff was delightful and the grounds were stunning.

Great people, great food, great environment. It’s a good place to relax and have some fun.

5ta Avenida, Esquina Calle 112 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Punta Esmeralda Beach
  • Free buffet breakfast
  • Free in-room WiFi
  • Free parking

Located in Luis Donaldo Colosio, Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Punta Esmeralda Beach. This 394-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 14 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 11 AM. This property is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 394 rooms provide free minibar items, furnished balconies, and iPod docks. 40-inch Smart TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

Guests of Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive have access to a full-service spa, 4 outdoor pools, and a health club. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a spa tub, a sauna, and a conference center.

Room options

Two Bedroom Master Suite

2 Double Beds and 1 Double Sofa Bed | 1 King Bed and 1 Double Sofa Bed | Sleeps 6

One Bedroom Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 3

Room Roulette (Paradisus Complex Perla or Esmeralda)

1 King Bed | 2 Double Beds | Sleeps 3

Paradisus Junior Suite

1 King Bed | Sleeps 3

Guest reviews for Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive

Everyone (58) Couples (24) Family (6) Friends (2)
4
Partner Couples

We like the food selection and restaurant availability for reservations. Did not like the beach area in adult only area ..omg the beach looked like uncluttered jungle, ripped umbrella,dirty chairs. Whay we hated the most was the public beach area ..a lot of local people came with lot of children and walk /stay on the beach close to us. we felt very unsafe.

By , from Michigan on Mar 16, 2020

Review comment responded on Mar 17, 2020

Dear Maria , We really appreciate your detail feedback, We regret that you had this perception during your stay, the beach is a federal area which is free of transit and use for all visitors to the destination and local people, however the lounge chairs and umbrellas are for the exclusive use of our guests We will follow up on your comment about the chairs and umbrellas conditions in order to improve the experience of our customers. Rest assured that our beach is safe because we have security personnel who control the entrance and exit of our guests from the beach to the hotel. Looking forward to welcome you again in the future. We remain at your disposal.

3
Family

Most staff was friendly, however a handful were flat rude and practically refused services. Specifically the staff at the water sports kiosk. Also a bar staff member who declared wine would not be available except at dinner (??). The wine and sparkling wine quality was deplorable, bad enough that they were undrinkable (tasted like it would sell for around $5 at Walmart). There was a constant attempt by staff to upsale additional services, this after we paid $700 per night already!

By on Jan 5, 2020

Review comment responded on Jan 7, 2020

Dear Susan, We appreciate your feedback, we are very sorry to not cover your expectations we will pass your comments to the management so we can keep improvement. Kindest regards,

3
Partner Couples Friends

The resort was beautiful and waiter and waitress were wonderful. This is advertised as Adults only which it is not. Their family resort is attached and we had to spend all but one night at the Family buffet. The adult buffet was closed for dinners. Very hard to get dinner reservations before 8:30 PM or 9 PM. Out of our 9 night stay we had 3 dinners and that was by pushing for them. There was not much entertainment offered and it was never posted. We accidentally found the entertainment on our own.

By , from Hammonton, nJ on Dec 10, 2019

Review comment responded on Dec 11, 2019

Dear DeniceR , We appreciate your feedback, we are very sorry to not cover your expectations we will pass your comments to the management so we can keep improvement. Kindest regards,

4
Friends

Not too many food options. It gets boring in couple of days....same menu repeated over and over...food is boring here otherwise it is one of the best resorts I have stayed at.

By on Nov 23, 2019

Review comment responded on Nov 24, 2019

Thank you for contacting us and thank for choosing Paradisus to be your host during your last holidays, we were so pleased to take care of you. We will working on the details that you mention to make sure on your next vacation everything be perfect.

5
Partner Couples

We loved the friendliness/helpfulness if ALL staff, from the daily maids, to servers in the many restaurants, to the wonderful guest services staff, the reception staff, the sales people, butlers. We felt like we made many new 'friends'.

By on Oct 24, 2019

Review comment responded on Oct 25, 2019

Dear Guest, We appreciate your feedback, we will extend your comments to our staff that provides excellent service. Looking forward to welcome you again in a near future.

5
Family

Property is amazing. Would not change anything! Hands down one of the best resorts I have stayed

By on Oct 20, 2019

Review comment responded on Oct 21, 2019

Dear Gues, we appreciate your feedback. Looking forward to welcome you again in a near future. Kind regards.

4
Partner Couples

The secludedness was amazing. We didn’t like that there was a family side connected to it. It was misleading during the booking process but luckily the hotel accommodated us.

By on Oct 9, 2019

Review comment responded on Oct 10, 2019

Dear Guest, we appreciate your feedback, looking forward to welcome you again in the future. Kind regards.

4
Family with small children Partner Couples

Overall had a great time here. Their food was good, lots of varieties. The staff was excellent, always helpful. Ate all my breakfast at the Hador as the hostees Cecilia and the waiter Edgar made the visits enjoyable. Bartenders were always helpful when looking for a new drink. The only downfall was their nightly entertainment shows. Some were great but others were either short or had bad performances.

By on Aug 29, 2019

Review comment responded on Aug 29, 2019

Dear guest, We appreciate your feedback. Thank you for recognize the service from our staff members. We hope you had a wonderful time with us, looking forward to welcome you again. Regards

4
Partner Couples

Our butler Christian was incredible! He went above and beyond to make sure our stay was extra special! The Royal Service was definitely worth it! Miguel was the Bartender in the poolside bar; he was so friendly, outstanding and made sure to help everyone! The only negative would be the Passion restaurant; for the cost the food was definitely not worth it. I think if you have paid extra for Royal Service every restaurant should be included. The beach had a bit of seaweed that they worked on cleaning everyday, I was still able to go swimming. All in all it was a great experience!

By on Aug 22, 2019

Review comment responded on Aug 23, 2019

Dear guest, We appreciate your detail feedback. Thank you for recognize the service and work from our staff members, we shall pass your comments about Passion restaurant to our management in order to improve. Looking forward to welcome you again in the future. Kindest regards

5
Everyone

By on Aug 22, 2019

Review comment responded on Aug 22, 2019

Dear guest, We hope you had a wonderful time with us. Looking forward to welcome you again any time soon. Kindest regards,

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive

5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO 77710
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