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Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools
VIP Access

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Photo gallery for Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

View from room
Property video
15 bars/lounges, swim-up bar, poolside bar, beach bar
Restaurant
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly

Explore the area

View in a map
5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO, 77710
  • Place, Playa 88
    ā€Ŗ5 min walkā€¬
  • Place, Punta Esmeralda Beach
    ā€Ŗ11 min walkā€¬
  • Place, Mamitas Beach
    ā€Ŗ7 min driveā€¬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ66 min driveā€¬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite Junior with Garden View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Junior with Garden View

  • 678 sq ft
  • Sleeps 3

View all photos for Suite Classic with Garden View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Classic with Garden View

  • 839 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Master with Garden View

  • 1140 sq ft
  • Sleeps 3

View all photos for The Reserve Junior Suite Swim Up

Terrace/patio

The Reserve Junior Suite Swim Up

8.4 out of 10
Very good
(5 reviews)
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Junior SuiteĀ NatureĀ View

The Reserve Junior SuiteĀ NatureĀ View | Egyptian cotton sheets, premium bedding, down comforters, minibar

The Reserve Junior SuiteĀ NatureĀ View

10.0 out of 10
Exceptional
(2 reviews)
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite,Ā NatureĀ View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite,Ā NatureĀ View

9.8 out of 10
Exceptional
(37 reviews)
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite,Ā NatureĀ View

Master Suite,Ā NatureĀ View | Egyptian cotton sheets, premium bedding, down comforters, minibar

Master Suite,Ā NatureĀ View

  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite,Ā NatureĀ View

Suite,Ā NatureĀ View | Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite,Ā NatureĀ View

10.0 out of 10
Exceptional
(1 review)
  • 839 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for The Reserve, Suite,Ā NatureĀ View

The Reserve, Suite,Ā NatureĀ View | Egyptian cotton sheets, premium bedding, down comforters, minibar

The Reserve, Suite,Ā NatureĀ View

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Reserve Suite Swim Up

Egyptian cotton sheets, premium bedding, down comforters, minibar

The Reserve Suite Swim Up

  • 839 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Reserve Master SuiteĀ NatureĀ View

The Reserve Master SuiteĀ NatureĀ View | Egyptian cotton sheets, premium bedding, down comforters, minibar

The Reserve Master SuiteĀ NatureĀ View

10.0 out of 10
Exceptional
(1 review)
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Master Suite Swim Up

Egyptian cotton sheets, premium bedding, down comforters, minibar

The Reserve Master Suite Swim Up

10.0 out of 10
Exceptional
(1 review)
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Standard with View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Room Standard with View

  • 624 sq ft
  • Sleeps 3

View all photos for Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla | Egyptian cotton sheets, premium bedding, down comforters, minibar

Roulette Room Playa del Carmen or La Perla

8.6 out of 10
Excellent
(32 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedrooms Master Suite

Two Bedrooms Master Suite | Egyptian cotton sheets, premium bedding, down comforters, minibar

Two Bedrooms Master Suite

  • 1980 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Double Sofa Beds

View all photos for Suite Junior with Garden View

Living area | 50-inch flat-screen TV with cable channels, TV

Suite Junior with Garden View

  • 678 sq ft
  • Sleeps 3

View all photos for Suite Deluxe with Pool View

Living area | 50-inch flat-screen TV with cable channels, TV

Suite Deluxe with Pool View

  • 667 sq ft
  • Sleeps 3

View all photos for Suite Premium with Garden View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Premium with Garden View

  • 839 sq ft
  • Sleeps 3

View all photos for Suite Premium with Pool View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Premium with Pool View

  • 839 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Master with Garden View

  • 1140 sq ft
  • Sleeps 3

View all photos for Suite Master with Pool View

Living area | 50-inch flat-screen TV with cable channels, TV

Suite Master with Pool View

  • 1140 sq ft
  • Sleeps 3

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About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio within a mile (2 km) of Mamitas Beach, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida. This 393-room, 5-star property has 4 outdoor pools along with a full-service spa and 14 restaurants.

What's nearby

  • Playa 88 - 5 min walk - 0.3 miles
  • Punta Esmeralda Beach - 11 min walk - 0.6 miles
  • Mamitas Beach - 7 min drive - 1.1 miles
  • Quinta Avenida - 8 min drive - 1.4 miles
  • Playa del Carmen Main Beach - 8 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ā€ŖNaos - ā€¬1 min drive
  • ā€ŖSunset Grill - ā€¬4 min walk
  • ā€ŖHadar - ā€¬1 min drive
  • ā€Ŗilly cafe - ā€¬3 min walk
  • ā€ŖKanna - ā€¬1 min drive

About this property

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Guests of Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this adults-only property include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include furnished balconies, minibars, and safes.
4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM
  • 14 restaurants
  • 15 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 4 outdoor pools
  • Farming classes
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Shopping
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Elevator (39 inch wide door)

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1500 per pet, per night
  • Dogs only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls and an off-leash area are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: MXN 51 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PMā€”-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards. Cash is not accepted.Ā 
  • This property uses a grey water recycling system and eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Perla All Adult All Inclusive
Paradisus Playa del Carmen La Perla All Adult All Inclusive
Paradisus Playa Carmen Perla All Adult/All Inclusive
Paradisus Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adult/All
Paradisus Perla Adult/All
Paradisus Playa del Carmen La Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adults /All Inclusive
Paradisus Playa del Carmen La Perla All Adult/All Inclusive

Frequently asked questions

Are free cancellation options available at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

As of Nov 16, 2025, prices found for a 1-night stay for 2 adults at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive on Nov 17, 2025 start from $347.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

This property is situated in Luis Donaldo Colosio within a short 12-minute walk of Punta Esmeralda Beach and also 19 minutes on foot from Playa 88. You'll also find Playa del Carmen Main Beach and Mamitas Beach within a short drive.

Is parking available on site at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

YHI Spa is the property's spa and services include deep-tissue massages, sports massages, aromatherapy, and body wraps.

Does Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive feature a casino on the premises?

No, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive doesn't have a casino.

Is there an indoor pool at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

Is Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers many amenities for couples such as a beach bar and 4 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive has 14 restaurants, and serves free buffet breakfast each morning.

Will Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive for a fee of MXN 1500 per pet, per night. The property also provides an off-leash area and food and water bowls.

Are there connecting rooms at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

The closest major airport to Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 22.8 mi away (270 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 29.6 mi away.

Can I book a room with a balcony at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yes, every guestroom at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive .

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 606 out of 1006 reviews
Rating 8 - Good. 215 out of 1006 reviews
Rating 6 - Okay. 92 out of 1006 reviews
Rating 4 - Poor. 49 out of 1006 reviews
Rating 2 - Terrible. 44 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mike Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are genuinely friendly and always smiling. Eduardo the reserve concierge went above and beyond our expectations and he made our short stay extra special. My wife and I will definitely go back to the reserve at La Perla. The restaurants were delicious and booking was completed prior to our arrival which was helpful. The room was cozy and the swim out was magnificent. Book It!!
Stayed 2 nights in Aug 2025

10/10 Excellent

george, Jamaica

Stayed 3 nights in Jul 2025

8/10 Good

Cassandra D, West Chester

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

John

Stayed 11 nights in Jul 2025

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Paradisus La Perla was truly exceptional. Staff was pleasant, attentive, and welcoming. The restaurants were beautiful and the attention to guests was amazing. Alfredo in particular (at the reserve pool) was phenomenal and really made our experience top notch. We would love to return!
Stayed 6 nights in Jul 2025

10/10 Excellent

Amalio Junior

Stayed 5 nights in Jul 2025

10/10 Excellent

Alexander

Stayed 3 nights in Jul 2025

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy I chose to stay at Paradisus La Perla. The property is clean and beautiful. The staff is friendly and professional. When I was unable to make my check in time due to a flight delay, the property went above and beyond to ensure my stay was top notch. This resort is great for couples wanting to relax. If you stay on a weekend there are many fun things like a pool foam party and karaoke night. Amenities: DEFINITELY use their spa. I booked a couples massage which included hydrotherapy at check-in. It was hands down my favorite day. Also loved being able to choose between the main Fahrenheit pool and Quiet pool. Dining: We stayed for 4 nights. Our dining routine was going to the Nespresso cafe for small breakfast, the buffet for lunch, and a dinner reservation in the evening. If I could rank the restaurants we tried; SAL is #1 and must, then Tokimeku (loved their sushi) then LemonFish. LemonFish wasn't my favorite. On one night we did order room service which did take a while but we did not mind. Pro tip: Definitely bring cash for tips. The staff deserve it. Also there was much sargassum on the beach so we stuck to the pool most days, but we did manage to have one fun day of kayaking and beach volleyball. The water just wasn't very clear. Overall I'd highly recommend staying here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time. The staff were very attentive and friendly. There is plenty of food options, you just need to plan. I would definitely come back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Makedah

Stayed 3 nights in Jul 2025

10/10 Excellent

Tamarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so hospitable the food was amazing and they had so many fun things to do around the resort
Stayed 3 nights in Jul 2025

10/10 Excellent

Carol

Beautiful resort, exceptional service. I upgraded to reserve and am so glad I did. My concierge Alfonso was phenomenal!! He was attentive but also gave me space. He provide surprises to my room throughout my stay which made me feel special. The extra it cost for the upgrade was well worth it. Restaurants and service, excellent. Salā€™s steakhouse was such a treat, food was spectacular. The spa was beautiful and relaxing. I canā€™t say enough good things. I want to come back with my granddaughter when sheā€™s a bit older for the family side.
Carla. She was always greeting you when you walked around
Thanks. Alfonso!
Stayed 8 nights in Jun 2025

4/10 Poor

SEEREE

Stayed 3 nights in Jul 2025

8/10 Good

Mateo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this resort, beautiful rooms and great food. Staff is above any I have experienced. Only issue was that our outdoor hot tub didnā€™t work. They did come to work on it, but I was unable to use it for two days .
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Stayed 5 nights in Jun 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and friendly
Stayed 6 nights in Jun 2025

8/10 Good

Jason

Stayed 3 nights in Jun 2025

10/10 Excellent

STEPHANIE MICHELLE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was incredible. Our concierge FabiĆ”n made sure our stay was perfect. He was communicative, thoughtful, informative, and went above & beyond for us over & over again. The property was beautiful, food was yummy, drinks were strong, everyone was so polite and kind. As a queer couple, we are always nervous about how weā€™ll be treated while traveling, but happy to report we were treated like every other couple, which is refreshing! The only negative is that we went during seaweed season so the smell was really bad on the property & we couldnā€™t go in the ocean, but our swim up room and the multiple pools made it worth it!
leads from resort to beach
sunrise
our concierge surprised us with romantic decor
our swim up room
Stayed 5 nights in Jun 2025

8/10 Good

DELMY

Liked: Cleanliness, amenities, property conditions & facilities
I thought overall This property was beautiful. I felt the food could have been more accessible. Didnā€™t fully feel like there was food at your commandā€¦ music by the pull could also be better
Stayed 3 nights in Jun 2025

6/10 Okay

Jennifer

Liked: Cleanliness, amenities
Stayed 5 nights in Jun 2025

10/10 Excellent

Julio, Miami Beach

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was outstanding. The food was great. Our Room was clean and spacious.
Stayed 4 nights in Jun 2025

10/10 Excellent

Leslee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, nice comfy room, amazing staff and an over all good vibe.
Stayed 3 nights in Jun 2025

6/10 Okay

May

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was good entertainment at night very very poor absolutely nothing to do price for a coconut ridiculously high. Would not go again until they offer more entertainment at night better beach.. I was very disappointed.
Stayed 5 nights in Jun 2025

8/10 Good

Blake

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

4/10 Poor

Clarisse F, Bartlett

Traveled with family
Liked: Cleanliness
Not as it once was. The bell hop and restaurant staff, even by the pool are amazing, hardworking, and helped the customer experience. The Reserve concierge staff, are not a good fit for their roles. Luis is the one to welcomed us, thay really soured oir experience. He lacked enthusiasm and was rude. When you asked him for help, he was condescending and treated you like a bother. Cynthia, who was supposed to be our private concierge, lacked anticipation or the desire to even help you. She didn't give us a tour of the resort and had crappy attitude overall. We questioned what was the point of upgrading to The Reserve experience if the concierge staff have poor service, empathy, or desire to help give a warm and pleasant experience. Cynthia talked to us like we were being commmanded and she had zero hospitality. Her WhatsApp messages were very automated and she had no grace or consideration in person. She knew it was a family vacation and she ignored all the useful insights to help make our stay memorable. This is our 3rd Paradisus line booking and due to Cynthia and Luis, we will never book with Paradisus or Melia again. Why would you advertise a Luxury and memorable experience when you can't even have a concierge team that actually wants to help. They should promote the staff from the pool like Alfredo or servers at the Hadar loke Ernesto, Nelvia, and Jorge, as they know how to provide a great customer experience and makes you feel welcome.
Stayed 3 nights in Jun 2025

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