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Polo 15

3.0 star property

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Photo gallery for Polo 15

A pool area with a table set with a bottle, glasses, and flowers. A hat hangs on the wall.
A stone planter with plants, a brick wall, and a window.
A modern bedroom with a wooden headboard, a bed with a yellow throw, a bedside table, and a view of the outdoors.
A bedroom with a bed, wooden walls, a ceiling fan, a window, and a view into another room.
A balcony with a wooden table, two potted plants, and a blue chair.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Kitchen

Explore the area

View in a map
Avenida 15 Mz 286 Lt 3, Entre Calle 52 Y 54, Playa del Carmen, QROO, 77728
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Quinta Avenida
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Deluxe Studio, Multiple Beds

A modern bedroom with a brick-patterned wall, wooden paneling, a bed with multiple pillows, a bench with a blanket, and a bedside table with a lamp.

Deluxe Studio, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Basic Room, 1 Queen Bed (Balcony)

A modern bedroom with a large bed, a desk, and a view of the outdoors.

Basic Room, 1 Queen Bed (Balcony)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Penthouse, 1 Bedroom

A modern hotel room with a wooden wall, a bed with white and blue bedding, a yellow throw, and a blue sofa.

Comfort Penthouse, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Studio

A bedroom with a bed, wooden panel walls, a ceiling fan, a small table with a vase of flowers, and a kitchenette area.

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for PENTHOUSE 3PX

A bedroom with a bed, bedside tables, a desk with a chair, and a ceiling fan.

PENTHOUSE 3PX

  • 484 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed
  • Free WiFi

View all photos for ROOM

A modern bedroom with a large bed, a desk, and a view of the outdoors.

ROOM

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for STUDIO 2PX

A bedroom with a brick wall, a bed with a blue and white patterned bedspread, a wooden headboard, a hanging clothes rack, and a vase with flowers on a wooden table.

STUDIO 2PX

  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio, Polo 15 is a leisurely stroll from popular sights such as Quinta Avenida and Playa del Carmen Main Beach. The 6 rooms at this 3-star hotel include kitchenettes, coffee makers, and flat-screen TVs.

What's nearby

  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 10 min walk - 0.5 miles
  • Quinta Avenida - 13 min walk - 0.7 miles
  • Quinta Alegría Shopping Mall - 18 min walk - 1.0 mile
  • Punta Esmeralda Beach - 8 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Crisol - ‬5 min walk
  • ‪Ceviche Corazon - ‬3 min walk
  • ‪Pizza Italia - ‬6 min walk
  • ‪Quinta Parilla - ‬5 min walk
  • ‪Que Huevos - ‬4 min walk

About this property

Polo 15

At Polo 15, guests have access to an outdoor pool, laundry facilities, and barbecue grills.
Guests can expect free WiFi and 40-inch flat-screen TVs with digital channels. Other amenities include kitchenettes, dryers, and coffee makers. Housekeeping is available once per stay.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchenette
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Barbecue grill
  • Pool loungers

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Kitchenette

More

  • Air conditioning
  • Ceiling fan
  • Dryer
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

  • Service animals exempt from fees

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: USD 100.0 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-9:30 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Property Registration Number GOSN9711166A2

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property only accepts cash.
  • Onsite safety features include a fire extinguisher, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

POLO 15 Aparthotel Playa del Carmen
POLO 15 Playa del Carmen
Aparthotel POLO 15 Playa del Carmen
Playa del Carmen POLO 15 Aparthotel
POLO 15 Aparthotel
Aparthotel POLO 15
Polo 15 Playa Del Carmen
POLO 15 Hotel
POLO 15 Playa del Carmen
POLO 15 Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Polo 15?

Polo 15 offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see close to Polo 15?

This hotel is situated in Luis Donaldo Colosio within a short 13-minute walk of Quinta Avenida and also 13 minutes on foot from Playa del Carmen Main Beach. You'll also find Mamitas Beach and Playacar Beach within a short drive.

Is parking available on site at Polo 15?

No, this hotel doesn't offer parking.

Does Polo 15 have a casino?

No, Polo 15 doesn't have a casino.

Is there an indoor pool at Polo 15?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Polo 15?

Couples staying at this hotel will value amenities like a kitchenette, a city view in some guestrooms, as well as an outdoor pool.

Are there hot tubs at Polo 15?

No, there isn't a spa tub at this hotel.

Does Polo 15 have a restaurant that serves breakfast?

No, Polo 15 doesn't have a restaurant that serves breakfast.

Does Polo 15 allow pets to stay free of charge?

No, pets aren't allowed at Polo 15 though service animals are welcome.

Are there connecting rooms at Polo 15?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Polo 15?

The closest major airport to Polo 15 is Cozumel Intl. Airport (CZM), which is 22.9 mi away (258 minutes by car).

Are there rooms with balconies that I can book at Polo 15?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy city views.

Polo 15 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 8 reviews
Rating 8 - Good. 3 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 1 out of 8 reviews

6.6/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Staff & service, amenities
Close to the beach and 5th ave
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

My room was lovely, nice and quiet neighborhood
Stayed 6 nights in Nov 2024
Verified review

8/10 Good

Katie

Liked: Cleanliness, property conditions & facilities
The place was as advertised, very minimalistic. Since we spent most of our days out in town, it was perfect for what we needed. The only thing that could be better was a microwave to reheat leftovers and please, please, get better pillows. The pillows were very hard to sleep on, high, and gave us stiff necks. The check in instructions were clear and we were able to arrive early with our bag. The balcony was nice to relax on.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Isabelle

Disliked: Cleanliness, staff & service, property conditions & facilities
J’ai annulé et changer d’hôtel après une nuit
Stayed 10 nights in Jan 2025
Verified review

8/10 Good

Marcos

Liked: Property conditions & facilities, room comfort

Nice studio

Nice studio and cheap price. I stayed for 5 nights and there was no cleaning, to far from the city center but near of the beach clubs.
Stayed 5 nights in Nov 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quieter and safe neighbourhood

Wonderful stay, close, but far enough from the madness, lovely property, Dulce was excellent, very helpful
Stayed 4 nights in Dec 2020
Verified review

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Verified traveler

Stayed 5 nights in Jan 2021