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Arkana 9 by Grupo Amber

3.0 star property
Hotel with an outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for Arkana 9 by Grupo Amber

Property amenity
Junior Suite | Laptop workspace, bed sheets
Property amenity
Deluxe Suite | Laptop workspace, bed sheets
Staircase

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪96 min drive‬

Room options

View all photos for Suite

Suite | Laptop workspace, bed sheets

Suite

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

Standard Suite | Laptop workspace, bed sheets

Standard Suite

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Laptop workspace, bed sheets

Junior Suite

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite

Family Suite | Laptop workspace, bed sheets

Family Suite

  • 700 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | Laptop workspace, bed sheets

Deluxe Suite

  • 592 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Playa del Carmen

Located in Zazil-ha, Arkana 9 by Grupo Amber is a leisurely stroll from popular sights such as Playa del Carmen Main Beach and Mamitas Beach. This 8-room, 3-star hotel welcomes guests with in-room amenities like microwaves, coffee makers, and TVs.

What's nearby

  • Quinta Avenida - 11 min walk - 0.6 miles
  • Mamitas Beach - 12 min walk - 0.7 miles
  • Playa del Carmen Main Beach - 14 min walk - 0.8 miles
  • Quinta Alegría Shopping Mall - 15 min walk - 0.8 miles
  • Central Square - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪La Birria - ‬3 min walk
  • ‪Tacos El Cuñao - ‬6 min walk
  • ‪Cafe Petit Péche - ‬3 min walk
  • ‪La Romana Pizzeria - ‬6 min walk
  • ‪Tacos & Tortas - ‬6 min walk

About this property

Arkana 9 by Grupo Amber

Hotel with an outdoor pool, near Playa del Carmen Main Beach
An outdoor pool and free WiFi in public areas are features at Arkana 9 by Grupo Amber.
Guests can expect to find 50-inch TVs with digital channels. Microwaves, coffee makers, and wardrobes or closets are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Griddle
  • Microwave

More

  • Air conditioning
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 10:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

What's there to see around Arkana 9 by Grupo Amber?

This hotel is situated in Zazil-ha within a short 13-minute walk of Playa del Carmen Main Beach and also 12 minutes on foot from Mamitas Beach. You'll also find Quinta Avenida and Playacar Beach within a short drive.

Is parking available on site at Arkana 9 by Grupo Amber?

No, there isn't parking at this hotel.

Does Arkana 9 by Grupo Amber have a casino at the property?

No, Arkana 9 by Grupo Amber doesn't have a casino.

Is there an indoor pool at Arkana 9 by Grupo Amber?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Arkana 9 by Grupo Amber good for couples?

Couples staying at this hotel will value amenities like streaming services, kitchens in some guestrooms, as well as an outdoor pool.

Are there hot tubs at Arkana 9 by Grupo Amber?

No, there isn't a spa tub at this hotel.

Does Arkana 9 by Grupo Amber feature a restaurant that includes a breakfast menu?

No, Arkana 9 by Grupo Amber doesn't have a restaurant that serves breakfast.

Does Arkana 9 by Grupo Amber allow pets to stay free of charge?

No, pets aren't allowed at Arkana 9 by Grupo Amber.

Does Arkana 9 by Grupo Amber have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Arkana 9 by Grupo Amber?

The closest major airport to Arkana 9 by Grupo Amber is Cozumel Intl. Airport (CZM), which is 22.6 mi away (258 minutes by car).

Can I book a room with a balcony at Arkana 9 by Grupo Amber?

No, there aren't any guestrooms with balconies at Arkana 9 by Grupo Amber.

Arkana 9 by Grupo Amber Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 1 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Brent

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SCAM!!!!

This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site.
Stayed 1 night in Dec 2021

10/10 Excellent

JG811, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home.
Stayed 14 nights in Jan 2021

4/10 Poor

Greg

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Playa Del Carmen

Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay.
Stayed 1 night in Nov 2020

10/10 Excellent

JORGE

Stayed 1 night in Aug 2020

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay! Highly recommend!

I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything.
Stayed 2 nights in Jun 2020

2/10 Terrible

jorge

Stayed 4 nights in Apr 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

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