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Arkana 9 by Grupo Amber

3.0 star property

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Photo gallery for Arkana 9 by Grupo Amber

Property amenity
A staircase leading to a wooden door, surrounded by lush green plants and white walls.
A modern living space with a wooden staircase, a dining table with chairs, a TV mounted on the wall, and a potted plant.
A rooftop terrace with white lounge chairs, a large umbrella, and a potted plant.
A modern hotel room with a neatly made bed, a dining area with a table and chairs, and a kitchenette.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Air conditioning
  • Kitchen

Explore the area

View in a map
Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Suite

A modern bedroom with a wooden headboard, a large window with a view of greenery, a bedside table, and a small desk with a remote control.

Standard Suite

  • 377 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A modern hotel room with a neatly made bed, a dining area with a table and chairs, and a kitchenette.

Junior Suite

  • 431 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite

A neatly made bed in a hotel room with a large window, a bedside table, and a wall-mounted air conditioner.

Family Suite

  • 700 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Suite

A modern living space with a wooden staircase, a dining table with chairs, a TV mounted on the wall, and a potted plant.

Deluxe Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Playa del Carmen

Located in Zazil-ha, Arkana 9 by Grupo Amber is a leisurely stroll from popular sights such as Quinta Avenida and Playa del Carmen Main Beach. This 8-room, 3-star hotel welcomes guests with in-room amenities like kitchens, microwaves, and TVs.

What's nearby

  • Quinta Avenida - 11 min walk - 0.6 miles
  • Mamitas Beach - 12 min walk - 0.7 miles
  • Playa del Carmen Main Beach - 14 min walk - 0.8 miles
  • Quinta Alegría Shopping Mall - 15 min walk - 0.8 miles
  • Plaza Las Americas - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Cafe Petit Péche - ‬3 min walk
  • ‪La Birria - ‬3 min walk
  • ‪La Bamba Jarocha - ‬5 min walk
  • ‪Tortas Mary - ‬4 min walk
  • ‪Moshe Cube - ‬7 min walk

About this property

Arkana 9 by Grupo Amber

An outdoor pool and free WiFi in public areas are features at Arkana 9 by Grupo Amber.
Guests can expect to find 50-inch TVs with digital channels. Kitchens, microwaves, and wardrobes or closets are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • Outdoor pool

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels
  • Streaming services

Food and drink

  • Cookware, dishware, and utensils
  • Griddle
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

What's there to see around Arkana 9 by Grupo Amber?

This hotel is situated in Zazil-ha within a short 12-minute walk of Quinta Avenida and also 13 minutes on foot from Playa del Carmen Main Beach. You'll also find Mamitas Beach and Playacar Beach within a short drive.

Is parking available on site at Arkana 9 by Grupo Amber?

No, there isn't parking at this hotel.

Does Arkana 9 by Grupo Amber have a casino at the property?

No, Arkana 9 by Grupo Amber doesn't have a casino.

Is there an indoor pool at Arkana 9 by Grupo Amber?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Arkana 9 by Grupo Amber?

Couples will appreciate amenities at this hotel, including streaming services and a kitchen in each guestroom, and some feature beach view.

Are there hot tubs at Arkana 9 by Grupo Amber?

No, this hotel doesn't have a spa tub.

Does Arkana 9 by Grupo Amber feature a restaurant that includes a breakfast menu?

No, Arkana 9 by Grupo Amber doesn't have a restaurant that serves breakfast.

Does Arkana 9 by Grupo Amber allow pets to stay free of charge?

No, pets and service animals aren't allowed at Arkana 9 by Grupo Amber.

Are there connecting rooms at Arkana 9 by Grupo Amber?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Arkana 9 by Grupo Amber?

The closest major airport to Arkana 9 by Grupo Amber is Cozumel Intl. Airport (CZM), which is 22.6 mi away (258 minutes by car).

Are there rooms with balconies that I can book at Arkana 9 by Grupo Amber?

No, there aren't any guestrooms with balconies at Arkana 9 by Grupo Amber.

Arkana 9 by Grupo Amber Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 1 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay! Highly recommend!

I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything.
Stayed 2 nights in Jun 2020
Verified review

2/10 Terrible

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SCAM!!!!

This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

JG811

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home.
Stayed 14 nights in Jan 2021
Verified review

4/10 Poor

Greg

Disliked: Staff & service, amenities, property conditions & facilities
This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Playa Del Carmen

Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay.
Stayed 1 night in Nov 2020
Verified review

2/10 Terrible

jorge

Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

JORGE

Stayed 1 night in Aug 2020

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