After not being able to find a parking spot after driving through multiple times, we parked across the street about a block down and carried all of our luggage along with my 2 children down to check in. Check in hours were listed as 4-5:30 and we got to the door around 4:15. The doors were locked and there was no one at the front desk as we could see through the glass. I called the # listed on the door and was told we would need to walk another block down to check in at their other location. After walking so far with our luggage already, I asked to just cancel our reservation and get our money back. I was told that if I canceled the reservation, I would not be able to get my money back, but since I booked with a 3rd party, I would have to call them. She gave me the # to call, but when I called the # it took me back to the same office I had just spoke with and as soon as they picked up, I was hung up on. I did get another # to call the 3rd party with and was placed on hold so that they could call the hotel and confirm there were problems getting checked in and even they couldn't get ahold of anyone. We ended up booking another hotel and I'm not sure yet if I will be able to get my money back or not. I would never recommend this place to anyone.