They overbooked or something but I wasn’t able to check in u til 6pm three hours late . I was very disappointed with how the room was dirty sand on the floor.
I had a bad experience at first which they made up for it at the end. Great staff i got there at 1 did early check in they told me to come back at 4 because rooms were not ready. I came back they had a line out the door to the parking lot. I was in line from 4pm to about 8pm finally they said they had 1 room ready (i booked 2) they sent me to the room when I got there they had given it to another family. I went back and they said they were going to place me somewhere else the staff was doing the best they could even though they had very angry customers... they told me to go eat dinner and the rooms would be ready i left and came back around 10:30 pm they had set me up at the origin at seahaven hotel in a 3 room suite it was beautiful and perfect foe my family. So after all it was worth the wait.... i gaive their customer service a high five ....
You have to check in at Seahaven-they didn’t tell us that in any emails. The line to check in took an hour and our room wasn’t ready at 5:30. It was supposed to be ready at 4:00. The pool restrooms didn’t have any toilet paper and the staff in the office looked at me like I was an idiot when I told them. The least you can do is have somewhere for people to use the restroom if their room isn’t ready. They didn’t say how we would know when our room was ready and I never received an email or phone call. We finally went back to try again at 8:00 pm. The room was nasty and smelled. The hotel was nasty and smelled. There’s no hose to rinse your feet off after you get back from the beach. They didn’t even give us a hand towel for the room. Oh, and the phone number for Seahaven goes directly to a booking service person that’s not on the property. So if you need anything you have to wait in the hour long line to get to the front desk. There is no one at the front desk at Palm Grove.
ok... so this place is practically a dump.... BUT having said that... they are working on it. we had some issues and we called the office and the owner came by and said he just took over and he is really trying to get it up to par. he fixed out issues with a smile and was very apologetic and thankful that we were patient with them. it is a room, on the beach, and it will keep you cool and dry and you can sleep and take a shower... honestly that is all i was looking for so it was good for that and they are working hard to make things better ....
The hotel is in definitely in deplorable conditions. I would t even want my worst enemy staying in that nasty hotel.
I great deal for a post-college spring break! Definitely not a luxury place, but it was a blessing for us. Location was wonderful: right on the beach, with a donut shop across the street, a starbucks nearby, and a beachside restaurant that gave us to-go drinks. The water was beautiful.
Convenient to the beach & fun places, pool was nice & clean. Nice washers & dryers. Pool furniture needs replacing & curtains in the room do too. Room was clean & comfortable although run down a bit, staff pleasant. No wi-fi at all. No staff on site. Sign on door gave a # to call. We had to turn left onto a busy road & go down a ways to another hotel to check in. If we wanted coffee or something in A.M. we could have gone down to that hotel again but it was not within walking distance at all. Very strange. I would recommend to some friends who are not picky about accommodations.
No tv. Carpet was filthy smelled. Very dated. Broken tiles. Moldy curtains. Just all around dirty.
There was nothing good about this property, checked out after only 2 days of the 25 days.This
This was the worst place ever, it had mold and the walls and mildew small, missing curtains.
Front desk seemed lost and pent was ok but no one cleaned the pet poop. My husband cleaned, house keeping was good service. Didn't enjoy our rest the people from the building next door was v vandalism on the pent house roof with peanut butter and frozen drinks. Hitting my family, called the police and made a report. Roof leaked also. It was fair.
The place is literally falling apart!!! It's like they don't even try to make it look better. We had dirty sheets on our beds and the curtains were so stained it look like a crime scene. The bathroom had a huge hole in the wall and tiles were falling out. The walls were dirty, and ceiling looked like it was about to fall through. The outside smelled like raw sewage and continued in the room through the air conditioning. The sliding glass door was beat up and had a hard time closing without the frame pulling away. The only positive to this place is that it sits right on the beach. If you walk a few feet away past the parking lot it's a beautiful view! It was cheap rates, but I feel like they should have paid me to stay in it because it was awful!
Sofa bed broken and very uncomfortable. No railings on the top bunks my kids could of easy fallen off. Check in and out not at the same hotel no staff around.
I’m really upset with orbitz and I will not use orbitz service ever again!!! The hotel I can deal with. But what Makes me mad is I payed orbitz like $334 or whatever and I get to the hotel and they give me a receipt for $266 for my stay. That means orbitz ripped me off!!!! So orbitz just lost a valued customer. But palm grove is a decent place if your on a budget and want something cheap! It was just a last minute option for me
Location is amazing, friendly staff and the rooms were clean, the rest was bad beds very uncomfortable and super old furniture forget about the fridge, working but bad condition, for the price at least was clean that matter a lot for me was good vacations because Is beach front and that you can’t beat in other cheap place.
Good price. Pictures I saw must have been many years ago. Appliances old. There was no heat in room with the temperature outside in the 50's. The TV would not turn on. No one at the office after 5 PM.
I've stayed there before and had service the first night was alright the next night the people on top of us left the water on in they room and the water went to coming in my room and wet all of our belongings i call the maintance it took them forever to come so we knocked on the guess door to cut the water off they went to acting all crazy and im wondering why hell it was all my stuff messed up down stairs in my room. Then maintance finally gets there walk in the room do nothing we tell them were we thought the water was coming from and maintance gobtobthe room talk to the people come back and tell us not to knock on a residents door call maintance first but i did it took them to long then when i told them about our stuff being wet and we didnt have a place to dry our clothes they told us it was a dryer on site and we would have to pay for it ourself like it was my fault and they up stairs residents the reason our clothes was mess up. It been since friday 3/31/17 today is 4/5/17 nobody has called to say anything not happy at all with them
Gulf World Marine Park is within a mile (2 km) of Palm Grove, and other popular attractions like Pier Park are within a few miles (5 km). This 80-room motel welcomes guests with conveniences like a restaurant, free self parking, and a seasonal outdoor pool.
Enjoy a bite to eat at Runaway Island, the motel's onsite restaurant.
27-inch TVs come with DVD players. Free toiletries are also available. Housekeeping is available on request.
Renovated in 2016, Palm Grove features a children's pool, a seasonal outdoor pool, and laundry facilities. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 35 per room one way.
They overbooked or something but I wasn’t able to check in u til 6pm three hours late . I was very disappointed with how the room was dirty sand on the floor.
I had a bad experience at first which they made up for it at the end. Great staff i got there at 1 did early check in they told me to come back at 4 because rooms were not ready. I came back they had a line out the door to the parking lot. I was in line from 4pm to about 8pm finally they said they had 1 room ready (i booked 2) they sent me to the room when I got there they had given it to another family. I went back and they said they were going to place me somewhere else the staff was doing the best they could even though they had very angry customers... they told me to go eat dinner and the rooms would be ready i left and came back around 10:30 pm they had set me up at the origin at seahaven hotel in a 3 room suite it was beautiful and perfect foe my family. So after all it was worth the wait.... i gaive their customer service a high five ....
You have to check in at Seahaven-they didn’t tell us that in any emails. The line to check in took an hour and our room wasn’t ready at 5:30. It was supposed to be ready at 4:00. The pool restrooms didn’t have any toilet paper and the staff in the office looked at me like I was an idiot when I told them. The least you can do is have somewhere for people to use the restroom if their room isn’t ready. They didn’t say how we would know when our room was ready and I never received an email or phone call. We finally went back to try again at 8:00 pm. The room was nasty and smelled. The hotel was nasty and smelled. There’s no hose to rinse your feet off after you get back from the beach. They didn’t even give us a hand towel for the room. Oh, and the phone number for Seahaven goes directly to a booking service person that’s not on the property. So if you need anything you have to wait in the hour long line to get to the front desk. There is no one at the front desk at Palm Grove.
ok... so this place is practically a dump.... BUT having said that... they are working on it. we had some issues and we called the office and the owner came by and said he just took over and he is really trying to get it up to par. he fixed out issues with a smile and was very apologetic and thankful that we were patient with them. it is a room, on the beach, and it will keep you cool and dry and you can sleep and take a shower... honestly that is all i was looking for so it was good for that and they are working hard to make things better ....
The hotel is in definitely in deplorable conditions. I would t even want my worst enemy staying in that nasty hotel.
Thank you so much for giving us an opportunity to be your host. I am so sorry that we did not meet your expectations during your stay. We are in the process of upgrading our property and services. I do hope that you will give us another opportunity in the future. Again thank you and have a great summer.
I great deal for a post-college spring break! Definitely not a luxury place, but it was a blessing for us. Location was wonderful: right on the beach, with a donut shop across the street, a starbucks nearby, and a beachside restaurant that gave us to-go drinks. The water was beautiful.
Thank you so much for giving us an opportunity to be your host. I am so sorry that we did not meet your expectations during your stay. We are in the process of upgrading our property and services. I do hope that you will give us another opportunity in the future. Again thank you and have a great summer.
Convenient to the beach & fun places, pool was nice & clean. Nice washers & dryers. Pool furniture needs replacing & curtains in the room do too. Room was clean & comfortable although run down a bit, staff pleasant. No wi-fi at all. No staff on site. Sign on door gave a # to call. We had to turn left onto a busy road & go down a ways to another hotel to check in. If we wanted coffee or something in A.M. we could have gone down to that hotel again but it was not within walking distance at all. Very strange. I would recommend to some friends who are not picky about accommodations.
Dear Guest, Thank you for leaving a review. We are very sorry to hear you had some trouble with your stay, however we do appreciate your feedback.
No tv. Carpet was filthy smelled. Very dated. Broken tiles. Moldy curtains. Just all around dirty.
Dear Guest, Thank you for leaving a review. We are very sorry to hear you had some trouble with your stay, however we do appreciate your feedback.
Firstly I would like to thank you for taking the time to advise us on your recent stay. It is only through feedback such as your that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. Whilst an apology will regrettable not alter the outcome of your experience on this occasion , I do extend it with all sincerity. This level of service is not acceptable and will be addressed.