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Emerald Beach Resort by Resort Collection

3.5 out of 5.0

Recent guest reviews

The beach and property were great. It was our 4th stay there. The main issue we had was intermittent water issues. There was a posted notice that the water would be off on Tuesday from 1-3pm, but the water was off Wednesday, Thursday, and Friday for 15 minutes here and there. Friday seemed like the water was on for 15 off for 10 all morning. Not having water when you are only in the room during lunch or trying to get ready in the morning was very inconvinient.

Its was my wife and i 10 year anniversary so i book a great place off the beach with a great view. Went to slepp and woke up with bed bugs biting my wife and me...room 1626 is a mess

Vacation from Dallas Universal Studios, Florida for 5 days but back we decided my family and I visited Panama City and at the last minute we found this beautiful place in the hotel with ocean view it was a nice experience and more for my children and wife. The simple fact of looking at my children and super happy wife is the most and this is the incredible accommodation and I think it is a splendid place of 5 stars.

Every time we stay here we are amazed by the ocean view. They have the biggest balcony and sliding glass doors that provide a wonderful ocean view. Our condo was beautiful, clean, and extremely spacious. Kaylan helped with our check in and she provided the best service possible. When I mentioned I would've liked the highest floor possible (but would've definitely been happy with anything) she upgraded our 6th floor room that was being cleaned to a room that was ready on the 19th floor! That surprised us and made us so happy! We also appreciated the on site amenities such as an ice cream shop, sky bar, gift shop, and Starbucks. If you want the most for your money I highly recommend staying here.

We traveled as a family, so the space was nice. Our room was on the 24th floor, beautiful views, but the elevators took forever, and one was broken the entire time we were there. There weren't nearly enough chairs around the pool for the size of the resort. Our room was really run down, stains on the couches and carpet, towel bars missing from the walls. The decor made it feel so dark, not beach feeling at all. We were not given and soap or shampoo/conditioner/lotion, and when we called the desk, there was no answer. we had to find someone in housekeeping with a cart that had supplies for us. Being picky, but huge fake plants all over the room, in the way of doors. The Starbucks in the lobby was awesome, and we loved the location, we could walk to a lot of shopping and restaurants.There are just so many otherr hotels and resorts in the same location, we would not stay here again, or recommend it .

It was wonderful!!!! Very comfortable and a beautiful place to stay. Wonderful room on the 19th floor with a spectacular view of the ocean and easy access to the beach. Great tiki bar with live music at Sharky's just down the beach. Would definitely stay there agaian.

Little pricey but our view was amazing! Our room was gorgeous BUT we had ants in our master bedroom when we checked in. It took about 2 hours for them to get there to take care of it. But, they made it right and we were very happy with the customer service. The beds in both room were very soft and uncomfortable to sleep so we woke up with our backs aching. I hope they do put some new mattresses in there but that wouldn't stop me from going back.

First, they charge you a $130 cleaning fee at check-in, which we found weird since we didn't see this upon booking. Well, it turns out, Orbitz doesn't mention this until AFTER you've booked the room. Literally, every time I went to the desk, I heard the same conversation over and over again. "well, it was in the fine print." There is no Wi-Fi. Not even an option to buy wi-fi, so if you want that, you better take a walk over to the starbucks. Also, they make you wear these cheap green wristbands. If you lose the "one size fits all" armband, you'll be paying $50 for a $0.99 piece of rubber. We were told we were getting "two beds," which means one queen bed and a bunk bed (or the pull out sofa, which had a mattress that was all springs). Oh, and bring your own fitted sheets, because all they provide you is a top sheet and a comforter. That being said, the condo had a full kitchen with dishes and silverware. It had 2 bathrooms and 2 TV's. It even had a washer and dryer. It had a nice view and beach access. I won't be staying here again.

Very pleased with our accommodations!!! Definitely will be back.

No internet service in the room so, i had went out side room Starbucks.

She's a bit worn down now but the view is still great and the location is very convenient..

Upon arriving to our room- we were hit with an awful smell that turned our stomachs. We went on in and began to see several stains on the floors and walls. Looking more closely, it appeared to be blood in some areas and pet stains in others. I could be wrong, but that is what it looked like. We called the front office and after a while they switched us to another room. We had to go back to them however to retrieve the new keys. The new room was better, but still dirty. Hairs and stains still and there were goldfish crackers in the floor of the bedroom. We paid for valet, and I ended up having to go get my own car and repark my own car. We finally ask for a refund and they were not very friendly and told us they would have to email to get it for us. Never left knowing whether we would get it or not. There was no WiFi in the rooms either. The pool areas and amenities were nice. If we were to return we would stay on the Wyndham side as we were told they have higher standards to meet for their rooms.

I got into town with my family at midnight they had no record of my reservation supposedly the guy was very unhelpful it was memorial day weekend I could not get another room I was six hours away from home and stranded with three babies and a husband I am not very happy

Terrible. Way too over priced for the time we spent plus they charge you a huge fee for "cleaning" when you get there but you have to take the trash out, put the dirty towels in the bath and load the dishwasher before you leave! Also you get a green plastic wristband to wear to have beach access but if you lose it it cost $50 for each one not returned!! $50 per hour late checkout fee. Also our ice machine broke so we had to go buy ice (they did fix it that day though) But the place is really nice if you don't mind paying a lot!

Someone works the front desk from only 9-5 so if you want to check-in you have to drive 3-4 miles away to check-in. Not only was the room filthy: mildew on the shower heads, dirty leftover wash cloth in master bath, hair left on floor, yellow stains on ice dispenser, dirty areas rugs, dirty floors, etc., the ice maker and microwave didn't work. The sink and tub were clogged. The thermostats was also preset to 70 degrees. After lowering the temperature several times it defaulted back to 70. Since the master bedroom was on the opposite side of the unit, it was uncomfortable HOT. If you book this resort, you"ll regret it!!!!

We enjoyed our stay. However, it did come with a few frustrating room inconveniences, which are annoying to deal with on vacay. First, we could hardly get the door open. The strip on the bottom prevented a usual exit or entry. Called maintenance, they came and removed it but then there was an inch gap that made the winds whistle through so we placed a beach towel down there that helped. The master toilet definitely had its issues. They obviously knew because there was a plunger in there. Wouldn't flush on most occasions and plunger was over used and had a hole in the side of it so it didn't work well. It was very annoying to use the hall bathroom for the majority of the 5 night trip. Then I pulled a towel up off the towel bar as I was exiting the shower and the towel bar came off the wall. Obvious signs of that previously as well as the paint on the wall was scratched and rubbed in those areas. Then, I guess they may have been working one morning because there were loud awful sounds. We ate breakfast and left for the day... The cookware was nonstick and needed to be tossed because of the nonstick portion not safe to cook on due to it all flaking off. And finally, we invited our friends over to swim as we have in many other places we have visited before... They were not allowed to swim without checking in. Which I completely understand for security purposes and it is nice to be safe, however, the desk hours to check someone in are like 9a-6p. It was a last minute decision so it was around 5p and no one was there. Major bummer for our kids. Then the next morning when they (our friends) came back they explained guest aren't supposed to use the facilities such as swim. I don't understand. We have never had that problem anywhere else. They let our friends swim but were very hesitant to give my friend an arm band. The best part was that the kiddie pool was across the street from the beach and situated between the tall buildings which really cut down the wind and the pool water was heated. For spring break it allowed us to enjoy the water without freezing which for us with kids made the other annoyances worth dealing with.

If you are under 25 they charge you 147$ extra. If you are under 21 you cannot stay. The floors are stained with puke and blood and other bodily fluids. The pillows towels and bed sheets smell. The location is a ghetto luck that i didnt get robbed, other than every cab charging a mile distance 15$! There's no food service or anything, no wifi starbucks below has wifi thank god. Neighbors will consist of drunkards and students loud and disturbing. Beach is nice, but fills with trash because of spring breakers.

My friends and I are under 25 so we had to stay at a place that was a hotel type checkin. The great thing about this place was that the rooms were like condos and the price was reasonable. The room was in great condition once we got there with an amazing view of the gulf. Plenty of room for five people though having the bunk beds in the wall as you pretty much walked into the room was a little odd. The kitchen was large, clean, and well stocked with dishes. The beds were neat and clean as was all the furniture and carpets. Overall a fantastic room for us. The rest of the amenities were great as well. Three pools all clean with well kept furniture. The Skybar was nice though finding hours for it was a slight challenge. The hotel hosted activities everyday while we were there, but we were unable to go. The small things I didn't like were the elevators and getting to parking. The park structure is well lit and plenty wide but in order to get to our room we had to either cross the busy street without a cross walk or go over the sky bridge which entailed going up the elevator crossing the bridge going back down to get on a different elevator to go up to our room. It seemed a little silly to us. The elevators were also a little iffy at some times and went ridiculously fast in my opinion but I will add that I don't care for elevators at all so my opinion is most definitely biased. Over all our stay was wonderful and we all discussed if we could not find a better deal on a condo vacation rental next year we are definitely coming back to this place.

14700 Front Beach Rd Panama City Beach FL

Hotel highlights

  • Walking distance to Gulf World Marine Park
  • Free WiFi in public areas
  • Pool bar
  • 2 outdoor pools

Located in Open Sands within a short walk of Gulf World Marine Park, Emerald Beach Resort by Resort Collection is within 2 miles (3 km) of other popular sights such as Pier Park. This 50-room, 3.5-star condo resort welcomes guests with 2 outdoor pools, a bar/lounge, and a spa tub.


Dining

Quench your thirst with a drink at the bar/lounge.


Rooms

Each condo is individually decorated and features a kitchen and a balcony, and there's space to spread out with a dining area and a sitting area. Other standard amenities include a washer/dryer, a sofa bed, and a coffee maker.


Property features

Guests staying at Emerald Beach Resort by Resort Collection enjoy access to 2 outdoor pools, a children's pool, and a spa tub. Free RV, bus, and truck parking is available. The front desk has multilingual staff that can answer questions about the accommodations, services, and more. Other amenities at this beach condominium resort include free WiFi in public areas, wedding services, and an ATM.

Room options

Condo, 1 Bedroom, Oceanfront

Queen 1 | Sleeps 4

Condo, 3 Bedrooms, Oceanfront (3 Bed)

King 2 | Sleeps 8

Condo, 2 Bedrooms, Oceanfront

Queen 2 | Sleeps 6

Guest reviews for Emerald Beach Resort by Resort Collection

Everyone (12) Couples (4) Family (7) Friends (4)
4
Everyone

By on Jun 7, 2019

Review comment responded on Jun 7, 2019

Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

3
Families

The beach and property were great. It was our 4th stay there. The main issue we had was intermittent water issues. There was a posted notice that the water would be off on Tuesday from 1-3pm, but the water was off Wednesday, Thursday, and Friday for 15 minutes here and there. Friday seemed like the water was on for 15 off for 10 all morning. Not having water when you are only in the room during lunch or trying to get ready in the morning was very inconvinient.

By on Jun 2, 2019

Review comment responded on Jun 3, 2019

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

5
Everyone

By on Mar 25, 2019

Review comment responded on Apr 1, 2019

Thank you for providing your feedback regarding your stay at our resort. We are so glad you enjoyed your visit! We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

1

bed bugs

Everyone

Its was my wife and i 10 year anniversary so i book a great place off the beach with a great view. Went to slepp and woke up with bed bugs biting my wife and me...room 1626 is a mess

By , from jonesboro.ga on Sep 3, 2018

Review comment responded on Sep 3, 2018

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

5

unique experience

Everyone

Vacation from Dallas Universal Studios, Florida for 5 days but back we decided my family and I visited Panama City and at the last minute we found this beautiful place in the hotel with ocean view it was a nice experience and more for my children and wife. The simple fact of looking at my children and super happy wife is the most and this is the incredible accommodation and I think it is a splendid place of 5 stars.

By , from Dallas, Tx on Aug 20, 2018

Review comment responded on Aug 23, 2018

Thank you for providing your feedback regarding your stay at our resort. We are so glad you enjoyed your visit! We are continually striving to exceed our customer’s expectations and your input is truly appreciated. Beautiful pictures!

5

best resort in pcb

Everyone

Every time we stay here we are amazed by the ocean view. They have the biggest balcony and sliding glass doors that provide a wonderful ocean view. Our condo was beautiful, clean, and extremely spacious. Kaylan helped with our check in and she provided the best service possible. When I mentioned I would've liked the highest floor possible (but would've definitely been happy with anything) she upgraded our 6th floor room that was being cleaned to a room that was ready on the 19th floor! That surprised us and made us so happy! We also appreciated the on site amenities such as an ice cream shop, sky bar, gift shop, and Starbucks. If you want the most for your money I highly recommend staying here.

By on May 20, 2018

Review comment responded on May 20, 2018

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

2
Everyone

We traveled as a family, so the space was nice. Our room was on the 24th floor, beautiful views, but the elevators took forever, and one was broken the entire time we were there. There weren't nearly enough chairs around the pool for the size of the resort. Our room was really run down, stains on the couches and carpet, towel bars missing from the walls. The decor made it feel so dark, not beach feeling at all. We were not given and soap or shampoo/conditioner/lotion, and when we called the desk, there was no answer. we had to find someone in housekeeping with a cart that had supplies for us. Being picky, but huge fake plants all over the room, in the way of doors. The Starbucks in the lobby was awesome, and we loved the location, we could walk to a lot of shopping and restaurants.There are just so many otherr hotels and resorts in the same location, we would not stay here again, or recommend it .

By on Mar 17, 2018

Review comment responded on Mar 20, 2018

Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

4
Everyone

It was wonderful!!!! Very comfortable and a beautiful place to stay. Wonderful room on the 19th floor with a spectacular view of the ocean and easy access to the beach. Great tiki bar with live music at Sharky's just down the beach. Would definitely stay there agaian.

By on Sep 18, 2017

Review comment responded on Sep 20, 2017

Thank you for providing your feedback regarding your stay at our resort. We thank you for this nice review and look forward to your next visit! We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

4

birthday getaway!

Everyone
bed was so uncomfortable Amazing Lovely view Love this view

Little pricey but our view was amazing! Our room was gorgeous BUT we had ants in our master bedroom when we checked in. It took about 2 hours for them to get there to take care of it. But, they made it right and we were very happy with the customer service. The beds in both room were very soft and uncomfortable to sleep so we woke up with our backs aching. I hope they do put some new mattresses in there but that wouldn't stop me from going back.

By on Sep 4, 2017

Review comment responded on Sep 6, 2017

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced these issues and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

2

hidden fees, no in room wi-fi, good view

Everyone

First, they charge you a $130 cleaning fee at check-in, which we found weird since we didn't see this upon booking. Well, it turns out, Orbitz doesn't mention this until AFTER you've booked the room. Literally, every time I went to the desk, I heard the same conversation over and over again. "well, it was in the fine print." There is no Wi-Fi. Not even an option to buy wi-fi, so if you want that, you better take a walk over to the starbucks. Also, they make you wear these cheap green wristbands. If you lose the "one size fits all" armband, you'll be paying $50 for a $0.99 piece of rubber. We were told we were getting "two beds," which means one queen bed and a bunk bed (or the pull out sofa, which had a mattress that was all springs). Oh, and bring your own fitted sheets, because all they provide you is a top sheet and a comforter. That being said, the condo had a full kitchen with dishes and silverware. It had 2 bathrooms and 2 TV's. It even had a washer and dryer. It had a nice view and beach access. I won't be staying here again.

By , from Atlanta on Jun 27, 2017

Review comment responded on Jun 30, 2017

Thank you for providing your feedback regarding your stay at our resort. I do want to assure you that the fees are listed on the booking website under "Due at Hotel" as well as included in "Trip Total." We apologize that room was not up to your expectations and we will pass this information along to the appropriate departments. If you have further questions, please do not hesitate to contact the front desk. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

Emerald Beach Resort by Resort Collection

14700 Front Beach Rd, Panama City Beach, FL 32413