Chateau By The Sea

The room sucked. The view was a window you could barely see out of. The shower stunk. Did not even stay

The pictures online are not what you get when you arrive AT ALL. Canceled immediately. I called for two days to cancel and had to driver 7 hours there to cancel in person because they will not answer the phones. They wanted to charge $300 deposit to cancel, UH NO WAY. Settled for $25 fee.

Loved everything here

No really clean looks si better in pictures and people laughing and yelling at 3:00 am and nobody do anything

Cleanliness

Absolutely horrible there was no towels no wash Rags no shower curtain no Wi-fi no tiki bar the staff was rude my room did not get clean the whole time I was there there was a tiki bar God finally came in and was selling alcohol to underage children horrible not worth $1,000

Property is falling apart, room wasn’t serviced the entire stay, and check in was hours late.

Door lock was broken, numerous other customers had the same issue

All the rooms are beach front views.

As we arrived early they told us we had to wait for 4pm to check in. We go back at 4pm to check in. After checking in they tell us the rooms are not ready and that they will call us. We left the property and at around 730 we decide to go back since we haven’t heard from them. As we get back they tell us they don’t have a room for us, that they had over booked. They were given me solution and I had to get a little demanding with them and they gave us a room. One with no view and only one bed when originally I paid extra for view and two Queen beds. I had no other option and had to take the room. They said to go back tomorrow morning check out of that room and later that afternoon my original room would be ready. We did that, as we came back later that day they once again tell us they don’t have a room. I demand a full refund for the inconvenience but said I had to pay for the night I stayed. This place ruined my very first family vacation!!!

Place falling apart. Many exterior lights hanging out of wall from exposed wires. Almost none were lit up. Rooms not cleaned well. Long hairs stuck to shower walls. Caulking and faucets like a jail cell. AND NO TOWELS. NOT EVEN A WASHCLOTH. $167 a night plus $14 "resort fee" and no towels!? If you go to the desk they will hesitantly give you two small crappy towels. Check-in took 20 minutes per person and there were 10 people in line. Do you do the math. They were seven people behind the desk and only one working the computer. I was the only one with a mask on including the girl behind the computer. In the morning the maintenance person was sweeping my patio and banging on the door so loudly we were kind of scared he was going to come in and it lasted about 5 minutes while he rearranged furniture and kept hitting the door with a broom. Lots of loud children running around but that wasn't a big problem. The air conditioner work very well and I have to stay the Linens what are very soft and the beds were okay. Obviously a beautiful location and they are redoing a lot of rooms there but I seriously doubt they're going to be nice enough to justify charging that much money. Just because of the overall condition of everything else. The pool look nice but I would never get in it but the dozens of kids and feet that are constantly in there but that's every Hotel :-) we are not picky people but I can promise you the people who gave this a good review are amongst the vast Walmart herds

I didn't like anything about it the room I paid for was not available and the room they swapped me to was horrible no cable smelled of mildew and you can see where they just painted over mold on the ceiling the furniture had water damage and there is concrete falling off off the building over the bar