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Best Western Orlando East Inn & Suites

2.5 out of 5.0

Recent guest reviews

Nice place to stay. The entrance is located in an awkward place you have to be careful or you drive right by it

Just off 418 north of the airport. Plenty of restaurants within a few miles. Front desk was helpful with suggestions. Breakfast included hot items (eggs, sausage, biscuits and gravy). Definitely an older property but they have done what they could to upgrade it. Rooms have new carpet, beds, furniture and TVs. Overall good value and met our needs for a one night stay.

Would be nice to come back to my room late and find a parking spot , hotel definitely cannot handle amount of guests it has, i came back to my room at midnite to not finding one parking spot......

I reserved the room for two friends visiting in the area for one night. Did not get their feedback.

Great Stay , wonderful staff. Definitely recommend

Maintenance and kitchen staff all were very friendly and interacted with everyone, unlike the front desk staff, the night crew was the better crew were as the morning crew needed some customer training.

Not much to say. The hotel was nice overall. Breakfast, good parking, great service.

Hotel is undergoing room renovations but it was still pleasant. Their breakfast is great. Full selection of foods including eggs and sausage, fruits, waffles etc. All of it very good. I think this is a fine place with very good location, staff and services. Would book again when in the area

Exceeded my expectations in all areas. Felt safe, staff was abundant, kind, and very visible. Breakfast was great and the pool was very nice. Would recommend to any looking for economy and good value.

Very good, comfortable, clean and very friendly employees. If I had the chance to return, I would return gladly.....

The staff was great, the breakfast was fantastic and it was nice and quiet. I had no complaints.

To start off. I came to check in before the plans for the day started because I knew that I would get in late. Back to thr hotel around midnight. The keys dont work and its frerzing. Office staff was rude when I came down, no apology of any kind. Guess what!? The keys still didn't work. 3 times a charm. Room had ants. At this point the trip was awful because I was too disgusted to sleep.

Perfect for the goals I need to a accomplish . Easy location, friendly staff, clean.

I was a bit hesitant to stay here after reading some negatives reviews, am glad I took the chance and stayed here. This hotel was very nice. The room was clean. No bugs as some reviews stated. The staff was friendly. I had a problem with the light switch in the bathroom and by the time I came back from my outings it was fixed! The area was very quiet. My stay was in Jan,2015. Will stay here again.

Overall the stay was OK. We just needed a place to stay fairly close to the Sanford airport. Staff openly complained about other customers in front of me. Fairly pricey based on the accommodation, most likely due to the Nascar race on Sunday. Hot tub was out of service.

Great experience room was very nice and clean awesome breakfast!!!!!

I was disappointed when we got to our room. I booked through a third party company a nonsmoking no pets room but that is not what I got. It smelled of dog and cigarettes trying to be covered up with air freshener. yuck! there were ashtrays in the room. called front desk and was told all rooms are filled and since I booked through a third party we were on the end of the list for satisfaction, we were stuck. We were able to change next day to a much better smelling room. The pool was nice and beds were comfy. liked our new room alot!

The hotel and staff was great. The value was great for the Orlando area. The hotel is within 10 minutes of where we were working, but the immediate area around the hotel did not have anything that you would usually expect within walking distance.

This hotel played an important part of a family get-together. It was very pleasant and allowed us to truly enjoy the experience.

While the check-in staff was VERY nice, the behavior of some of the guests was not. Lots of folks hanging out in the parking lot. Lots of drinking and young people running around with beer bottles in hand. The room was clean, but very damp. Can't say the sheets were crisp. I'll not choose this place to stay next time.

Guest reviews for Best Western Orlando East Inn & Suites

Everyone (10) Business (6) Couples (2) Family (5) Other (3)
5

glad i found it

Everyone

Nice place to stay. The entrance is located in an awkward place you have to be careful or you drive right by it

By on Mar 18, 2017

Review comment responded on Mar 24, 2017

Dear Guest Thank you for the review of my Best Western Orlando East.

4

not far from the airport

Everyone

Just off 418 north of the airport. Plenty of restaurants within a few miles. Front desk was helpful with suggestions. Breakfast included hot items (eggs, sausage, biscuits and gravy). Definitely an older property but they have done what they could to upgrade it. Rooms have new carpet, beds, furniture and TVs. Overall good value and met our needs for a one night stay.

By on Mar 5, 2017

Review comment responded on Mar 8, 2017

Dear Guest; I am very happy to read how much you enjoy this Best Western. Our breakfast allows everyone in the family to choose what they like to eat and its included within your rate complimentary. I am extremely fortunate to have a fantastic team to work with. They are truly what makes this hotel great. I will be sure to recognize them publicly at our next celebration.

3
Everyone

Would be nice to come back to my room late and find a parking spot , hotel definitely cannot handle amount of guests it has, i came back to my room at midnite to not finding one parking spot......

By on Feb 24, 2017

Review comment responded on Feb 26, 2017

Dear Guest; I thank you genuinely for the kind words and for staying at my Best Western. We do use the parking lot adjacent to the hotel as an overflow parking for the hotel.

4

one night visit

Everyone

I reserved the room for two friends visiting in the area for one night. Did not get their feedback.

By on Nov 21, 2016

Review comment responded on Nov 26, 2016

Well we do hope that they enjoyed their stay with us and that they choose our property for future stays.

5
Everyone

Great Stay , wonderful staff. Definitely recommend

By on Oct 11, 2016

4

nice hotel on the outskirts of the city

Everyone

Maintenance and kitchen staff all were very friendly and interacted with everyone, unlike the front desk staff, the night crew was the better crew were as the morning crew needed some customer training.

By , from Los Angeles, CA on Jul 25, 2016

Review comment responded on Jan 1, 1970

Thank you very much for providing feedback regarding your recent stay with the Best Western on East Colonial. We at Best Western wanted to first apologize for the negative experience you had with the Front Desk. Do you remember the Front Desk clerk's name(s) so that we may provide more specific feedback? However, we are happy to know that you had a better experience with the front desk during the evening, and the the other staff members were able to enhance your experience. We value you as a guest, and hope you will continue to stay with the Best Western.

5

nice hotel. close to places

Everyone

Not much to say. The hotel was nice overall. Breakfast, good parking, great service.

By , from Puerto Rico on May 4, 2016

Review comment responded on Jun 13, 2016

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4

business traveler

BusinessTravelers

Hotel is undergoing room renovations but it was still pleasant. Their breakfast is great. Full selection of foods including eggs and sausage, fruits, waffles etc. All of it very good. I think this is a fine place with very good location, staff and services. Would book again when in the area

By on Mar 25, 2016

4

great no frills stay!

Everyone

Exceeded my expectations in all areas. Felt safe, staff was abundant, kind, and very visible. Breakfast was great and the pool was very nice. Would recommend to any looking for economy and good value.

By , from F on Mar 22, 2016

4

nice

Everyone

Very good, comfortable, clean and very friendly employees. If I had the chance to return, I would return gladly.....

By on Mar 2, 2016