Holiday Inn Hotel & Suites Osoyoos3.0 out of 5.0
Recent guest reviews
We booked this hotel as it looked good on the website. Parking is very limited if you have a suv over 6'2" in height (you won't fit the underground parking lot and will have to go onto the street as the spots out front are always full). The pool is hideous, slippery, there are no towels and the so called hot tub is lukewarm. The hotel does have a good view but it is in desperate need of renovations.
Beautiful view of the lake but who experience ruined by a hideously unclean bathroom. front desk most polite and helpful but problem not fixed for hours until eventually the front desk person came up and personally cleaned the room. Hotel did provide a partial refund
First room we were checked into had a puddle of water on the floor from a leaking fridge. A call to the front desk resulted in a prompt switch to another room which was much appreciated. Unfortunately that room had a tub that barely drained, not a nice surprise in the morning. There is a fitness room but it is in dire need of TLC, there was rotten fruit on the equipment someone else behind, weights were missing and a very poor selection of equipment. Not the worst room I've stayed in but I expected more of a Holiday Inn.
I booked this as looked good on the website but I was sadly mistake. I fully understand the Holiday in is not a flash hotel was not expecting posh and beautiful. Check in was easy, I had upgraded us to a suite. There was a odd smell in the room but thought well it's out dated and bit old so put it down to that. The kitchen was OK lacking a few things but for the night it was fine, the bathroom was OK but the toilet had black marks in the bottom. The towels where no longer white but grey as is the bed linen but as I said it's a old hotel. But when you start looking at the housekeeping you see the lack of standard. After a few hours in our room a almighty banging and vibration of the bathroom floor started, called reception they send a young lad up who had no idea. We asked for a new room which we was given promptly, a room above the noise instead of below, so pointed this out. So they gave a different room, not sure which room was worst, we was on the top floor. We walked in and all you could here was this low tone vibration and it's constant. I think it's either the extractor from the restaurant below us or air conditioning units on the roof. Decided we was not moving again and poked up with it, then I noticed the housekeeping again. Hairs in one bed, ceiling lamp shades filled with flies, sprinklers covered in cobwebs and flies, dirt marks all over the window frames, dust on the backs of table lamps, stained chair with grease marks on the head rest, splash marks on tables and walls. It just felt that completely neglected of any housekeeping and maintenance as socket blanks where cracked and little fingers could stick them in the hole, cracked class on the fire screen and very stained carpets. The whole hotel is tired and in need of a good updated and better trained housekeeping staff. I paid twice the price for this hotel than the night befores hotel and could not even compare the two, this is not worth the money and I would not stay here again due to the poor housekeeping
The Hotel sits on the causeway that crosses the lake. If you're on the north side, you are on the lake, with a beach. South side; roadway, power lines, pedestrian walkway, and then the lake. Get an upper floor room if you want to stay away from beach or road noise. Unless you want to be able to talk/yell at the people on the beach. Rooms have balconies. I watched a great sunset over the surrounding hills, with the lake in the foreground. No CC on TV (think it's a Canadian thing).
We stayed here for six days in September. Definitely the summer rush is over. Our suite was very comfortable with a balcony view of Osoyoos Lake. The room was clean and well equipped . My only negative comment would be about maintenance. On our first day I mentioned to the front desk that the inside door knob to our balcony was loose. It was never fixed in the six days we were there. Also the toilet was very tentative. The plunger beside the toilet gave me a hint that this was an ongoing problem. Overall though we found the location and accommodations very comfortable.
We stayed here for 3 nights. When we first arrived we asked if they had any rooms facing the river. They were so nice and looked to find something they could give us. When we went into the room which had two double beds we noticed our room didn't have a balcony. So we called down to see if they had one. Because we were there for 3 nights they couldn't find one we could have because they were full for the Saturday night. Our room was nice so we didn't mind. When we went down, we spoke with the staff again to thank them for looking and they looked again and said they had a room available with the balcony if we wanted to upgrade for 15 a night. Of course we decided to go ahead and upgrade! It was definitely worth it. We got a king bed! A huge shout out to the staff what a great job! Thanks again!
Checked in sept 8 at 600pm. Walked into room and dirty, bathroom out dated and a bearing gone in the air conditioning. Called into desk, told about issue. We were asked to go to desk. Received another room with a copy of our drivers license then had two guys show up and look at ax unit to no avail. Sent to another room, keys were not coded to room. Two strikes and over all not impressed. Never again will we try and stay at an old place that is over priced out of season.
We had great time by staying in holiday inn in osoyoos BC. We reached in mid night got my room it was a sweet suit with two bedroom and kitchen attached and dining table in living room was adding charm to it. Beds were very comfy. When we woke up in morning i open the blinds and was amazed with the view out side, lake with mountains surrounding it loved it.
We had a great time visiting the hotel. Great location on the beach. We grilled our own food on the bbq with a great lake front view. Hotel helped with dishes. Rooms had fridge and microwave, hair dryer. Room kept very cool with air conditioning. Choice of pillows. Free kayaking for guests. We enjoyed a few trips around the lake. Our pet was welcome and enjoyed her stay. Very friendly staff that assisted promptly with our requests. Coin laundry on site which is very convenient. Also indoor pool and hot tub.Good breakfast in the hotel. The only hotel with an electric car charger! Free parking underground. Great boardwalk in front of the hotel, to walk the dog.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 443 reviews