Very disappointing stay except for the lake view. First, the staff were unprofessional — when I called to ask about the room size (since it wasn’t shown on the booking page), the customer service agent couldn’t answer. Second, the room cleanliness was below average. I wanted to take a photo of the lake view from the window, but the glass was so dirty it ruined the experience. Breakfast was limited in variety and tasted mediocre, not worth the price. Worst of all, after checking out I noticed the charges didn’t match the bill, and when I called to ask about it, the customer service attitude was unfriendly and unhelpful. Overall, neither professional nor comfortable — I would not stay here again.