The Hoxton Williamsburg4.0 out of 5.0
The Hoxton Williamsburg4.0 out of 5.0
Recent guest reviews
Went to this hotel over New Years Eve and must say it is great. Lovely building in a great location You can't move for beards and MacBooks (So much so that I bought a MacBook Pro 13" with Touch Bar from the apple shop around the corner just to fit in) The rooms are great (we had a view of Manhattan) and the staff are wonderful (well mainly.. Housekeeping are hit and miss) The roof bar is fantastic and I'd think that in summer it will be the place to be. A few things.. The full English breakfast in the lobby.. Could do with a more meat and less arty beans.
We just stayed a week at the hoxton Paris and wanted to check out rhis one during our short trip in New York. I liked a lot the setting and the atmospherd, locatiin was great also. We had dificulties getting a waiter attention at first but then thw gentleman who attended us was grest. Nice place
I had read reviews about the size (or lack there of) of the rooms but the location was ideal for my needs which is why I booked there. I had a standard room but found it really well appointed and with a really comfortable bed with excellent pillows. The bathroom was very clean and had good toiletries. The staff were very friendly and checking in and out was a breeze. I did not have the breakfast bag but went to the restaurant instead which was OK, the service was quite slow to begin with but then I had another waiter who was very attentive, as I was filling in time prior to meeting friends I did not mind the slower service. I would stay at the Hoxton Williamsburg again, it is a great neighbourhood and a nice hotel.
I stayed at The Hoxton for a New Year’s Eve trip with my friend and they did not disappoint. The lobby and decor is very impressive and the atmosphere is hip without being pretentious..a very relaxed setting. The bar was one of our favourite places and the bar staff are knowledgable and helpful. Dan and Adam at the front desk were super friendly and really made our stay what is was. The room was quite small as expected but super cool with great skyline views. We are already planning another trip to The Hoxton and couldn’t recommend this place more!
We stayed at the Hoxton for five days in one of the "cozy" rooms with a Brooklyn view. The room is indeed cozy, but was big enough for two people and our dog and is nicely decorated. The breakfast bags were really great, although the food downstairs was a little bit uneven. The front desk was also super helpful: I left an important bag in my room and they spent multiple phone calls helping to arrange for me to get it back.
So disappointed with our stay here. Having had two friends stay here separately back in September, we were expecting this to be fantastic as they really raved about it. But sadly this was not what we experienced. There is no denying that this is a stunning place to look at - the decor is gorgeous, it feels comfortable and is totally my kind of hotel - on paper that is. What let it down badly was the poor service and the ability to make us feel quite unwelcome. Nothing horrendous happened as such, but an issue from pretty much as soon as we arrived was not handled well and as such set us on a course of feeling undervalued. On arrival there was no-one on the door to greet us, help us with our bags or show us where reception was. We later saw a few new arrivals asking other guests as it was not clear. We did see doormen throughout our stay, but they just stood there and didn't say hello or goodbye. Check in was friendly but on reflection, they didn't really give us any information about the hotel and the amenities, and as such I feel that Front of House were inexperienced. Having been to Williamsburg before, we knew the view of Manhattan from here was stunning and as the Hoxton has a rooftop bar/restaurant, we decided not to book a Manhattan facing room as we would prefer to spend time in the communal areas, making the most of the surroundings. When we asked a waiter how to access the rooftop, we were told that it was closed. Disappointed, we went to reception and explained that this was not made clear on booking nor mentioned on checking in. We also questioned why 3 other hotels in the area all had theirs open. Not being to advise on any of this, the guy on reception decided to call his manager, whispered something to him and then the manager walked off without even acknowledging us! Reception then told us we could go and take a look at the rooftop bar - but whats the point on that if you cant spend any time up there?! So that was the end of the matter. A little shocked at being dismissed by the manager, we did decide to sit down to grab a drink, as the lounge is very nice and the DJ was good. However we waited over 15 minutes to be acknowledged by the waiting staff before eventually being able to order a drink. So feeling very underwhelmed by it all, and with a sense that we were staying at quite a pretentious hotel where customer service is not regarded at all, we decided to get out of the hotel and instead go to an alternative where the rooftop bar was open and we could enjoy the stunning views that we'd hoped to have seen from the Hoxton. Room wise, it was small as expected, but nicely furnished and we slept well - the bed was really comfy. The bathroom was also great with a lovely hot shower. The walls are a bit thin so you can hear doors shutting and people right outside the door but tiredness probably prevented that from being an issue. The breakfast bag is a nice idea and the porridge pot was lovely. No tea in the room though despite asking for some. It was frustrating though to return to the room at 3.30pm later that day to see that housekeeping had not been. Fortunately a girl was doing the rounds filling up water in the rooms and so I spoke to her and she said that we needed to have hung the 'Yep' or 'Nope' sign outside the door to indicate whether we wanted the room doing or not - not something that reception told us about on checking in and also something I've never known a hotel to require guests to do! What happens to the breakfast bag? Do you not get a new one if your room isn't made up? Not at all clear. The girl admitted that many guests get confused over this, but she was very accommodating and arranged for the room to be made. After 2 nights we checked out and it was the same guy who had checked us in. He didn't ask if we had enjoyed our stay, the first thing he said was you have a bill to pay. When we went to pay it, he said it was card only, yet we wanted to pay by cash. He couldn't have cared less. We left the bags and decided to once again get out of the hotel and go for breakfast elsewhere. On returning to the hotel later that day, I grabbed a seat while waiting for my husband and surprisingly was served very quickly by a lady called Michelle. We got in to conversation as she did ask how our stay had been and she was very apologetic for the service we'd received during our stay. It is because of this lovely lady that I've rated this review 3 and not 2 stars. She explained the reasons why the rooftop bar was closed (of which the manager could have done if he'd bothered to speak to us) and also said that reception can take cash, but the system had been down that morning (again something that reception could have told us and maybe even suggested that we settle the bill in cash when we return to collect our bags??). So although we left on a more positive note that we'd anticipated, I'm not sure I would return to the Hoxton as by contrast, the greeting and service we received at both The William Vale (for rooftop view cocktails, twice) and The Williamsburg Hotel (for breakfast) far exceeded what we experienced here. We would have certainly enjoyed spending more time, and money, in the hotel if we'd received the same hospitality as these two other hotels offered. It's all very well being a hip hotel, but a hotel is nothing without the guests for which you are supposed to be accommodating, particularly to a level expected by that of the Hoxton brand. No matter what the concept is, basic customer service is required.
I've been staying at all the hotels in the neighborhood since I moved away. This is my favorite by far in terms of service and culture. As I mentioned the rooms are a bit small but the other amenities in the hotel are what make up for it --- don't spend the time in the room but the neighborhood and common areas. The staff here also understand hospitality unlike other hotels in the neighborhood that have higher rates. I have to give a big shout out to Bryce Foster and Shanice Taylor at the front desk. They are amazing and understand the hospitality industry in and out. You should stay here, they know what it takes for you to have a good vacation.
We spent the weekend in Williamsburg, the first night being at a hotel around the corner from the Hoxton. We walked into the hotel while we were exploring the area and decided next time we visited that we would stay there. We had heard really great things about the new hotel and when you walked in you knew why. Unfortunately, our car broke down that same day, and we immediately said, “we’re staying at the Hoxton tonight.” While we had the opportunity to go back to our hotel from the night before for an exceptional rate, we decided to treat ourselves due to our bad luck. That’s where we went wrong. When we checked in, the girl at the front desk was very nice. Our room was small, but clean and comfortable and we were excited to be there. We went downstairs to the bar for a few drinks before heading to dinner. Great vibe, very trendy. When we returned from dinner around 10:30 p.m., we were unable to get back into our room. The front desk reprogrammed the keys (apparently cell phones have something to do with it), but we still couldn’t get in. The technician on duty finally came up, plugged his computer into the door lock and claimed the battery in the lock was dead and that nothing could be done until 9 a.m. the following day. At midnight we checked into a new hotel room (without any our belongings, which included an inhaler), they gave us a toothbrush and toothpaste and he said “get some sleep.” We called the front desk the following morning at 9 a.m. and they said we should be back in our room shortly. We finally got in around noon with the entire morning wasted, just twiddling our thumbs. No call from the front desk to apologize or to ask if we needed anything. When we learned that we had to spend another night in Brooklyn due to our car, we called the front desk to see what they could do for us because, surely due to the debacle the night before they would do SOMETHING? Especially when we decide to spend ANOTHER night? The front desk manager didn’t even bring up the situation, no apology, nothing and just gave us her “best rate” (which was cheaper online, by the way). When we finally checked out the following morning and was asked about our stay, we said "not good." One of the girls at the front desk said, "oh yes, I hope your car is fixed." Actually, that had zero to do with it! The manager that was on that morning, Sean, spoke with us. After relaying the entire situation to him, all he did was apologize and said that next time we were in town he’d give us “a really good rate.” Any other reputable hotel would be handling the situation much differently. After some back and forth he offered to credit us $50 from our second night’s stay, which never happened. Not only did we stay two nights but we also spent money in their bar, and we got NOTHING from them for the inconvenience except some lame excuse about how they were a new hotel. Even more of a reason to make sure you take care of your guests. I understand that things happen. But as a business owner that works in the hospitality industry, I cannot express how important it is that the customer is ALWAYS number one, ESPECIALLY when they are inconvenienced. Everyone we dealt with was extremely young and unprofessional. We visit Brooklyn often, have many friends that live there, and we will never step foot into this hotel again. And we will be sure to pass the word along as much as we can. I’m giving two stars instead of one because the housekeeping made up for the serious lack of customer service.
Absolutely fantastic place to stay , room was amazing and the whole experience. Loved it!!! Room was cosy and warm ,with a great view !free little brekfast bag lovely touch ,i would Definitely recommend !
An absolute gem of a hotel. Wonderfully styled throughout with great little touches everywhere. Really clean, good location and super friendly/helpful staff. Outstanding, will definitely be staying again.
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Onsite dining
- Rooftop terrace
Located in Williamsburg, The Hoxton Williamsburg is next to popular attractions like Brooklyn Brewery and East River State Park. This 175-room, 4-star hotel has 3 restaurants along with conveniences like free in-room WiFi and a rooftop terrace. It's in central Brooklyn and also close to Music Hall of Williamsburg and WNYC Transmitter Park.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9 AM. There are multiple options for onsite dining with 3 restaurants, including Klein's, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
43-inch a flat-screen TV are available for entertainment, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and free international calls.
At The Hoxton Williamsburg, guests have access to a rooftop terrace, free WiFi in public areas, and free use of bicycles. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and a gift shop.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of null reviews