Floors were extremely dirty. An hour after taking a shower, my feet were nearly black. Carpet was sticky. That’s really my only issue. Everything else was fine
ROACHES, ROACHES, ROACHES. We booked this hotel through Orbitz and up until now have never had a problem with booking through this site. Upon check in, we proceeded to take our stuff up to the room. As we were unpacking a roach crawled out from behind the TV area. We immediately gathered our things and notified the front desk lady. She did offer to send us to the next level. But I told her my daughter is deathly afraid of cockroaches and is immunocompromised. She basically said “what do I expect, it’s New Orleans”. I said ROACHES don’t stay in one area. She said they had just sprayed a few days before and we have been the only one that complained. She stated that he called the manager and that he was not responding to her text. Told me to call the next day and he will be in by 3pm, called the next day and was told to call the back by 5pm still no manager available and he never called me back. you should not have to live with ROACHES. I will be contacting the better business bureau. I forgot to mention I did notice the musty smell as one guess noted. Be aware that Orbitz will not help you resolve the issue. You are on your one so if you book through Orbitz know your money is not safe
I was ignored by clerk at check-in. No toilet paper holder. Bottom of tub was very slippery. Shower curtain rod was rusty. Bathroom exhaust fan was not working.
The room smelled really bad. It smelled like mold. They should address this issue as soon as possible. I couldn't sleep well.
Filthy price is ridiculous for this place. Stay some where else
Room was moldy and smelled bad.
First room was already occupied! Second room television didn’t work. Third room fridge didn’t work and the shower didn’t work AND the tub didn’t drain, plus no toilet paper! Bed was uncomfortable. Could feel the springs!
Lovely hotel very sweet people. THE OLDER LADY AT THE FRONT DESK WAS SO SWEET AND THE SECURITY OFFICER'S WAS VERY KIND.
I didn't like that when i went to the room that they remade the bed with the same used dirty sheets and blankets the last person slept on and there was no shower curtain in the room
The property was on a main street and close to any and everything that would be of interest to me in walking or driving distance. The room was a GREAT size that provided alot of space. My only compliant would be the noise from other guest in the room tyo the left of me and above me. Other then that my overnight stay was great
Friendly staff and good breakfast . Good price as well
Free breakfast is a great thing. Front desk staff really friendly and helpful.
Everything was great. Room was huge and comfortable. AC didn’t blow as cold as we would like but it wasn’t unbearable. Only complaint was there was very limited parking. They told us that the restaurant across the road allowed the hotel guests to park there when there were no spots available at the hotel.
Staff were helpful and customer service oriented. Very accommodating with my early morning request.
The walls were thin, i can hear next door's conversation. I saw 2 cockroaches in my room and it smells musty. Altho the staff were very nice and courteous
Comfort Suites Harvey - New Orleans West places you within a 15-minute drive of popular attractions such as Ernest N. Morial Convention Center and Port of New Orleans. This hotel has 55 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Sitting areas, refrigerators, and microwaves are other standard amenities.
At Comfort Suites Harvey - New Orleans West, guests have access to a gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.
Floors were extremely dirty. An hour after taking a shower, my feet were nearly black. Carpet was sticky. That’s really my only issue. Everything else was fine
ROACHES, ROACHES, ROACHES. We booked this hotel through Orbitz and up until now have never had a problem with booking through this site. Upon check in, we proceeded to take our stuff up to the room. As we were unpacking a roach crawled out from behind the TV area. We immediately gathered our things and notified the front desk lady. She did offer to send us to the next level. But I told her my daughter is deathly afraid of cockroaches and is immunocompromised. She basically said “what do I expect, it’s New Orleans”. I said ROACHES don’t stay in one area. She said they had just sprayed a few days before and we have been the only one that complained. She stated that he called the manager and that he was not responding to her text. Told me to call the next day and he will be in by 3pm, called the next day and was told to call the back by 5pm still no manager available and he never called me back. you should not have to live with ROACHES. I will be contacting the better business bureau. I forgot to mention I did notice the musty smell as one guess noted. Be aware that Orbitz will not help you resolve the issue. You are on your one so if you book through Orbitz know your money is not safe
I was ignored by clerk at check-in. No toilet paper holder. Bottom of tub was very slippery. Shower curtain rod was rusty. Bathroom exhaust fan was not working.
The room smelled really bad. It smelled like mold. They should address this issue as soon as possible. I couldn't sleep well.
Filthy price is ridiculous for this place. Stay some where else
Room was moldy and smelled bad.
First room was already occupied! Second room television didn’t work. Third room fridge didn’t work and the shower didn’t work AND the tub didn’t drain, plus no toilet paper! Bed was uncomfortable. Could feel the springs!
I apologize to you for your stay. we are in the process of hiring new staff. Thanks, John GM
Thanks for your 4out of 4