Very clean and Friendly services. Since like they are under staff maybe the holiday.
Hotel has only been open approx 18 months so is still in great shape, no wear showing. Staff great & breakfast had several choices of hot & cold items.
The room's bathroom was flooded with water. We called and all they did was send someone up to our room with keys to a different room. We got no help in moving all of our luggage to the new room. The new room turned out to be a handicap room with a walk in shower that wasn't to our comfort. The hotel should've upgraded us for the inconvenience, but did nothing. I probably won't stay there again, unless I can't find another hotel.
Checkin was ok. The bed mattress is really comfortable! And the room is fairly spacious and nice, they also have a balcony which brings in fresh air! The only problem we had was when we checked the sheets, they were not clean! Visible stains and didn't not smell good. I went to talk to the manager, asked to move to a different room, the manager was not very nice, and not only she did not apologize she defended herself by saying that they do change sheets to all rooms. which was clearly not the case since the second room's sheets were not clean as well, they sent over the maid and she changed the sheets except for the cover blanket which was not clean as well!
Clean , and roomy rooms. Very accommodating staff. Good breakfast .
My sister wanted to stay here because the price and because they advertised a hot tub. There was no hot tub. There was a fence around the property but it wasn’t in the best area and there wasn’t any cameras on the parking surprisingly.
The check in was simple, clean rooms and plenty of parking area.
Property appears to have been recently remodeled. Staff was nice enough, sometimes talk too much amongst themselves. Everything in room worked as designed and beds were very comfy. 2 frustrating things. 1 they do not keep enough pool towels by the pool so kids are forced to drip throughout the lobby and in the elevators. 2 breakfast stops a few minutes before they say. Don't expect to get a hot breakfast or much selection if you go within 15 minutes of breakfast ending and they are very slow to refill coffee
We really enjoyed the fast check in, generous breakfast, and clean condition of the room. Will definitely like to return.
Hotel was clean. Rooms are nicely kept. Breakfast had a nice selection not just danishes and bagels. Pool was clean and they had a nice up to date grill which we used as well. Full size shampoo, conditioner, and body wash. They also have complimentary toiletries at the front desk if needed. Definitely staying here time and time again if I’m in the area.
Located in Lyon Street within a short walk of Santa Ana Zoo, Holiday Inn Express And Suites Santa Ana - Orange County is within 2 miles (3 km) of Old Orange County Courthouse. This 161-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour business center.
The 161 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.
Holiday Inn Express And Suites Santa Ana - Orange County features free WiFi in public areas, a 24-hour business center, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include express check-out, free newspapers, and laundry facilities.
Thank you for your feedback. We look forward to seeing you again soon! Holiday Inn Express® Santa Ana.
Thank you for leaving feedback about your stay with us. We hope that if your travel plans bring you back to the Orange County area, that you will be our guest again.
Very clean and Friendly services. Since like they are under staff maybe the holiday.
Thank you for your review. We appreciate your feedback.
Thank you for your feedback.
Hotel has only been open approx 18 months so is still in great shape, no wear showing. Staff great & breakfast had several choices of hot & cold items.
Thank you for staying with us at the Holiday Inn Express & Suites in Santa Ana. I'm glad to hear that you had a great experience and enjoyed our relatively new property along with the Express Start Breakfast! We hope to see you again in the future.
The room's bathroom was flooded with water. We called and all they did was send someone up to our room with keys to a different room. We got no help in moving all of our luggage to the new room. The new room turned out to be a handicap room with a walk in shower that wasn't to our comfort. The hotel should've upgraded us for the inconvenience, but did nothing. I probably won't stay there again, unless I can't find another hotel.
Thank you for staying with us during your time in Santa Ana. We apologize for the inconvenience that you experienced during your stay. I'm glad we were able to relocate you to a different room, but am sorry that you were not offered help transporting your luggage to a new room.
Checkin was ok. The bed mattress is really comfortable! And the room is fairly spacious and nice, they also have a balcony which brings in fresh air! The only problem we had was when we checked the sheets, they were not clean! Visible stains and didn't not smell good. I went to talk to the manager, asked to move to a different room, the manager was not very nice, and not only she did not apologize she defended herself by saying that they do change sheets to all rooms. which was clearly not the case since the second room's sheets were not clean as well, they sent over the maid and she changed the sheets except for the cover blanket which was not clean as well!
Thank you for staying with us during your time in Santa Ana. I am sorry to hear about all of the issues that you experienced during your stay and will be investigating this internally in order to avoid any issues in the future. I appreciate your thoughtful feedback, as without it I would not know what needs to be addressed.
Thank you for staying with us at the Holiday Inn Express & Suites in Santa Ana. We are glad to hear that you had a great experience at our location and hope to see you again.
Clean , and roomy rooms. Very accommodating staff. Good breakfast .
Thank you for staying at the Holiday Inn Express & Suites in Santa Ana. We appreciate your feedback and are glad to hear you had a positive stay with us. We look forward to seeing you again in the future if you ever find yourself in the area!
Thank you for your feedback. We look forward to seeing you again soon! Holiday Inn Express® Santa Ana.