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Recent guest reviews

Location was good and secure. Front Desk Veronica was HORRIBLE!!!

Room carpet was severely stained in multiple locations.

It is not at the level of any of the Sheraton hotels I have stayed in the past. The smell every time we walked into the room was pretty bad. The headboards of the beds were pretty beat up and the mattresses should be replaced. The staff was great but check-in took a while as there was only one person working the front desk.

The room was old and tired looking. It needed to be updated. No place in the bathroom to hang your towels , refrigerator was plugged into an outlet that did not work. Also was in the way where you would walk. Black refrigerator could not be seen at night, right next to the bathroom door.

The staff all were very pleasant. The location was good.

I liked the fact that one of the front desk clerks assisted me with water and cold medicine because I was sick. I didn’t like another front desk clerk indicating g that he was putting me in a room that was on a quiet floor but the room was attached to the fitness center with lots of noise until 10 pm. I didn’t like another front desk clerk overlooking me as I waited in line to speak with a front desk clerk. She purposely chose guests that were standing in line behind me in order to avoid helping me. I didn’t like the fact that the telephone in my room was missing necessary cords that are needed for the phone to work. I couldn’t call the front desk or order room-service from my room.

Available parking garage for no additional charge, restaurant and lounge on property.

I called to arrange for a pick up from the airport. I was told that the driver is on the way twice and he will be there in about 20 minutes. After 1/2 hr waiting at airport, I called back to ask about the status, I was told that the driver is not coming and what I was told by the staff on the phone was not correct. I asked to speak to a manger, they said no manger on duty. I had to take a Lyft after all. When I get to the hotel it was never an apology or sorry. I asked for extra blankets/sheets, I was told someone will call me back, never a call back. I Am writhing this complain in hope that hotel manger or corporate management take a look at this property.

I arrived about 3 am. The manager on duty was very nice and helpful. The next morning I tried to book a room for my return to the area in 4 days. I was told this was not possible as my initial booking was thru a third-party vendor. Too bad. I chose to stay somewhere else.

I was at the residence inn across the street in previous nights and it was much nicer.

Overall the room was fine for a quick overnight. Bed was comfortable and sheets were clean. The room was quiet. Room and hallways desperately need updating, lots of stains in the carpet and chips in the wall paper. I specifically booked this hotel for the airport shuttle, but it didn’t start until 7, which was not early enough for our flight so had to Lyft anyways. Breakfast also didn’t start until later so if you are an early person you miss out on all of this. Overall under impressed for what I paid.

Convenient located between airport and downtown. One exit over there arelots of restaurants l

This is an old Sheraton. The wallpaper and carpet is in desperate need of replacement. The furnishings in the room were good to include the bed and linens. It appears like our room was painted but the carpet was not protected and there is paint on the carpet edge all the way around the room. Very bad stains on the room carpet, gross. I will say that the price was indicative of the condition.

Everything was great and the hotel staff was very helpful.

It was a clean and comfortable hotel for a good price. It was a quick drive to the French Quarter, and a nice quiet place to return to for some good sleep.

Nice property. Everything is up to date. Very clean.

Nice staff clean room parking good is not far from the airport

Galleria Blvd Metairie LA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Sheraton Metairie - New Orleans Hotel places you next to Metairie Business District and within 2 miles (3 km) of Lakeside Shopping Center. This 181-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 10:30 AM.


Rooms

All 181 rooms provide coffee makers, free weekday newspapers, and free bottled water. 27-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests staying at Sheraton Metairie - New Orleans Hotel enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Airport transportation is made easy with a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 3

Club Room, 1 King Bed

1 King Bed | Sleeps 3

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Club Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Sheraton Metairie - New Orleans Hotel

Everyone (31) Couples (12) Business (2) Family (13) Friends (2) Other (2)
2
Family Family

Location was good and secure. Front Desk Veronica was HORRIBLE!!!

By , from Texas on Jul 3, 2020

Review comment responded on Jul 6, 2020

Thank you for your feedback.

4
Everyone

By on Feb 18, 2020

Review comment responded on Feb 27, 2020

Thank you for your feedback.

5
Partner Couples

Room carpet was severely stained in multiple locations.

By on Nov 20, 2019

Review comment responded on Nov 20, 2019

Thank you for your feedback

3
Friends Family

It is not at the level of any of the Sheraton hotels I have stayed in the past. The smell every time we walked into the room was pretty bad. The headboards of the beds were pretty beat up and the mattresses should be replaced. The staff was great but check-in took a while as there was only one person working the front desk.

By , from Miami on Nov 12, 2019

Review comment responded on Nov 12, 2019

Thank you for your feedback

4
Family Family

The room was old and tired looking. It needed to be updated. No place in the bathroom to hang your towels , refrigerator was plugged into an outlet that did not work. Also was in the way where you would walk. Black refrigerator could not be seen at night, right next to the bathroom door.

By on Aug 5, 2019

Review comment responded on Aug 6, 2019

Thank you for your feedback

4
Friends

The staff all were very pleasant. The location was good.

By on Jul 25, 2019

Review comment responded on Aug 2, 2019

Thank you for your feedback

3
Everyone

I liked the fact that one of the front desk clerks assisted me with water and cold medicine because I was sick. I didn’t like another front desk clerk indicating g that he was putting me in a room that was on a quiet floor but the room was attached to the fitness center with lots of noise until 10 pm. I didn’t like another front desk clerk overlooking me as I waited in line to speak with a front desk clerk. She purposely chose guests that were standing in line behind me in order to avoid helping me. I didn’t like the fact that the telephone in my room was missing necessary cords that are needed for the phone to work. I couldn’t call the front desk or order room-service from my room.

By on Apr 3, 2019

Review comment responded on Apr 9, 2019

Thank you for your feedback

5
Everyone

By on Feb 19, 2019

Review comment responded on Apr 2, 2019

Thank you for your feedback

5
Family

Available parking garage for no additional charge, restaurant and lounge on property.

By on Feb 14, 2019

Review comment responded on Feb 14, 2019

Thank you for your feedback

1
Everyone

I called to arrange for a pick up from the airport. I was told that the driver is on the way twice and he will be there in about 20 minutes. After 1/2 hr waiting at airport, I called back to ask about the status, I was told that the driver is not coming and what I was told by the staff on the phone was not correct. I asked to speak to a manger, they said no manger on duty. I had to take a Lyft after all. When I get to the hotel it was never an apology or sorry. I asked for extra blankets/sheets, I was told someone will call me back, never a call back. I Am writhing this complain in hope that hotel manger or corporate management take a look at this property.

By on Dec 31, 2018

Review comment responded on Jan 7, 2019

Thank you for your feedback

Sheraton Metairie - New Orleans Hotel

4 Galleria Blvd, Metairie, LA 70001
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