They never cleaned the room in 3 days we put the garbage can out they took it never brought back towels were not replenished or washed coffee in room.was never refilled so had to go downstairs every morning annoying
I did not like it when a customer asked the front desk if he could leave his room while guaranteeing (he sounded congested). He was told yes and he went to the hotel bar. The lady at the front desk could improve her customer service a bit, such as eye contact, smile, and short 'small talk"... not even a "enjoy your stay"
Room 712 was very disappointing it was water damage near the windows the tub and bathroom was very disappointing tbh I didn’t take a shower in the room my entire stay I went to family and used their bathroom the towels had previous dirt on them and I was completely grossed out. The staff was very pleasant how ever the conditions of the hotel disappointed myself and my spouse considering we traveled all the way from Florida :(
Staff was friendly and room and bathroom was Really clean. Should probably replace some of the older towels though
convenient location, reasonably quiet,friendly staff.
Friendly staff. Convenient. Tired restaurant. Food ok
I like the location and amenities of the hotel. I have stayed at this Double Tree a few times and my only complaint this time was that the complimentary cookies were hard and there was an unpleasant smell in the hallway located by the side entrance.
Close to airport. Room service. Easy parking. Need better cleaning of the floors in rooms and halleays. Watch peeling around window frames.
This was not up to the usual Doubletree standards - seemed more like a 2.5 star. But staff was friendly. Bathroom floor was filthy in our room. Cookies were yummy as always!
The room we stayed in 319 had the most uncomfortable beds. (I mentioned to the staff, hoping they will pass along to fix the issue)The light in the shower was falling down. The water didn't get hot enough for us.
The room is like an efficiency room. Ironing board and iron in shower room . The staff is not interested at all to help you. I rather stay in a cheap hotel and get good service or amenities for the lesser price and be happy. The fact that this is a double tree hotel by Hilton....it should have been worth it ...but not ! It's below mediocre
Had a very helpful night desk, and rooms were clean and in order.
Room was a little run down. No counter space in bathroom. Had to put toiletry bag out in the room and walk back and forth to bathroom. Hotel needs a facelift. On the other hand if you want easy access to the airport this would be a great place to stay for that reason and that reason only
I just needed a place to stay for one night in New Orleans, and this place was so convenient, clean and comfortable, not a lot of money, it met all my expectations. Would stay there again.
It was a pleasure to get together with my sisters this weekend. The room in which we stayed was just the icing on the cake..Staff friendly and kind, bed or comfortable. Would mostly stay again.
Located in Kenner - Louis Armstrong International Airport within a mile (2 km) of Cafe Du Monde, DoubleTree by Hilton Hotel New Orleans Airport is within a few miles (5 km) of Lafreniere Park. This 245-room, 4-star hotel has conveniences like an indoor pool, free in-room WiFi, and a free airport shuttle.
Enjoy dining at one of 2 onsite restaurants including River City Creole Grill, which specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.
Guests can expect 37-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free weekday newspapers are also standard. Weekly housekeeping is available.
At DoubleTree by Hilton Hotel New Orleans Airport, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 11 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a business center, and coffee/tea in a common area.
They never cleaned the room in 3 days we put the garbage can out they took it never brought back towels were not replenished or washed coffee in room.was never refilled so had to go downstairs every morning annoying
Thank you for sharing your feedback, Joseph.We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our management team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.
I did not like it when a customer asked the front desk if he could leave his room while guaranteeing (he sounded congested). He was told yes and he went to the hotel bar. The lady at the front desk could improve her customer service a bit, such as eye contact, smile, and short 'small talk"... not even a "enjoy your stay"
Room 712 was very disappointing it was water damage near the windows the tub and bathroom was very disappointing tbh I didn’t take a shower in the room my entire stay I went to family and used their bathroom the towels had previous dirt on them and I was completely grossed out. The staff was very pleasant how ever the conditions of the hotel disappointed myself and my spouse considering we traveled all the way from Florida :(
Staff was friendly and room and bathroom was Really clean. Should probably replace some of the older towels though
convenient location, reasonably quiet,friendly staff.
Friendly staff. Convenient. Tired restaurant. Food ok
I like the location and amenities of the hotel. I have stayed at this Double Tree a few times and my only complaint this time was that the complimentary cookies were hard and there was an unpleasant smell in the hallway located by the side entrance.
Thank you for the excellent rating, Deatrus!Our goal is to go above and beyond to ensure our guests have a memorable experience at DoubleTree by Hilton New Orleans Airport! We look forward to hosting you again soon.