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Recent guest reviews

nicely updated but wish a late check out was available at more reasonable rate for late flights

Nice staff, cranky management. Overall very nice hotel. Should not be using fossil fuel product plastics for breakfast service.

Room carpet appears to be not vaccumed. Refrig ice tray compartment was frozen into a block of ice.

Neighboring properties are sketchy

Excellent cont breakfast. Clean & quiet room.

Great place to stay when needed to be at MSY

Hotel staff were friendly and helpful. Room was clean and area quiet. The hotel is currently undergoing renovations, however, this did not affect our stay in the least due to good management of related activities. Only negative was that we chose an airport hotel to be near the “airport,” but this hotel is located near the old airport and not the new airport. Its quite a ride to the hotel and the free shuttle only goes to the car rental place at the airport requiring a second shuttle to the actual airport. Getting Ubers or Lyfts out to this location is also a little tricky - ordered 5 over the course of the weekend, both companies, and all got lost out there making for a long delay getting anywhere. Our fault, for not looking at the map and just going by the name that listed it as an airport hotel.

Under construction but still ver priced. Smelled funny. Dirty linens.

Location was picked as close to airport, but when called for shuttle was given poor instructions so paid for a cab. Then assigned a handicap room with a slick shower stall. Placed towel down so not to fall and flooded the bathroom. Big scary and very wet. Not a good experience. Thanks for letting us tell you know about bathroom. Good for a wheel chair but not feet.

There was no hot water!!!!!☹️

The property was clean, the staff were very accommodating and courteous

The hotel was close to the airport.

Unhelpful staff.

The beds were incredibly comfortable and the hotel was very clean!

They advertise a free airport shuttle. From the airport I called, and they told me the airport shuttle picks up from the rental car facility. No problem, there's a shuttle for that too. After I get there, there is no signage to the meeting place, but after several calls, they got me there. Inconvenient, but they were nice, so okay. The next morning at check out, when I asked at the front counter for where to meet the shuttle back, they insisted that there is no shuttle to the airport. Only after challenging this did he relent that they don't go to the airport because they go to the rental car facility. You advertise this as an airport shuttle, please don't get miffed when I call it one. Seriously, the trip from the airport to the hotel took far longer and was much harder than it needed to be, but I rate it higher because they were working with me. The trip back was very low effort and way faster, but less pleasant because it was required arguing about what is and is not an airport shuttle.

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W Airline Dr Kenner LA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Kenner - Louis Armstrong International Airport, Best Western Plus New Orleans Airport Hotel is within a 10-minute drive of popular attractions such as Destrehan Plantation and Pontchartrain Center. This 70-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

42-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, refrigerators, and microwaves.


Property features

Built in 2016, the brand new Best Western Plus New Orleans Airport Hotel offers an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a cruise ship terminal shuttle. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Guest reviews for Best Western Plus New Orleans Airport Hotel

Everyone (28) Couples (9) Family (22)
5
Family

nicely updated but wish a late check out was available at more reasonable rate for late flights

By on May 30, 2023

5
Everyone

Nice staff, cranky management. Overall very nice hotel. Should not be using fossil fuel product plastics for breakfast service.

By on Mar 14, 2023

3
Partner Couples

Room carpet appears to be not vaccumed. Refrig ice tray compartment was frozen into a block of ice.

By on Jan 3, 2023

Review comment responded on Jan 15, 2023

We appreciate you for leaving this rating and review. We will definitely meet with housekeeping to reinforce our quality and standards specifications. Thank you for choosing Best Western, we hope to serve you better in the future.

5
Business Business

Neighboring properties are sketchy

By on Oct 13, 2022

Review comment responded on Oct 18, 2022

Thank you for your rating and feedback, Matthew! We would like you to rest assured that we have never had any problems with anyone in the surrounding area that would put the health or safety of our valued guests or employees at risk. The warehouse behind us is actually a film production set house, the gas station is a trustworthy truck stop and Subway, and the surrounding neighborhood doesn't cause any problems and we've never had a noise complaint. We appreciate your review and look forward to seeing you again!

4
Everyone

By on Jul 14, 2022

Review comment responded on Oct 18, 2022

Thank you for your rating, Benjamin!

5
Family

Excellent cont breakfast. Clean & quiet room.

By on May 24, 2022

Review comment responded on Jul 24, 2022

Thank you for the wonderful review, Nelson! Hope to see you again soon!

1
Everyone

By on Apr 28, 2022

Review comment responded on Jul 28, 2022

Thank you for your rating

5
Everyone

Great place to stay when needed to be at MSY

By on Apr 17, 2022

Review comment responded on Jul 24, 2022

Thank you for your review, we are happy to hear our location was beneficial for you!

4
Partner Couples

Hotel staff were friendly and helpful. Room was clean and area quiet. The hotel is currently undergoing renovations, however, this did not affect our stay in the least due to good management of related activities. Only negative was that we chose an airport hotel to be near the “airport,” but this hotel is located near the old airport and not the new airport. Its quite a ride to the hotel and the free shuttle only goes to the car rental place at the airport requiring a second shuttle to the actual airport. Getting Ubers or Lyfts out to this location is also a little tricky - ordered 5 over the course of the weekend, both companies, and all got lost out there making for a long delay getting anywhere. Our fault, for not looking at the map and just going by the name that listed it as an airport hotel.

By , from New Albany on Feb 28, 2022

Review comment responded on Jul 24, 2022

We appreciate your review, we hope to see you again soon!

2
Business Business

Under construction but still ver priced. Smelled funny. Dirty linens.

By on Nov 19, 2021

Review comment responded on Nov 23, 2021

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. That said, I'm sorry if there were disappointing aspects to your stay, particularly with the overall construction and upkeep of the hotel and your room. I greatly appreciate your comments so we can look into aspects of the hotel that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

Best Western Plus New Orleans Airport Hotel

189 W Airline Dr, Kenner, LA 70062
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