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Best Western Plus New Orleans Airport Hotel

2.5 out of 5.0

Best Western Plus New Orleans Airport Hotel

2.5 out of 5.0

Recent guest reviews

Could hear neighbors talking and fighting. Walls are not well insulated

Close to the airport but no plane noise. Staff was very nice quick checkin and friendly shuttle driver to the airport.

Great room that’s really convenient to an early departure or late arrival in NOLA.

Very nice facility, it appeasrs to be new. The bedding is good quality and the local shuttle was very convient.

We are staying here for a night before we take a cruise out of the Port of New Orleans. It has been an excellant stay with shuttle amenities for the airport and the port. What a huge convenience! Friendly, knowledgeable staff, a clean comfortable room, and hot breakfast. All we needed and more. If we make it back to New Orleans in the future we will use this hotel!

1) When checking in, the clerk (female) was not friendly at all so we did not feel welcome. 2) When we entered the room, we noticed right away that there were no pillows on one side of the bed, they were all on the other side. 3) The bed pad was ripped and torn near the head of the bed. 4) There were only two sets of towels available which was really inconvenient. 5) We were there three nights and after the first night, I had to remove the sheets from the bed in order to have fresh sheets. 6) When checking out, the clerk (male) said that the receipt would be sent to my email, and i would have liked a paper copy also but it was not mentioned as an option. 7) Sorry, but we're not sure if we will have a return stay.

Staff very friendly and helpful. Room was very clean and comfortable.

Though it has been several months since I have stayed at this hotel, it continues to be one of my favorites for runs to and from the airport. First, the front desk staff are friendly as is the hotel's manager. Also, after staying here several times over the last couple of years, I can confidently say that I have never had problems with the check-in or check-out process. Further, one of the nicest features about the place is the strong smell of cleanliness experienced upon immediately entering the front entrance and permeating my room during my stay. I also enjoy a great working AC, and it runs fairly quietly. The curtaining in the room is also nice as the room remains dark throughout the night. Further, though it's an airport hotel, plane noise can hardly be heard outside, and the hall noise is fairly quiet as well though I was on the first floor, which is typically noisy at other hotels. I also thoroughly enjoyed a comfortable bed, a nice shower, a clean bathroom, and comfortable seating. Additionally, one surprising feature that has remained great during all of my stays here is the fast, reliable wifi service. You will not be disappointed with your experience in using it. Though I did not partake of breakfast during my last stay, I found the complimentary offerings to be quite fresh and tasty, especially the eggs, sausage, and fruit. If you are looking for an affordable spot for a quick night's sleep before or after a flight from the NOLA airport, I think you'll be pleased

Nice hotel close to the airport. Plenty of food places and casinos near. Twenty minutes from Bourbon Street. My only issues were the young lady who worked the front desk at check in could have been more approachable. Glad I bought my own towels because they're towels looked old and very dingy. Hotel needs to invest in new towels.

Very good customer services facility and transportation

Hotel was clean and staff was friendly. My only criticism is more of a personal preference. The pillows were just overstuffed so I wasn’t as comfortable as I could have been but the hotel was clean and up to date. This was our 2nd time staying there to catch an early flight out of NOLA. I would stay there again.

Very clean and the staff was nice. Beds was soft and comfortable.

Much smaller than Best Western False River previous two nights. Pillows too puffy. Shower not user friendly. Tv remote worked with difficulty.

If you need to stay near the airport, this is the place to be. Newer hotel with an efficient and friendly shuttle service.

The room was nice but front desk customer service was poor. I’m not sure if she was tired but she never smiled and we didn’t feel welcomed. Great that they have a free shuttle but they picked us up in a small van and several other people were waiting as well and not everyone could get on the van and they also had called for the shuttle. The driver said the front desk just sent her with the small van. There were a few disgruntled passengers, especially after a long flight. They should just send out the large van because more then likely other passengers may have called for a shuttle and will be waiting.

Quick check in. Shuttle pick up and drop to get dinner across the highway. They called taxi company for 3am pickup to airport. Quick stay for us, no complaints.

Spending one night there for in transit time. Was near the airport and well managed. Of note, the staff was friendly. We left the next morning, but the breakfast was nice.

189 W Airline Dr Kenner LA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in Kenner - Louis Armstrong International Airport, Best Western Plus New Orleans Airport Hotel is within a few miles (5 km) of sights such as Rivertown Repertory Theatre and Veterans Park. This 70-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's near the airport and also near Ama Park and Susan Park.


Dining

Free continental breakfast is included with your stay and awaits you each morning.


Rooms

A 42-inch TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an MP3 dock, a refrigerator, and a microwave.


Property features

Built in 2016, the brand new Best Western Plus New Orleans Airport Hotel offers an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and a computer station.

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Guest reviews for Best Western Plus New Orleans Airport Hotel

Everyone (33)
4
Everyone

Could hear neighbors talking and fighting. Walls are not well insulated

By on Dec 9, 2018

5
Everyone

By on Nov 16, 2018

Review comment responded on Nov 21, 2018

Thank you so much for reviewing us. We are always happy to hear positive feedback and glad that we provided the service you expected. We hope you will stay with us again on your next visit and we can do even better. Have a great day!

4
Everyone

By on Nov 11, 2018

Review comment responded on Nov 21, 2018

Thank you for your review, we hope that you will stay with us the next time you are in town.

5
Everyone

Close to the airport but no plane noise. Staff was very nice quick checkin and friendly shuttle driver to the airport.

By , from New Orleans on Nov 8, 2018

Review comment responded on Nov 21, 2018

Thank you for your feedback. We are glad we could make your stay enjoyable. Hope to see you back soon.

5
Everyone

Great room that’s really convenient to an early departure or late arrival in NOLA.

By , from Riverhead NY on Nov 7, 2018

Review comment responded on Nov 21, 2018

Thank you for taking the time to review our hotel. We love to hear feedback from our guest.

5
Everyone

Very nice facility, it appeasrs to be new. The bedding is good quality and the local shuttle was very convient.

By , from Columbus OH on Nov 5, 2018

4
Everyone

By on Oct 27, 2018

Review comment responded on Nov 21, 2018

Thank you for your review, we hope that you will stay with us the next time you are in town.

5
Everyone

We are staying here for a night before we take a cruise out of the Port of New Orleans. It has been an excellant stay with shuttle amenities for the airport and the port. What a huge convenience! Friendly, knowledgeable staff, a clean comfortable room, and hot breakfast. All we needed and more. If we make it back to New Orleans in the future we will use this hotel!

By , from New Orleans on Oct 13, 2018

4
Everyone

1) When checking in, the clerk (female) was not friendly at all so we did not feel welcome. 2) When we entered the room, we noticed right away that there were no pillows on one side of the bed, they were all on the other side. 3) The bed pad was ripped and torn near the head of the bed. 4) There were only two sets of towels available which was really inconvenient. 5) We were there three nights and after the first night, I had to remove the sheets from the bed in order to have fresh sheets. 6) When checking out, the clerk (male) said that the receipt would be sent to my email, and i would have liked a paper copy also but it was not mentioned as an option. 7) Sorry, but we're not sure if we will have a return stay.

By , from Urbana, IL on Sep 19, 2018

5
Everyone

Staff very friendly and helpful. Room was very clean and comfortable.

By on Aug 20, 2018

Best Western Plus New Orleans Airport Hotel

189 W Airline Dr, Kenner, LA 70062