nicely updated but wish a late check out was available at more reasonable rate for late flights
Nice staff, cranky management. Overall very nice hotel. Should not be using fossil fuel product plastics for breakfast service.
Room carpet appears to be not vaccumed. Refrig ice tray compartment was frozen into a block of ice.
Neighboring properties are sketchy
Excellent cont breakfast. Clean & quiet room.
Great place to stay when needed to be at MSY
Hotel staff were friendly and helpful. Room was clean and area quiet. The hotel is currently undergoing renovations, however, this did not affect our stay in the least due to good management of related activities. Only negative was that we chose an airport hotel to be near the “airport,” but this hotel is located near the old airport and not the new airport. Its quite a ride to the hotel and the free shuttle only goes to the car rental place at the airport requiring a second shuttle to the actual airport. Getting Ubers or Lyfts out to this location is also a little tricky - ordered 5 over the course of the weekend, both companies, and all got lost out there making for a long delay getting anywhere. Our fault, for not looking at the map and just going by the name that listed it as an airport hotel.
Under construction but still ver priced. Smelled funny. Dirty linens.
Location was picked as close to airport, but when called for shuttle was given poor instructions so paid for a cab. Then assigned a handicap room with a slick shower stall. Placed towel down so not to fall and flooded the bathroom. Big scary and very wet. Not a good experience. Thanks for letting us tell you know about bathroom. Good for a wheel chair but not feet.
There was no hot water!!!!!☹️
The property was clean, the staff were very accommodating and courteous
The hotel was close to the airport.
Unhelpful staff.
The beds were incredibly comfortable and the hotel was very clean!
They advertise a free airport shuttle. From the airport I called, and they told me the airport shuttle picks up from the rental car facility. No problem, there's a shuttle for that too. After I get there, there is no signage to the meeting place, but after several calls, they got me there. Inconvenient, but they were nice, so okay. The next morning at check out, when I asked at the front counter for where to meet the shuttle back, they insisted that there is no shuttle to the airport. Only after challenging this did he relent that they don't go to the airport because they go to the rental car facility. You advertise this as an airport shuttle, please don't get miffed when I call it one. Seriously, the trip from the airport to the hotel took far longer and was much harder than it needed to be, but I rate it higher because they were working with me. The trip back was very low effort and way faster, but less pleasant because it was required arguing about what is and is not an airport shuttle.
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Located in Kenner - Louis Armstrong International Airport, Best Western Plus New Orleans Airport Hotel is within a 10-minute drive of popular attractions such as Destrehan Plantation and Pontchartrain Center. This 70-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.
42-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, refrigerators, and microwaves.
Built in 2016, the brand new Best Western Plus New Orleans Airport Hotel offers an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a cruise ship terminal shuttle. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.
nicely updated but wish a late check out was available at more reasonable rate for late flights
Nice staff, cranky management. Overall very nice hotel. Should not be using fossil fuel product plastics for breakfast service.
Room carpet appears to be not vaccumed. Refrig ice tray compartment was frozen into a block of ice.
Neighboring properties are sketchy
Thank you for your rating and feedback, Matthew! We would like you to rest assured that we have never had any problems with anyone in the surrounding area that would put the health or safety of our valued guests or employees at risk. The warehouse behind us is actually a film production set house, the gas station is a trustworthy truck stop and Subway, and the surrounding neighborhood doesn't cause any problems and we've never had a noise complaint. We appreciate your review and look forward to seeing you again!
Thank you for your rating, Benjamin!
Excellent cont breakfast. Clean & quiet room.
Thank you for the wonderful review, Nelson! Hope to see you again soon!
Thank you for your rating
Great place to stay when needed to be at MSY
Thank you for your review, we are happy to hear our location was beneficial for you!
Hotel staff were friendly and helpful. Room was clean and area quiet. The hotel is currently undergoing renovations, however, this did not affect our stay in the least due to good management of related activities. Only negative was that we chose an airport hotel to be near the “airport,” but this hotel is located near the old airport and not the new airport. Its quite a ride to the hotel and the free shuttle only goes to the car rental place at the airport requiring a second shuttle to the actual airport. Getting Ubers or Lyfts out to this location is also a little tricky - ordered 5 over the course of the weekend, both companies, and all got lost out there making for a long delay getting anywhere. Our fault, for not looking at the map and just going by the name that listed it as an airport hotel.
We appreciate your review, we hope to see you again soon!
Under construction but still ver priced. Smelled funny. Dirty linens.
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. That said, I'm sorry if there were disappointing aspects to your stay, particularly with the overall construction and upkeep of the hotel and your room. I greatly appreciate your comments so we can look into aspects of the hotel that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.
We appreciate you for leaving this rating and review. We will definitely meet with housekeeping to reinforce our quality and standards specifications. Thank you for choosing Best Western, we hope to serve you better in the future.