I like the desk agent Brittany. She was very nice.
Spent 40 minutes on hold trying to get transportation to hotel. Had to go through 800 number and several others before getting response from hotel front desk. This was the ONLY issue. The staff were very courteous, friendly and helpful. The morning shuttle ran on time.
I stayed on the second floor but the lobby smells it maybe mold or water damage smell. Second floor smells. I wasn’t happy at all.
Outdated overall
Very nice hotel Friendly staff No free parking at all.
Front Desk agents were great! Property cleanliness and amenities were okay.
Cleanliness and Conveniently located by the airport is what I liked most. Having to pay for parking and no grab bag breakfasts is what I liked least.
Everything was great! The property was lovely the staff were helpful
Înhame alarm for all night , cant sleep all night .
I would have liked to have clearer indications on how to get the hotel shuttle, otherwise no complaints.
The power went out and no one even offered an explanation, so I had to get dressed for a funeral in the dark and wear wrinkle clothes to a funeral of a dear loved one
Located in Kenner - Louis Armstrong International Airport, Hilton New Orleans Airport is within a 10-minute drive of Esplanade Mall and Lafreniere Park. This 319-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
All of Hilton New Orleans Airport's 319 rooms are recently renovated and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect WiFi, wired Internet, and 55-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Laptop-compatible safes, ironing boards, and desks are also available.
Guests staying at Hilton New Orleans Airport enjoy an outdoor pool, a 24-hour gym, and WiFi in public areas. If you drive, self parking is USD 15.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a spa tub, conference space, and a business center.
I like the desk agent Brittany. She was very nice.
Spent 40 minutes on hold trying to get transportation to hotel. Had to go through 800 number and several others before getting response from hotel front desk. This was the ONLY issue. The staff were very courteous, friendly and helpful. The morning shuttle ran on time.
Thank you for the great feedback you have provided. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. Thank you again for your review, and we look forward to welcoming you back in the future!
I stayed on the second floor but the lobby smells it maybe mold or water damage smell. Second floor smells. I wasn’t happy at all.
I would like to personally apologize and say we are so sorry to hear you had such a disappointing experience with us. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. I can assure you we will further investigate your claim as we take our guests’ safety and security very seriously. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.
Outdated overall
Very nice hotel Friendly staff No free parking at all.
Thank you for taking a moment to share your experience. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Your kind acknowledgment of the service of our associates is very much appreciated. I cannot wait to share your kind words! We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. I appreciate the feedback that you have shared, and we certainly look forward to your return!