One of the worst stays ever. I have stayed and lower prices motels with way better overall experience.
I got in esrly from my cruise and went to the hotel to check my bag because I didn't want to walk around with them but much to my surprise they let me check in early around 11:00 am. The staff was friendly and the facility was very clean. 5 minute walk to Treasure Chest Casino.
The first room we received upon checkin didn't have a properly functioning door (lock would not secure and door was misaligned to doorframe). Second room had pubic hairs on side of tub AND in both the washcloths and bath towels. Even though this was just for a quick overnight stay after a long overseas flight, I would not recommend it.
Nice hotel with comfortable beds. Just need a fan in the bathroom!
Very nice overall, but airport shuttle was very slow
Very nice entry and lobby. People were great. Food at the restaurant was good. Bed was comfortable. The guy that picked us up at the airport was very pleasant to visit with on the trip to the hotel. We would stay here again.
The staff was very pleasant. Unfortunately the hotel had a few leaks in the roof. The staff took care of the problems as they arised which did not interfere with our stay. Overall our room was clean and comfortable
The entire experience was pleasant from the front desk staff (Tiffany) accommodating my family foe an early check in to the cleaning staff and their friendly personalities. The room was spacious and clean and fairly up to date.
Short but nice. Could nt enjoy the restaurant neither breakfast due to the early flight.
Great staff very friendly and helpful very clean hotel great location grounds very well kept look forward to my next stay
We stayed here because we had an early flight. Everything was comfy and great. We ordered some room service and the Cobb salad was great. Free hourly shuttle to airport.
Our experience started off badly, as ORBITZ lied about the type of room we were getting, it said we would get king bed rooms, handicap accesible, also requested adjoining rooms, one of the rooms was as far away as possible. The staff was very nice however not very helpful. Was told at front desk that they would get in touch with Orbitz regarding the mishap with my reservation, this never happened. Daily cleaning in the room was a total mess, one day the room wasn't even touched, we were out of the room since 8 am and didn't come back till 10 pm only to find the room not cleaned out. The hotel itself is rather new and well maintained but it lacks a lot in attention with the personnel running it.
The staff here is top notch. Everyone was super friendly and helpful when we were new to town and looking for a great local dinner, their recommendation was great! The hotel room was nice and clean, very well maintained for being 10+ years old. We had complimentary bottled water in the room and the beds were very comfortable. Would definitely stay here again.
The hotel was nice. But, we were charged TWICE. And, of course, although the charge comes out in minutes, the refund takes 7-10 dats. Not so happy about that!
Overall experience was amazing. Only thing I would've preferred was the iPod/radio hook up connection it said it had in the booking information. Everything else was great and will be staying there again.
Very next! My only issue was being given a handicap room. My husband is very tall, and the shower head was dropped to about 5 feet.
Great staff. Great location. Would stay there again. Weekend for the girls we all had a great time and will stay here again. Rooms were ready and clean. Transportation from the airport was great and fast.
We really enjoyed our stay at this hotel. The fact that it was located next to the beautiful lake ponchatrain was awesome. Fitness center, on site dining, swimming pool... There was very little this place didn't have. We stayed in for one of the two nights and ordered room service. The menu at first glance wasn't very impressive so we ordered the calypso chicken club and it was delicious!!!! The hotel staff especially room service were very polite. Neighbhoring shopping centers and restaurants down the street from the hotel were a hit as well as the fact that NEW ORLEANS was only a twenty minute drive away!!!!! We truly enjoyed our stay!
Located in Kenner - Louis Armstrong International Airport, Hilton Garden Inn New Orleans Airport is within a 10-minute stroll of sights such as Treasure Chest Casino and Pontchartrain Center. This 122-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour fitness center. Located centrally in Kenner, it's connected to the convention center and also close to Cafe Du Monde and Esplanade Mall.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
The 122 rooms have an array of amenities, including iPod docks, microwaves, and refrigerators. Guests can expect free WiFi and wired Internet, along with 37-inch flat-screen TVs and pay movies. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include coffee makers, free weekday newspapers, and safes.
Guests of Hilton Garden Inn New Orleans Airport have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
One of the worst stays ever. I have stayed and lower prices motels with way better overall experience.
Thank you for staying with us and for your gracious rating. On behalf of all of us at Hilton Garden Inn New Orleans Airport, we would like to invite you for another outstanding visit. Thank you, Constance Frazier, Director of Sales/Acting General Manager
Thank you for sharing the wonderful rating about your experience at Hilton Garden Inn New Orleans Airport. We are happy to learn your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Thank you, Tom Lott, General Manager
I got in esrly from my cruise and went to the hotel to check my bag because I didn't want to walk around with them but much to my surprise they let me check in early around 11:00 am. The staff was friendly and the facility was very clean. 5 minute walk to Treasure Chest Casino.
Thank you for including Hilton Garden Inn New Orleans Airport in your travel plans. It is a pleasure to read about your excellent check-in experience and that our staff took such great care of you. We will surely share your compliments with them. We loved having you as our guest, and hope you will choose us again the next time you are in our area. Thank you, Tom Lott, General Manager
The first room we received upon checkin didn't have a properly functioning door (lock would not secure and door was misaligned to doorframe). Second room had pubic hairs on side of tub AND in both the washcloths and bath towels. Even though this was just for a quick overnight stay after a long overseas flight, I would not recommend it.
Thank you for being our guest. We apologize for the difficulties you had in both of your rooms and regret the inconvenience it caused. Your feedback has been discussed with our maintenance and housekeeping team to make sure we are consistent with our service delivery. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you, Tom Lott, General Manager
Nice hotel with comfortable beds. Just need a fan in the bathroom!
Thank you for choosing Hilton Garden Inn New Orleans Airport. We are glad overall you had an enjoyable experience with us and loved your comfortable accommodations. We value your feedback and hope to welcome you back soon. Thank you, Rick Engel, General Manager
Very nice overall, but airport shuttle was very slow
Thank you for sharing your experience at Hilton Garden Inn New Orleans Airport. We are glad you enjoyed everything that we have to offer at our hotel. However, we are sorry you experienced a delay in our shuttle service to the hotel. We have contacted the service provider and shared your concerns to make sure that our guests are not inconvenienced with the shuttle pick-up services in the future. We look forward to welcoming you back soon. Thank you, Rick Engel, General Manager
Very nice entry and lobby. People were great. Food at the restaurant was good. Bed was comfortable. The guy that picked us up at the airport was very pleasant to visit with on the trip to the hotel. We would stay here again.
Thanks for staying at the Hilton Garden Inn New Orleans Airport. We are delighted to read how much you liked our courteous service and that you slept well on our comfy beds. We appreciate your kind review and hope you will be back to see us again soon. Thank you, Rick Engel, General Manager
The staff was very pleasant. Unfortunately the hotel had a few leaks in the roof. The staff took care of the problems as they arised which did not interfere with our stay. Overall our room was clean and comfortable
Thank you for reviewing the Hilton Garden Inn New Orleans Airport. It’s a pleasure to know you had a good stay and that our staff was attentive to your needs. We appreciate your nice comments about our well-appointed rooms and hope to see you as our guest again. Thank you, Rick Engel, General Manager
The entire experience was pleasant from the front desk staff (Tiffany) accommodating my family foe an early check in to the cleaning staff and their friendly personalities. The room was spacious and clean and fairly up to date.
What a pleasure it is to receive feedback such as yours. Here at Hilton Garden Inn New Orleans Airport, we strive to provide outstanding service, and it is encouraging to receive confirmation that our efforts make a difference. Your compliments will be shared withTiffany. Thank you again for staying with us, and we hope we have the opportunity to welcome you back soon. Thank you, Rick Engel, General Manager
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Thank you, Constance Frazier Director of Sales/Acting General Manager