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Hilton Garden Inn New Orleans Airport

3.0 out of 5.0

Recent guest reviews

Overall experience was amazing. Only thing I would've preferred was the iPod/radio hook up connection it said it had in the booking information. Everything else was great and will be staying there again.

Very next! My only issue was being given a handicap room. My husband is very tall, and the shower head was dropped to about 5 feet.

Great staff. Great location. Would stay there again. Weekend for the girls we all had a great time and will stay here again. Rooms were ready and clean. Transportation from the airport was great and fast.

We really enjoyed our stay at this hotel. The fact that it was located next to the beautiful lake ponchatrain was awesome. Fitness center, on site dining, swimming pool... There was very little this place didn't have. We stayed in for one of the two nights and ordered room service. The menu at first glance wasn't very impressive so we ordered the calypso chicken club and it was delicious!!!! The hotel staff especially room service were very polite. Neighbhoring shopping centers and restaurants down the street from the hotel were a hit as well as the fact that NEW ORLEANS was only a twenty minute drive away!!!!! We truly enjoyed our stay!

Rooms were clean and everything was there that we needed. The staff were very nice and went above and beyond to help us with our local experience needs.

It was a good stay and we enjoyed the free parking, courteous staff, and space.

Very clean room and very relaxing. It was a very brief trip but very enjoyable.

The hotel was clean and comfortable. We were on the go most of the time so we really just showered and slept in the hotel. The staff was very friendly and helpful. You advised free complimentary breakfast but that is not true, I was disappointed that I had to pay or go out to get breakfast!!!!

Hotel staff very accomodating and friendly. The room was great - no problems. We have been to the New Orleans area many times and this was the best hotel so far. Booked reservations on-line with no problems whatsoever. Rates very reasonable. Will be sure to stay at Hotel Kenner when we come back to New Orleans.

This hotel is in transition - it has the opportunity to become something spectacular...or become an absolute dump. We had a great view of the lake and fireworks from the casino Our room had numerous "holes" in the carpet - as if they cut out the stains. The bed spread had holes and the bed skirt had stains. The duvet was lumpy as it hadn't been dried properly. The towels were old and one set had some old stains... But the room and bathroom were well cleaned overall. We booked this place because of the shuttle and "free" breakfast. Turns out there was a $6 charge for an average buffet - eggs, bacon, sausage, danishes. We didn't eat, so I can't comment on the food. Not sure if I would stay her again because of the price, but it was New Year's Eve... The staff said it had jst been bought and it might be sold again...

The entire first floor was blocked off and all the access doors around the building too. I was trying to find a side door and peeked in and saw that the first floor was filled with mold and looked like it was old damage. Then I found two cockroaches in my room when I went in. :-(

The hotel looked great from the outside and the room was very clean, however once you start looking at things closer, that is when you find things you weren't expecting. The bed was as hard as a rock, 1 out of 2 lights in the bathroom were burnt out, the towel rack in the shower was loose and looked like one of the racks would fall off any minute, housekeeping was horrible. All they did was basically make the bed and give you towels, until you check out. To top that, the customer service seemed friendly, but asking them a question, there reply was either "oh, i don't know/I can't help you" or very short two word responses. It was an ok place to stay, but I don't think I will be coming back anytime soon.

We booked this hotel online for a week- it was close to a wedding in the area. The morning/afternoon front desk staff wasn’t very friendly. The room we checked into hadn’t been cleaned: The carpet was dusty, the mattress and duvet were stained, there was prominent black mold in the bathroom, a thick ring of soap scum in the bathtub, broken floor tiles, raw electrical wires lying on the carpet from under the air conditioner, no working ventilation. We went to inquire about getting put into another room, but it was so late and the line was so long that after driving for 16 hours and waiting in an un-moving line for 30 minutes that we decided to crashed elsewhere the first night. We had a party of people staying here and they joined us later in the week; all their bathrooms had a mold problem and no ventilation, as well. We only had hot water one day of our week’s stay. We continued to inquire about the water, and continued to hear that it would be fixed “soon”. A lot of people started checking out as soon as they found out there was no hot water. We talked to two families and they said that they weren’t even made aware of the situation upon check-in. No one in our party ever had their room vacuumed, sheets changed, or were given a full set of towels, though they requested it each day. The second to last day of the stay, one of our party members found a long red hair in their breakfast food. When someone came to take the plate away, she grumbled under her breath that "stupid people need to eat their food". We explained nicely that we'd found a long red hair in it. She said, "Well I have red hair... it's PROBABLY MINE!" and walked away. We were shocked by her behavior towards us. We were never asked if we could be given a new plate of food or had an apology. Though we inquired daily, we were never given any sort of discount for not having hot water the entire week.

The beds were very comfy. Our kids loved the pool! We all really enjoyed the variety at the breakfast bar. also the excersize room was the best I've been to yet! Will go again.

i had alot of family at the pool for a picnic and had a great time.

The hotel exceeded my expectations. It was very pretty and clean and comfortable. It was well stocked with essentials to meet most of your needs. The staff were very friendly and helpful. The breakfast buffet was excellent, providing a wide variety of breakfast choices. It was a convenient location, and I would stay there again and recommend it to anyone.

The hotel definitely served my needs. The hotel was clean, the bed was comfortable, and the staff was very helpful. The only negative was the distance from downtown New Orleans and the fire alarms that went off my first night.

4535 Williams Blvd Kenner LA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Kenner - Louis Armstrong International Airport, Hilton Garden Inn New Orleans Airport is within a 10-minute stroll of sights such as Pontchartrain Center and Treasure Chest Casino. This 3-star hotel has 122 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's near the airport and also near Esplanade Mall and Susan Park.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 10 AM.


Rooms

Hilton Garden Inn New Orleans Airport's 122 rooms are air-conditioned and provide iPod docks, microwaves, and refrigerators. Guests can expect 37-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include coffee makers, free weekday newspapers, and phones.


Property features

Guests of Hilton Garden Inn New Orleans Airport have access to an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Two Double Beds

Full 2 | Sleeps 4

Two Double Beds With Sofabed

Full 2 | Sleeps 6

Room, Accessible

Full 2 | Sleeps 4

Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Guest reviews for Hilton Garden Inn New Orleans Airport

Everyone (2) Business (1) Couples (3) Family (9) Friends (1) Other (1)
5

very beautiful hotel, friendly service.

Everyone

Overall experience was amazing. Only thing I would've preferred was the iPod/radio hook up connection it said it had in the booking information. Everything else was great and will be staying there again.

By on May 8, 2017

Review comment responded on May 10, 2017

Thank you for your wonderful review of your stay at Hilton Garden Inn New Orleans Airport. We are delighted to know you loved every aspect of your experience with us. We appreciate you choosing us over other hotels in the area and look forward to welcoming you back for another visit. Thank you, Tionnie Hasty, Front Office Manager

4

lovely!!

Everyone

Very next! My only issue was being given a handicap room. My husband is very tall, and the shower head was dropped to about 5 feet.

By on Oct 8, 2016

Review comment responded on Oct 17, 2016

We are delighted to learn that you enjoyed your recent stay with us. Comments like yours continue to motivate and inspire us to provide an outstanding guest experience. We hope to see you again when your travels bring you back to the Kenner area!

5

great time

GetawayWithFriends

Great staff. Great location. Would stay there again. Weekend for the girls we all had a great time and will stay here again. Rooms were ready and clean. Transportation from the airport was great and fast.

By on Dec 12, 2015

5

best anniversary getaway

Families

We really enjoyed our stay at this hotel. The fact that it was located next to the beautiful lake ponchatrain was awesome. Fitness center, on site dining, swimming pool... There was very little this place didn't have. We stayed in for one of the two nights and ordered room service. The menu at first glance wasn't very impressive so we ordered the calypso chicken club and it was delicious!!!! The hotel staff especially room service were very polite. Neighbhoring shopping centers and restaurants down the street from the hotel were a hit as well as the fact that NEW ORLEANS was only a twenty minute drive away!!!!! We truly enjoyed our stay!

By on Jul 7, 2015

5

friendly staff

Families

Rooms were clean and everything was there that we needed. The staff were very nice and went above and beyond to help us with our local experience needs.

By on May 20, 2015

4

near new orleans

BusinessTravelers

It was a good stay and we enjoyed the free parking, courteous staff, and space.

By on Nov 29, 2014

4

very good getaway

Families

Very clean room and very relaxing. It was a very brief trip but very enjoyable.

By on Jul 30, 2013

3

vacation getaway

Couples

The hotel was clean and comfortable. We were on the go most of the time so we really just showered and slept in the hotel. The staff was very friendly and helpful. You advised free complimentary breakfast but that is not true, I was disappointed that I had to pay or go out to get breakfast!!!!

By on Mar 17, 2013

5

excellent stay

Families

Hotel staff very accomodating and friendly. The room was great - no problems. We have been to the New Orleans area many times and this was the best hotel so far. Booked reservations on-line with no problems whatsoever. Rates very reasonable. Will be sure to stay at Hotel Kenner when we come back to New Orleans.

By on Jan 31, 2013

3

diamond in the rough

Families

This hotel is in transition - it has the opportunity to become something spectacular...or become an absolute dump. We had a great view of the lake and fireworks from the casino Our room had numerous "holes" in the carpet - as if they cut out the stains. The bed spread had holes and the bed skirt had stains. The duvet was lumpy as it hadn't been dried properly. The towels were old and one set had some old stains... But the room and bathroom were well cleaned overall. We booked this place because of the shuttle and "free" breakfast. Turns out there was a $6 charge for an average buffet - eggs, bacon, sausage, danishes. We didn't eat, so I can't comment on the food. Not sure if I would stay her again because of the price, but it was New Year's Eve... The staff said it had jst been bought and it might be sold again...

By on Jan 5, 2013