Under the bed was trash, digusting!! The room is like a motel 6!!! This gives Hilton a bad name!
Roof was under construction whole time. Area outside of room smelled like pot and cigarette smoke the entire time. Shuttle was unavailable. Orbitzs said it was so didn't realize that until I was at the airport at 1 am. Getting from airport to hotel was a mess and cost me over $50 when I thought it would be covered.
The hotel should be closed for remodeling. There was water damage in our room, dust in the tub, a dirty washcloth hanging on the shower, the carpet was nasty, and there were roaches. The roof was covered in tarps.
They never answer the phone in two months to cancel reservation. I didn't travel to new orleans
Very bad hotel in my life No clean No breakfast Everything‘s dirty Bad hotel in high price
A/C was not working !! Mildew on curtains !! The hotel was full but eventually was able to give us a room , 2nd room much better , I realize they had a hurricane not long ago and obviously had damage but I don’t think they should sell those rooms until rooms are ready ! Staff was pleasant and helpful.
Arrived for our stay at 12:30 at night, a stay we had prepaid. We were informed that due to covid capacity, we no longer had a room, too bad. Here's me trying to get another hotel at nearly 1 AM. NOT GOOD.
I was double charged for the room
One of the worst stays ever. I have stayed and lower prices motels with way better overall experience.
I got in esrly from my cruise and went to the hotel to check my bag because I didn't want to walk around with them but much to my surprise they let me check in early around 11:00 am. The staff was friendly and the facility was very clean. 5 minute walk to Treasure Chest Casino.
The first room we received upon checkin didn't have a properly functioning door (lock would not secure and door was misaligned to doorframe). Second room had pubic hairs on side of tub AND in both the washcloths and bath towels. Even though this was just for a quick overnight stay after a long overseas flight, I would not recommend it.
Nice hotel with comfortable beds. Just need a fan in the bathroom!
Very nice overall, but airport shuttle was very slow
Very nice entry and lobby. People were great. Food at the restaurant was good. Bed was comfortable. The guy that picked us up at the airport was very pleasant to visit with on the trip to the hotel. We would stay here again.
The staff was very pleasant. Unfortunately the hotel had a few leaks in the roof. The staff took care of the problems as they arised which did not interfere with our stay. Overall our room was clean and comfortable
The entire experience was pleasant from the front desk staff (Tiffany) accommodating my family foe an early check in to the cleaning staff and their friendly personalities. The room was spacious and clean and fairly up to date.
Short but nice. Could nt enjoy the restaurant neither breakfast due to the early flight.
Great staff very friendly and helpful very clean hotel great location grounds very well kept look forward to my next stay
Located in Kenner - Louis Armstrong International Airport, Hilton Garden Inn New Orleans Airport is within 2 miles (3 km) of popular attractions such as Pontchartrain Center and Treasure Chest Casino. This 122-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym. Located centrally in Kenner, it's connected to the convention center and also close to Esplanade Mall and Lafreniere Park.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
The 122 rooms have an array of amenities, including iPod docks, microwaves, and refrigerators. Guests can expect free WiFi and wired Internet, along with 37-inch flat-screen TVs and pay movies. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include coffee makers, free weekday newspapers, and safes.
Guests of Hilton Garden Inn New Orleans Airport have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Under the bed was trash, digusting!! The room is like a motel 6!!! This gives Hilton a bad name!
Roof was under construction whole time. Area outside of room smelled like pot and cigarette smoke the entire time. Shuttle was unavailable. Orbitzs said it was so didn't realize that until I was at the airport at 1 am. Getting from airport to hotel was a mess and cost me over $50 when I thought it would be covered.
Sarah, we appreciate you sharing these concerns. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Thank you, Rudy Ward Operations Manager
The hotel should be closed for remodeling. There was water damage in our room, dust in the tub, a dirty washcloth hanging on the shower, the carpet was nasty, and there were roaches. The roof was covered in tarps.
Veronica, thank you for choosing our hotel and sharing your experience. We are sorry you were not entirely satisfied with the quality and condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also apologize for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Thank you again for your feedback, and we hope you will give us another opportunity in the future to make it up to you. Thank you, Rudy Ward, Operations Manager
They never answer the phone in two months to cancel reservation. I didn't travel to new orleans
Danny, thank you for providing us with your feedback. We regret being unresponsive to your concerns about canceling the reservation and any inconvenience or frustrations this may have caused. We always aim to deliver prompt service and assure you to look into this matter. Thank you once more for your patience, and we hope to be of service. Thank you, Rudy Ward, Operations Manager
Very bad hotel in my life No clean No breakfast Everything‘s dirty Bad hotel in high price
Mohammed, thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. We have shared your remarks and will use them as an opportunity to improve our services. We also regret the concern you had with our breakfast. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Thank you, Rudy Ward, Operations Manager
A/C was not working !! Mildew on curtains !! The hotel was full but eventually was able to give us a room , 2nd room much better , I realize they had a hurricane not long ago and obviously had damage but I don’t think they should sell those rooms until rooms are ready ! Staff was pleasant and helpful.
Timothy, thank you for staying with us. We are disappointed with the issues you had with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. However, we are glad you liked our staff, and we would love to have another opportunity to welcome you back for a flawless experience. Thank you, Rudy Ward, Operations Manager
Arrived for our stay at 12:30 at night, a stay we had prepaid. We were informed that due to covid capacity, we no longer had a room, too bad. Here's me trying to get another hotel at nearly 1 AM. NOT GOOD.
Please accept our sincere apologies for the frustrations you experienced due to not receiving the room you booked. We will review the situation to see what went wrong. We hope to have an opportunity to welcome you back on your next visit to the area. Thank you, Rudy Ward Operations Manager
I was double charged for the room
Thank you for staying at our hotel. We apologize that you were overcharged for your stay. We assure you that this was not deliberate, and we regret any inconvenience this caused you. We hope this has been resolved, if not yet, please reach out to our front desk and they will be happy to assist you further. It is our hope that your stay was otherwise good and that you will choose to be our guest again. Thank you, Rudy Ward Operations Manager
One of the worst stays ever. I have stayed and lower prices motels with way better overall experience.
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Thank you, Constance Frazier Director of Sales/Acting General Manager
Thank you for staying with us and for your gracious rating. On behalf of all of us at Hilton Garden Inn New Orleans Airport, we would like to invite you for another outstanding visit. Thank you, Constance Frazier, Director of Sales/Acting General Manager
Stacy, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments appropriately as we strive to enhance our guest experience. We regret not meeting all of your expectations. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Thank you, Rudy Ward, Operations Manager