Room, 1 King Bed
from $124
New Orleans Marriott Metairie at Lakeway
3.5 out of 5.0
4.2
out of 5
"Good!"
See all 114 reviews
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Recent guest reviews
If going to this hotel, plan on being up early the housekeeping staff beats on every door in the hall yelling out their presence starting at 7:45 am. On the rare days that most people allow themselves to sleep late, it appears to be this hotels challenge to make sure that it's thwarted. We heard the maid coming from 3 doors down, as she beat on every door with her keychain and stating "housekeeping" three times, like Sheldon on the Big Bang Theory. But without the conic relief. Regardless of a do not disturb sign, they ensure that you are up with them to start your day, albeit before you had the desire . Now, whoever rates hotels by stars, missed the mark on this one. The first floor is nice, but the rooms pale to the 4 stars we have stayed at. I would say it is 3 at best. Overall it was a dissappointing stay. I will not return
Booked for Club Lounge Access/Concierge service through Orbitz - upon arrival found that Club Lounge is closed on weekends (and my stay was over a weekend). There is a significant upcharge for this access, including complimentary breakfast and snacks all day and none of that was included because the lounge was closed. This booking should not be available if the amenities are not being provided. Staff attempted to correct with free buffet access - but that did not compensate for all-day snacks access, "happy hour" and the privacy of the Lounge experience. On Sunday morning specifically asked for room cleaning by 1pm - just for good measure. I left room around 10:30 am, returned around 4pm and the room was still not cleaned. Unacceptable. The staff's response - even worse. Excuses around "not on that floor yet," when a specific request had been made and "guaranteed". No attempts to make it right with any distractions, discounts, extra amenities, etc. - so I was left to sit in the lobby and wait an hour or so while they sent cleaning staff. This is the second experience like this at a Marriott in the last 60 days. I'm reconsidering my preferred travel chain. Room service is definitely critical issue for me.
great location. easy to get anywhere in New Orleans
Very good !!!^^ I slept like a log Room is big, Everything was clean and in perfect order. Over all I was happy with my stay at this hotel. thank you for service
I was great expect for the smoking area and we couldn't find the pool! The beds were extremely comfortable!
The overall stay was good but the AC was preset couldn't get it to an comfortable temperature the parking garage is an accident waiting to happen nice hotel staff was awesome and great location
This very clean and nice hotel. We were there for the Saints game. Everyone one at the hotel was great.
Well for one the hotel is actually a lot closer to New Orleans than I thought maybe 15minutes from French quarter. The hotel has free parking which was a plus as well. The room was clean and overall nice. However, I think the customer service could be tuned up. When I called to verify the room would have 2 double beds I didn't know if I was talking to someone on there personal phone or if that's just how they answer the phone. She didn't seem very friendly. Then when we checked in (1am) we were trying to figure out which way to the room. The front desk person just watched us wonder aimlessly for about 5 minutes without asking if we needed help. No worry sir we will figure it out lol. Lastly, I calls the front desk for extra towel , no one ever came. I said man glad this hotel wasn't expensive !
My hubby and I were on a staycation (vacation at home). I booked an executive suite, but upon arrival I was told they didn't have any executive suites available and had to get a standard room. I wasn't even refunded my difference. However, the beds are comfortable and the rooms are clean. I suggest calling to make sure they can accommodate your expectations.
i love this hotel and everything it has to offer! polite staff!
Overall everything was great but the housekeeper began knocking on the door about 8am and despite asking her to come back after check out, she knocked on the door every hour and yelled housekeeping. I wanted to scream. I don't think she spoke English!
We have stayed at several hotels in this area. My husband has even stayed here for a conference before. Our experience was not a pleasant one. We were there for only a short one evening stay. I understand there were remodeling issues going on. But our room was definitely not up to par for the amount paid. Our sheets were crisp and clean. My daughter even noticed a stain and smell. The bath towels were stale. So discouraging. However, we arrived at around 8:30 after a long day at the Fairgrounds, knowing we were just there until the early morning. We left Sunday morning at 6:30. :(
I completely felt at home here. Great location. Easy access to everywhere! Staff were super nice! Best weekend trip ever!
Staff was very courteous and helpful. Loved the indoor pool and amenities and right down the street frome the mall!
Hotel was clean and well worth the 15 min drive to downtown NO. We enjoyed our view of the lake near by and they have Starbucks coffee at the hotel. I would stay here again!
My Husband and i just stayed at the Marriott for my birthday. It was very nice and the staff was awesome. They even turned the TV channel for the LSU game for us in the bar downstairs. this is my second time staying there i will differently stay there again.
Have family in the area and love to stay here. The hotel is nice and location is convenient.
This hotel is lovely, in a great location and the staff was very helpful and friendly. The only thing that was weird was there was no refrigerator in the room. Every hotel I have ever stayed in has a mini fridge. I would definitely stay there again.
Were very surprised when we got to hotel we were immediately greeted by a parking attendant. We opt-out for self parking and were told parking is free on weekends. All the staff at check in were extremely nice. The room was so clean and bed was extremely comfy. I did however think the directions on where to enter the hotel were a little confusing as you have to drive around to what seemed like the back side of the hotel in order to park. Location also seemed a little far would prefer closer to Hwy but I guess it is where it is.
Had a fabulous hotel stay and whirlwind weekend in New Orleans! The only down side was finding out that the indoor pool closed at 7:30 pm. Other than that, the employees were friendly and accommodating and room was clean and inviting. I would definitely stay here again and would recommend it to others!
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour fitness center
- Business center
Located within a mile (2 km) of Lakeside Shopping Center, New Orleans Marriott Metairie at Lakeway is within 2 miles (3 km) of East Jefferson General Hospital. This 3.5-star hotel has 220 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi. Mercedes-Benz Superdome and City Park are also within a 15-minute drive of this Metairie hotel.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
Rooms
All of New Orleans Marriott Metairie at Lakeway's 220 air-conditioned rooms provide MP3 docks, coffee makers, and phones. Guests can expect 27-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include ironing boards and desks.
Property features
New Orleans Marriott Metairie at Lakeway features a 24-hour fitness center, free WiFi in public areas, and 8 meeting rooms. Valet parking is available for USD 22 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include conference space, a business center, and a computer station.
Guest reviews for New Orleans Marriott Metairie at Lakeway
noisy and far from 4 stars
Everyone
If going to this hotel, plan on being up early the housekeeping staff beats on every door in the hall yelling out their presence starting at 7:45 am. On the rare days that most people allow themselves to sleep late, it appears to be this hotels challenge to make sure that it's thwarted. We heard the maid coming from 3 doors down, as she beat on every door with her keychain and stating "housekeeping" three times, like Sheldon on the Big Bang Theory. But without the conic relief. Regardless of a do not disturb sign, they ensure that you are up with them to start your day, albeit before you had the desire . Now, whoever rates hotels by stars, missed the mark on this one. The first floor is nice, but the rooms pale to the 4 stars we have stayed at. I would say it is 3 at best. Overall it was a dissappointing stay. I will not return
could be booking issue. housekeeping needs work.
BusinessTravelers
Booked for Club Lounge Access/Concierge service through Orbitz - upon arrival found that Club Lounge is closed on weekends (and my stay was over a weekend). There is a significant upcharge for this access, including complimentary breakfast and snacks all day and none of that was included because the lounge was closed. This booking should not be available if the amenities are not being provided. Staff attempted to correct with free buffet access - but that did not compensate for all-day snacks access, "happy hour" and the privacy of the Lounge experience. On Sunday morning specifically asked for room cleaning by 1pm - just for good measure. I left room around 10:30 am, returned around 4pm and the room was still not cleaned. Unacceptable. The staff's response - even worse. Excuses around "not on that floor yet," when a specific request had been made and "guaranteed". No attempts to make it right with any distractions, discounts, extra amenities, etc. - so I was left to sit in the lobby and wait an hour or so while they sent cleaning staff. This is the second experience like this at a Marriott in the last 60 days. I'm reconsidering my preferred travel chain. Room service is definitely critical issue for me.
Review comment
Marriott Metairie at Lakeway responded on Apr 7, 2017
We appreciate your staying with us and sharing your feedback. We are sorry to hear that your visit did not go as expected and will definitely utilize your feedback to ensure our service levels and product are up to our guests expectations and our standards. We look forward to hosting your next visit to our city.
great hotel
Everyone
great location. easy to get anywhere in New Orleans
Review comment
Marriott Metairie at Lakeway responded on Apr 11, 2016
Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city.
family trip
Couples
Very good !!!^^ I slept like a log Room is big, Everything was clean and in perfect order. Over all I was happy with my stay at this hotel. thank you for service
saints game and fun day!
GetawayWithFriends
I was great expect for the smoking area and we couldn't find the pool! The beds were extremely comfortable!
weekend get away
Couples
The overall stay was good but the AC was preset couldn't get it to an comfortable temperature the parking garage is an accident waiting to happen nice hotel staff was awesome and great location
great time with family and friend
Couples
This very clean and nice hotel. We were there for the Saints game. Everyone one at the hotel was great.
just ok
Families
Well for one the hotel is actually a lot closer to New Orleans than I thought maybe 15minutes from French quarter. The hotel has free parking which was a plus as well. The room was clean and overall nice. However, I think the customer service could be tuned up. When I called to verify the room would have 2 double beds I didn't know if I was talking to someone on there personal phone or if that's just how they answer the phone. She didn't seem very friendly. Then when we checked in (1am) we were trying to figure out which way to the room. The front desk person just watched us wonder aimlessly for about 5 minutes without asking if we needed help. No worry sir we will figure it out lol. Lastly, I calls the front desk for extra towel , no one ever came. I said man glad this hotel wasn't expensive !
didn't receive the room that i paid for, but that didn't ruin my stay
Families
My hubby and I were on a staycation (vacation at home). I booked an executive suite, but upon arrival I was told they didn't have any executive suites available and had to get a standard room. I wasn't even refunded my difference. However, the beds are comfortable and the rooms are clean. I suggest calling to make sure they can accommodate your expectations.
always stay here when i'm in town beautiful
GetawayWithFriends
i love this hotel and everything it has to offer! polite staff!
We appreciate your staying with us and sharing your feedback. We are sorry to hear that your visit did not go as expected . It is never our goal to disturb our guests too early or have them leave us dissatisfied. We will definitely use your feedback to ensure we make improvements to our product and services.