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Recent guest reviews

The property looks like it hasn't been updated since it was built. The sheets, floors, beds, and pillows look 30 years old. The pool was drained. The staff said that it has been out of service for a long time and they don't know if they will fix it. The building next door to the Marriott looks like it was going to fall over. This Marriott wasn't much better. In the work out area, there was glass all over the floor. There were windows being replaced while we were there. I stepped on glass pieces while near the tennis courts. We don't know if it was from a storm or from New Orleans vandals. The staff was nice, but the facility is in great need of an upgrade. I've stayed in Marriotts for years. This was the worst one that I have ever stayed.

Very nice and comfortable place to stay.

Great place to stay. Easy checkin and great customer service. The bar was really good too

This is an awesome hotel. I will book again. The staff was great!!

The hotel was awesome. I would stay here again when I am in New Orleans.

Wish it had a refrigerator. Nothing more to say.

This establishment had great rooms, was easy to locate, and had kind staff members.

Very nice lobby with a coffee shop too! The valet service was excellent.

Likes: The view and the staff. Beautiful lake view and spacious rooms. The staff was extremely helpful in many capacities. $22 parking was a perk. Dislikes: The carpet needs to be replaced as there are stains and bumps all over. There needs to be a facelift in the paint/lighting so the rooms can match the lobby’s grand look. There needs to be more amenities such as a pool area.

We stayed for the weekend with our kids and it was wonderful!! Staff super friendly and room was amazing!!

The hotel was very nice and clean, but when booking through Orbitz the hotel told me I could not be guaranteed a lake-front view, like my room indicated in the description.

I called twice to say I was coming late, passed the 2am check-in limit. We did this so our reservation wouldn’t be cancelled. We were assured both times it wouldn’t be. However, when we arrived at 5:30am, it was cancelled.

It is a great property and i love that is is out of the madness downtown

Location, city/lake view were nice. Would have liked refrigerator in room.

N Causeway Blvd Metairie LA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • Business center

New Orleans Marriott Metairie at Lakeway places you within a 15-minute drive of popular attractions such as City Park and Caesars Superdome. This 220-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

27-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. MP3 docks, coffee makers, and safes are also standard.


Property features

Guests of New Orleans Marriott Metairie at Lakeway enjoy a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 25 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include a business center, a microwave in a common area, and a computer station.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Executive Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for New Orleans Marriott Metairie at Lakeway

Everyone (27) Couples (4) Business (1) Family (7)
1
Family with small children Business Business

The property looks like it hasn't been updated since it was built. The sheets, floors, beds, and pillows look 30 years old. The pool was drained. The staff said that it has been out of service for a long time and they don't know if they will fix it. The building next door to the Marriott looks like it was going to fall over. This Marriott wasn't much better. In the work out area, there was glass all over the floor. There were windows being replaced while we were there. I stepped on glass pieces while near the tennis courts. We don't know if it was from a storm or from New Orleans vandals. The staff was nice, but the facility is in great need of an upgrade. I've stayed in Marriotts for years. This was the worst one that I have ever stayed.

By on Jun 6, 2022

Review comment responded on Jun 11, 2022

Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Rest assure that your feedback will be shared with the leadership team to illuminate these issues from reoccurring. I truly appreciate your feedback, and thank you again for staying with us, even for a short while.

5
Family

Very nice and comfortable place to stay.

By on Jun 24, 2021

Review comment responded on Jun 24, 2021

Thank you so much for your terrific rating and comments! We are so glad to see that you enjoyed your stay and we hope to welcome you back soon.

5
Partner Couples

Great place to stay. Easy checkin and great customer service. The bar was really good too

By on Feb 27, 2021

Review comment responded on Mar 1, 2021

Thank you so much for your terrific rating and comments. We truly appreciate you staying with us and we hope to welcome you back soon!

5
Family

This is an awesome hotel. I will book again. The staff was great!!

By , from Atlanta on Sep 21, 2020

Review comment responded on Sep 21, 2020

Thank you so much for your wonderful review and comments about our property and team! We truly appreciate you staying with us and we hope to welcome you back soon.

5
Business Business

The hotel was awesome. I would stay here again when I am in New Orleans.

By , from Atlanta on Sep 12, 2020

Review comment responded on Sep 16, 2020

Thank you so much for your wonderful review! We look forward to welcoming you back soon.

4
Everyone

By on Sep 8, 2020

Review comment responded on Sep 11, 2020

Thank you so much for your rating!

2
Everyone

By on Sep 8, 2020

Review comment responded on Sep 8, 2020

We are sorry to see that we did not live up to your expectations. We appreciate your feedback and will work to correct any inefficiencies.

4
Everyone

Wish it had a refrigerator. Nothing more to say.

By , from New Orleans on Jun 18, 2020

Review comment responded on Jun 18, 2020

We appreciate your feedback and will work to correct your concerns moving forward.

5
Family Business Business

This establishment had great rooms, was easy to locate, and had kind staff members.

By on Nov 21, 2019

5
Family Business Business

Very nice lobby with a coffee shop too! The valet service was excellent.

By on Nov 21, 2019

New Orleans Marriott Metairie at Lakeway

3838 N Causeway Blvd, Metairie, LA 70002
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