Homewood Suites by Hilton Metairie New Orleans

We had high expectations when we booked our stay. So far, we have been sorely disappointed. We arrived early due to impending birth. We understand check in is not till 3, but we’re kept waiting till 3 on the dot because the room we had been assigned to had not been cleaned. We asked if perhaps they could let housekeeping know we were waiting or switch us to a different room that had been finished in the five hours we waited, but were told since we were staying 7 nights that could not be done as those rooms had been assigned later in the week. Seems silly to me as those reservations could be changed or canceled but we were here! The first full day of our stay we left at 6AM for the hospital. We returned 8 1/2 hours later to a dirty room. When we called we were told “Housekeeping is still working.” We told them we were back for a quick nap and could the room be done at 5 when we were leaving again? We were told yes. When 5 came, we called to let them know we were going and we were told that housekeeping was gone for the day, but they would restock towels and coffee. Returned four hours later - nothing. We also reported at 6 AM that our air conditioner was extremely loud when it came on. Upon returning hours later, no difference. The front desk said, “ They are out getting a part for it and it will be fixed soon.” So far, no difference so I guess maintenance must have left with the housekeepers. Our family lives close to this hotel and we travel here often, but even though the location is good and rooms are nice, but if things aren’t clean and no one seems to care about providing good service, we will go elsewhere next time. If things improve, I will update this review.

We had an overall good experience. The hotel is fairly new and they do a good job keeping it clean. I gave them a 4/5 rating due to ants being found in our room when we arrived. The very apologetic staff changed us to a different room. It was fine after that.

Great location in heart of Metairie across the street from Lakeside Mall, area restaurants and grocery stores. Easy access to the Interstate Hwy and a short drive to the New Orleans downtown French Quarter and attractions.

Myself and family recently stayed for two nights prior to our cruise out of New Orleans. The hotel is new and in a good location. The employees at the front desk were friendly. The rooms were equipped with nice amenities including a small kitchenette. The reason I rate them three stars: on one of our Queen beds, there was a stain in both the sheets and pillow cases. I gave them the benefit of the doubt that the sheets were washed, but just stained. On the morning of day 2, I left a note on the pillowcase asking for new, fresh bedding. I also placed the Hilton postcard with instructions of putting the card on the pillow when requesting fresh bedding. Despite both the note and postcard left on the pillow, the bed was made without the sheets being changed. I know this for sure because on night two when I pulled the sheets down, the same exact stain was in the same location on both the sheet and underside of pillowcase. I did not appreciate the lack of following basic requests by the hotel housekeeping. It made me question the cleanliness of everything else. When we checked out, the employee accepted the check out but never once asked how was our stay. For ways to improve I would suggest the housekeeping actually change sheets when requested, and employees ask each and every guest how their stay was upon checkout.

Very friendly staff that goes the extra mile to make your extended stay as comfortable as possible. Absolutely excellent location with quick ans easy access to dinning, general shopping and I-10. I would recommend this Homewood Suites highly and without reservation. Will stay here again.

Not a good experience. Booked room months in advance. Was told it was being painted then different person said had to be cleaned when guests leave. Had to hold our luggage in office and we had to find something to do all day bono room

This is a great place to stay for multiple days. It has a convenient location to New Orleans without the crowds and the high prices. Great breakfast and evening social hour. Big rooms and nice amenities make it special. Clean and fresh feeling.

Homewood Suites Metairie has the most amazing staff! Helpful, courteous and engaged with their guests! After a series of unfortunate events, including a cancelled flight, Cookie Colly, the Guest Service Manager, made sure my rooms were ready and waiting for me when I arrived early the next morning. During my stay she constantly checked in with me to make sure all was going well and offered suggestions on where to go in the area. Elena our Breakfast Attendant was a positive ray of sunshine each morning. She was also provided recommendations for where to go in the city and where to buy rain attire as it was raining during our stay. The location has walkable restaurants, shopping mall and less than 10 minutes to get to the French Quarter. The rooms were HUGE!! Will be back for my next trip!!!

Spent a week at Homewood Suites while visiting New Orleans. The room was clean and comfortable. The kitchen was great. And the hotel staff were welcoming and very helpful. Highly recommend this hotel. Will stay here again.