N/A
Location was good but the elevators were shut down so I had to carry all luggage up and down the stairs. Hotel did not post this before the room was booked.
Close to hwy and several restaurants and sights.
The staff, there isn't anybody at the counter, always have to go and find someone and hint them down, thought it was always suppose to be someone at the counter, never ever experienced this work no one at the counter
The staff was very friendly. That was ine thing that i did love about this room. However, we had to kill about 5 roaches. There were also little baby roaches. The first time we saw the roaches were in the barhroom crawling on the floor. Then while watching tv there wasvone crawling up the wall. Then there was another one crawling up the sheet on the bed. I called the front desk and was told that we could move room after housekeeping was done cleaning however never got a call to follow up. We ended up making sure that everything was all put up and closed tightly so that we could go out to bourben street.
Nasty hotel. Ring around the already dirty tub. Hairs on sink and towels. Tub drain was faulty.
The satelite was not working they had no clue when it would be repaired & did not seem to have any urgency regarding the matter.
i have stayed here several times before, but this time room was dirty. Cigarette butts and trash under bed and on floors. trash on dresser. iron not working. bathroom wasn't clean appropriately. Room was foul smelling
Terrible experience - toilet clogged with FULL OF soiled toilet paper (might be from a previous customer). I called front desk, she said I have to do it myself with a a plunger located at TRASH room. - hand sink totally no hot water - shower no hot water during peak hours 5 to 7pm. I did talk to first shift manager about my horrible experience during my check out. She said her boss will reimburse or give me a discount for next time visit But I told her I willl not come back to this hotel. I just want the hotel owner know how bad their management is and definitely their business will come to an end if no problem solved.
hotel is very clean and maintained, and staff is amazing!
Bed wasn’t a queen bed and the mattress was hard as concrete
We found the floors and carpet filthy. The bottoms of our feet were almost black after a few hours in there. We were awakened to a big fat cockroach running across Mom's neck at 3 am. Big problem! Hotel Staff didn't care. Nobody came to see about it the next day. Total disappointment!
To start things off, the Hotel Staff were accomodating over the phone. They were quick to answer any questions. That is, until I requested my rooms to be placed on the quite side of the building. There was no willing cooperation to meet those needs, as I would have an 8 month baby and a 91 year old grandma in one of our rooms. When we arrived, we had no problem checking in, and despite the musty smell, the rooms seemed to be decent enough. The beds were made and seemed to be clean, but the linens didn't smell fresh at all. Then we noticed how dirty the floors were. The carpet left the bottom of our feet almost black after walking around a bit . And then, at 3am in the morning, I get a call from the other room to come HELP!.... ROACHES! One crawled across the neck of my guest in the other room and woke her out of a dead sleep. Not just any roach mind you, a BIG roach. We could tell by the size of the leg it left in the bed. I went and found a can of RAID in the employee break room, because the staff didn't have access to cleaning supplies. We proceeded to spray and try to clean that room for over 2 hours. And yes, we found several more roaches. With not so much as an "I'm Sorry" from the Staff. Wouldn't dream of ever trying another one of these hotels!!!!!
Worst experience ever. Before arriving to the hotel, John called me to let me know he had sold 1 of 2 of the rooms that I had reserved to someone else. All the hotels near the area was booked. So my friends and I had no choice but to sleep 6 people in one room. Horrible customer service!
One of the worst experiences I've ever had at a hotel. For starters, it took 15 mins for the water to get hot in the shower. Secondly, there was a blood stain on my pillow case. Called and asked for anther pillow and was informed they were out of pillows but had pillow cases. I would not recommend this hotel to my worst enemy. Terrible experience and terrible hotel
It was nice. The room was clean. Just need thicker blankets
Extended Stay America Suites New Orleans Metairie places you next to Metairie Business District and within a 3 miles (5 km) of Clearview Mall. This 102-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 102 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests staying at Extended Stay America Suites New Orleans Metairie enjoy free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
N/A
Location was good but the elevators were shut down so I had to carry all luggage up and down the stairs. Hotel did not post this before the room was booked.
Richard, thank you for posting a review of your recent stay. While we are happy our location worked well for you, we apologize for the inconvenience you had due to the elevator. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Close to hwy and several restaurants and sights.
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management
The staff, there isn't anybody at the counter, always have to go and find someone and hint them down, thought it was always suppose to be someone at the counter, never ever experienced this work no one at the counter
Thank you for reviewing your experience at our hotel. We apologize for the difficulties you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The staff was very friendly. That was ine thing that i did love about this room. However, we had to kill about 5 roaches. There were also little baby roaches. The first time we saw the roaches were in the barhroom crawling on the floor. Then while watching tv there wasvone crawling up the wall. Then there was another one crawling up the sheet on the bed. I called the front desk and was told that we could move room after housekeeping was done cleaning however never got a call to follow up. We ended up making sure that everything was all put up and closed tightly so that we could go out to bourben street.
We sincerely apologize for the cleanliness issue you experienced in your room and that compromised your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, your feedback will be used as a training tool to improve our service moving forward. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nasty hotel. Ring around the already dirty tub. Hairs on sink and towels. Tub drain was faulty.
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Thank you for sharing your experience and for rating your stay highly. It is a delight to know you had a great stay and that you were pleased with our service and accommodations. It was a pleasure having you as our guest, and we look forward to your return. Sincerely, Hotel Management