Upon check in, we were advised that the room key entry system, was down, and it would be fixed in the morning. The staff had to escort us to the room each time we wanted to go in. The hotel also has one staff member working, at most times, so you can imagine that it can be rather difficult to get into the room.
We checked in, and were escorted upstairs. The desk agents were very helpful. I used the shower in the restroom and realized that the tub was leaking onto the floor. Made mention of this to the desk agent the next morning, and he said “thanks for letting me know”. He then explained to me that he’d need to escort me up to the room because the key system still wasn’t working.
He then explained to me that the key system had been delivered over a week ago, but that no one had come to install it, and as such, it would probably be another week before it was repaired.
At that point, we weren’t feeling too secure in that hotel, so we went to another hotel, where we could get a room key and let ourselves in and out. You know, like a normal hotel.
I tried to get a refund for 3 nights of the 4 night stay, since we didn’t stay there, but was denied that, because, apparently, they claimed that I was informed of the room key situation and that the keys would not be working for my stay, and I still agreed to stay.
Additionally, the ice machine was broken. There was ONE towel in the room. Requested more towels, those didn’t arrive.