The hotel is very dated, rooms weren't very clean. Most lights and outlets didn't work. Room came with a sofa bed, but the staff couldn't locate any pillows for it.
Upon check in, we were advised that the room key entry system, was down, and it would be fixed in the morning. The staff had to escort us to the room each time we wanted to go in. The hotel also has one staff member working, at most times, so you can imagine that it can be rather difficult to get into the room. We checked in, and were escorted upstairs. The desk agents were very helpful. I used the shower in the restroom and realized that the tub was leaking onto the floor. Made mention of this to the desk agent the next morning, and he said “thanks for letting me know”. He then explained to me that he’d need to escort me up to the room because the key system still wasn’t working. He then explained to me that the key system had been delivered over a week ago, but that no one had come to install it, and as such, it would probably be another week before it was repaired. At that point, we weren’t feeling too secure in that hotel, so we went to another hotel, where we could get a room key and let ourselves in and out. You know, like a normal hotel. I tried to get a refund for 3 nights of the 4 night stay, since we didn’t stay there, but was denied that, because, apparently, they claimed that I was informed of the room key situation and that the keys would not be working for my stay, and I still agreed to stay. Additionally, the ice machine was broken. There was ONE towel in the room. Requested more towels, those didn’t arrive.
Pool was nice, stove top worked but there wasn't any kitchen supplies in the room, service at night was good. the morning wasn't as friendly.
Elevator wa dirty. No hand sanitizer on site with all the precautions for current situation.
Fast and friendly service. Clean and cold rooms. Delicious breakfast, lots to choose from!
THE PEOPLE NICE, THE BEDS JUST NOT COFORTABLE, GOT SORE BACK. THE FULL BRRAKFAST WAS NOT THERE, JUST FRUIT AND YOGURT.
The bed sleeps good but traffic is loud , indoor pool but the hot tub was taken out. The room was dirty the toiletries seal's we're broken there was mold growing under the mattress on the sleeper sofa. Housekeeping does a horrible job only thing they did was changed the towels and emptied the trash
The elevator didn’t work and my wife can’t see and no room s on the first floor. Bed was uncomfortable
Very clean and excellent service and the guy at the front was very nice and professional
Like other hotels along this stretch of I-35 it is located right on the frontage road directly adjacent to I-35. The road noise from I-35 was very noticeable and disruptive to getting a good nights sleep.
Disappointed First room smelled like urine. Second had mold in shower and slight smell.
Over $200 for double queen room is too much for hotel that is showing its age and breakfast that was horrible and very limited.
Within a short walk of Seton Heart Institute - WellMed San Marcos, Country Inn & Suites by Radisson, San Marcos, TX is within 2 miles (3 km) of Ramon Lucio Park. This 3-star hotel has 100 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Country Inn & Suites by Radisson, San Marcos, TX's 100 air-conditioned rooms provide microwaves, coffee makers, and free weekday newspapers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.
At Country Inn & Suites by Radisson, San Marcos, TX, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and a microwave in a common area.
The hotel is very dated, rooms weren't very clean. Most lights and outlets didn't work. Room came with a sofa bed, but the staff couldn't locate any pillows for it.
We appreciate your feedback, and thank you for staying with us.
Upon check in, we were advised that the room key entry system, was down, and it would be fixed in the morning. The staff had to escort us to the room each time we wanted to go in. The hotel also has one staff member working, at most times, so you can imagine that it can be rather difficult to get into the room. We checked in, and were escorted upstairs. The desk agents were very helpful. I used the shower in the restroom and realized that the tub was leaking onto the floor. Made mention of this to the desk agent the next morning, and he said “thanks for letting me know”. He then explained to me that he’d need to escort me up to the room because the key system still wasn’t working. He then explained to me that the key system had been delivered over a week ago, but that no one had come to install it, and as such, it would probably be another week before it was repaired. At that point, we weren’t feeling too secure in that hotel, so we went to another hotel, where we could get a room key and let ourselves in and out. You know, like a normal hotel. I tried to get a refund for 3 nights of the 4 night stay, since we didn’t stay there, but was denied that, because, apparently, they claimed that I was informed of the room key situation and that the keys would not be working for my stay, and I still agreed to stay. Additionally, the ice machine was broken. There was ONE towel in the room. Requested more towels, those didn’t arrive.
Thank you for posting a review. We are glad to hear that you were delighted with our helpful front desk staff. On the other hand, it's saddening to know that your stay was anything less than pleasing due to the availability of towels, condition of the tub and ice machine, functionality of the key entry system as well as the level of service you received from our other staff at that time. We understand perfectly how you felt and we see how it has affected the quality of your overall stay. We do the best we can to cater to all guest needs and fulfill each request as much as possible. Please accept our sincerest apologies for any inconvenience this may have caused you. We appreciate this feedback and will use it in further improving the quality of our hotel. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future.
Pool was nice, stove top worked but there wasn't any kitchen supplies in the room, service at night was good. the morning wasn't as friendly.
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
Elevator wa dirty. No hand sanitizer on site with all the precautions for current situation.
Fast and friendly service. Clean and cold rooms. Delicious breakfast, lots to choose from!
Dear Orbitz.com User, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast. We look forward to your next stay.
THE PEOPLE NICE, THE BEDS JUST NOT COFORTABLE, GOT SORE BACK. THE FULL BRRAKFAST WAS NOT THERE, JUST FRUIT AND YOGURT.
Dear Orbitz.com User, Thank you for taking the time to share your feedback. We are sorry to hear you did not have a good night’s sleep due to the bed not being comfortable. We know a good night’s rest is very important. We appreciate your comments as we are continually look for ways to improve the sleep experience for our guests. We will also look at our breakfast selection and hours to ensure that the full selection is available during those hours.
Dear Orbitz.com User, Thank you for taking the time to rate your experience. We look forward to your next stay.
The bed sleeps good but traffic is loud , indoor pool but the hot tub was taken out. The room was dirty the toiletries seal's we're broken there was mold growing under the mattress on the sleeper sofa. Housekeeping does a horrible job only thing they did was changed the towels and emptied the trash
Dear Cb, Thank you for reaching out and writing your review. We are sorry you were not satisfied with your room accommodation at the undefined. We will review the condition of your room service with our housekeeping staff to ensure our guest rooms are up to brand standards. Unfortunately the hot tub was removed in October of 2018 and we've updated as many sites as possible but there are a few that haven't made the changes yet.
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I have addressed the issues you brought to my attention with my team in order to prevent a similar situation from occurring. We hope for another opportunity to exceed your expectations and to show you what we are all about.