Not well maintained for a fairly new property built in 2017.
The room they gave us was dirty. I’m talking linens stripped and dirty on the floor along with junk left from previous people. We went down and the front gave us a new room. That room was in order but clearly rthe floors were unmopped and a stain on comforter. Just eww
Easy access and seems newly renovated.
The staff was friendly and helpful. The facilities seemed a little run down: peeling paint, cracked fiberglass shower floor, and very low water flow from the shower itself.
Nice place.
Great stay!
Our stay overall was not pleasant. The hotel was just dirty, the carpet had stains everywhere. We had to request sheets for our beds because the ones on the bed had a stain on it. The morning after a couple told us in the parking lot that their car was broken into to make sure our car was ok. The morning staff was just indifferent and you could just tell they didn't want to be there. This has to be the worst hotel stay we have ever had. Definitely do not recommend.
Nice hotel. Friendly staff. Easy access to local amenities. Horrible pillows (which is fairly standard across the industry let’s be fair).
Front desk attendant was not very helpful. Carpet had stains. Water pressure in our room was very low.
I know the hotel was short staffed as I saw the lobby agent helping with housekeeping and mentioning that. I found an old burger inside the microwave. And I am pretty sure there were bed bugs as I have bites on my back. Also the owners and their family were there and you will think they will greet you when walking by, but no. Not a single good morning.
Easy check in and check out process we enjoyed our stay!
Clean and efficient, thanks
Near plenty of resturants and easy access to the freeway
The room was dirty on arrival there was hair in the bed, the sheets appeared to be dirty and the blanket smelled like it had not been washed. The room was stuffy and humid even with the AC on 68 degrees.. the pillows were horrible and smelled bad as well... the bathroom had hair in the sink and on the floor. We were exhausted so i didnt even complain to the staff... i will never stay here again...
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Guadalupe River is within a mile (2 km) of Country Inn & Suites by Radisson, New Braunfels, TX, and other popular attractions like Schlitterbahn New Braunfels Waterpark are within a few miles (5 km). This 74-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available once per stay.
Built in 2017, the brand new Country Inn & Suites by Radisson, New Braunfels, TX offers an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a library.
Not well maintained for a fairly new property built in 2017.
The room they gave us was dirty. I’m talking linens stripped and dirty on the floor along with junk left from previous people. We went down and the front gave us a new room. That room was in order but clearly rthe floors were unmopped and a stain on comforter. Just eww
Hello Brandi ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Hello Carolyn,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
Easy access and seems newly renovated.
Hi Boong,Thank you for you for rating us! I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.
The staff was friendly and helpful. The facilities seemed a little run down: peeling paint, cracked fiberglass shower floor, and very low water flow from the shower itself.
Hello Michael, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Hello victor,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.
Nice place.
Hello Luz,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to someday have another opportunity to host your stay.
Great stay!
Hello Kim,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.
Our stay overall was not pleasant. The hotel was just dirty, the carpet had stains everywhere. We had to request sheets for our beds because the ones on the bed had a stain on it. The morning after a couple told us in the parking lot that their car was broken into to make sure our car was ok. The morning staff was just indifferent and you could just tell they didn't want to be there. This has to be the worst hotel stay we have ever had. Definitely do not recommend.
Hello Obdulio, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
Nice hotel. Friendly staff. Easy access to local amenities. Horrible pillows (which is fairly standard across the industry let’s be fair).
Hello Shawn, Know that your voice is of tremendous importance to us and we value your comments about our staff and your insights regarding our pillows. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Hello Neil, Thank you for sharing your feedback with us. We're sorry to hear that you found our property's maintenance to be lacking. We appreciate your input, and we will take your comments into consideration as we strive to continuously improve.