Narita Gateway Hotel

The property is listed as pet friendly. When I arrived with the pet I had, they told me they do not accept pets. I was in shock, I felt trapped because I had no way of knowing where the nearest pet friendly hotel was. The staff looked into their policy, they allowed me to stay if I left a $50 deposit. which I gladly did. At checkout, they immediately went us stairs to my room to check the condition of the room and they gave me back the $50 deposit. I thanked them for their cooperation and I left happy.

staff was friendly. The breakfast selection was great! The shuttle ride to and from the airport wss enjoyable and on time.

Japan is my favorite place to visit. Everything is modern, clean, and the people are very nice. Westerners should know that it is not polite to eat in public places, or to blow your nose in public. Hotel rooms are smaller in Japan as compared to American or European hotels. I suggest not trying to get the cheapest price because you will end up in a room that you can hardly move in. Gateway Hotel has more generous size rooms than typical Japanese hotels. If you are visiting Japan for the first time, you may also consider staying at a hotel with hot springs. It may be a little difficult to get used to public bathing, but it is just normal in Japan. If you have a rail pass, it's great to get around but you have to be careful not to spend all your time traveling. I highly recommend traveling to Japan to anybody who has not done so before.

Stayed there twice. Air conditioner was not working on both occasions.

This was our last hotel for our trip and judging by the great reviews, thought it was going to be bad. When we got to our room, the bedsheets had stains and there was hair on one of the beds. The bathroom tub was yellow, the shower head had crust all over it and the towels felt damp. They had just told us that they "upgraded" our room, that was the funny thing because it was so dirty. The walls had dents and were peeling from the walls as well, it was so nasty!

The staff were organized and friendly. For under $50.00 yopiu cant beat this. If you book it right, you can have free airport transfers, and breakfast included with your stay. I didn't find the room to be the cleanest, I wont go into detail, but i give it a 2 out of 5 for cleanliness. The room I had smelled like smoke, i might have been on a smoking floor, but I didn't ask. The breakfast was amazing, if you like Japanese food, which, I am not too fond of. The fruits were canned fruit, and the eggs were runny. I ate pancakes and miso soup for my breakfast. They had a nice salid. And all the juice and coffee you could drink. The airport shuttle was reliable, and the announcements were in English, so you could easily find where you needed to go.

It was okay for just an overnight stay. It had the basic necessities and was fairly comfortable.

There was mold in the bathroom and on the walls.

Convenient by free shuttle bus to Narita airport. Excellent breakfast included in the price. Room was clean and comfortable. Furniture a bit old but good quality. Price is less than other nearby hotels. Pleasant Japanese garden

The room was clean and spacious. The staff was friendly and helpful. The shuttle bus was on time and free. The breakfast buffet has plenty of selections. I was a very happy customer.

The bed was like sleeping on a box spring or worse. The pillows were hard as a rock. carpet was filthy and the place looked like it needed a major renovation. The food at the buffet was dismal and the food looked picked over and not fresh. For 2800 yen per person, approximately $25 USD, and for a group of 4, it was not worth it. The buffet guy knew his food sucked so he went out of his way to show us the Italian restaurant next door.

Almost everything in the room are very old.. the bed was uncomfortable, the AC control don't work.

Needed a place to stretch and sleep during 18 hour lay over. Did the trick. Breakfast was good but busy. Free bus pickup punctual. Bed a bit hard, and TV only spoke Japanese. There's a shuttle to a mall but I only needed a good stretch.

It was a nice staff, good atmosphere and comfortable. But a little old building.

The hotel stuff was kind and upgraded the room from twin to suite. The picture of the room was good. I was disappointed with the experience of the room. All furniture were outdated and the layout was weird . The breakfast was very good. I felt spooky when I walked in the building. The hotel needs lots of repairs or remodeling. Otherwise, I won't stay at the hotel next time.

My flight got cancelled and they weren't able to put all of us up in a hotel, so we were on our own for accommodations. Places were filling up quick but this one was still available. Reasonable price and I got upgraded, so I'm not sure what my original room would have been like. The staff were friendly with my late-night check in. If you come during more normal hours, there is also a free shuttle to and from the airport. Otherwise, a taxi isn't too expensive overall. Breakfast is 1300 JPY but is worth it, good variety of both Western and traditional Japanese food available.

Comfortable, near airport, Naritasan Town -good sights and restaurants. Traditional international style. Great buffet breakfast.