I liked the friendly and helpful staff at reception.
Offering cellphone was smart and excellent! Room was clean ! Breakfast was overcharged and not much options
Was easy to make use of the free shuttle from the airport
location is very good shuttle bus service can be improved
Very friendly and helpful staff. Convenient location. Free airport shuttle. Inferior breakfast buffet
Hotel shuttle virtually non existant. After I booked I contacted the hotel for shuttle pick up procedure and was told it only runs for pickup a few times in the aternoon starting at 330 pm and was given instructions for taxi or train. (inverse for drop off. Only a few in morning)
Convenient for airport transfer. Otherwise average. Staff too focused on pragmatic issues. Could use a more personal touch. If management is concerned about the overall customer experience.
I stayed at the Richmond Hotel this Apr. '18' instead of the large airport hotel I used last year. I was very pleasantly surprised to see they supply what they call a 'handy phone' to use for a residents use while staying...For Free. Also as I did last year, this hotels free Wi-Fi was amazing in the room. The buffet breakfast that was free with my particular hotel deal was more than enough to start the day. The bed was very comfortable room and I enjoyed the view outside my room window. I had room 807. The staff was very friendly and the proximity to everything is blocks away. I will look for a deal next Mar/Apr. 2019 when I will stay another week. I was very happy with the Richmond Hotel
Comfortable bed, nice staff,small room but expected
I would have given this place 5/5 but their free shuttle service was full for the time I needed to get to the airport. It was frustrating to pay for a taxi which was about $30. Otherwise the hotel room itself was fantastic!
Well-equipped, spotless, quiet room. It was on the small side, but that's normal for Japan. The staff were helpful and efficient. Convenient to aiport and train station, and for seeing a bit of Narita. Free shuttle bus to the airport.
In Japan it's common, but very nice and polite staff at the check in and out, clean room and common area, great traditional Japanese and western style breakfast and stores within walking distance. Free shuttle bus is very nice too. Highly recommend!
Great! The shuttle to the airport was nice to have
Richmond Hotel Narita places you next to Kuriyama Park and within a 15-minute walk of Narita Yokan Museum. This 205-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free airport drop-off.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, electric kettles, and phones are also standard.
Guests staying at Richmond Hotel Narita enjoy free WiFi in public areas, laundry facilities, and a vending machine. If you drive, self parking is JPY 900 per night, or you can take advantage of the free shuttle from the hotel to the airport at scheduled times. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services.
I liked the friendly and helpful staff at reception.
Offering cellphone was smart and excellent! Room was clean ! Breakfast was overcharged and not much options
Was easy to make use of the free shuttle from the airport
location is very good shuttle bus service can be improved
Very friendly and helpful staff. Convenient location. Free airport shuttle. Inferior breakfast buffet
Hotel shuttle virtually non existant. After I booked I contacted the hotel for shuttle pick up procedure and was told it only runs for pickup a few times in the aternoon starting at 330 pm and was given instructions for taxi or train. (inverse for drop off. Only a few in morning)
Convenient for airport transfer. Otherwise average. Staff too focused on pragmatic issues. Could use a more personal touch. If management is concerned about the overall customer experience.
