Offering cellphone was smart and excellent! Room was clean ! Breakfast was overcharged and not much options
Was easy to make use of the free shuttle from the airport
location is very good shuttle bus service can be improved
Very friendly and helpful staff. Convenient location. Free airport shuttle. Inferior breakfast buffet
Hotel shuttle virtually non existant. After I booked I contacted the hotel for shuttle pick up procedure and was told it only runs for pickup a few times in the aternoon starting at 330 pm and was given instructions for taxi or train. (inverse for drop off. Only a few in morning)
Convenient for airport transfer. Otherwise average. Staff too focused on pragmatic issues. Could use a more personal touch. If management is concerned about the overall customer experience.
I stayed at the Richmond Hotel this Apr. '18' instead of the large airport hotel I used last year. I was very pleasantly surprised to see they supply what they call a 'handy phone' to use for a residents use while staying...For Free. Also as I did last year, this hotels free Wi-Fi was amazing in the room. The buffet breakfast that was free with my particular hotel deal was more than enough to start the day. The bed was very comfortable room and I enjoyed the view outside my room window. I had room 807. The staff was very friendly and the proximity to everything is blocks away. I will look for a deal next Mar/Apr. 2019 when I will stay another week. I was very happy with the Richmond Hotel
Comfortable bed, nice staff,small room but expected
I would have given this place 5/5 but their free shuttle service was full for the time I needed to get to the airport. It was frustrating to pay for a taxi which was about $30. Otherwise the hotel room itself was fantastic!
Well-equipped, spotless, quiet room. It was on the small side, but that's normal for Japan. The staff were helpful and efficient. Convenient to aiport and train station, and for seeing a bit of Narita. Free shuttle bus to the airport.
In Japan it's common, but very nice and polite staff at the check in and out, clean room and common area, great traditional Japanese and western style breakfast and stores within walking distance. Free shuttle bus is very nice too. Highly recommend!
Great! The shuttle to the airport was nice to have
Great staff and good value for price; closer than most other hotels to the tourist attractions, shops, restaurants. Free shuttle about 25 minutes ride to the airport.
Excellence in hospitality at The Richmond Hotel. Great place for family, business and leisure travel. A 5+ Star place to stay!
The staff were wonderful - everyone! The sleep shirts were devine, I wanted to buy one to take home but they told me I could not :( So sad because it would have made the lovely memory of being there a indelible. Thank you for a lovely stay.
It is just one stop from the airport terminal 2 and 3 and easy walking distance to the hotel.. The staff are very friendly and helpful. The room is rather small but has all the necessary equipment. It is not fancy but fairly clean with the basics supplied including a kettle, comb, tooth paste, tooth brush, toiletries etc.
This is NOT an airport hotel - the shuttle bus ride is 15-20 mins away so keep that in mind if you've got an early flight. Rooms are nice, bigger than most typical airport hotel around Narita, and the distance from the airport means super quiet surroundings at night - I had a wonderful night of restful sleep.
Richmond Hotel Narita places you within a 15-minute stroll of popular sights such as Naritasan Shinshoji Temple and Narita Omotesando. This 205-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free airport drop-off.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All 205 rooms provide refrigerators, electric kettles, and free tea bags/instant coffee. Guests can expect LCD TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include phones and desks.
Guests staying at Richmond Hotel Narita enjoy free WiFi in public areas, laundry facilities, and a vending machine. If you drive, self parking is JPY 900 per night, or you can take advantage of the free shuttle from the hotel to the airport at scheduled times. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services.
Offering cellphone was smart and excellent! Room was clean ! Breakfast was overcharged and not much options
Was easy to make use of the free shuttle from the airport
location is very good shuttle bus service can be improved
Very friendly and helpful staff. Convenient location. Free airport shuttle. Inferior breakfast buffet
Hotel shuttle virtually non existant. After I booked I contacted the hotel for shuttle pick up procedure and was told it only runs for pickup a few times in the aternoon starting at 330 pm and was given instructions for taxi or train. (inverse for drop off. Only a few in morning)
Convenient for airport transfer. Otherwise average. Staff too focused on pragmatic issues. Could use a more personal touch. If management is concerned about the overall customer experience.
I stayed at the Richmond Hotel this Apr. '18' instead of the large airport hotel I used last year. I was very pleasantly surprised to see they supply what they call a 'handy phone' to use for a residents use while staying...For Free. Also as I did last year, this hotels free Wi-Fi was amazing in the room. The buffet breakfast that was free with my particular hotel deal was more than enough to start the day. The bed was very comfortable room and I enjoyed the view outside my room window. I had room 807. The staff was very friendly and the proximity to everything is blocks away. I will look for a deal next Mar/Apr. 2019 when I will stay another week. I was very happy with the Richmond Hotel
