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Recent guest reviews

WiFi completely did not work here. I can not find Hotel Wifi Name to connect. I go and ask straff about it . But a man at late night lobby straff with glasses answered me like he don’t care “ this hotel wifi is not strong “ that it. OK I got it ! Don’t choose this hotel again! then my friend vdo call me there and i just pick up vdo call not even say anything. the same straff point the finger to his mouth and tell me to shut up!!! I Reduce my phone noise suddenly and i just shock with the hotel straff manners. Never found Japanese Straff be like this . Very Rude!!!! just me . I’m a only guest there at lobby floor that time . Why and how necessary to be rude with me like that? The hotel elevator is the worst! It close in 4-5 sec and never open itself again . It hurt my mom when she get out . People with the luggages here is very hard to use it. No sensor elevator. Room is OK . Larger and they provide good Shampoo and sope. But not found Wifi in room as the advertisement. Breakfast is good many choices of bread. Salad , western food , asian food , drinks Good location ! near Naritasan Temple just 1 kilo. and near Narita Airport and Mega Don Quit for parking is 400¥ / night . parking outside but safe 0 star for wifi 0 star for straff 0 star for hotel elevator hope the hotel improve it

Hedistar is popular with Chinese tour groups. When tour groups check in, it is absolute chaos. Hedistar usually has 1-2 staff at reception. The reception area is small. There are only two lifts, which is next to the reception. With a large number of people crowding the reception area and queueing up for the lift, it takes a long time to check in and to make it to your room. Unfortunately there are very few seats so you have to stand in the crowd. This is not pleasant if you just got off a flight and want to check in as soon as possible. The size of the rooms is decent. ranks it as 3.5 star but Hedistar’s standard is lower than 3 star hotels that I have stayed at in Japan. The hotel is dirty, as you can see in the pictures. There are wires clearly visible behind the aircon, not something you would expect to see in a 3.5 star hotel. The internet is very unstable, it keeps stopping. It is the worst that I have experienced at hotels in Narita. This is my second time staying there, and probably my last.

This hotel is one of the few places which had twin rooms. They had a free bus to and from the Narita Airport. The bus timing was ok but could be better. There were some shops near by but convenient shops might be a bit away from the hotel. But we realised that there were a big supper market stays open until 10pm. if you are used to walk around everywhere, Narita Station wasn't too far.

We stay 2 nights here, Room is clean but tiny and you can’t put 2 suitcases in the room because that small, good location. It’s near Aeon mall and good restaurants nearby so you can dinner and shopping there very easy.

Lacking shuttle hours to where I didn't use it, and the shuttle was a pre-requisite when I booked using search filters. I could either arrive 6 hours before my flight or 2, and I never arrive later than 3 for international flights. Slowest wifi of any hotel I have stayed at, at least of the several I have been in over the last month. If you are here more than a single night it will suck because there is nothing to do in the area hardly and the internet will not even sustain a youtube video at 144p quality. Yes, that slow. Also the elevator door closes randomly fast sometimes. Made for a pretty funny experience with a Swedish family and me walking into it. Rest of the experience was ok and typical of Japanese hotels. Clean rooms and good customer service.

The service, at the front desk, was disappointing -- the staff were not nearly as friendly as many other hotels that we had stayed in. The beds were a little uncomfortable to sleep in (mattress felt hard) and the water pressure was terrible. On the plus side, the hotel has a shuttle that runs to Narita and it is approximately a 15 minute walk from the JR Narita station. It is a nice hotel.

Great stay with this hotel. It is very near the Senshoji Temple. Very qiuet and peaceful. I love staying here, and what is the best is their free transport from and to Narita Airport. The staff is very accomodating. The hotel has free wifi even in 6th floor. I love the area of the hotel also because it is near the Eon town and supermarket. There is also a restaurant across the hotel and it offers a cheap meal. 15 minutes away from the station. I will surely book again here when I come back to Narita.

I had an 18 hour layover in NRT and though one little part of me thought I'd go try the little catacomb-like, capsule bed hotels in the airport itself, logic prevailed over whimsy and I booked the Hedistar instead. Pros: It is really cheap (I paid $40 a night without breakfast) and it provides a free shuttle to and from the hotel (which would've cost the room rate just from a taxi ride roundtrip.) The rooms are old but clean. The tiny bathroom had a deep soaking tub (a bit shorter than US standards but very deep) which was great after a long flight. There are a number of restaurants around as well as a supermarket nearby for you to get dinner. Cons: No coffee in the room, just tea. The hotel shuttle only runs once an hour (at :30 from the hotel and at :55 from the airport) and takes 20 minutes, so gotta plan around it. The area around the hotel is not quaint. It's right off the main road so nothing cute about it. If you're coming to Tokyo to sightsee, definitely do NOT use this hotel as a base, no matter how tempting the thought of getting a cheap room. I've seen some reviewers recommend this. You will easily lose 4 hours a day "commuting", maybe more. I didn't try their breakfast as I had access to an airport lounge in NRT but their restaurant strangely does not open for dinner and apart from a vending machine, there is no other food available within the hotel. In short, good for getting a good night's rest and that's all I was looking for. So it served its purpose. Would I stay here again? Only if I had another awful connection like this time, but for anything else, absolutely not.

Lots of choices at breakfast, but nowhere for coffee or snacks at other times and nowhere after 1.30pm. Rooms are adequate, but the Tripadvisor picture is deceiving. Mine was TINY. Free shuttle to and from airport was great. Staff behind the desk had very limited English (some had none). Very close to the shrine and famous street.

We stayed for a night here, took the free shuttle service to airport the next morning. Booked for the free shuttle when checking in hotel. The driver was friendly and helpful although there was language barrier. Room was superbly clean and comfortable. small space. Pillows and bed were great. We had a good sleep that night. Near to aeon where you can dine and have a last minute shopping. Situated in a nice and calm town, a different view and atmosphere that we enjoyed very much!

168-1 Azuma-cho Narita Chiba-ken

Hotel highlights

  • Walking distance to Naritasan Shinshoji Temple
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle

The Hedistar Hotel Narita places you next to Boso no Mura Open Air Museum and National Museum of Japanese History. This 3.5-star hotel has 245 rooms and welcomes guests with a restaurant, free in-room WiFi, and a free airport shuttle.


Enjoy a leisurely bite to eat at SERRAGI, the hotel's onsite restaurant. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 8:30 AM.


The Hedistar Hotel Narita's 245 rooms are air-conditioned and provide refrigerators, free newspapers, and phones. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, toilets with an electronic bidet, and slippers. In-room massages are available, and rooms also include desks.

Property features

Guests of The Hedistar Hotel Narita enjoy free WiFi in public areas, a business center, and a computer station. If you drive, self parking is JPY 400 per night, or you can take advantage of the free airport shuttle (available on request). The front desk has multilingual staff that can help with dry cleaning/laundry and luggage storage. Additional amenities include free newspapers, laundry facilities, and a vending machine.

Room options

Deluxe Twin Room, Non Smoking

2 Twin Beds | Sleeps 4

Moderate Twin Room, Non Smoking

2 Twin Beds | Sleeps 3

Twin Room, Non Smoking

2 Twin Beds | Sleeps 2

Single Room, Non Smoking

1 Twin Bed | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

64.0% of guests recommend this hotel

Total of 329 reviews

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