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Recent guest reviews

Good price for the area and a quality might stay

Excellent Great Customer Service.

GM is very on top of things. Excellent customer attention.

Took forever to check in. Got talked into a Hyatt membership...I think that’s what did it. The room smelled bad when we walked in. I had to get fabreeze at the store to stand it. Which of course makes me think the place is dirty. Fan in bathroom didn’t work. No extra blanket for the pull out sofa. But location was good. Tv was good. Staff was friendly.

We arrived after midnight there were people hanging out in front of the hotel. The night person was indifferent the first room we were assigned smelled like someone had just cooked a meal with curry the Oder was very strong. Wjwm we went back downstairs to get another room the night person was having a party they were eating and hanging out. We had to get his attention to take care of the matter which annoyed him. The second room smelled like urine it was old and dated. The urine smell was coming from the sofa. When we called back downstairs no one answered. We sprayed the couch with febreeze so we could just go to sleep. Worst hotel I’ve stayed at in a while.

It was located in a Convenient area with shopping & restaurants. It was also very clean.

Good location, next to a Tesla supercharger, has free hot breakfast

Nice breakfast area. Breakfast menu could have been a little better.

The hotel was very nice. PROS: Room was super clean. Beds were not bad. CONS: I booked a king room and upon arrival was placed in a double standard room. Once I mentioned this I was told that they could try to put me in a different room but they would have to walk me over to the "old" hotel. Mind you it was 230am and we was expecting to get there and crash in a king bed immediately. It took 20+ mins to check it, there computer was down. On top of this, before we left I noticed my card was double charged for the room and the hold fee on my card. I showed them my account and I was told it would be refunded. When I called back to ask a question, I was infact told that the refund had not been issued yet. This was Tuesday, it is now Friday and STILL no refund for the double charges. Guess ill call again! Overall: the place was clean but too many issues, i will not return.

I spent three nights here. My problems started at check in. The gentleman behind the front desk to me was rude or at best inattentive. Upon checking I told him my last name, five seconds pass and he asks me again in a belligerent tone. He asks me how many room keys I want. I say one, he says well here’s two. The hotel has a restaurant and bar but it’s dismal. Maybe sixteen items on the menu, sandwiches or appetizers. Nothing that requires a real kitchen to prepare. It didn’t help my experience the one thing I wanted they didn’t have. The room was overall clean but the tv was damaged, images burnt in screen. The heating/cooling was noisy even when not in use. My other negative impression came when doing laundery. I was pleased to see a washer and dryer on premises. I went to the front desk to get change. They didn’t have any and were unable to help me out. I had reservations for nights but only spent three here so that should tell you how much I enjoyed my stay.

I enjoyed my stay at the Hyatt Place, from the friendly staff to the great breakfast everything was extravagant

Primacy Pkwy Memphis TN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in White Station within 2 miles (3 km) of Lichterman Nature Center, Hyatt Place Memphis Primacy Park is within a few miles (5 km) of Opera Memphis. This 128-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and a 24-hour fitness center.


Dining

Start your day off right with a free buffet breakfast. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/café.


Rooms

The 128 accommodations feature sitting areas. 42-inch flat-screen TVs come with DVD players and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are other standard amenities.


Property features

Guests of Hyatt Place Memphis Primacy Park have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 1 per day, and there's also a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a business center, and express check-out.

Room options

Room, 2 Double Beds (Specialty)

2 Double Beds | Sleeps 6

Room, 1 King Bed (Specialty)

1 King Bed | Sleeps 4

Room, Multiple Beds

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Memphis Primacy Park

Everyone (26) Couples (1) Family (9)
4
Family

Good price for the area and a quality might stay

By on Apr 25, 2021

Review comment responded on Apr 26, 2021

Thanks for staying with us. We appreciate your feedback!

1
Everyone

By on Mar 27, 2021

Review comment responded on Apr 7, 2021

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

3
Everyone

By on Nov 26, 2020

Review comment responded on Nov 29, 2020

Thank you for taking the time to take the survey and appreciate all feedback. We hope to see you again in the future.

5
Everyone

By on Oct 5, 2020

Review comment responded on Oct 5, 2020

Thank you for taking the time to take the survey we appreciate all the feedback. We hope to see you again in the future.

5
Family Family with small children Family

Excellent Great Customer Service.

By , from Jackson Ms on Aug 18, 2020

Review comment responded on Aug 18, 2020

Thank you for taking the time to take the survey. We always appreciate feedback and value your stay. We will be sure to share your remarks with staff.

4
Family Business Business

GM is very on top of things. Excellent customer attention.

By on Feb 1, 2020

Review comment responded on Feb 3, 2020

Thank you for your feedback. We will be addressing your concerns.

5
Everyone

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Thank you for taking the time to leave a response. We appreciate all feedback. It is our hope when traveling back to the area we will be your first choice.

3
Family

Took forever to check in. Got talked into a Hyatt membership...I think that’s what did it. The room smelled bad when we walked in. I had to get fabreeze at the store to stand it. Which of course makes me think the place is dirty. Fan in bathroom didn’t work. No extra blanket for the pull out sofa. But location was good. Tv was good. Staff was friendly.

By on Dec 23, 2019

Review comment responded on Dec 26, 2019

I do sincerely apologize that you faced these issues and we always do our best to strive for excellence. I have shared this review with our GM so that we can look into this.

5
Everyone

By on Dec 1, 2019

Review comment responded on Dec 4, 2019

Thank you for taking the time to leave a response. We greatly appreciate your feedback.

5
Everyone

By on Sep 2, 2019

Review comment responded on Sep 4, 2019

Thank you for your review! Please come see us again!

Hyatt Place Memphis Primacy Park

1220 Primacy Pkwy, Memphis, TN 38119
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