Filthy. Rude staff. Smoke detectors startling at 2am. Dogs continuously barking. Smoke filled hallways
They put me in a dingy looking room with a broken dresser & dirty carpet ! It smelled like smoke and people came knocking on my door in middle of night ( they had wrong door I guess ) and woke my 4 year old son up then when we finally fall back to sleep the loud fire alarm went off because someone was cooking in another room . This was the worst stay EVER I will stick to the Hilton or Marriott next time.
The facilities were very clean and the staff was courteous.
The room was very clean. I did not like how the inside of the shower looked, that’s the only problem I had.
It was cheap compared to other options, but you get what you pay for. The room was a smoking room - I was not given the option of a non-smoking room. The "breakfast" is a coffee urn with creamers and small wrapped muffins. The wifi was free, but I didn't trust it, so I don't know if it works. This is a place for workers who need a place to stay. It's fine for that, but not for travelers.
The property is located a short drive to shopping and restaurants. Unfortunately, it is a dirty facility. Their non-smoking rooms are packed with smoke. The hallways stink of cigarette smoke. You must pay extra for daily cleaning. A short description would be, "Dark, smokey, and dungeon-like.
Room was very small. It was clean. The hallways smelled like fried food all of the time.
When it said breakfast was included I wasn’t expect coffee with a granola bar. Are just instant oatmeal. House keeping never stoped in my room for the entire stay. The young man at the check in counter was pretty good though. He made small talk and ensure my room was cleaned before I actually entered my room. All I’m all I won’t be staying at this property primeraly because I could have stayed places further away and received way better service and amenities
Staff not on desk and won’t appear for an excessive amount of time. Dust everywhere on desk, lamps with spider web, and service is horrible. I do not feel making any reserves in the near future in this location.
This was the absolute WORST stay i have ever had at a hotel. I requested a late check in and arrived at about 11pm. Upon check in, the front door was sticky and nasty. I got to the front desk and explained that i had been driving for hours and was exhausted. Asked for late check out and was informed that it would be an additional $25 for 1pm check out. No thanks and the site doesnt state that. I proceeded to my room and it smelled like fresh smoke and the TV was on. I got in my pjs and pulled the sheets back and WHAT.... black spots on my sheets and what appeared to be sex stains and make up. In the corner there was short black straight hair. I called the front desk and the girl stated she would bring up clean sheets. She arrived half hour late with no remorse and stood outside the door to hand me the sheets. I stated i am not making a bed for a room that i just paid 100 more than i did last time here for a much smaller room. She gave me the sheets and stated no one here to change them and no manager here until monday. I said that is unacceptable! Again she didn't seem to care and left. As i stated i have stayed here several times and NEVER had this much of a problem. I took pictures and will definitely contact management. I will NEVER BE BACK! Rude front desk and an over priced dirty room?? I am in shock
Room smelled of smoke. No pots or dishes in the kitchen. No ice machine in the hotel (and am not using ice of unknown origin in the freezer nor could I wait for more to freeze). Insufficient towels in the bathroom. No Do Not Disturb signs for the door. Room not well set up for business traveler use. Desk clerk not knowledgeable regarding local restaurants or grocery shopping. Couldn't get a print out of my final receipt at check out.
Dated. No towels in room. Staff not present at front desk for several minutes while trying to check in.
Extended Stay America - Long Island - Melville is located within a mile (2 km) of Farmingdale State College and Adventureland. This 134-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 134 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America - Long Island - Melville features free WiFi in public areas, coffee in a common area, and express check-out. There's free parking if you drive. The front desk has multilingual staff that can help secure valuables, and offer advice about sights and eateries nearby. This hotel also has laundry facilities.
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Filthy. Rude staff. Smoke detectors startling at 2am. Dogs continuously barking. Smoke filled hallways
Thank you for being our guest. We apologize for the cleanliness issue you encountered and that you did not experience the best of our staff. Your feedback will be shared with the appropriate team members to make sure we are consistent with our service delivery. We are also sorry about the dog barking and the disturbance this caused. Meanwhile, your comment with regard to the smoke detectors has been shared with the maintenance team. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
They put me in a dingy looking room with a broken dresser & dirty carpet ! It smelled like smoke and people came knocking on my door in middle of night ( they had wrong door I guess ) and woke my 4 year old son up then when we finally fall back to sleep the loud fire alarm went off because someone was cooking in another room . This was the worst stay EVER I will stick to the Hilton or Marriott next time.
Tee, thank you for your review. We are sorry for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also apologize your son’s sleep was disturbed due to the false fire alarm and regret the inconvenience caused. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
The facilities were very clean and the staff was courteous.
Thank you for being our guest at Extended Stay America and for taking the time to write a review. We are delighted to read that you were impressed with our well-kept property and that our staff took good care of you. Thank you for choosing us, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
The room was very clean. I did not like how the inside of the shower looked, that’s the only problem I had.
Sam, thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our spotless accommodations. We value your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was cheap compared to other options, but you get what you pay for. The room was a smoking room - I was not given the option of a non-smoking room. The "breakfast" is a coffee urn with creamers and small wrapped muffins. The wifi was free, but I didn't trust it, so I don't know if it works. This is a place for workers who need a place to stay. It's fine for that, but not for travelers.
Thank you for choosing our hotel. We are sorry for the smoke odor you encountered in your room. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we regret not meeting your expectations with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
The property is located a short drive to shopping and restaurants. Unfortunately, it is a dirty facility. Their non-smoking rooms are packed with smoke. The hallways stink of cigarette smoke. You must pay extra for daily cleaning. A short description would be, "Dark, smokey, and dungeon-like.
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management