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Riu Emerald Bay All Inclusive

3.5 out of 5.0

Recent guest reviews

Our stay was great, everything went great, food & drinks plentiful at all times. Beautiful resort, the only drawback was there were way too many people & the elevators were very slow. If you wanted a lounge chair by the pools you had to get up early & secure a spot by 7:00 am. The Mexican nationals tend to be very rude & demanding. they constantly cut in front of you in line & expect to be served first regardless of who's in line. I'm Hispanic & come from Mexican descendants & have never seen such rudeness by the upper class, snobby nationals. Other than that the staff, waiters & maintenance personnel were very friendly. The nightly shows need improvement. I will probably go back some day to this resort in near future & hope that the upper class locals treat tourist with a little more respect. E.F. Armenta Tucson, Arizona

Honeymoon suite is great. Awesome views and very comfy. Mini bar and room service is great. Would come back anytime

Its a wonderful resort. All inclusive. 3 adults pools. 1 for kids. 5 bars with excelent cocktails. Food everytime. Theather. Shows music its nice.

Horrible place to stay! No hot water until last day of stay. Hundreds of children everywhere. Was an all- inclusive but I wouldn't feed my dog the food they served. Staff was rude but I think that was because we were the ONLY Amerucans there. Only thee rusty elevators for 800 room resort. Be carful of good deals - we only ate there twice it was so bad.

Wonderful vacation for reasonable price. Exelent hotel, good food, nice beach!

It was a nice trip, had a great time there, friendly, cool, enjoyed,

VERY NICE RESORT .. GREAT LOCATION .. AS WITH MOST AI'S, MOST MEALS ARE BUFFET .. GOOD FOR FAMILIES .. GETS A BIT OLD FOR SINGLES, COUPLES..

very good for all family the room it was ok , but not have nobody for take care babes

OK , almost 4 stars. Elevators are a serious problem. Too many service calls for plumbing and ac issues.Otherwise, great staff and good experience.

This resort is out of the city a bit beyond all of the other resorts, however it is easy to catch a taxi and head into town. The staff is very helpful and hard working , the place is always spotless. We loved the fridge being stocked with pop and water besides the usual beer. The restaurants are ok, the asian was our favorite and the buffets have a huge selection.

The hotel staff were great. The elevators were very slow and the food became very repetitive... But overall very good place for the money spent.

Excellent hotel location. At the end of a strip of hotels, a few minutes walk to a small town with a great ex-pat coffee shop and massage place. Great fun, great service. This isn't a top of the line 5-star, but it's a VERY CLOSE. Food is okay, but the vibe is great. I love that they did a great job of keeping kids out of the adult's only pool. Was a nice touch. We're heading back this year to the same place. It was comfortable, welcoming, and warm. What else can you ask for?!

Monday through Friday afternoon was perfect. Not crowded, staff was exceptionally helpful, polite, respectful, and generous. Friday afternoon lots of buses arrived. Lunch and dinner on Friday were much more crowded. Still not unbearable though, just not what it had been. Make sure to make any dinner reservations by Thursday morning if you're going to make them for Thursday through sat at the themed resturants because if you don't have a resevation they will turn you away which we saw happen. However this made the environment for those who made reservations very nice. Don't pay extra for an ocean view room. They are all ocean view rooms. There are only 3 elevators and each with a weight limit. Again this was really a problem until friday though. Overall fantastic stay! I would go back in a heartbeat!

The staff is very friendly and attentive, and the food is great as well as nice rooms. The elevators are slow during the weekend peak days, but not bad during the week. Had a great vacation

We had a wonderful time, this all - inclusive hotel was perfectly located on the beach. There was live regional music on the beach during the afternoon. In the evening the hotel continued the fun night with a live mix of music and entertainment. The delicious food included an array of healthy dishes to satisfy your taste buds.

Nice but, need air condiction in all Restaurants & Elevators full at all times need to used starts when full

I was amazed at the Hotel. It was modern, clean, and right on the beach. This was an all inclusive package and was surprised at the quality and quantity of food(drinks too). The staff was good and very helpful and happy- I appreciated that as everyone seemed genuine. Only issue would be for the concierge as there really was not one available to help with off site excursions such as golf. If you want nice place that is clean, safe, and on the beach.....this is it. I was happy with this trip..so much so..I immediately was looking to book another RIU location.

First of all Mazatlan is very safe thank God!! Our stay was great except the dj in the pacha club played ugly music and needs to stay and entertain so you will stay and dance :(...For lunch they should have option for guests to make sandwiches they only had that for breakfast. ..The alcoholic beverages were awesome all types...Overall great experience thanks Riu love your hotels everywhere !!!

Really Good experience in general ( 2 kids), there are sometimes some minutes waiting elevator, but the rest is really good.

Calzada Camaron Sabalo Mazatlan SIN

Room options

Double Room

King 2 | Full 1 | Sleeps 4

Double Room, Ocean View

Full 2 | King 1 | Sleeps 4

Family Room

King 1 | Sleeps 4

Suite Jacuzzi Ocean View

King 1 | Sleeps 2

Guest reviews for Riu Emerald Bay All Inclusive

Everyone (4) Couples (45) Business (1) Family (32) Friends (11) Other (5)
5

mazatlan

Everyone

Our stay was great, everything went great, food & drinks plentiful at all times. Beautiful resort, the only drawback was there were way too many people & the elevators were very slow. If you wanted a lounge chair by the pools you had to get up early & secure a spot by 7:00 am. The Mexican nationals tend to be very rude & demanding. they constantly cut in front of you in line & expect to be served first regardless of who's in line. I'm Hispanic & come from Mexican descendants & have never seen such rudeness by the upper class, snobby nationals. Other than that the staff, waiters & maintenance personnel were very friendly. The nightly shows need improvement. I will probably go back some day to this resort in near future & hope that the upper class locals treat tourist with a little more respect. E.F. Armenta Tucson, Arizona

By on Apr 23, 2017

5

awesome hotel. staff is friendly and funny.

Everyone
Great view

Honeymoon suite is great. Awesome views and very comfy. Mini bar and room service is great. Would come back anytime

By , from Los Angeles on Nov 8, 2016

3

over crowded badly!

Everyone

By , from Utah on Nov 7, 2016

5

nice resort

Everyone

Its a wonderful resort. All inclusive. 3 adults pools. 1 for kids. 5 bars with excelent cocktails. Food everytime. Theather. Shows music its nice.

By , from tijuana mexico on Apr 16, 2016

1

do not stay here!

Couples

Horrible place to stay! No hot water until last day of stay. Hundreds of children everywhere. Was an all- inclusive but I wouldn't feed my dog the food they served. Staff was rude but I think that was because we were the ONLY Amerucans there. Only thee rusty elevators for 800 room resort. Be carful of good deals - we only ate there twice it was so bad.

By on Oct 7, 2015

5

awesome family trip

Couples

Wonderful vacation for reasonable price. Exelent hotel, good food, nice beach!

By on Oct 1, 2015

5

nice trip

Families

It was a nice trip, had a great time there, friendly, cool, enjoyed,

By on Sep 15, 2015

4

all inclusive

Couples

VERY NICE RESORT .. GREAT LOCATION .. AS WITH MOST AI'S, MOST MEALS ARE BUFFET .. GOOD FOR FAMILIES .. GETS A BIT OLD FOR SINGLES, COUPLES..

By on Aug 13, 2015

4

awesome family trip

Families

very good for all family the room it was ok , but not have nobody for take care babes

By on Jul 1, 2015

4

good riu in mazatlan

Families

OK , almost 4 stars. Elevators are a serious problem. Too many service calls for plumbing and ac issues.Otherwise, great staff and good experience.

By on May 18, 2015