Riu Emerald Bay All Inclusive3.5 out of 5.0
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Recent guest reviews
Honeymoon suite is great. Awesome views and very comfy. Mini bar and room service is great. Would come back anytime
Its a wonderful resort. All inclusive. 3 adults pools. 1 for kids. 5 bars with excelent cocktails. Food everytime. Theather. Shows music its nice.
Horrible place to stay! No hot water until last day of stay. Hundreds of children everywhere. Was an all- inclusive but I wouldn't feed my dog the food they served. Staff was rude but I think that was because we were the ONLY Amerucans there. Only thee rusty elevators for 800 room resort. Be carful of good deals - we only ate there twice it was so bad.
Wonderful vacation for reasonable price. Exelent hotel, good food, nice beach!
It was a nice trip, had a great time there, friendly, cool, enjoyed,
VERY NICE RESORT .. GREAT LOCATION .. AS WITH MOST AI'S, MOST MEALS ARE BUFFET .. GOOD FOR FAMILIES .. GETS A BIT OLD FOR SINGLES, COUPLES..
very good for all family the room it was ok , but not have nobody for take care babes
OK , almost 4 stars. Elevators are a serious problem. Too many service calls for plumbing and ac issues.Otherwise, great staff and good experience.
This resort is out of the city a bit beyond all of the other resorts, however it is easy to catch a taxi and head into town. The staff is very helpful and hard working , the place is always spotless. We loved the fridge being stocked with pop and water besides the usual beer. The restaurants are ok, the asian was our favorite and the buffets have a huge selection.
The hotel staff were great. The elevators were very slow and the food became very repetitive... But overall very good place for the money spent.
Excellent hotel location. At the end of a strip of hotels, a few minutes walk to a small town with a great ex-pat coffee shop and massage place. Great fun, great service. This isn't a top of the line 5-star, but it's a VERY CLOSE. Food is okay, but the vibe is great. I love that they did a great job of keeping kids out of the adult's only pool. Was a nice touch. We're heading back this year to the same place. It was comfortable, welcoming, and warm. What else can you ask for?!
Monday through Friday afternoon was perfect. Not crowded, staff was exceptionally helpful, polite, respectful, and generous. Friday afternoon lots of buses arrived. Lunch and dinner on Friday were much more crowded. Still not unbearable though, just not what it had been. Make sure to make any dinner reservations by Thursday morning if you're going to make them for Thursday through sat at the themed resturants because if you don't have a resevation they will turn you away which we saw happen. However this made the environment for those who made reservations very nice. Don't pay extra for an ocean view room. They are all ocean view rooms. There are only 3 elevators and each with a weight limit. Again this was really a problem until friday though. Overall fantastic stay! I would go back in a heartbeat!
The staff is very friendly and attentive, and the food is great as well as nice rooms. The elevators are slow during the weekend peak days, but not bad during the week. Had a great vacation
We had a wonderful time, this all - inclusive hotel was perfectly located on the beach. There was live regional music on the beach during the afternoon. In the evening the hotel continued the fun night with a live mix of music and entertainment. The delicious food included an array of healthy dishes to satisfy your taste buds.
Nice but, need air condiction in all Restaurants & Elevators full at all times need to used starts when full
I was amazed at the Hotel. It was modern, clean, and right on the beach. This was an all inclusive package and was surprised at the quality and quantity of food(drinks too). The staff was good and very helpful and happy- I appreciated that as everyone seemed genuine. Only issue would be for the concierge as there really was not one available to help with off site excursions such as golf. If you want nice place that is clean, safe, and on the beach.....this is it. I was happy with this trip..so much so..I immediately was looking to book another RIU location.
First of all Mazatlan is very safe thank God!! Our stay was great except the dj in the pacha club played ugly music and needs to stay and entertain so you will stay and dance :(...For lunch they should have option for guests to make sandwiches they only had that for breakfast. ..The alcoholic beverages were awesome all types...Overall great experience thanks Riu love your hotels everywhere !!!
Really Good experience in general ( 2 kids), there are sometimes some minutes waiting elevator, but the rest is really good.
We have stayed the Riu Emerald Bay a number of times and enjoy the convenience and amenities provided. The beach is beautiful and great for walking and the ocean is very swimmable. The food is good and plentiful, but is not exceptional, if that is important to you. They have a number of pools that gives you a choice what kind of crowd you want to be around...rowdy or laid back. The staff works hard at trying to make sure your needs are met. I would definitely recommend you give this resort a try.
Located in Nuevo Mazatlan, Riu Emerald Bay All Inclusive is adjacent to Mazagua Aquatic Park and within a 10-minute stroll of Witches Beach. This 716-room, 3.5-star resort welcomes guests with 3 outdoor pools, 4 restaurants, and free self parking. It's on the beach and also a short walk from Cerritos Beach and Playa Brujas.
Free breakfast is included with your stay. This resort is home to 4 onsite restaurants, perfect for a quick bite to eat.
All of Riu Emerald Bay All Inclusive's 716 air-conditioned rooms provide refrigerators, minibars, and free bottled water. Flat-screen TVs come with satellite channels and pay movies. Other amenities include ceiling fans, hair dryers, and laptop-compatible safes.
Guests of Riu Emerald Bay All Inclusive enjoy 3 outdoor pools, a nightclub, and a children's pool. Free parking is included with your stay. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include a health club, a sauna, and a rooftop terrace.