Good beach access is the only bright side, elevators don’t work properly. The food is horrible, pools close way to early. The shower didn’t have a light. No room service, the minibar has no snacks.
The location was great. Close enough to the Gold Zone but far enough away to be peaceful. I also thought for as big as the place is and for how many rooms there are, it didn't feel crowded with all the different pools, bars and restaurants
I loved the property. The only issues i had was with orbitz. They wouldnt let me make changes to my reservation i had to call the hotel my self and do everything. Last time i book with orbitz.
Love this property. The staff is wonderful the facility is beautiful the food is excellent. Plenty of chairs by the pool and beach for everyone. Only one problem is that one of the elevators were not working and sometimes you had to wait maybe five or 10 minutes To get an elevator.
swimming pool clean ,clean clean swimming pool.,...,,.,,,,,,,;?,........
excellant bartenders, could have coffee maker in room and a bathroom scale in the spa. will come back yearly
Nice hotel with wonderful buffet dining. Beach is flat and easy walking. Staff is freindly!
You can only get one beach towel per day, cant exchange for a dry one if urs is too wet, was nver able to make dinner reservations and people hardly at restaurants, elevators very slow, not enough activities in hotel, no medical service in case of an emergency, whicj we had one. roaches in hallways.
The elevators were extremely slow through your whole stay. The resort was not clean or tidy overall. There were puddles of water and sand in various areas including the elevators. We were not able to access the “ free WiFi “ at all, including the lobby. On our last day, someone defecated in one of the pools. The staff directed people out of the pool & reopened the pool an hour later. Overall, we made the best of our time there; as we did not have any other options. However, it was the worst trip / stay we have ever had. I hope improvements are made for other patrons.
Hotel staff was incredibly helpful! Food was very good. Pools and beach were awesome!
The elevators were not working properly and were shaking a lot It was a really scary moment I heard a lot of guest complaining about the elevators doing that a lot. The bathroom had a humid smell. The A/C and the fridge stopped working I told them at the front desk and they took care of it. Very nice hotel but it is too far from hotel zone & the malecon.
Very nice and helpful staff.very fun show at night
the staff was great, very helpful. location was amazing next to the ocean. ready to go again.
Had lots of fun at the beach and pools, very friendly staff and food was great.
I would say most things in the hotel are adequate. First the good. The ocean had the warmest water I have ever experienced. The pools are good too. Great kids pool with lots to do. The staff is pretty courteous especially when you tip. What is not good is that you only get one set of towels a day. So if you want a set of fresh ones because you want to take an afternoon break from the sun, sorry. The rooms are pretty clean except for the occasional mold on light switches and shower curtains. In our room the remote control didn't work. We had to ask twice to have it exchanged. The towels feel like a sandpaper (which is an issue if you forgot to reapply sunscreen). All the reviews about the elevators being slow is 100% correct. Many times we had to take the stairs. My biggest issue was the food. I have stayed in many all inclusive resorts and 2 other Riu. I have never complained about the food. There are 2 buffets both have almost the same thing. Both disappointing. Several stations serve the same thing for both dinner and breakfast. Food is bland and sloppy. The restaurants that need reservations are decent but super hard to get into. I would not stay here again.
10 minutes wait every time for elevators , same food in all restaurant , not a good hotel to recommend to anyone at all .
Bad location but good hotel Far from where all the activities are
Sorprise everything been so good But have a different rules like only one toalla a day for client servibar fill every two days??
Located in Cerritos within 2 miles (3 km) of Cerritos Beach, Riu Emerald Bay All Inclusive is within a few miles (5 km) of other popular sights such as Mazatlan International Center. This 1028-room, 3.5-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a free water park.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Las Tres Islas, one of 5 onsite restaurants.
All 1028 rooms provide minibars, free bottled water, and ceiling fans. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Riu Emerald Bay All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.
Good beach access is the only bright side, elevators don’t work properly. The food is horrible, pools close way to early. The shower didn’t have a light. No room service, the minibar has no snacks.
The location was great. Close enough to the Gold Zone but far enough away to be peaceful. I also thought for as big as the place is and for how many rooms there are, it didn't feel crowded with all the different pools, bars and restaurants
I loved the property. The only issues i had was with orbitz. They wouldnt let me make changes to my reservation i had to call the hotel my self and do everything. Last time i book with orbitz.
Love this property. The staff is wonderful the facility is beautiful the food is excellent. Plenty of chairs by the pool and beach for everyone. Only one problem is that one of the elevators were not working and sometimes you had to wait maybe five or 10 minutes To get an elevator.
swimming pool clean ,clean clean swimming pool.,...,,.,,,,,,,;?,........
excellant bartenders, could have coffee maker in room and a bathroom scale in the spa. will come back yearly
Nice hotel with wonderful buffet dining. Beach is flat and easy walking. Staff is freindly!
You can only get one beach towel per day, cant exchange for a dry one if urs is too wet, was nver able to make dinner reservations and people hardly at restaurants, elevators very slow, not enough activities in hotel, no medical service in case of an emergency, whicj we had one. roaches in hallways.
Dear Carlos, Thank you for taking the time to review our hotel! We are sorry to read you weren’t able to fully enjoy your vacation due to different aspects. Our main priority is to ensure all our guests have a perfect stay; we would have liked to have been informed of the inconveniences during your holiday in order to make it more pleasant. In regards to our gastronomic offer, we regret that we were not able to meet your taste with our wide selection of food and rest assure that we will share your words with the corresponding department for further consideration. We would be pleased to have another chance to host you and change your perception for the better. Greetings, Hotel Riu Emerald Bay Online Reputation Manager