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Riu Emerald Bay All Inclusive
3.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 112 reviews
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Recent guest reviews
excellant bartenders, could have coffee maker in room and a bathroom scale in the spa. will come back yearly
Nice hotel with wonderful buffet dining. Beach is flat and easy walking. Staff is freindly!
You can only get one beach towel per day, cant exchange for a dry one if urs is too wet, was nver able to make dinner reservations and people hardly at restaurants, elevators very slow, not enough activities in hotel, no medical service in case of an emergency, whicj we had one. roaches in hallways.
The elevators were extremely slow through your whole stay. The resort was not clean or tidy overall. There were puddles of water and sand in various areas including the elevators. We were not able to access the “ free WiFi “ at all, including the lobby. On our last day, someone defecated in one of the pools. The staff directed people out of the pool & reopened the pool an hour later. Overall, we made the best of our time there; as we did not have any other options. However, it was the worst trip / stay we have ever had. I hope improvements are made for other patrons.
Hotel staff was incredibly helpful! Food was very good. Pools and beach were awesome!
The elevators were not working properly and were shaking a lot It was a really scary moment I heard a lot of guest complaining about the elevators doing that a lot. The bathroom had a humid smell. The A/C and the fridge stopped working I told them at the front desk and they took care of it. Very nice hotel but it is too far from hotel zone & the malecon.
Very nice and helpful staff.very fun show at night
the staff was great, very helpful. location was amazing next to the ocean. ready to go again.
Had lots of fun at the beach and pools, very friendly staff and food was great.
I would say most things in the hotel are adequate. First the good. The ocean had the warmest water I have ever experienced. The pools are good too. Great kids pool with lots to do. The staff is pretty courteous especially when you tip. What is not good is that you only get one set of towels a day. So if you want a set of fresh ones because you want to take an afternoon break from the sun, sorry. The rooms are pretty clean except for the occasional mold on light switches and shower curtains. In our room the remote control didn't work. We had to ask twice to have it exchanged. The towels feel like a sandpaper (which is an issue if you forgot to reapply sunscreen). All the reviews about the elevators being slow is 100% correct. Many times we had to take the stairs. My biggest issue was the food. I have stayed in many all inclusive resorts and 2 other Riu. I have never complained about the food. There are 2 buffets both have almost the same thing. Both disappointing. Several stations serve the same thing for both dinner and breakfast. Food is bland and sloppy. The restaurants that need reservations are decent but super hard to get into. I would not stay here again.
10 minutes wait every time for elevators , same food in all restaurant , not a good hotel to recommend to anyone at all .
Bad location but good hotel Far from where all the activities are
Sorprise everything been so good But have a different rules like only one toalla a day for client servibar fill every two days??
i loved my stayed at the RIU, the staff is super friendly, and the everything is so clean.
Our stay was great, everything went great, food & drinks plentiful at all times. Beautiful resort, the only drawback was there were way too many people & the elevators were very slow. If you wanted a lounge chair by the pools you had to get up early & secure a spot by 7:00 am. The Mexican nationals tend to be very rude & demanding. they constantly cut in front of you in line & expect to be served first regardless of who's in line. I'm Hispanic & come from Mexican descendants & have never seen such rudeness by the upper class, snobby nationals. Other than that the staff, waiters & maintenance personnel were very friendly. The nightly shows need improvement. I will probably go back some day to this resort in near future & hope that the upper class locals treat tourist with a little more respect. E.F. Armenta Tucson, Arizona
Honeymoon suite is great. Awesome views and very comfy. Mini bar and room service is great. Would come back anytime
Its a wonderful resort. All inclusive. 3 adults pools. 1 for kids. 5 bars with excelent cocktails. Food everytime. Theather. Shows music its nice.
Horrible place to stay! No hot water until last day of stay. Hundreds of children everywhere. Was an all- inclusive but I wouldn't feed my dog the food they served. Staff was rude but I think that was because we were the ONLY Amerucans there. Only thee rusty elevators for 800 room resort. Be carful of good deals - we only ate there twice it was so bad.
Wonderful vacation for reasonable price. Exelent hotel, good food, nice beach!
Hotel highlights
- Walking distance to Cerritos Beach
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Cerritos within a short walk of Cerritos Beach, Riu Emerald Bay All Inclusive is within a few miles (5 km) of other popular sights such as Mazatlan International Center. This 716-room, 3.5-star property welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a full-service spa.
Dining
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Enjoy dining at Las Tres Islas, one of 4 onsite restaurants.
Rooms
A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a minibar, free bottled water, and a ceiling fan.
Property features
Riu Emerald Bay All Inclusive features a golf course, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with limo/town car service. Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.
Guest reviews for Riu Emerald Bay All Inclusive
Everyone
excellant bartenders, could have coffee maker in room and a bathroom scale in the spa. will come back yearly
Everyone
Nice hotel with wonderful buffet dining. Beach is flat and easy walking. Staff is freindly!
so so
Everyone
You can only get one beach towel per day, cant exchange for a dry one if urs is too wet, was nver able to make dinner reservations and people hardly at restaurants, elevators very slow, not enough activities in hotel, no medical service in case of an emergency, whicj we had one. roaches in hallways.
Everyone
The elevators were extremely slow through your whole stay. The resort was not clean or tidy overall. There were puddles of water and sand in various areas including the elevators. We were not able to access the “ free WiFi “ at all, including the lobby. On our last day, someone defecated in one of the pools. The staff directed people out of the pool & reopened the pool an hour later. Overall, we made the best of our time there; as we did not have any other options. However, it was the worst trip / stay we have ever had. I hope improvements are made for other patrons.
Everyone
Hotel staff was incredibly helpful! Food was very good. Pools and beach were awesome!
nice hotel
Everyone
The elevators were not working properly and were shaking a lot It was a really scary moment I heard a lot of guest complaining about the elevators doing that a lot. The bathroom had a humid smell. The A/C and the fridge stopped working I told them at the front desk and they took care of it. Very nice hotel but it is too far from hotel zone & the malecon.
nice hotel ocen view
Everyone
Very nice and helpful staff.very fun show at night
great hotel staff !!!!
Everyone
the staff was great, very helpful. location was amazing next to the ocean. ready to go again.
great hotel
Everyone
Had lots of fun at the beach and pools, very friendly staff and food was great.
adequate
Everyone
I would say most things in the hotel are adequate. First the good. The ocean had the warmest water I have ever experienced. The pools are good too. Great kids pool with lots to do. The staff is pretty courteous especially when you tip. What is not good is that you only get one set of towels a day. So if you want a set of fresh ones because you want to take an afternoon break from the sun, sorry. The rooms are pretty clean except for the occasional mold on light switches and shower curtains. In our room the remote control didn't work. We had to ask twice to have it exchanged. The towels feel like a sandpaper (which is an issue if you forgot to reapply sunscreen). All the reviews about the elevators being slow is 100% correct. Many times we had to take the stairs. My biggest issue was the food. I have stayed in many all inclusive resorts and 2 other Riu. I have never complained about the food. There are 2 buffets both have almost the same thing. Both disappointing. Several stations serve the same thing for both dinner and breakfast. Food is bland and sloppy. The restaurants that need reservations are decent but super hard to get into. I would not stay here again.
Riu Emerald Bay All Inclusive
Calzada Camaron Sabalo, Mazatlan, SIN 82110Hotel Amenities
Hotel Area
Hotel Policies
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