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Recent guest reviews

Highly recommend for families with kids

Best location.. 👌

Property was nice but needed more staff and more restaurants. Only had two restaurants and you had to make reservations. The other restaurants were the same buffet foods daily. Gets old quick

We love the location. The beach is clean and active. We love the Dailey afternoon mariachi bands. Always plenty of options for food and drinks. We like the short walk down the beach to little shops restaurants and our favorite looney beans for coffee drinks. The staff are always friendly and helpful. We have been to the emerald bay 5 times and will be back again.

Nice grounds friendly staff good food very clean. They however only have elevator capacity for about half the guests who stay.

Clean and friendly service. Buffet is good Spa service is great.

The hotel was great! My room was very nice but it wasn’t what I had chosen! The food so so,

Great staff and Hotel

All the staff was very attentive and helpful! It was a nice little getaway.

The staff is amazing . However the restaurant was mediocre

Good beach access is the only bright side, elevators don’t work properly. The food is horrible, pools close way to early. The shower didn’t have a light. No room service, the minibar has no snacks.

The location was great. Close enough to the Gold Zone but far enough away to be peaceful. I also thought for as big as the place is and for how many rooms there are, it didn't feel crowded with all the different pools, bars and restaurants

I loved the property. The only issues i had was with orbitz. They wouldnt let me make changes to my reservation i had to call the hotel my self and do everything. Last time i book with orbitz.

Love this property. The staff is wonderful the facility is beautiful the food is excellent. Plenty of chairs by the pool and beach for everyone. Only one problem is that one of the elevators were not working and sometimes you had to wait maybe five or 10 minutes To get an elevator.

swimming pool clean ,clean clean swimming pool.,...,,.,,,,,,,;?,........

excellant bartenders, could have coffee maker in room and a bathroom scale in the spa. will come back yearly

Nice hotel with wonderful buffet dining. Beach is flat and easy walking. Staff is freindly!

Calzada Camaron Sabalo Mazatlán SIN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Cerritos, Riu Emerald Bay All Inclusive is within 2 miles (3 km) of popular attractions such as Witches Beach and Cerritos Beach. This 1028-room, 3.5-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a free water park.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Las Tres Islas, one of 5 onsite restaurants.


Rooms

All 1028 rooms provide minibars, free bottled water, and ceiling fans. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Riu Emerald Bay All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.

Room options

Junior Suite, Jetted Tub, Ocean View (U)

1 King Bed | Sleeps 2

Junior Suite, Sea View (M)

1 King Bed | Sleeps 2

Duplex (U)

1 King Bed and 2 Twin Sofa Beds | Sleeps 6

Double Room, Ocean View (U)

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Riu Emerald Bay All Inclusive

Everyone (19) Couples (4) Family (7)
5
Family with small children Friends

Highly recommend for families with kids

By on May 2, 2022

5
Family

Best location.. 👌

By on Apr 30, 2022

4
Family with small children

Property was nice but needed more staff and more restaurants. Only had two restaurants and you had to make reservations. The other restaurants were the same buffet foods daily. Gets old quick

By on Apr 23, 2022

5
Partner Couples

We love the location. The beach is clean and active. We love the Dailey afternoon mariachi bands. Always plenty of options for food and drinks. We like the short walk down the beach to little shops restaurants and our favorite looney beans for coffee drinks. The staff are always friendly and helpful. We have been to the emerald bay 5 times and will be back again.

By on Mar 31, 2022

4
Family with small children

Nice grounds friendly staff good food very clean. They however only have elevator capacity for about half the guests who stay.

By on Mar 24, 2022

4
Partner Couples

Clean and friendly service. Buffet is good Spa service is great.

By on Oct 30, 2021

2
Family Family with small children

The hotel was great! My room was very nice but it wasn’t what I had chosen! The food so so,

By on Aug 9, 2021

Review comment responded on Aug 17, 2021

Dear Guest, Thank you for your review. We are glad to hear that you enjoyed our hotel, however, we are sorry that you were not satisfied with our gastronomy and your room. Kindly refer to Expedia to clarify which category you had booked. We hope to have the opportunity to serve you again in the future. Best regards, Hotel Riu Emerald Bay Online Reputation Manager

3
Partner Couples

By on Jul 6, 2021

5
Family

Great staff and Hotel

By on May 13, 2021

Review comment responded on May 19, 2021

Dear Guest, We thank you for the outstanding review and for choosing our hotel! It is delightful to know you enjoyed your stay so much! The wellbeing of our guests is what we work towards and your praise lets us know we are doing our job! How nice to hear that our team could accommodate your needs and assist you in any way possible. We look forward to sharing another amazing experience. Have a lovely day! With our best wishes we remain, Hotel Riu Emerald Bay Online Reputation Manager

4
Friends

All the staff was very attentive and helpful! It was a nice little getaway.

By on May 7, 2021

Review comment responded on May 13, 2021

Dear Guest, Thank you for your recent visit at Hotel Riu Emerald Bay and positive review! We could not be happier with your experience and that you enjoyed our property so much! Your compliments will be shared with our management team. Again, thank you for the feedback and we look forward to welcoming you back soon! With our best wishes we remain, Hotel Riu Emerald Bay Online Reputation Manager

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