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Recent guest reviews

The view and walk straight to the beach great pool area

The staff members were very friendly the place was safe good location I will definitely recommend to my friends and family

very bad hotel, bad maintenance and roaches in the rooms

I was pleasantly surprised with the hotel. It was my first stay there and I can honestly say I cannot wait to go back. I requested a room in the higher floors and the staff was very accommodating to my needs/wants. The room was spacious and the views are incredible. The room was clean, fresh, nice bed and linen. I enjoyed every minute in the hotel. The restaurant, the bar, and the pool were all delightful and enjoyable. Easy access to the beach, which was kept clean and I felt safe at all times. The best part, I would have to say, is the staff. Everyone there was extremely helpful and eager to help, always with a big smile. I felt welcomed and comfortable in every area of the hotel. As I said before, I cannot wait to come back!

We stayed in junior suite which provides a small refrigerator, microwave, blender, small stove top. Restaurants, shopping, pharmacies all in walking distance. Hotel restaurant was good but better choices outside hotel. Major issues were the hotel is boring. No palapas on beach only pool. Pool is ok but no swim up bar etc (basic). Fitness center is old rusted equipment. I would go every morning about 8:00 am no towels, no water cups. Not all ceiling fans worked. Very hot in there. Low on any weights for women—no 10, 12, 15 lb weights. Food choices at pool did not include any salad options. No activities at the pool...no water aerobics no bingo etc. no games. the average age of guests was over 70 plus. Nice beach to walk or jog. Great sunsets from the pool area. Best ribs are at Fat Fish, Best fun every Tuesday at Diego’s Beach Party! Best Mexican food Tony’s, or Chilli Peppers. Fun time at Gus Gus for dancing!

Not very friendly and not very clean....................................................................

Very good stay as always. Staff is always great and helpful. Resort is always making upgrades and I've always enjoyed staying there.

I must say that this was out second family experience at the Royal Villas Resort (We were here just three months ago) and this is the first indication that we liked the place the first time. We found interesting improvements like new and much efficient elevators (this was an issue in our previous stay) and it seems than in general is getting better maintained. Our suite was very good and really very clean which for us is always a big plus. The staff was really very nice and in general our experience was very good. One important thing to improve is the car traffic at the main door area as we were blocked there some times when trying to go out for breakfast, lunch or dinner (we love the variety of food options that you can get at Mazatlan and always have a place to visit in mind) and loosed some time there. Great location, great facilities and great price. Our entire family was very happy so we'll get back at the Royal Villas Resort at the first opportunity. Enjoy!

have always stayed in the gold zone. never here. enjoyed my stay. clean room, great staff, everyone was friendly. great pool and beach access. all requests were met with speed and professionalism. will definitely stay here again.

Royal Villas is located in a good area with a very nice view. The swimming pool is fine. The staff is friendly and communication was not a problem. However, the hotel and the facilities are getting a bit old. The air conditioner is very noisy and I have to turn it off to sleep. Good thing I was there when the weather was perfect and that was not a problem. The wifi was weak and only work once in a while. The phone in my room was broken and it took four days to replace it. They also want about 3 dollars to make a local call.

What the resort lacks in some areas, they make up for it with their super bellhops and the services they provide.

I really enjoyed this hotel, it will become my favorite choice in Mazatlan, great location, nice views and great rooms..

You need to bring the exact description of your room with you so they can read what you're suppose to get. I print it in Spanish and then hope for the best. Nice place, good location, great Bellmen. Good time!

I am sure my ratings seem inconsistent. Not all the hotels fault. I don't like the über tourist Golden Zone per se. Only stayed there for convenience sake, since I play tennis in the area. While this hotel is fairly dramatic architecturally, but it suffers from.. 1. Really bad tourist economy. 2. The idea that tourist will be appalled if they see an insect. This place is bombed with insecticides. The smell follows you. The rooms have that numbing cleanser smell that is just as bad. The staff is at best bored.

This was our third stay at the Royal Villas. It just keeps getting better and better. The staff all recognize us now and were eager to greet us. We plan to return many, many times if the service continues to impress. One small criticism: There was a private wedding reception in the hotel grounds on the Saturday evening. This party interfered with the entertainment that the hotel had already provided for the "paying guests" in the bar area. They had to cancel the live music entertainment in the bar at 9.00pm in order to accomodate the wedding party and the hotel guests were NOT invited to the wedding. The wedding party went on until after 3.00am and the music could be heard all over the hotel! It didn't bother me, but it was the talk of the breakfast buffet on the Sunday morning after.

This was my second stay at this hotel in as many months. Check in was a breeze, check out even easier. The all inclusive package is well worth the money, although the constant signing for every single thing that I ordered became very tedious after a while. They say it's for inventory purposes, but it's still aggravating to be chased around for signatures. Service is great, the food delicious, great location, excellent location, nuff said!

Avenida Camaron Sabalo 500 Mazatlan SIN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Zona Dorada, Royal Villas Resort is within a few miles (5 km) of popular sights such as Playa Norte and Mazatlan Aquarium. This 125-room, 3.5-star resort welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 125 rooms feature free bottled water, safes, and phones. Guests can expect free WiFi and 40-inch Smart TVs with pay movies. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.


Property features

Royal Villas Resort features an outdoor pool, a children's pool, and a fitness center. Valet parking is available for MXN 50 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach resort include a spa tub, a sauna, and free WiFi in public areas.

Room options

Junior Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

One Bedroom Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

Two Bedroom Suite

4 Double Beds and 1 Double Sofa Bed | Sleeps 8

One bedroom Suite Deluxe (Suite Tajin)

2 Double Beds | Sleeps 6

Guest reviews for Royal Villas Resort

Everyone (8) Couples (16) Family (7) Friends (4) Other (5)
3
Everyone

By on Sep 29, 2020

Review comment responded on Sep 30, 2020

Estimado cliente. Gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que su estancia fuera agradable. Esperamos verlo pronto.

3
Everyone

By on Mar 1, 2020

Review comment responded on Mar 6, 2020

Agradecemos la oportunidad y la confianza que nos brindó para hospedarse con nosotros y también su puntuación alta 3 de 5, esperamos seguir contando con próximas estadías de su parte y proporcionarle un servicio de satisfacción total de hospedaje...Saludos cordiales.

5
Family Family with small children Family

The view and walk straight to the beach great pool area

By on Nov 7, 2019

Review comment responded on Nov 21, 2019

Agradecemos la oportunidad y la confianza que nos brindó para hospedarse con nosotros y también su puntuación alta 5 de 5, esperamos seguir contando con próximas estadías de su parte y proporcionarle un servicio de satisfacción total de hospedaje...Saludos cordiales.

4
Everyone

By on Oct 29, 2019

Review comment responded on Nov 3, 2019

Agradecemos infinitamente la oportunidad que nos brindó al hospedarse en nuestro hotel y agradecemos su participación y la puntuación que nos brinda 4 de 5 puntos, los cuales seguiremos trabajando para que su puntuación llegue a ser la mas alta, superando sus expectativas de hospedaje ofreciéndole el mejor servicio! Saludos cordiales.

5
Partner Couples

The staff members were very friendly the place was safe good location I will definitely recommend to my friends and family

By on Sep 8, 2019

Review comment responded on Sep 11, 2019

We appreciate the opportunity and the confidence that you gave us to stay with us and also your high score 5 out of 5, we hope to continue having next stays on your part and provide you with a total lodging satisfaction service ... Best regards.

5
Everyone

By on Feb 26, 2019

Review comment responded on Apr 30, 2019

Agradecemos la oportunidad y la confianza que nos brindó para hospedarse con nosotros y también su puntuación alta 5 de 5, esperamos seguir contando con próximas estadías de su parte y proporcionarle un servicio de satisfacción total de hospedaje...Saludos cordiales.

1
Everyone

very bad hotel, bad maintenance and roaches in the rooms

By on Apr 2, 2018

5

very spacious!

Everyone

I was pleasantly surprised with the hotel. It was my first stay there and I can honestly say I cannot wait to go back. I requested a room in the higher floors and the staff was very accommodating to my needs/wants. The room was spacious and the views are incredible. The room was clean, fresh, nice bed and linen. I enjoyed every minute in the hotel. The restaurant, the bar, and the pool were all delightful and enjoyable. Easy access to the beach, which was kept clean and I felt safe at all times. The best part, I would have to say, is the staff. Everyone there was extremely helpful and eager to help, always with a big smile. I felt welcomed and comfortable in every area of the hotel. As I said before, I cannot wait to come back!

By , from New Hudson, MI on Mar 8, 2018

3

convenient location on the beach.

Everyone

We stayed in junior suite which provides a small refrigerator, microwave, blender, small stove top. Restaurants, shopping, pharmacies all in walking distance. Hotel restaurant was good but better choices outside hotel. Major issues were the hotel is boring. No palapas on beach only pool. Pool is ok but no swim up bar etc (basic). Fitness center is old rusted equipment. I would go every morning about 8:00 am no towels, no water cups. Not all ceiling fans worked. Very hot in there. Low on any weights for women—no 10, 12, 15 lb weights. Food choices at pool did not include any salad options. No activities at the pool...no water aerobics no bingo etc. no games. the average age of guests was over 70 plus. Nice beach to walk or jog. Great sunsets from the pool area. Best ribs are at Fat Fish, Best fun every Tuesday at Diego’s Beach Party! Best Mexican food Tony’s, or Chilli Peppers. Fun time at Gus Gus for dancing!

By , from Washington on Feb 24, 2018

2
Everyone

Not very friendly and not very clean....................................................................

By on Jan 4, 2017

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