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Royal Villas Resort

3.5 out of 5.0

Recent guest reviews

very bad hotel, bad maintenance and roaches in the rooms

I was pleasantly surprised with the hotel. It was my first stay there and I can honestly say I cannot wait to go back. I requested a room in the higher floors and the staff was very accommodating to my needs/wants. The room was spacious and the views are incredible. The room was clean, fresh, nice bed and linen. I enjoyed every minute in the hotel. The restaurant, the bar, and the pool were all delightful and enjoyable. Easy access to the beach, which was kept clean and I felt safe at all times. The best part, I would have to say, is the staff. Everyone there was extremely helpful and eager to help, always with a big smile. I felt welcomed and comfortable in every area of the hotel. As I said before, I cannot wait to come back!

We stayed in junior suite which provides a small refrigerator, microwave, blender, small stove top. Restaurants, shopping, pharmacies all in walking distance. Hotel restaurant was good but better choices outside hotel. Major issues were the hotel is boring. No palapas on beach only pool. Pool is ok but no swim up bar etc (basic). Fitness center is old rusted equipment. I would go every morning about 8:00 am no towels, no water cups. Not all ceiling fans worked. Very hot in there. Low on any weights for women—no 10, 12, 15 lb weights. Food choices at pool did not include any salad options. No activities at the pool...no water aerobics no bingo etc. no games. the average age of guests was over 70 plus. Nice beach to walk or jog. Great sunsets from the pool area. Best ribs are at Fat Fish, Best fun every Tuesday at Diego’s Beach Party! Best Mexican food Tony’s, or Chilli Peppers. Fun time at Gus Gus for dancing!

Not very friendly and not very clean....................................................................

Very good stay as always. Staff is always great and helpful. Resort is always making upgrades and I've always enjoyed staying there.

I must say that this was out second family experience at the Royal Villas Resort (We were here just three months ago) and this is the first indication that we liked the place the first time. We found interesting improvements like new and much efficient elevators (this was an issue in our previous stay) and it seems than in general is getting better maintained. Our suite was very good and really very clean which for us is always a big plus. The staff was really very nice and in general our experience was very good. One important thing to improve is the car traffic at the main door area as we were blocked there some times when trying to go out for breakfast, lunch or dinner (we love the variety of food options that you can get at Mazatlan and always have a place to visit in mind) and loosed some time there. Great location, great facilities and great price. Our entire family was very happy so we'll get back at the Royal Villas Resort at the first opportunity. Enjoy!

have always stayed in the gold zone. never here. enjoyed my stay. clean room, great staff, everyone was friendly. great pool and beach access. all requests were met with speed and professionalism. will definitely stay here again.

Royal Villas is located in a good area with a very nice view. The swimming pool is fine. The staff is friendly and communication was not a problem. However, the hotel and the facilities are getting a bit old. The air conditioner is very noisy and I have to turn it off to sleep. Good thing I was there when the weather was perfect and that was not a problem. The wifi was weak and only work once in a while. The phone in my room was broken and it took four days to replace it. They also want about 3 dollars to make a local call.

What the resort lacks in some areas, they make up for it with their super bellhops and the services they provide.

I really enjoyed this hotel, it will become my favorite choice in Mazatlan, great location, nice views and great rooms..

You need to bring the exact description of your room with you so they can read what you're suppose to get. I print it in Spanish and then hope for the best. Nice place, good location, great Bellmen. Good time!

I am sure my ratings seem inconsistent. Not all the hotels fault. I don't like the über tourist Golden Zone per se. Only stayed there for convenience sake, since I play tennis in the area. While this hotel is fairly dramatic architecturally, but it suffers from.. 1. Really bad tourist economy. 2. The idea that tourist will be appalled if they see an insect. This place is bombed with insecticides. The smell follows you. The rooms have that numbing cleanser smell that is just as bad. The staff is at best bored.

This was our third stay at the Royal Villas. It just keeps getting better and better. The staff all recognize us now and were eager to greet us. We plan to return many, many times if the service continues to impress. One small criticism: There was a private wedding reception in the hotel grounds on the Saturday evening. This party interfered with the entertainment that the hotel had already provided for the "paying guests" in the bar area. They had to cancel the live music entertainment in the bar at 9.00pm in order to accomodate the wedding party and the hotel guests were NOT invited to the wedding. The wedding party went on until after 3.00am and the music could be heard all over the hotel! It didn't bother me, but it was the talk of the breakfast buffet on the Sunday morning after.

This was my second stay at this hotel in as many months. Check in was a breeze, check out even easier. The all inclusive package is well worth the money, although the constant signing for every single thing that I ordered became very tedious after a while. They say it's for inventory purposes, but it's still aggravating to be chased around for signatures. Service is great, the food delicious, great location, excellent location, nuff said!

This hotel is a bit older than most but has been upgraded and they are constantly working on it little by little. This Hotel has the best beach front in Mazatlan and the pool is next to the beach so you can watch the waves while sun bathing. The loungers al have cushions on them and no other hotel I seen had cushions. The poole is always warm and not to deep. Like i said you don't have to lie on the beach to enjoy it from this hotel. The bell Captian Renaldo and Bell Boys Rafael and Arturio cannot be beat. The most helpful bell boys I ever met.

We stayed at this hotel for 4 days as all inclusive guests. The hotel for the most part is nice and well kept, the room we stayed in was a little "worn" , but for the money we paid, it was certainly tolerable. The waiters, front desk and maids were all very polite and attentive and overall it was a very positive experience. My only negative experience was at check in. We arrived slightly early (approx 1.30pm), we were given a room immediately, but they would not give us our all inclusive colored wrist bracelets until 3.00pm. I mean, come on, how much "free food and drinks" could we possibly consume in 1.5 hours? It kinda spoilt the holiday mood a little bit but , I guess the hotel has rules about this. Other than the check-in thing, everything else about the AI was great and well worth the money that we paid. I would definitely use this hotel again.

The room itself was great, but the service left something to be desired. It felt like they were trying to nickel and dime us every step of the way. The ladies in tour desk harassed us every time we went by trying to get us to buy their tours. They even scolded us for going with another company for a tour that they didn't even offer.

we relaxed and visited with friends. ate out and enjoyed the beach, the weather was fair ,some cool days and the lobby is wide open so it was quite cool and breezy.I like the hotel and people in the area.

The hotel was really nice, the staff was fabulous (everyone was helpful, polite & spoke English), the pool & beach were excellent, the food at the restaurant was good & the location was great (walking distance to shops, restaurants & night life). We really enjoyed our stay & would recommend the hotel to our friends. The temperature was wonderful, everyday was around 78 degrees.

Everything we wanted was easily excessible thru the Hotel! Staff was great as usual! Rooms were Perfect! We had a blast!

Avenida Camaron Sabalo 500 Mazatlan SIN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Zona Dorada, Royal Villas Resort is a leisurely stroll from sights such as Punta Camaron Beach and Sea Shell City Museum. This 3.5-star resort has 125 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center. Also nearby are El Cid Country Club Golf Course and La Gran Plaza Mall.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to noon.


Rooms

The 125 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Sofa beds, safes, and ironing boards are also standard.


Property features

Royal Villas Resort features an outdoor pool, a children's pool, and a fitness center. Valet parking is offered for MXN 50 per day. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Other amenities at this beach resort include a spa tub, a sauna, and free WiFi in public areas.

Guest reviews for Royal Villas Resort

Everyone (4) Couples (15) Family (5) Friends (4) Other (5)
1
Everyone

very bad hotel, bad maintenance and roaches in the rooms

By on Apr 2, 2018

5

very spacious!

Everyone

I was pleasantly surprised with the hotel. It was my first stay there and I can honestly say I cannot wait to go back. I requested a room in the higher floors and the staff was very accommodating to my needs/wants. The room was spacious and the views are incredible. The room was clean, fresh, nice bed and linen. I enjoyed every minute in the hotel. The restaurant, the bar, and the pool were all delightful and enjoyable. Easy access to the beach, which was kept clean and I felt safe at all times. The best part, I would have to say, is the staff. Everyone there was extremely helpful and eager to help, always with a big smile. I felt welcomed and comfortable in every area of the hotel. As I said before, I cannot wait to come back!

By , from New Hudson, MI on Mar 8, 2018

3

convenient location on the beach.

Everyone

We stayed in junior suite which provides a small refrigerator, microwave, blender, small stove top. Restaurants, shopping, pharmacies all in walking distance. Hotel restaurant was good but better choices outside hotel. Major issues were the hotel is boring. No palapas on beach only pool. Pool is ok but no swim up bar etc (basic). Fitness center is old rusted equipment. I would go every morning about 8:00 am no towels, no water cups. Not all ceiling fans worked. Very hot in there. Low on any weights for women—no 10, 12, 15 lb weights. Food choices at pool did not include any salad options. No activities at the pool...no water aerobics no bingo etc. no games. the average age of guests was over 70 plus. Nice beach to walk or jog. Great sunsets from the pool area. Best ribs are at Fat Fish, Best fun every Tuesday at Diego’s Beach Party! Best Mexican food Tony’s, or Chilli Peppers. Fun time at Gus Gus for dancing!

By , from Washington on Feb 24, 2018

2
Everyone

Not very friendly and not very clean....................................................................

By on Jan 4, 2017

4

annual trip

GetawayWithFriends

Very good stay as always. Staff is always great and helpful. Resort is always making upgrades and I've always enjoyed staying there.

By on Apr 14, 2015

5

even better than before!

Families

I must say that this was out second family experience at the Royal Villas Resort (We were here just three months ago) and this is the first indication that we liked the place the first time. We found interesting improvements like new and much efficient elevators (this was an issue in our previous stay) and it seems than in general is getting better maintained. Our suite was very good and really very clean which for us is always a big plus. The staff was really very nice and in general our experience was very good. One important thing to improve is the car traffic at the main door area as we were blocked there some times when trying to go out for breakfast, lunch or dinner (we love the variety of food options that you can get at Mazatlan and always have a place to visit in mind) and loosed some time there. Great location, great facilities and great price. Our entire family was very happy so we'll get back at the Royal Villas Resort at the first opportunity. Enjoy!

By on Apr 1, 2015

5

good time

Singles

have always stayed in the gold zone. never here. enjoyed my stay. clean room, great staff, everyone was friendly. great pool and beach access. all requests were met with speed and professionalism. will definitely stay here again.

By on Dec 29, 2014

3

a bit old

Singles

Royal Villas is located in a good area with a very nice view. The swimming pool is fine. The staff is friendly and communication was not a problem. However, the hotel and the facilities are getting a bit old. The air conditioner is very noisy and I have to turn it off to sleep. Good thing I was there when the weather was perfect and that was not a problem. The wifi was weak and only work once in a while. The phone in my room was broken and it took four days to replace it. They also want about 3 dollars to make a local call.

By on Jan 16, 2014

3

royal villas in mzt

Couples

What the resort lacks in some areas, they make up for it with their super bellhops and the services they provide.

By on Dec 3, 2013

5

great hotel

Couples

I really enjoyed this hotel, it will become my favorite choice in Mazatlan, great location, nice views and great rooms..

By on Jul 10, 2013