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Recent guest reviews

Elite personal so welcoming and nice. I didn't like to buffet you always have same menu every day. Staff not very attentive and would always ignore us.

This was our third stay at this hotel so we knew what to expect. The grounds around the hotel are beautiful and always well kept. The employees are constantly cleaning. The pools are beautiful and there are several to choose from although only the El Moro pools are heated. I don't know why a hotel of this size wouldn't heat all of their pools in the winter months because the ones that aren't heated are freezing and barely used. The restaurants are excellent! There are always excellent choices on the menus and the buffets are awesome. The staff by every one of the dining areas are excellent. They are always there to greet you with a warm welcome. I look forward to every breakfast at the restaurant at the Moro hotel. The menu choices in the evening are excellent as well. The Mexican restaurant is excellent and the ambiance is perfect. We also ate at the Argentinian restaurant at the Grenada hotel, great food and a nice atmosphere. The whole experience with the Covid testing left a LOT to be desired. We waited in an auditorium for 2.5 hours to get the test. You'd have thought it was first time they'd done this. The room are always the worst part of this hotel. Beds are OK, bedding is so-so. Bathrooms are kind of gross, the tub didn't drain very well. They're very old looking. Some are better than others. In my opinion this can be overlooked because of the rest of the hotel. There's a disco bar on the North side that plays very loud music all night, not good!

Service

Everything was wonderful I will recommend this place for the future visiting

Place is amazing, many pools with warm water. Beachfront great service from all employees

Clean!! Safe, great staff and restaurant, accommodating.

The best!!❤️ Clean and good location and excelente servicio

Everything was well organized, from the entonces to the exit. Proper protol call for the care and safety during this pandemic.

Likes. Location was great. Property wery nice and clean . Great. Room with viiew . Overall grest vacation will return

Everything was good there. I will come back to this resort

Every thing was very good! Very good food! And a Very clean room!

It was awesome . our room was even better than expected...loved the kitchenette.our room was amazing..the view was spectacular. The bed was ok ..lol only because I slept on the balcony the entire night but twice lol I stayed for two weeks..the staff so helpful. Only thing is some at the desk didn't speak much English..I speak no Spanish

My wife and I were very pleased with our first trip to Mexico, we were in Mexico for our sons wedding.The El Cid El Moro Beach Hotel is one of the biggest reasons for the success of our visit to Mexico, our son and his family stayed at the El Cid El Moro Beach Hotel also, the children loved the proximity to the beach, and the swimming pools.

A/C wasn't working in our original room, so they upgraded us immediately... wonderful staff

Nice hotel close to all the shops would recommend to everybody. Great place to bring your family service is very excellent. Will go back again to this hotel and stay even longer.

We've stayed at ElCid for many years. Rooms are always clean and the ladies cleaning the rooms are always very friendly. If you need anything, they will get it. The wait staff is awesome from the restsurants to the beach. Many reviews comment on the need for serious updating. While there are some things that are a bit dated, we are in a beautiful city with so much to see and do. Get out of your room and enjoy your vacation. We love it here and they always welcome us back with a smile and open arms.

Av Camaron Sabalo s/n Mazatlán SIN

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • Fitness center
  • WiFi in rooms and public areas (fees apply)

Located in Zona Dorada within 2 miles (3 km) of El Cid Country Club Golf Course, El Cid El Moro Beach Hotel is within a few miles (5 km) of other popular sights such as Mazatlan Aquarium. This 3.5-star resort has 294 guestrooms and offers conveniences like 3 restaurants, an outdoor pool, and a gym.


Dining

There are ample dining options with 3 onsite restaurants, including La Concha, which has ocean views. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/cafe.


Rooms

All 294 rooms provide balconies, coffee makers, and ceiling fans. Flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Safes are also available.


Property features

El Cid El Moro Beach Hotel features an outdoor pool, a children's pool, and a gym. Parking is available for MXN 50 per day (MXN 50 per day for valet parking), and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include WiFi in public areas, a spa tub, and conference space.

Room options

One Bedroom Elite Golf Experience

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

1 Bedroom Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Luxury Elite Golf Experience

2 Double Beds | Sleeps 4

One Bedroom Elite

2 King Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for El Cid El Moro Beach Hotel

Everyone (9) Couples (9) Business (1) Family (8) Other (5) Friends (3)
3
Family

Elite personal so welcoming and nice. I didn't like to buffet you always have same menu every day. Staff not very attentive and would always ignore us.

By on Apr 1, 2022

Review comment responded on Apr 1, 2022

Dear Veronica, Thank you so much for taking the time to share your review regarding your recent stay at el Cid. We are sorry to hear that there were some issues during your stay. We hope you can give us a second chance to attend you. Sincerely, el Cid Resorts.

4
Everyone

By on Feb 20, 2022

4
Family

This was our third stay at this hotel so we knew what to expect. The grounds around the hotel are beautiful and always well kept. The employees are constantly cleaning. The pools are beautiful and there are several to choose from although only the El Moro pools are heated. I don't know why a hotel of this size wouldn't heat all of their pools in the winter months because the ones that aren't heated are freezing and barely used. The restaurants are excellent! There are always excellent choices on the menus and the buffets are awesome. The staff by every one of the dining areas are excellent. They are always there to greet you with a warm welcome. I look forward to every breakfast at the restaurant at the Moro hotel. The menu choices in the evening are excellent as well. The Mexican restaurant is excellent and the ambiance is perfect. We also ate at the Argentinian restaurant at the Grenada hotel, great food and a nice atmosphere. The whole experience with the Covid testing left a LOT to be desired. We waited in an auditorium for 2.5 hours to get the test. You'd have thought it was first time they'd done this. The room are always the worst part of this hotel. Beds are OK, bedding is so-so. Bathrooms are kind of gross, the tub didn't drain very well. They're very old looking. Some are better than others. In my opinion this can be overlooked because of the rest of the hotel. There's a disco bar on the North side that plays very loud music all night, not good!

By on Feb 1, 2022

Review comment responded on Feb 2, 2022

Dear Bradley, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Moro. We are so glad to read that we have been part of your stay for many times. We will be waiting for your return in order to give you a warm welcome back. Best Regards, el Cid Resorts.

5
Family with small children

Service

By on Oct 13, 2021

Review comment responded on Oct 14, 2021

Estimada Yesica, Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio. Estamos felices de saber que su experiencia fue buena en general. Esperamos poder seguir siendo su elección en futuras estancias. Saludos Cordiales, El Cid Resorts.

5
Everyone

By on Jul 11, 2021

Review comment responded on Jul 21, 2021

Estimado Huésped, Agradecemos que se haya tomado el tiempo de compartirnos su calificación por este medio. Esperamos su pronto regreso al puerto para darle la bienvenida. Saludos Cordiales, El Cid Resorts.

5
Family

Everything was wonderful I will recommend this place for the future visiting

By on Jun 11, 2021

Review comment responded on Jun 14, 2021

Dear Guest, We are so glad to hear that you had a good time during your recent stay at el Cid Moro. We hope to continue being your choice the next time you visit this beautiful port. Sincerely, El Cid Resorts.

5
Family

Place is amazing, many pools with warm water. Beachfront great service from all employees

By on Mar 31, 2021

Review comment responded on Mar 31, 2021

Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid Moro. We are so glad to hear that you had a good time and that we met all your expectations. We will be waiting for your return in order to welcome you back. Best Regards, el Cid Resorts.

5
Partner Couples

Clean!! Safe, great staff and restaurant, accommodating.

By on Mar 12, 2021

Review comment responded on Mar 12, 2021

Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid Moro. We are so glad to hear that you had a good time. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.

5
Partner Couples

The best!!❤️ Clean and good location and excelente servicio

By , from California on Nov 22, 2020

Review comment responded on Nov 23, 2020

Dear Mrs. Huffma, Thank you very much for sharing your review regarding your recent vacation at el Cid Moro. We are so glad to hear that you had a good time and that we met all your expectations. We will be waiting for your return soon. Best Regards, El Cid Resorts.

5
Friends

Everything was well organized, from the entonces to the exit. Proper protol call for the care and safety during this pandemic.

By , from Los Angeles on Oct 19, 2020

Review comment responded on Oct 19, 2020

Dear Mrs. Dina, Thank you very much for sharing your review regarding your recent vacation at el Cid Moro. We are so glad and hope to continue being your choice. Sincerely, El Cid Resorts.

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