Hotel Playa Mazatlan
3.0 out of 5.0
4.1
out of 5
"Good!"
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Recent guest reviews
Pleasant staff, clean rooms at an affordable price. Fantastic breakfast buffet included in room price. Very limited English speaking TV channel selections. Pools are crowded.
We just returned from the Playa Mazatlan and had a lovely family vacation (14 of us!). Great beach and really nice pools. Lots of variety at this resort. Overall, we thought the food was above average. Drinks could use some improvement. Lots of musical entertainment and fabulous theater, although we wish shows were in English or at least better translated. Awesome sports bar, super cool rock caves. Looks like they are renovating their rooms. We got an old one, but it was in a good location and decent enough. If we were guaranteed a renovated room, I think we'd be back in a heartbeat. We liked the layout and grounds of this resort. Overall, mostly positive comments and we'd return/recommend to friends.
ones of the best hotel ubication, friendly staff, good food and the best point very nice restaurant view
Todo el personal es super. Todos se portaron muy bien. El ambiente fue fenomenal no se diga el Grupo Tekila.
15th yr family vacation amazing again..new hot tub and pool amazing. .very clean and Oceanview rooms r awesome. .staff very friendly and of course can't forget the hard working vendors.Julia,Henry,Raymond and Sato...and our jewelry girls....breakfast buffet is a must..we never do all inclusive we do breakfast only and go different restaurants for dinner within walking distance of hotel..we spent 11 enjoyable days..thanks and see you next year
All inclusive is worth it! They have a great Massuese, pool, jacuzzi and overall relaxing experience. There are vendors, which was almost annoying except for Raymond (sells silver jewelry and make sure to ask him for the solid silver stuff) and Henry. Nice guys.
Nice grounds ,clean rooms, good location to shopping
Hotel is not the fanciest, but clean, good location and great breakfast!! Would definitely stay here again!!
Convenient to everything. Clean. A bit noisy but was able to change rooms.
I take most reviews with a grain of salt since people tend to complain/overreact about everything. BELIEVE THEM WHEN THEY SAY THE BEDS ARE AS HARD AS A ROCK! The food was good. I was pretty happy with tacos every day and they usually had some kind of roast/carve every day. Omelet station in the morning. Bar was good. Cleaning ladies, front desk, and bell boys were great. Wait staff was so-so. Not great service but not terrible either. Typical 3 star resort. The hotel grounds were nice, beach was very extremely clean, vendors extremely aggressive. Some would literally not leave you alone after repeatedly telling them NO THANK YOU for 5 minutes straight. We hung out at the pool for that reason. The room itself was awful (Room #230 2-3-0). Beds are literally hard as a rock. I didn't even know you could manufacture a bed that hard. It's quite shocking. In fact, the box spring itself is a concrete slab. I know, shocking! I tossed and turned all night and woke up unable to move each morning. The floor tiles were loose. The bathroom has seen MUCH better days. Broken tiles, small mirror. The toilet tank was one flush away from falling off. Paint on paint on paint. Grout on grout on grout. It was pretty gross. If the rooms got a remodel (which they may actually be in the process since some of the rooms had new dual pane sliders) and they brought in better beds, I would stay here again. I, unfortunately, would not stay again based on the beds alone. I was exhausted each day!
The entire staff at this hotel are very welcoming and pleasant. Although the hotel is older it is well maintained and upgrading of facilities is ongoing. A nice atmosphere in general with a very good location in the Golden Zone and close to the beach. The meals are reasonably good with several venue choices.
Hotel is located in a nice part of the beach and centrally located. The hotel is dated and in need of a complete room remodel. The beds suck!! hard as a rock!! Don't know why resorts do this? Staff was great and the food was good too. Price is reasonable for what you get. Still had a good time.
fun atmosphere, very close to walking to the shops & eating places.
This is a nice hotel with nice beach & good breakfast too. Sometimes too noisy in the dining room but acceptable because the view is stunning.
The wonderful staff decorated our room beautifully for our 48th wedding anniversary.
First let me say that Mazatlan has done some things to improve it's image since the arrest of Guzman. The beaches are cleaner. The ocean water is cleaner (not truly blue, but no longer oily brown.) While there is still a lot of spray paint graffiti on buildings, it has been lessened somewhat. Now, the Playa Mazatlan is not the best place for the Millennals or Gen-x types. This resort really caters to the Mexicans, and is a decent place for old people like myself. It reminds me of the better hotels you could find in Mexico City back in the 1960's. Clean, somewhat spartan, but a decent room size with flat-screen TV, coffee maker, small desk, and a lounge chair. Bathroom is decent size. Rooms have obviously been updated over the years with paint, new tile, new bathroom fixtures, etc. There is a purified water spigot in the bathroom, but I was reluctant to try it. Probably best to go all-inclusive. I didn't, and I thought the food at the main restaurant was on the expensive side. My digs against the resort were the tiny little ants that were all over the desk, and in the bathroom. Also, in my many years of travel in Mexico, and even living there for awhile, this was the first time I have ever encountered less than welcoming actions from some of the staff. I realize that there are some raw feelings about the recent presidential election in the States. But, the staff should put that aside for American tourists.
Centrally located in Southern Golden Zone. Breakfast buffets are great. Verry friendly and clean. Weekends get busy with family tour busses from Durango. Very pleasant experience.
They don't help you w/suitcase at check In or check out .. Rude and short staff while check in .. Pools are dirty And have no security you'll see ppl not from the hotel at the pool or even sitting at your terrace we had ground level and always found a mess with drinks and food from ppl outside the hotel . They give you a bracelet to wear to identify you but don't check at the entrance or just keep up with ppl .. Did not feel safe .. Breakfast was always the same dishes every day nothing different and not so good .. The first day they had us sat down in the second level and we had to be going up and down the stair to get our food it's buffet theme .. Staff are rude and not helpful not friendly they all seem really busy and stressed .. I would not stay here ever again
The hotel is more of a resort - Every day brings a new bus load (or two) of fresh tourists, so the amenities are crowded. Lots of children running around if that's not your thing. The pools are okay, but beach is prefect - I'd skip,the pool and head right to a palapa. Breakfast is an enormous buffet and also imcredibly crowded but the service is always good, so no complaints. The room itself is spacious and clean but the wifi is a nightmare: it is not password protected and incredibly slow. All-in-all, you get what you pay for, and this is worth the price.
The hotel room and facilities were great. My family and I had a good time. The service was good including the complementary breakfast. There were always taxis and/or 'pulmonias' that could take you anywhere in Mazatlan just at the end of the driveway.
Hotel highlights
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
- Spa
Located in Zona Dorada within a 5-minute walk of Sea Shell City Museum, Hotel Playa Mazatlan is within a 15-minute stroll of Punta Camaron Beach. This 400-room, 3-star hotel welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and a water park. It's on the beach and also close to La Gran Plaza Mall and Plaza de Toros.
Dining
Relish the Mexican cuisine at La Terraza, one of 4 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.
Rooms
Hotel Playa Mazatlan's 400 rooms are recently renovated and provide balconies or patios, coffee makers, and phones. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
Property features
Hotel Playa Mazatlan features a full-service spa, 6 outdoor pools, and a water park. If you drive, put free valet parking to good use. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a children's pool, a fitness center, and a sauna.
Guest reviews for Hotel Playa Mazatlan
beautiful older hotel centrally located.
Everyone
Pleasant staff, clean rooms at an affordable price. Fantastic breakfast buffet included in room price. Very limited English speaking TV channel selections. Pools are crowded.
excellent for young families
Everyone
We just returned from the Playa Mazatlan and had a lovely family vacation (14 of us!). Great beach and really nice pools. Lots of variety at this resort. Overall, we thought the food was above average. Drinks could use some improvement. Lots of musical entertainment and fabulous theater, although we wish shows were in English or at least better translated. Awesome sports bar, super cool rock caves. Looks like they are renovating their rooms. We got an old one, but it was in a good location and decent enough. If we were guaranteed a renovated room, I think we'd be back in a heartbeat. We liked the layout and grounds of this resort. Overall, mostly positive comments and we'd return/recommend to friends.
Review comment
LANCE responded on Apr 24, 2017
Dear valued guest Thank you for your kind recommendation. We are working towards renovating all of our rooms, until then, we will be happy to take notes on your reservation about your requirement, this will give you priority when assigning rooms. Till next time!! LTVient
nice ubication and
Everyone
ones of the best hotel ubication, friendly staff, good food and the best point very nice restaurant view
Review comment
LANCE responded on Apr 26, 2017
Dear valued guest We are always happy to be of service. Thanks a lot for sharing. LTVient
another amazing vacation with playa mazatlan
Everyone
15th yr family vacation amazing again..new hot tub and pool amazing. .very clean and Oceanview rooms r awesome. .staff very friendly and of course can't forget the hard working vendors.Julia,Henry,Raymond and Sato...and our jewelry girls....breakfast buffet is a must..we never do all inclusive we do breakfast only and go different restaurants for dinner within walking distance of hotel..we spent 11 enjoyable days..thanks and see you next year
Review comment
LANCE responded on Apr 9, 2017
Dear valued guest We greatly apprecciate all your kind comments, we feel not only thrilled but motivated, and wanting to keep up in order to enjoy of your loyalty. We are always happy to be of service. LTVient
get the all inclusive package.
Everyone
All inclusive is worth it! They have a great Massuese, pool, jacuzzi and overall relaxing experience. There are vendors, which was almost annoying except for Raymond (sells silver jewelry and make sure to ask him for the solid silver stuff) and Henry. Nice guys.
Review comment
LANCE responded on Apr 5, 2017
Dear valued guest Thansk a lot for sharing about this great vacationing time. We can only be happy to be part of a great experience. Happy to be of service.
good location near beach and night life
Everyone
Nice grounds ,clean rooms, good location to shopping
Review comment
LANCE responded on Apr 3, 2017
Dear valued guest We greatly apprecciate your coments and rating, as much as your visist. We are always happy to be of service. LTVient
nice hotel and good location
Everyone
Hotel is not the fanciest, but clean, good location and great breakfast!! Would definitely stay here again!!
Review comment
LANCE responded on Apr 1, 2017
Dear valuee guest We feel honored, thanks a lot for sharing your honest thoughts. Till next time!! LTVient
Everyone
Convenient to everything. Clean. A bit noisy but was able to change rooms.
Review comment
LANCE responded on Mar 17, 2017
Dear valued guest Thanks a lot for sharing, please know we will always do as much as we can to meet and exceed all your expectations. We are happy to be of service. LTVient
basic resort, mazatlan is wonderful & inexpensive
Everyone
I take most reviews with a grain of salt since people tend to complain/overreact about everything. BELIEVE THEM WHEN THEY SAY THE BEDS ARE AS HARD AS A ROCK! The food was good. I was pretty happy with tacos every day and they usually had some kind of roast/carve every day. Omelet station in the morning. Bar was good. Cleaning ladies, front desk, and bell boys were great. Wait staff was so-so. Not great service but not terrible either. Typical 3 star resort. The hotel grounds were nice, beach was very extremely clean, vendors extremely aggressive. Some would literally not leave you alone after repeatedly telling them NO THANK YOU for 5 minutes straight. We hung out at the pool for that reason. The room itself was awful (Room #230 2-3-0). Beds are literally hard as a rock. I didn't even know you could manufacture a bed that hard. It's quite shocking. In fact, the box spring itself is a concrete slab. I know, shocking! I tossed and turned all night and woke up unable to move each morning. The floor tiles were loose. The bathroom has seen MUCH better days. Broken tiles, small mirror. The toilet tank was one flush away from falling off. Paint on paint on paint. Grout on grout on grout. It was pretty gross. If the rooms got a remodel (which they may actually be in the process since some of the rooms had new dual pane sliders) and they brought in better beds, I would stay here again. I, unfortunately, would not stay again based on the beds alone. I was exhausted each day!
Review comment
LANCE responded on Feb 26, 2017
Dear valued guest We greatly apologize all your honest thoughts, please know we will bring up everyone of your comments to our weekly meeting in the hopes of learning to improve in all the areas of opportunity mentioned. We will be happy to be of service in a future. LTVient
playa mazatlan stay
Couples
The entire staff at this hotel are very welcoming and pleasant. Although the hotel is older it is well maintained and upgrading of facilities is ongoing. A nice atmosphere in general with a very good location in the Golden Zone and close to the beach. The meals are reasonably good with several venue choices.
Review comment
LANCE responded on Feb 16, 2017
Dear valued guest We apprecciate your comments and suggestions, as this is how we learn from our guests, in an attempt to keep the pleasure of your loyalty. Greetings LTVient
Dear valued guest (Keith) We appreciate you taking the time to post your comments in regards to your experience while being our guest. I am glad to hear that you enjoyed the breakfast buffet and some of the local gastronomy as it is important that all tourist also visit our beautiful city and the over 400 restaurant options it offers. As per the density of families while on property and using our pools, please note that the hotel caters primarily to families, for this reason we have established a few pools that are adult only as well as built 7 pools around the property, we as well offer the "SAP" option on our cable boxes to increase the number of English speaking channels. Next time you visit I would love to personally assist you, so that we may not only select a time of year that might better suit your travelling needs, but as well select a room and assist you in taking advantage of all of the amenities and options both on site as well as around the city. We will look forward to hosting you again in the near future. Best wishes and safe travels, LT VIENT