Skip to main content
Beginning of main content

Hotel Playa Mazatlan

3.0 out of 5.0

Recent guest reviews

Another fantastic stay..this is our 15th year and this year we had 10 ppl in our group...some had all inclusive which was enjoyed and some walked to other food restaurants in area..pool and hot tub were amazing and of course swim up bar a great addition...staff was amazing and very friendly...would definitely recommend the playa mazatlan..

There were guests in wheel chairs and using walkers. The hotel was definitely constructed with ....No steps or stairs to access all areas on first floor. Elevator was not working first two days but was in service after those first two days. Air conditioning was very good. Bed was very comfortable - my room mate had choice of hard or a soft pillow. Both of my pillows were very firm - perhaps changed around by guests and not necessarily the fault of the hotel.

We purchased the all inclusive package. Room with a view was beautiful, sufficient amount of space for our family. Our kids thuroughly enjoyed the pools and beach. The only reason i didn't give them the top rating is because the buffet was average at best. The other 4 restaurants dinner options we're much than our breakfast and lunch buffet.

Clean rooms, helpful staff, great beach or heated pool to enjoy. Could walk safely around the Golden zone. Free city tour with booking was very informative!

Hotel is great, been going here for the last 10 years, love the location and they always treat you like a king!! Would recommend this to everyone.

refused to accept prepayment to orbitz as check in and when I proved it they wanted copy if ID, name of my personal bank,account number,routing number,address of bank, and my email....in Mexico, they must think I'm one of their fools....do not stay there as they will rip you off....I refuse to give them anything but a terrible rating!

I booked this hotel with breakfast paid for. When I checked in the hotel staff gave me lots of information & it was overwhelming. Well, one of the things they told me was that I had to present the breakfast voucher to the cashier for the breakfast. Of course, I forgot that & when I went to check out they charged me over 1,000 pesos for breakfast that I already paid for. Huh? Why not just reverse the charge? Answer: Can't do that. Why not? it was a mistake & I can guess I am not the 1st person to do that. So in other words I paid for breakfast 2 times & no cooperation from the hotel staff to resolve the problem. Just pay the money. Bad attitude & not appreciated at all. Do you mean it is so painful to reverse the charges? Or the training in the hotel is so bad that nobody knows how to do it? Crazy!

SPOTLESS ROOM, TRUSTWORTHY STAFF AND EVERY YEAR THEY REMEMBER US AND WELCOME US

Hotel is in a great location and the staff is awesome. Would definitely recommend the all-inclusive, unless you want to eat out. Only complain is that they don't allow live music on the beach (But we did anyway).

This is a very nice resort. Right on the beach with several swimming pools. Not a high rise!

We have stayed at Playa Mazatlan for more than 20 years. We never have been dissatisfied with the facilities, the food, or the services.

Great location!! Clean and excellent hotel grounds, food is good drinks are OK. Pool Area and Beach is clean with plenty of palapas and chairs. Only complaint is that you feel like your always being watched by security. Cant relax and enjoy your stay without a security starring at you 24/7. I understand it's for guest security but don't over do it!!.

Pleasant staff, clean rooms at an affordable price. Fantastic breakfast buffet included in room price. Very limited English speaking TV channel selections. Pools are crowded.

We just returned from the Playa Mazatlan and had a lovely family vacation (14 of us!). Great beach and really nice pools. Lots of variety at this resort. Overall, we thought the food was above average. Drinks could use some improvement. Lots of musical entertainment and fabulous theater, although we wish shows were in English or at least better translated. Awesome sports bar, super cool rock caves. Looks like they are renovating their rooms. We got an old one, but it was in a good location and decent enough. If we were guaranteed a renovated room, I think we'd be back in a heartbeat. We liked the layout and grounds of this resort. Overall, mostly positive comments and we'd return/recommend to friends.

ones of the best hotel ubication, friendly staff, good food and the best point very nice restaurant view

Todo el personal es super. Todos se portaron muy bien. El ambiente fue fenomenal no se diga el Grupo Tekila.

15th yr family vacation amazing again..new hot tub and pool amazing. .very clean and Oceanview rooms r awesome. .staff very friendly and of course can't forget the hard working vendors.Julia,Henry,Raymond and Sato...and our jewelry girls....breakfast buffet is a must..we never do all inclusive we do breakfast only and go different restaurants for dinner within walking distance of hotel..we spent 11 enjoyable days..thanks and see you next year

All inclusive is worth it! They have a great Massuese, pool, jacuzzi and overall relaxing experience. There are vendors, which was almost annoying except for Raymond (sells silver jewelry and make sure to ask him for the solid silver stuff) and Henry. Nice guys.

Nice grounds ,clean rooms, good location to shopping

Hotel is not the fanciest, but clean, good location and great breakfast!! Would definitely stay here again!!

Ave Playa Gaviotas 202 Mazatlan SIN

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Dorada within a 5-minute walk of Sea Shell City Museum, Hotel Playa Mazatlan is within a 15-minute stroll of Punta Camaron Beach. This 400-room, 3-star hotel welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and a water park. It's on the beach and also close to La Gran Plaza Mall and Plaza de Toros.


Dining

Relish the Mexican cuisine at La Terraza, one of 4 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

Hotel Playa Mazatlan's 400 rooms are recently renovated and provide balconies or patios, coffee makers, and phones. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Hotel Playa Mazatlan features a full-service spa, 6 outdoor pools, and a water park. If you drive, put free valet parking to good use. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a children's pool, a fitness center, and a sauna.

Room options

Standard Room, 2 Double Beds, Ocean View

Full 2 | Sleeps 4

Guest reviews for Hotel Playa Mazatlan

Everyone (31) Couples (57) Business (5) Family (37) Other (17) Friends (9)
4
Everyone

Another fantastic stay..this is our 15th year and this year we had 10 ppl in our group...some had all inclusive which was enjoyed and some walked to other food restaurants in area..pool and hot tub were amazing and of course swim up bar a great addition...staff was amazing and very friendly...would definitely recommend the playa mazatlan..

By , from luverne, mn on May 6, 2018

Review comment responded on May 8, 2018

Dear valued guest We feel honored by your comments, it is always motivating to hear of our visitor´s feedback. We greatly apprecciate your loyalty and your kind recomendation. Happy to be of service, LTVient

4

good hotel on the beach with beach and garden view

Everyone

There were guests in wheel chairs and using walkers. The hotel was definitely constructed with ....No steps or stairs to access all areas on first floor. Elevator was not working first two days but was in service after those first two days. Air conditioning was very good. Bed was very comfortable - my room mate had choice of hard or a soft pillow. Both of my pillows were very firm - perhaps changed around by guests and not necessarily the fault of the hotel.

By , from South Texas on Apr 25, 2018

Review comment responded on Apr 27, 2018

Dear valued guest Thanks a lot for sharing about your recent stay, I am sure it comes in handy for future guests, we greatly apprecciate the time taken. We hope for an opportunity to be of service in the future, perhaps just a leisure or family time visit. Till next time LTVient

4
Everyone

We purchased the all inclusive package. Room with a view was beautiful, sufficient amount of space for our family. Our kids thuroughly enjoyed the pools and beach. The only reason i didn't give them the top rating is because the buffet was average at best. The other 4 restaurants dinner options we're much than our breakfast and lunch buffet.

By on Apr 12, 2018

Review comment responded on Apr 12, 2018

Dear valued guest We apprecciate your feedback, as this is how we can learn and keep improving, in order to enjoy of your loyalty. Thank you for sharing LTVient

5

the best beach in mazatlan

Everyone

Clean rooms, helpful staff, great beach or heated pool to enjoy. Could walk safely around the Golden zone. Free city tour with booking was very informative!

By , from minneapolis, mn on Mar 4, 2018

Review comment responded on Mar 5, 2018

Dear valued guest We greatly apprecciate your kind review, we feel honored. We are always happy to be of service. LTVient

5

very nice hotel

Everyone

Hotel is great, been going here for the last 10 years, love the location and they always treat you like a king!! Would recommend this to everyone.

By on Feb 21, 2018

Review comment responded on Feb 23, 2018

Dear valued guest We greatly apprecciate your kind review, also we thank you for your recommendation; we feel honored and motivated. Till next time LTVient

1

double charged for room

Everyone

refused to accept prepayment to orbitz as check in and when I proved it they wanted copy if ID, name of my personal bank,account number,routing number,address of bank, and my email....in Mexico, they must think I'm one of their fools....do not stay there as they will rip you off....I refuse to give them anything but a terrible rating!

By , from MS on Feb 9, 2018

Review comment responded on Feb 12, 2018

Dear valued guest I apologize for whatever the inconvenience was, all policies and protocols are stated in your confirmation email, if any doubts arrise we would advise you to contact a custormer service agent. We are always at your service. LTVient

1

scam

Everyone

I booked this hotel with breakfast paid for. When I checked in the hotel staff gave me lots of information & it was overwhelming. Well, one of the things they told me was that I had to present the breakfast voucher to the cashier for the breakfast. Of course, I forgot that & when I went to check out they charged me over 1,000 pesos for breakfast that I already paid for. Huh? Why not just reverse the charge? Answer: Can't do that. Why not? it was a mistake & I can guess I am not the 1st person to do that. So in other words I paid for breakfast 2 times & no cooperation from the hotel staff to resolve the problem. Just pay the money. Bad attitude & not appreciated at all. Do you mean it is so painful to reverse the charges? Or the training in the hotel is so bad that nobody knows how to do it? Crazy!

By , from USA on Jan 26, 2018

Review comment responded on Feb 12, 2018

Dear valued guest, We appreciate you taking the time to post your comment, I would like to clarify about the voucher mentioned. Please note that you had not already paid for breakfast, your package included a buffet voucher, required to be presented at the point of entering the restaurant. I would ask that you please review the reservation and usage policies listed both on our website as well as on your reservation and confirmation slip. More than likely the inability to "reverse" charges was based on the amounts paid for breakfast as the voucher is inclusive of our buffet options. I would be happy to assist you personally in future so that we can ensure these issues do not occur again. Please feel free to contact me direct if I can be of service to you. Best wishes and safe travels, LT VIENT

5

wonderful view of the ocean clean, spotless room

Everyone

SPOTLESS ROOM, TRUSTWORTHY STAFF AND EVERY YEAR THEY REMEMBER US AND WELCOME US

By , from SEASIDE OREGON on Dec 15, 2017

Review comment responded on Dec 18, 2017

Dear valued guest Thanks a lot, we feel honored by your kind comments and by your loyalty, we are always happy to be of service and look forward to many vacation times ahead. Gracias LTVient

5

great location and staff

Everyone

Hotel is in a great location and the staff is awesome. Would definitely recommend the all-inclusive, unless you want to eat out. Only complain is that they don't allow live music on the beach (But we did anyway).

By , from Los Angeles on Dec 7, 2017

Review comment responded on Dec 7, 2017

Dear valued guest Thank you for sharing with us about your nice experience, it is our pleasure to be of service. We also apprecciate your fine recomendation, we hope to be of service someother time. Gracias LTVient

5

very nice resort.

Everyone

This is a very nice resort. Right on the beach with several swimming pools. Not a high rise!

By on Nov 28, 2017

Review comment responded on Nov 30, 2017

Dear valued guest Thank you for sharing about your recent stay, we apprecciate all your motivating comments. We are always happy to be of service. LTVient