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Recent guest reviews

Es nuestra primera vez en Mazatlán y definitivamente Playa Mazatlan será nuestro hotel por siempre, nos encanto absolutamente todo, comida, instalaciones, servicio, atenciones y de más.

Everything

too many rules, not all staff on same plan, other than 1 young employee refused to let us sit until all parties present, all others sat us and within minutes party complete he said i cannot sit you till everyone is present otherwise you will be using a table for six with only 2 felt it unjustified and everytime he was at the door he was rude and obnoxious

Two days before trip I had emergency surgery and from there they sent me to rehab I will be here about 2 more weeks I hope. I need some time to take care of business and then I. will be of

The pools were great and so many of them. Thw jacuzzis were FABULOUS!

The location, staff, cleanliness and air conditioning were perfect!

Updated from previous visits. Breakfast buffet choices were superb. Family friendly atmosphere.

I love this place! The entire staff is amazing! The hotel beyond reproach!! Authentic! Not like some hotel on the same beach---white washed and generic!

We have stayed at the Playa 7 years in a row. The properties location is absolutely incredible. The staff is very friendly and helpful. The resort becoming a strictly all inclusive will cause us to look elsewhere for our annual trip. There are simply too many very good restaurants in the area and the food at the Playa is lacking greatly in comparison. I know from speaking to other frequent guests they are doing the same thing. Not offering a European plan is not a good decision for the Playa and will lose them repeat business unless they really step up the food quality.

Don’t like the all inclusive prefer to also support town businesses

I have been here many times. The staff and facility have always been outstanding. First time I've tried all-inclusive. The food and entertainment choices were great. I also love the location. I would have rated the staff excellent if not for the medical services. My partner needed a shot and which she got. She later needed another one and we were able to get it a a local pharmacia with a doctor's office attached for 65 pesos, less than 1/10 what we paid the on-site doctor. My advice--if it's not an emergency, go off-site.

This hotel was perfect for the price. Located perfectly in downtown close to everything. Staff is amazing. Rooms are a little outdated but they do a good job keeping them clean.

We only stayed for one night while riding motorcycles through Mexico but it was great after riding all day. The staff were all accommodating and nice.

Best services happy with my stay there definitely going back !

Everything! I loved it so much. Looking into booking again.

This was our 16th time for our family vacation and we experienced some poor service in the restaurant, elevator was out of order a number of days, and the buffet was a lot of the same foods everyday. Had kabobs one night but who has ever seen a kabob with one shrimp on it..i would to have taken 8 to get 8 shrimps...we had all inclusive so we ate at the snack bar for lunch and went to some awesome food places within the area a few nights..the employees were very friendly and the activities were great...we have made some awesome friends during our stays..beach area is well watched by security but they need to enforce the rules to ppl who reserve or save a palapa for more than an hour..for instance one day ppl had towels on their palapa for 7 hrs before they occupied it...we were there during holy week and would advise if u want a quiet stay do not go then...very noisy and crowded. Will be going again in March 2020 as son is getting married at the Playa Mazatlan..thank you orbitz for the VIP treatment...

Ave Playa Gaviotas 202 Mazatlan SIN

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free secured self parking
  • Onsite dining
  • Spa

Located in Zona Dorada, Hotel Playa Mazatlan is within 2 miles (3 km) of popular attractions such as El Cid Country Club Golf Course and Mazatlan Aquarium. This 400-room, 3-star hotel welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a water park.


Dining

Relish the Mexican cuisine at La Terraza, one of 4 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

Hotel Playa Mazatlan's 400 rooms are air-conditioned and provide balconies or patios, coffee makers, and safes. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include phones, ironing boards, and desks.


Property features

Hotel Playa Mazatlan features a full-service spa, 5 outdoor pools, and a water park. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach hotel include a children's pool, a gym, and a sauna.

Room options

Habitación estándar todo incluido

2 Double Beds | Sleeps 4

Habitación de Lujo todo incluido

2 Queen Beds | Sleeps 4

Habitación 1 cama King todo incluido

1 King Bed | Sleeps 2

Habitacion Estandar solo hospedaje

2 Double Beds | Sleeps 4

Guest reviews for Hotel Playa Mazatlan

Everyone (35) Couples (4) Family (14)
5
Family

Es nuestra primera vez en Mazatlán y definitivamente Playa Mazatlan será nuestro hotel por siempre, nos encanto absolutamente todo, comida, instalaciones, servicio, atenciones y de más.

By on Jan 25, 2022

5
Everyone

Everything

By on Jan 21, 2022

Review comment responded on Jan 22, 2022

Appreciable Guest We appreciate your rating , and the time using for share, I hope you have enjoyed the hotel, and that we will have the opportunity to see you again very soon.

2
Family with small children

too many rules, not all staff on same plan, other than 1 young employee refused to let us sit until all parties present, all others sat us and within minutes party complete he said i cannot sit you till everyone is present otherwise you will be using a table for six with only 2 felt it unjustified and everytime he was at the door he was rude and obnoxious

By on Dec 27, 2021

Review comment responded on Dec 30, 2021

Dear guest. We appreciate you took the time to express your comments and feel; Receive a sincere apology for the inconveniences that you have experienced, I will be sharing them with the management for your follow-up, we hope to have you very soon again for this your home in Mazatlan.

1
Everyone

Two days before trip I had emergency surgery and from there they sent me to rehab I will be here about 2 more weeks I hope. I need some time to take care of business and then I. will be of

By on May 17, 2021

Review comment responded on May 20, 2021

We appreciate your rating, and we regret this unwillingness to travel, hopefully in the future we will have the opportunity to have you as a guest and be able to enjoy our hotel, greetings.

5
Everyone

By on May 6, 2021

Review comment responded on May 20, 2021

Estimado Huésped. Gracias por su calificación y el tiempo que utilizo para hacerlo; será un placer volver a tenerlo hospedado con nosotros muy pronto.

5
Everyone

By on Apr 6, 2021

Review comment responded on Apr 24, 2021

Estimado Huésped. Gracias por su calificación y el tiempo que utilizo para hacerlo;será un placer volver a tenerlo hospedado con nosotros muy pronto.

5
Friends

The pools were great and so many of them. Thw jacuzzis were FABULOUS!

By on Feb 22, 2021

Review comment responded on Feb 26, 2021

Dear guest We are glad to know that you enjoyed our hotel and service, thanks for the comment, which I will share with the hotel management; we hope to continue having your visit with us, until next time

5
Family

The location, staff, cleanliness and air conditioning were perfect!

By on Mar 10, 2020

Review comment responded on Mar 17, 2020

Dear guest We appreciate your rating, we are so happy to hear that you enjoyed our hotel and service, we look forward to having you with us again very soon.

4
Partner Couples Family

Updated from previous visits. Breakfast buffet choices were superb. Family friendly atmosphere.

By on Feb 28, 2020

Review comment responded on Mar 2, 2020

Dear guest We are glad to hear that you enjoyed our hotel and service. we hope to have you back soon with us

5
Family

I love this place! The entire staff is amazing! The hotel beyond reproach!! Authentic! Not like some hotel on the same beach---white washed and generic!

By on Feb 20, 2020

Review comment responded on Feb 24, 2020

Dear guest We appreciate your rating and we are glad to hear that you enjoy our hotel and service, we hope to see you again soon with us. Until next time

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