The Jonathon Boutique Hotel3.5 out of 5.0
Recent guest reviews
Pros: The hotel is modern and stylish. It is very clean and comfortable. The room was very romantic- perfect for couples. The shower was amazing. The location is great- right by the plaza machado where all of the restaurants are located in the centro historico of Mazatlan. Cons: the toilet seat cover was removed from the toilet in our bathroom which was very strange. I would stay there again if I went back.
This property is right in the old town of Mazatlan. It has been extensively updated and has a LOT of architectural appeal, while not being very practical. it is basically several rows of old fashioned hotel rooms with doors that open to a walkway over a central, open courtyard. Only the rooms have A/C and they struggle if it is hot. They spent a lot of time and money on the central stair case, the small water fall, and room updates. Everything looks custom and unique. But, in the end none of it is very practical. Use the elevator to go up, but let them bring your bags. The elevator is too small for both you and your bags. Walk down the beautiful stairs, but be careful, it is odd and you could easily miss a step. The small pool is on the roof. Breakfast was included in the rate, but the kitchen was closed for repairs so we walked around and found some nice cafe's. No point in arguing about it. Just down the walking lane was a great common square with lots of shopping and places to eat and drink. You can't drive here - park and walk a few feet to the entrance. There is no parking. Walk about 5 blocks to the boardwalk that fronts over the beach. There are no views of the ocean from the hotel unless you count the roof and just want to see water.
After having traveled to Mazatlan several times, staying in budget friendly hotels/hostels I thought I would treat myself. Too bad the candy inside the pretty wrapper is rotten and should be thrown away. Pro: The property is appealing to the eye. It has a nice modern touch in such a historic area of the city. Con: Staff: Mixed group of uninterested people. Going through the motions of a job, not looking to offer anything extra or special to their guests. No communication, no passion, no reason for them to be in hospitality. Bang for Buck: As mentioned before, the property looks very nice. Upon further inspection, you can expect most things in room to not function properly. Regardless, customer service can ease and sometimes make you forget these little things - unfortunately service was not there. Parking: Pathetic. Once again, with customer service comes sacrifice. The parking is located off property (no problem), there is a gate that is locked at night for protection (no problem), How do you open the gate? You must first leave your car in the middle of the road, go to the front desk, get a key, unlock gate, park car, re lock gate, bring key to front desk (problem). For the price of staying here, a bellman or concierge person should be there to unlock the gate for you. Customer Service: Grim. Long story short, due to an air conditioning problem I became quite ill with a chest/head cold - was upgraded to a "jr suite" with 2 air conditioners, Jacuzzi, sitting room, king bed...the works, right? WRONG. One of the A/C units did not work and neither did the Jacuzzi. So basically I was upgraded to a larger, less functional room. If you're still reading you'll be impressed to find out that this hotel is also full of liars. Upon checkout I demanded a refund. The "manager" informed me I would need to call the company I booked through for my refund - but guess what? The hotel charged my CC on file, not the booking company. After nearly 5 months of lies and dodging a refund, I was able to get 50% of my stay back. I was not, however, able to get the time spent in bed while sick back. I suggest La Siesta, right on the Malecon near great food/bars/entertainment. Cheap and very friendly. Save your money people, this place is a tourist trap. Thanks Jonathon, for nothing.
This hotel should be successful but for many reasons it is not. First being the design of the place is not conducive to quiet. It is like it is in a tunnel and the noise is terrible. The rooms upon entering look lovely but the rocks around the base of the bed are not practical. The lighting is not good and there only one oversized chair that is near the desk that won't fit under it. No were to sit, no where to put toiletries in bathroom. One saving is there was ample hot water and a rain shower head. I liked it but it is not for everyone. The biggest problem is with the help. We originally booked 3 nights here at the end of our stay in Mazatlan but changed the reservation to 2 nights which was not a problem. The paperwork was changed for the dates but not the charges on check in. When the woman at the front desk handed me my credit card receipt with the total I explained there was a mistake. She looked at the info and agreed that there indeed had been a mistake but that since she had put it through her machine already there was nothing she could do. I did not sign it and asked to speak to the owner. She told me I could talk to the manager before we were ready to leave in 2 days. At that time we were offered pesos for the overcharge and I told them we were leaving so that would not work. We ended up taking part US cash an part pesos. Not what I wanted but better than nothing. All in all a disaster of a stay. Loved this location.
We book a night in the hotel as my husband and I thought it was perfect. We came to the hotel late at night and they didn't have our reservation, the lady in the front desk didn't seem to know what was happening, at the end we had to go somewhere else. We tried to contact the manager to explain our bad experience, after several calls we finally spoke with the manager and I tried to explain our bad experience, at least we expected an apology from them. They explained the lady in the front desk at night was new. Hopefully they can work in their customer service.
this hotel thinks of itself as trendy; but unfortunately the name doesn't fit. Trendy room lighting does not make up for poor facilities, bad a/c system, horrible bathroom lighting and lack of space in bathroom to place toiletries. Restaurant was closed so we couldn't even get ice!! For $112 per night, how shameful! Location is run down and hotel has construction going on. It is a disaster
We have seen this hotel often and my hubby has always wanted to stay. The location is great, right next to Plaza Machado, few blocks to market and few blocks to beach. Other than location and the beautiful lighting in the room, that's about it. We called the front desk several times for different issues. They never answered, each time one of us had to go down to front desk. The rooms are tiny, almost felt claustrophobic. In the morning there was a lot of construction/remodel noise going on next door, of course not the fault of the hotel. However the weekend nights there is a lot of noise from people coming and going from the rooftop bar. Small pool up there as well, but no shaded areas, so unable to enjoy the pool.
Pros: Everything in this new hotel is upgraded and beautiful. The lighted rocks around 3 sides of the bed and the back lighting behind the bed were a special bonus. The beds and linens, curtains, heating and A/C, flooring, bath fixtures, other decor, etc., all high quality. The unique frameless glass enclosed shower is hard to describe and very modern, with the shower emanating from the top instead of from the wall and raised ceramic floor that drains to a trough around the sides, and plenty of hot water. The sink is a glass bowl with a waterfall faucet, and the toilet is upgraded, with 2 flush modes. We had a spacious room with a very large closet, soft robes provided for our use, and a free room safe. There was a small refrigerator with bottled water provided. A nice array of extra toiletries was provided. The rooftop pool and bar provides a nice view. Everything we needed was within easy walking distance, including the malecon 4 short blocks away. Cons: Traffic in the area is confusing, most streets are one-way, and there is no direct vehicle access to the front of the hotel because a section of the road has been closed off permanently. There was no light in the room near the door, so it was hard to see things on that side of the room and in the closet. There was no countertop in the bathroom to spread out toiletries, so I had to use the floor for this purpose. No tissues were provided. The shower has to be turned on while standing under it, so we got blasted with cold water when starting the shower. There was one chair in the room, but no desk or table that could be used for computer work. We had to use our computers while sitting up on the bed. No coffee was provided in the room and no breakfast is provided. There is a restaurant on the main level, but coffee in the room would have been greatly appreciated. We understand that the rooms may each have been different, so this review is based on our experience with just one room.
This place is right in the center of Old Mazatlan (Plazuela Machado). The atmosphere here is great; kinda artistic vibe (must be becuase of the Angela Peralta theather that is just across the hotel), cozy, warm and quiet area. It is definitely different from the beach resorts location by the malecon/zona dorada. Mazatlan to my opinion hasn't much to offer in terms of cultural, historic sights compared to big cities over the world, but it sures gives you a great time to relax and watch normal city life in this quaint city center. The Jonathon itself offers nice rooms. Typical boutique/artsy like. The two ladies at the front desk attended us very well. Breakfast was included in our stay, but there was a confusion at the hotel whether we had this in our package deal. The front desk soon realized though that we did have the complimentary breakfast in our package. In short recommendable place to stay!
My cousin and I stayed at the Jonathon during our recent trip to Mazatlan. It was a lovely and enjoyable experience! The staff was super friendly and very helpful. They all spoke english so there weren't any communication issues. Mostly, I was very happy because they all entertained my millions of silly questions with a smile! We got 2 standard rooms, both which could comfortably accomodate 2 people. It felt very posh and luxurious with its modern and contemporary decor. Everything was very clean and you can tell there was a keen attention by the staff to maintain the cleanliness and upscale nature of the hotel. Also, after a long day out, the bed was just heavenly! We dined at the Lauren restaurant (in the hotel) one of the nights, and the meal was good - but definitely with an American twist. But after being out in the sun all day, we really enjoyed hanging out up on the terrace bar looking out over the city. The restaurant and bar seem to be popular with the locals, which adds tons of credibility to the experience. My most favorite part of the hotel was its location! While most visitors to MZT likely stay in the Zona Dorada, we actually were much happier staying in the Old City. During the day, we'd grab a pulmonia (little golf cart taxi thing unique to mazatlan!) or walk the long walk up (3-4 miles in total, but flat and easy walk) the malecon (boardwalk along the coast) and head to the beaches in the gold zone (fact: the beaches are gorg in the north). However, the BEST part was leaving the vegas lights and spring break/senor frog crowds in the gold zone and heading back to the old city to experience some real Mexican/Mazatlan culture. The Plaza Machada was beautiful with tons of al fresco dining, and locals attending shows at the Angela Peralta theater or just sitting on a bench and people watching. It is a very warm and welcoming area and we always felt safe and secure, even when returning to the hotel after a late night out. Highly recommend and if I visit again, I'd definitely stay at the Jonathon again!
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 41 reviews