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The Palms Resort of Mazatlan

3.0 star property
Beachfront resort with a fitness center

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Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Front of property
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
On the beach, beach volleyball
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Place, Playa Brujas
    ‪10 min walk‬
  • Place, The Mazatlan Malecón
    ‪4 min drive‬
  • Place, Cerritos Beach
    ‪4 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Suite, Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 7190 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(37 reviews)
  • 38 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(20 reviews)
  • 38 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(44 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(52 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Mazatlán

Located in Zona Dorada within 2 miles (3 km) of The Mazatlan Malecón, The Palms Resort of Mazatlan is within a few miles (5 km) of other popular sights such as Playa Norte. This 189-room resort welcomes guests with a restaurant and conveniences like an outdoor pool and free in-room WiFi.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Playa Brujas - 10 min walk - 0.6 miles
  • Punta Camaron Beach - 2 min drive - 1.2 miles
  • El Cid Country Club Golf Course - 3 min drive - 1.2 miles
  • The Mazatlan Malecón - 4 min drive - 2.0 miles
  • Cerritos Beach - 4 min drive - 1.7 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Le Frolle - ‬6 min walk
  • ‪Los Arcos - ‬2 min walk
  • ‪La Concha Restaurant - ‬5 min walk
  • ‪Sunny Buns - ‬4 min walk
  • ‪señor frogs - ‬4 min walk

About this property

The Palms Resort of Mazatlan

Beachfront resort with a fitness center
The Palms Resort of Mazatlan features an outdoor pool, a children's pool, and a gym. A stay here includes free valet parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach resort include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers. Coffee makers, free local calls, and safes are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (7,973 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MXN 400.00 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

Is a free cancellation option available at The Palms Resort of Mazatlan?

The Palms Resort of Mazatlan provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to see around The Palms Resort of Mazatlan?

This resort is situated in Zona Dorada within a short 12-minute walk of Playa Brujas and also 13 minutes on foot from Islands and Protected Areas of the Gulf of California. You'll also find The Mazatlan Malecón and El Cid Country Club Golf Course within a short drive.

Is there parking available at The Palms Resort of Mazatlan?

Yes, uncovered valet parking is offered for free at the resort. Accessible parking and free RV/bus/truck parking are also available for guests.

Is there a spa at The Palms Resort of Mazatlan?

Spa services at the resort include massages.

Does The Palms Resort of Mazatlan feature a casino?

No, The Palms Resort of Mazatlan doesn't have a casino.

Is there an indoor pool at The Palms Resort of Mazatlan?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What do couples enjoy most about The Palms Resort of Mazatlan?

This beachfront resort offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a beachfront restaurant.

Does The Palms Resort of Mazatlan have a hot tub?

No, this resort doesn't have a spa tub.

Does The Palms Resort of Mazatlan have a restaurant with a breakfast menu?

Yes, The Palms Resort of Mazatlan serves a cooked-to-order breakfast for a surcharge each morning at Restaurant Panama.

Does The Palms Resort of Mazatlan allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Palms Resort of Mazatlan.

Does The Palms Resort of Mazatlan have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to The Palms Resort of Mazatlan?

The closest major airport to The Palms Resort of Mazatlan is General Rafael Buelna Intl. Airport (MZT), which is 15.8 mi away (32 minutes by car).

Can I book a room with a balcony at The Palms Resort of Mazatlan?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy ocean or mountain views.

Does The Palms Resort of Mazatlan have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at The Palms Resort of Mazatlan.

The Palms Resort of Mazatlan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1022 reviews
Rating 8 - Good. 239 out of 1022 reviews
Rating 6 - Okay. 98 out of 1022 reviews
Rating 4 - Poor. 50 out of 1022 reviews
Rating 2 - Terrible. 35 out of 1022 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dinora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Jesus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an onsite well known restaurant and a bakery. The pools were big, one with a swim up bar the other was an infinity pool looking over the ocean. Staff was respectful and kept our rooms top notch. I really thought the dehumidifiers in each room was very good choice and the mini fridge. I was content with the two water bottle they provided as courtesy every day.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and clean
Stayed 5 nights in Sep 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how everything was cleaned and quiet. I wish the parking lot was closer to the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2025

8/10 Good

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food and the staff
Stayed 3 nights in Jul 2025

4/10 Poor

Guadalupe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not willing to give me an explanation as to why my dad could not come up to my room to just visit. My dad resides in Mazatlan and he wanted to come upstairs to get some stuff I had brought for him . I had to pay an additional 400 pesos a night if I wanted him to go past the lobby. I asked to point out the policy in the paperwork I signed as well to point out where was that information in Expedia. They had zero explanation and they left me to wait for the general manager which also could not give me a clear explanation. She stated “ it’s policy” I said I will honor it if she can point out to where it states that. The room was hot, the vents are dirty and old. The shower rail was broken. The windows were missing blinds, the walls were dirty. The cleaning crew were the only nice ones the whole time we were there. They also did. It allowed for you to go to the pool with any bags, coolers, snacks, or speakers. They will turn you back around. I have pictures that I can submit as well as to how the condition in the room was for me. Expedia needs to be aware of what type of customer service is being given to their customers as well the reality of the state of the rooms . For the price I paid , I minus well would of stated at the Hilton with better quality of hospitality and care. I’ve had stayed at the palms at least 5 times prior and by far this has been the worse welcoming.
Stayed 6 nights in Jul 2025

10/10 Excellent

Raudel

Stayed 2 nights in Jul 2025

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2025

6/10 Okay

Juan

Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing
Stayed 4 nights in Jul 2025

6/10 Okay

Ricco

Liked: Cleanliness, property conditions & facilities
It was nice, no beach and no Banda but there is access to the beach
Stayed 3 nights in Jun 2025

10/10 Excellent

Drew, O Fallon

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property is a bit old but well kept. The staff is friendly and the views are beautiful
Stayed 5 nights in Jun 2025

10/10 Excellent

Mercedez

Stayed 2 nights in May 2025

10/10 Excellent

asuncion

Traveled with family
Liked: Cleanliness, amenities
I'm definitely returning, my only complaint was the a/c😪 i need sir. But everything else was so perfect
Stayed 2 nights in Jun 2025

10/10 Excellent

Rhonda

Stayed 1 night in Jun 2025

4/10 Poor

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Very young staff that were not trained to serve. Always talking to each other instead of customer service. Was consuming drinks from hotel but if you didnt get a bucket no ice was served. Order six beers. They put on table just there no ice. You have to get your own. Very poor customer service. Will not come again.
Stayed 4 nights in Jun 2025

8/10 Good

Noemi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location and amenities are amazing , cleanliness and transportation availability is also great. The only con is that the employees are not always the friendliest and can be rude especially around the pool and towel area.
Stayed 4 nights in May 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is a great place to relax and location is close to everything
Stayed 3 nights in May 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2025

10/10 Excellent

Scott Douglas, san diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant Panamá part of the resort. Right on the beach.
Stayed 2 nights in Apr 2025

10/10 Excellent

oscar

Stayed 1 night in Apr 2025

6/10 Okay

LIZZETE GUADALUPE

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

francisco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is so wonderful. The staff very nice people. I definitely. Recommend this hotel.
Stayed 2 nights in Apr 2025

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