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Recent guest reviews

WiFi its so bad!! and the receptionist was rude to me

The pool was fantastic, the view from the room unbeatable (the palm trees and landscaping were just gorgeous) and our room was clean and comfortable. However, the lobby and common areas were dated and under construction, and the service at the pool was unimpressive.

The views were priceless!!! Rooms are clean!!! Beds too firm. WiFi was hit or miss but I think they were fixing them while we visited.

The property is somewhat in poor shape.. the staff overall was good. There is no entertainment of any kind. The swim up bar is very dirty and old..Our room #605 has almost no water pressure from the shower. I reported it and they changed the shower head to a very basic one and still no pressure. They were supposed to come the next day to check again, but never came back..Also, the food menu is very limited..Definitely, will not recommend this hotel.

The room was really humid and only got coffee on the first day

I ask for the room to be cleaned and laundry to be taken towels to be change I was practically asking for everything it wasn’t done properly we had to wait to go in the room late cause they were cleaning it and it smell funny like the mop was dirty the blankets we had to ask for it and towels and my suite was only a 1 year old baby and a 9 year old kid Meagan adult and I paid an extra night beforecausetgey said that orbits never comunícate about my fly being change to the next day so I over paid mysuite and the service was really rude I will not go back there it’s a beutiful place but I rather stay at some where less priced and better service and food the food was really bad and I got over charged not once but a few times

The WiFi service was not good at all... the beds were a little too hard ... the hotel hs a great view from the lobby...

I loved that the property was on the beach and it was near good resturants.

It was very quiet at night. Beds were excellent. The staff was excellent too. Very helpful and friendly and went out of their way to assist and make guests comfortable. They are hotels's biggest asset. Did not get to use pool because water was ice cold. Showers frequently ran out of hot water or had no hot water. Breakfasts were not very good.

Stayed here in early July 2018. It's a smaller hotel north of the Golden Zone which is quieter and has less of a party scene. This time of year it was mostly catering to Mexican citizens with families. Everyone was friendly and staff was excellent. Room was clean, air conditioned, and comfortable with a great ocean view. Beach is small and fairly steep in front of hotel but was an easy beach walk to larger beach areas.

Very clean and all their people was very nice, when to the pool, just to sit there and enjoy the ocean view, they close at 10pm, but they seems us like we want to stay there and we stay till 4am enjoying the view and our talk.

Av. Camaron Sabalo 696, Zona Dorada Mazatlan SIN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

Located in Zona Dorada, The Palms Resort of Mazatlan is within a few miles (5 km) of popular sights such as Cerritos Beach and Playa Norte. This 3-star resort welcomes guests with 190 rooms and conveniences like an outdoor pool, free in-room WiFi, and free valet parking.


Dining

Enjoy dining at Las Islas, one of 2 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to noon.


Rooms

All of The Palms Resort of Mazatlan's 190 rooms are air-conditioned and have an array of amenities, including balconies, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Free local calls, hair dryers, and safes are also available.


Property features

At The Palms Resort of Mazatlan, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. A stay here includes free valet parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach resort include a conference center, coffee/tea in a common area, and a terrace.

Room options

Superior Room, 1 Queen Bed, Mountain View

1 Queen Bed | Sleeps 2

Superior Room, 1 Queen Bed, Ocean View

1 Queen Bed | Sleeps 2

Standard Room, 2 Double Beds, Mountain View

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Guest reviews for The Palms Resort of Mazatlan

Everyone (15) Couples (4) Family (7)
5
Everyone

By on Sep 13, 2020

Review comment responded on Sep 22, 2020

Muchas gracias por su calificación acerca de su visita en nuestro hotel. Nos complace mucho saber que disfrutó de su tiempo con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos muy pronto nuevamente en la Perla del Pacifico, Atentamente, Juan Manuel Ramírez Gerente General

3
Friends Family

WiFi its so bad!! and the receptionist was rude to me

By , from San Diego on Sep 8, 2020

Review comment responded on Sep 9, 2020

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Juan Manuel Ramirez General Manager

5
Everyone

By on Aug 15, 2020

Review comment responded on Aug 16, 2020

Estimado Huesped!! Gracias por su calificación acerca de nuestro hotel. Nos complace saber que disfrutó de su tiempo con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos muy pronto nuevamente en la Perla del PAcifico. Atentamente Juan Manuel Ramírez Gerente General

4
Everyone

By on Jan 29, 2020

Review comment responded on Jan 29, 2020

Agradecemos sus comentarios y le informamos que estamos en remnodelacion para ofrecerle mejores espacios.

4
Partner Couples

The pool was fantastic, the view from the room unbeatable (the palm trees and landscaping were just gorgeous) and our room was clean and comfortable. However, the lobby and common areas were dated and under construction, and the service at the pool was unimpressive.

By on Jan 27, 2020

Review comment responded on Mar 3, 2020

Thanks so much for your comments.

5
Family Friends

The views were priceless!!! Rooms are clean!!! Beds too firm. WiFi was hit or miss but I think they were fixing them while we visited.

By on Nov 15, 2019

Review comment responded on Nov 15, 2019

Thanks for your opinion.

3
Everyone

By on Sep 30, 2019

Review comment responded on Nov 25, 2019

Buen dia

2
Partner Couples

The property is somewhat in poor shape.. the staff overall was good. There is no entertainment of any kind. The swim up bar is very dirty and old..Our room #605 has almost no water pressure from the shower. I reported it and they changed the shower head to a very basic one and still no pressure. They were supposed to come the next day to check again, but never came back..Also, the food menu is very limited..Definitely, will not recommend this hotel.

By on Sep 4, 2019

4
Everyone

By on Jul 17, 2019

3
Family

The room was really humid and only got coffee on the first day

By on Jul 7, 2019

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