The location to the beach and view were excellent. The wi-fi was very bad and the shower drained very poorly.
The only thing that sucks badly was the WiFi. Terrible. Oh. And the guy who checked us in. Jaime. He too sucked
All Good nice nice nice great service. Will keep using
I had a wonderful visit . Check in the first day wasn’t the best it took 3 hrs before I had a room the guy behind the desk said it was being cleaned. . Everyone had their rooms already. I got the suite and that night it was first floor over the band and bar. The room hadn’t been cleaned and he thought it was funny when he gave me the room . The next morning I told another front desk person about my experience and they gave me s choice of two lovely suites she is one of the best front desk employee. I enjoyed my visit and the rest of the staff was very friendly and helpful.
Location was great. Food was good! Staff was friendly.
A/C not working and rude manager. Terrible customer service. A lot of inconvinients in room.
Rented a junior suite. They had to move us on the second day because a water pipe had broken below our bathroom and they had to rip up floor. Next room was the same as the first but had a distinct odor of either natural gas or sewer gas in the kitchen. Had to leave the patio door open for the entire 3 weeks we were there. They looked at it and said it was fixed but it wasn't. Finally the maid put baking soda below the sink and stove top, but it did not help.
location is a big asset for this hotel;...beach front, restaurants, bars and shopping
Close to shopping and clubs and views of two little "islands" from the room.
The staff was rude, did not welcome us and looked at us like we were idiots. The room cockroaches. And someone I'm the hotel made a threaten call to our room asking us not to leave the room, asking us if we had money or something of value and we denied cooperation they were going to shoot us.
the hotel is very clean staff is very nice the pool could be heat but i went swimming every day its in a very good location easy to shop good food all around no loud music at night not a place for young party goers we had a wounder full three week holiday Larry and Irma
It is over priced for what you get, the sink in the bathroom was half plugged, it is a 50 to 60 dollar room not 98 what we paid
This is a great location but they just let the maintainance go. Not friendly and not very clean. The whole 3 weeks that we were there they never sweep or swabbed the tile area around the pool nor did they clean the poolside tables and chairs. The first room they tried to check us into was terrible. We complained and got the room that we had paid for. Good location but no atmosphere.
The room we were given when we 1st got there was basically uninhabitable. The windows didn't close ad the patio door was the same. The wind howled through the doors and windows so bad that the drapes which were unlined blew from the wind. The dresser was an old wooden dresser and the drawers did not work. The frig was caked with frost build up and didn't keep stuff cold. The tile on the walls looked like a kid put it on and was not grouted. The bathroom was disgusting. The beds were so hard you could not rest on them and the room was so noisy you couldn't sleep anyway. had to buy bug spray to kill all the bug and ants crawling around. The next room cost $30 per night more and although was up graded and cleaner it was still noisy. You could hear people talking in rooms on both sides. The beds were better and so was the frig and this one had a microwave. The hotel staff was unfriendly with the exception of the front desk. The bell boys wouldn't even acknowledge we were there. The hotel staff let people that didn't even stay there lay out by the pool and use up lounge chairs intended for guests. They also even reserved lounge chairs for people not staying at the hotel. Many of these people came packing a backpack loaded with their own towels along with food and drink. Some of the guests would use 3 tables with umbrella's and up to 6 lounge chairs in different locations around the pool to get sun or shade whenever they wanted either. They have two pools and neither is heated so it was to cold to swim. The ocean was warmer than the pool. Had food once from the restaurant and to be safe I had chicken strips that I was unable to eat. The fries were ok but anyone can make a french fry No tv news channels in english. They did have some movies in english with spanish subtitles. In general the hotel is in dire need of upgrading inside and out. Over all this was a really bad experience. I felt like I was treated like an unwanted guest for all 28 days I was there. I would have booked this hotel directly I would have demanded my money back the 1st night.
I really enjoy staying at this hotel cause the staff are so helpful and the location is perfect. The restaurants I like are within walking distance and there is plenty of entertainment.
The Las Flores is older so the rooms have not been updated. The bed was very very hard until I asked for and received immediately a foamy for the bed. The staff are very helpful and nice, especially the waiters at the pool area...unbelievably friendly and efficient. The hotel is very clean and the location of this hotel could not get any better. We will stay there again.
One could argue there are "nicer" hotels, but the location of this hotel is great on both the beach and the street. All the staff were really friendly, the room was awesome, and the restaurant downstairs has great chiliquiles (sp?) for breakfast, at outdoor tables sitting right next to the beach. What more could you want? If we go back to Mazatlan, we will stay here again.
At first we were impressed with the motel. Unfortunately that was short lived. We had a great view, but at night the lights from the next door room lit up our room as the curtains did not cover the whole window. The curtain were also just white curtains so it did not black out any light. We also had very thin walls, which was not a problem until night three when we had a party next door. They also were smoking and we had smoke in our room from the vents. We did complain and the front desk just wanted us to be moved. We declined as it was late and would have taken too long to move. We also had constant noise from the people on the beach, morning, noon, and all night. 6am we would still have people outside yelling and carrying on. We did not sleep well the whole time we were there. The motel did have a very good restaurant and a good happy hour. We will not stay there again, but may visit the restaurant.
Located in Zona Dorada, Las Flores Beach Resort is within a few miles (5 km) of popular sights such as Playa Norte and Mazatlan Aquarium. This 119-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.
This hotel is home to a family restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to noon.
All 119 air-conditioned rooms feature safes. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries.
Guests of Las Flores Beach Resort enjoy features like 2 outdoor pools, free WiFi in public areas, and a conference center. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include laundry facilities, a porter/bellhop, and a gift shop.